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11 Canning Walk Hotel Fort Caning, Singapore 178881 Singapore
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Traveller (1509)
360
Panoramas (65)
Room & Suite (624)
What is Travellers’ Choice?
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Individually wrapped toiletries
Updated 19/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#100 of 374 in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Bottled water
Tile / marble floor
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Historic Hotel
Languages Spoken
English, Chinese, Malay, Tamil

Location

Full view
95Great for walkers
Grade: 95 out of 100
140Restaurantswithin 0 km
48Attractionswithin 0 km
2101Reviews40Q+A100Room tips
Traveller rating
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Aldo.Scientist wrote a review 24 Jun
Singapore1 contribution
I would like to share my unpleasant experience during my stay in your Hotel. First off, the photos that you used in your website is misleading. All the photos and even the floor plan clearly show that there is a couch. Apparently, there was none. You should have atleast included in the room description that not all rooms have the couch. Secondly, your customer service is the worst. I spoke to your assistant front office manager under then name of Din if im not mistaken. While he is explaining he made a "tsk" sound as if he is upset and the guest is annoying. You can not do something about the concern yet showing this kind of attitude is not acceptable in the Hospitality Industry. Untouchable is it? We have been booking rooms in different hotels weekly and by far yours is the worst when it comes to service recovery and response to guest’s request. I called the front desk and requested for a bucket of ice and wine glass. It took an hour of waiting but to no avail. I needed to call twice to request again and again it took your staff another 1 hour! I wonder how would you response to emergency. Lastly, Do not put a trainee at f.o. on peak hours (check in time) as it is time consuming and train them to be hospitable. Don't ask Guest why they dont want to deposit via card as It's none of your business. I want to use cash. Im using cash so I can get back my money asap upon check out. But yet again when I am claiming my deposit your new boy told me my money will be transferred via paynow and it will take time. seriously? you even tell your guest it will take time even not asked? I give cash deposit then It was put on an envelop then when Im getting my money back still an issue? far worst your boy is using Marina Bay face mask and all of you even allow it as if your affiliated to Marina Bay Sands. With these events that occured I am writing to have the management explain and give us a service recovery. I will be waiting for your response. Best regards,
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Date of stay: June 2022Trip type: Travelled
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Ryandall wrote a review 21 Jun
Singapore, Singapore30 contributions26 helpful votes
I would have given 3 stars because of service level. But have added an extra star because of 2 particular staff from the Salon who made me have more faith in the potential of this hotel's service quality. Thank you Uncle Lee and Daniel from Dining. But more on this later down. Pros: Hotel (though dated, and its a maze to get a pool towel - read previous reviews for that), but understand that this was previously a club house and converted to a hotel, hence the facilities are all in a separate glass house. Wasn't a prob for me cos i explored the area and found the club lounge etc coincidentally but it'll be a maze for customers who just want to get there, especially if it rains. Rooms, surroundings and pools are up there among the 5stars. Loved the pools especially, very chill and relaxing. Gym is very well equipped. Rooms are comfortable and lush green surroundings are very welcome and calming. Short distance to orchard via a link via paterson which is convenient (but hotel is not in immediate vicinity to food outlets/malls etc and is on a hill so not v convenient for elderly or families with small kids if they have to walk or get around but is ideal to chill out and relax in a quiet green sanctuary away but still near to Orchard rd.) (However, if you're fussed you would notice odd trimmings here and there ; apart from hotel being a bit dated - forgivable cos its a heritage level hotel almost - but there are odd things like a walkaround from the pool ramp down to the pool area - , unneeded autocurtains for room toilet area - just block the floor to ceiling glass and save $ on the auto curtains. i dont think even your partner would want to see you doing business from the bed; a wash basin area on such a small standalone surface with many things on it including two comparatively large glass cups just waiting to fall off the shelf; bathroom is so spacious - maybe too much space there - but not enough hooks for clothes and towels. water sprays out from shower over the shower area ledge on to the rest of the marble floor and then there is sign to be careful of wet marble floor. Maybe fix the shower heads so they dont spray against the door and leak out on the marble floor instead of risking customers falling..) and oh, yes not enough sockets and strange placement of sockets. Service however, esp some front-facing customer service staff like reservation staff handling emails/front desk needs to be improved, i feel or undergo retraining or de-brainwashing from the 'No-no' syndrome - explained as follows: I booked this hotel for my parents who are celebrating their 