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Hilton Nanjing Riverside

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Traveller (184)
Room & Suite (82)
Dining (16)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located on the bank of the Yangtze River and the entrance to the Qinhuai River, which is known as the Gulou District, the Hilton Shanghai Nanjing Shimao is a dazzling scene of the “Nanjing Bund”. The hotel has 411 rooms (including 29 suites) for you to choose from, just 20 minutes drive from Xinjiekou commercial center. In addition, we have more than 2,000 square feet of outdoor lawn gardens, 1,100 square meters of pillarless ballrooms, and 12 meeting rooms of various sizes. The comprehensive conference facilities and leisure facilities provide guests with a comfortable