50+ anniversary. I asked if the hotel could do a small something for them (most hotels give like a slice of cake etc) and the immediate email reply was "No", but as a consolation, they said they will try to assign a "nice room". Near the check in date, one of my folks contracted covid, i asked for a change of date due to medical reasons and again, the first reply was "No". after presenting a medical cert, my request for a date change was permitted, to a week later. At check in, there didn't seem to be a proper check in system. there was only 1 trainee handling a guest so i stood behind. After about 5 mins, a manager comes over and tells me curtly (not friendly, just bluntly): please sit down, we'll call you when its your turn. puzzled, i asked: how would i know its my turn? He pointed to some guy somewhere (there were many people sitting around) and said "after him, your turn." again, very curt, no niceties; very functional and matter of factly just doing his job to make u sit down and not form an unsightly line. A couple came after me and also got confused. for them, there was no where to sit cos all seats in the small but coz lobby area were taken by other guests sitting around. They were told to sit outside in the courtyard. When i was called, the trainee (though slow) tried to accommodate my request for a nice room (as mentioned via the No-No customer service /reservation email rep). I asked the possibility of a complimentary room upgrade? I was checking in on a weekday and it was potentially not a full occupancy day. The trainee fumbled a bit and tried looking for a nice room and was i think trying his best to see if he could give me an upgrade. but it looked like it was his first day on the job so he called the previously curt manager over. The manager of course, said "No. we don't give complimentary upgrades here." and then went on to stress the trainee and slightly chide him to "just give them this room la!" as he pointed to the computer screen, and for doing things slowly and not properly tapping the key cards to give them access. he sounded impatient and the trainee became more frazzled and i sat there looking at them. they were more occupied with playing master-servant than considering that there I was, customer, in full front seat view, looking at this 'let me boss you so you can learn the tough love way' scene play out. When said manager left, i told the trainee its ok and just go slowly. and i think that calmed him down. He wished me a good day and a good stay and i think that was the most welcome i felt at the hotel till then. Dear trainee, if you do read this, please dont stop trying to listen to customers and thank you for trying to accommodate (even though you didnt have the power to) and dont follow your managers/leaders with this No-No on first reply stance. it really puts customers off... Later, i went to another senior staff at the reception to ask again if the hotel could arrange a special something for my folks. She looked at her compli cake list (yes, she had one) and then told me: ‘No, for anniversaries, no cake. only birthdays.' Hello, Hotel Fort Canning is ( i think? but is it now?) a 5 star hotel and got $300+ from me, surely a small cake is a tiny deal and would bring a smile to an old couple married (vis a vis a 1 yr old baby that you would give a cake to just cos its his/her birthday - but i am in no way belittling a baby's bday to a multi decade anniversary). Irritated and now determined, i later asked the night manager and he very quickly just said 'YES, we will send a cake the next day'. So my conclusion is, some bad habit has transcended the Hotel Fort Canning service guidebook telling all staff to "Say NO to customer on first response/reply". Why is that? It really leaves a bitter feeling for customers. NB: the cake didn't arrive the next day tho, oh well. But my point was to get my point across that small gestures do and should matter. Just when i had given up hope on Hotel Fort Canning’s service standards (and began to understand why some previous reviewers were also irked by service standards here) , along come Uncle Lee and Daniel from the Salon, who restored my faith somewhat and let me award 1 extra star (why did you both do this lol). Anw, i joined my parents the next day for breakfast and since the room came with just 2 breakfasts, and my folks arent big eaters, i was going to order something from ala carte, and not pay the extra $35+++ for one extra bfast buffet. Uncle Lee came over and said, just go and help yourself to coffee or tea and some buns. Then Daniel added, "its ok, just go ahead". They knew my folks wouldnt eat much and to them, it was obviously customers who mattered (as observed, the hotel didnt have many customers and there was going to be excess (and wasted) food at the buffet tables), which should be the case - not penny pinch and fuss over a slice of cake, rooms, or not allow a change of date just because its in your standard guidelines. So my long story is - put yourself in your customers' shoes - you already have a very nice hotel in a prized setting. You just need to make your customers feel significant on their first impression - not No No No and piss them off, then reverse later and say yes it can be done, cos the little bit of sourness and irritation is already made. So to the staff untainted by the No No bad habit, you gave this rating an extra star; and made my folks’ stay - and my impression - so much better; so thank you!
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Date of stay: June 2022Trip type: Travelled
Room Tip: Make sure to go swim in the pools - they r pretty and chill. Oh ask for rooms facing orchard rd -...
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Couple on our honeymoon wrote a review 21 Jun
1 contribution
+1
- We booked a deluxe room with a garden terrace for 2 nights in June, and we were utterly disappointed with the standard of cleanliness and hospitality. We paid for a 5 star experience but received a 3 star one. - When we checked-in, there were leftover plastic trash wrappers from previous guests in our room, near the bathtub and in the garden terrace. There were cigarette buds in the garden terrace as well. - The bathtub was discoloured with yellow spots. We thought it was dirt, which was off-putting even after being reassured they were permanent stains. - We booked the garden terrace as it looked like a private, romantic area. Instead, we found it unwelcoming and poorly maintained. The daybed cover in the garden terrace was green with algae, and there were no cushions on the daybed or any of the seats. We asked if the cushions would be put back after the rain stopped, but the manager told us that they would not be during the rainy season. He acted surprised that pictures on the hotel website showed that there would be cushions. - The shrubbery around the terrace, seemingly for privacy, were so poorly maintained that there were big gaps. The terrace is situated next to a walkway to the hotel's main event areas, and people passing by peered into our room. - The LED lightstrip around the base of the bathtub was falling out and not working. The "engineer" summoned by the hotel taped the strip out of the way, but the light strip was not fixed, ie. could not be lit up. - When we raised these issues to the front desk, we were told their hands were tied as all their rooms were fully booked. The only thing they could do for us was clean the room again. It was agreed that we’d disrupt our plans and head out so they could have some time to deep clean the room. - We headed out for 4 hours, and when we returned, the plastic wrapper was still by the bathtub. Only 1 out of 2 of the cigarette buds had been removed. The room seemed to have been mopped, but the bathtub had not been washed as promised. This was unbelievably inadequate. - As service recovery, we were promised a late checkout (extension of 1 hour to 1pm). On our last day, the front office called at 12pm to rush us out of their room, asking, "Are you departing soon?" HFC just continued to disappoint - and make us feel even more unwelcome than we already did. - Don’t bother paying for the breakfast buffet. The selection was very limited, bread was stale, hashbrowns were soggy, and the options that were available were poor tasting. Mcdonald's serves better scrambled eggs. - The hotel staff were generally not well trained and almost discourteous. When we asked if room service was still available and were told that it was 10 minutes past their opening hours (9.40pm), a passing member of staff offhandedly commented "Just go to the nearby SG hawker centre to eat." We expected classier treatment for hundreds of dollars / night. - Many of the staff we interacted appeared to be trainees new to the job. We even had to teach the bellboy how to effectively stack luggage on the luggage trolley. We helped him move the trolley as he was attempting to push it instead of pulling it. - We have a special shoutout for Jonathan, who was the only member of staff who genuinely made us feel welcome. He was very professional, attentive, and sweet to us.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Don't book with Hotel Fort Canning. Other hotels are more likely to give you a good stay.
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Steven B wrote a review 18 Jun
Barrowford, United Kingdom137 contributions122 helpful votes
Stayed here for twelve wonderful days and nights. The staff were extremely helpful and friendly. The room we had was very nice and the chap on our floor was very efficient. There were one or two idiosyncrasies. The bar shut extremely early (9.30 or 10.00 depending on their mood). The egg ordering situation in the morning was a bit hit and miss. On the whole we really enjoyed our stay.
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Date of stay: June 2022
Location
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evie wrote a review 10 Jun
Singapore, Singapore1 contribution
Fast check in and overall good service. The house keeping staff was attentive, despite high traffic in the June holidays, he was all smiles and try to be of assistance. They have 2 adult pools which is great for a 5 star hotel but needed some touch up on the panting of the walls, as they look dated.
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Date of stay: June 2022Trip type: Travelled
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Soon C wrote a review 08 Jun
Singapore, Singapore27 contributions43 helpful votes
totally disappointed for a 5 star hotel. Had our girls staycation on May 28th to 30th. the outlook of the hotel maybe off which we didn't mind. The signage to the SPA was not easily located even there is signage, what got us angry was that we follow the signage and even asked the staff, all gave us the wrong direction until when i called the SPA, we manage to find. took as at least 40 minutes to locate. And there was no proper signage to locate the POOL and worst is location to get the beach towel, you have to walked to the other building to take the lift to level 1 - their so call Executive club (does not even look like a Club Room).imagine you have to walk back to drop the wet towel later. their interior is dam dark, especially when you have to take the steps to your room, dim lights plus the dark green carpet that makes its so dark. i nearly tripped. What anger us is the staff was rude and not paying attention to my friend as we ordered our pasta and we did asked that no pork as my friend cannot consume pork. And we added one more pizza. when the pizza came, we found sausages and asked the waiter. He was rude when we asked if its pork or chicken and said we did not ask when we order. the entire 2 days stay was very disappointed and will not return again although the view at the fort is nice.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: over priced
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keng g wrote a review 07 Jun
Kuala Lumpur, Malaysia3 contributions
My first visit after the Pandemic locked down. Dared not expect much as the pandemic had turn the world upside down! To my surprise HFC actually remained as good as pre-pandemic. My room was clean and all the facilities in the room were in excellent conditions! Front desk was polite and efficient! Took me 5 minutes to check-in. My favorite breakfast at the Salon was as satisfactory as before. After the nice morning walk around the hill i had a light meal at the Salon again. it was good! Overall my stay at HFC was excellent and satisfying! Will be going back soon since no ATK / PCR tests are required!
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Date of stay: May 2022
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Trip type: Travelled
Room Tip: Rooms with toilet at the side are bigger.
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starforce1201 wrote a review 06 Jun
Petaling Jaya, Malaysia2 contributions1 helpful vote
The hotel was really nice to stay in. Room was comfortable and well maintained, breakfast was really good and the scenery surrounding the hotel make this place worth staying in. I recommend this hotel to anyone who want to wake up to a beautiful scenery
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Date of stay: May 2022
Value
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ZAHN629 wrote a review May 2022
Singapore, Singapore12 contributions10 helpful votes
26 to 27 May 2022: Our stay cost $350++ and was by far the worst staycay experience. We were early because we were informed by the Hotel sales rep that we can try to check if early check-in was possible. Instead, we were treated like uninvited guests when the female Manager met us at the lobby. She was so concerned about her food delivery and ignored us. She came back and asked us if we wanted to check-out without a proper welcome. She told us that no rooms were available hastily and did not appeared genuine nor sincere. We were fine with the unfriendly welcome and simply checked in our luggage. The bed was stained with red and brown spots. Attached was the photo on the surface. I did not take picture of the mattress cover because the 2 male housekeepers were fast to remove it. The 2 housekeepers selectively changed the mattress cover and reused the same mattress sheet. We were shocked and informed the Supervisor. She apologised on behalf of the 2 staff. Breakfast selection was below expectations. The cinnamon rolls were hard and not edible. The eggs prepared by the chef were bland. Overall, a huge disappointment. As a local, I am ashamed at how the management operate the hotel that bears the name Fort Canning.
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Date of stay: May 2022Trip type: Travelled
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Hannah G wrote a review May 2022
Singapore, Singapore20 contributions3 helpful votes
The hotel is well maintained, rooms are spacious and luxurious. I checked in for some time away from the usual city bustle and was not disappointed. The toilet view extends into greenery and a lot of peace. The room is filled with the best amenities, a gorgeous bath tub, beautiful couch that acted as a reading nook for me and a plush bed. I slept and woke naturally - the best feeling in the world. Because I wanted to stay in, I indulged in ordering room service and I'm so glad to say that I was not disappointed. Chicken rice was delicious and the chocolate lava cake was very indulgent; perfect for my vacay mood. The massage parlour found within the compound was a great experience as well - only thing to note is that it is a tad difficult to locate, so just make sure you plan it out and leave your room about 10 minutes earlier! The massage was just what I needed, definitely worth the walk ;) Service was five-star throughout the property - from the welcome to the exit, at the restaurants and the housekeeping. Will definitely return if I had a chance to ♡
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: September 2021
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PRICE RANGE
US$193 - US$231 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeMuseum / Colonial District/Civic District / Central Area/City Area / Fort Canning
NUMBER OF ROOMS
86
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Frequently Asked Questions about Hotel Fort Canning
Which popular attractions are close to Hotel Fort Canning?
Nearby attractions include Battlebox (0.08 km), National Museum of Singapore (0.4 km), and Peranakan Museum (0.5 km).
What are some of the property amenities at Hotel Fort Canning?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Fort Canning?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Fort Canning?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Fort Canning?
Yes, parking is available to guests.
What are some restaurants close to Hotel Fort Canning?
Conveniently located restaurants include Flutes, Arteastiq Bistro & Bar, and The Assembly Ground, The Cathay.
Are there opportunities to exercise at Hotel Fort Canning?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Hotel Fort Canning?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Fort Canning offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Fort Canning?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.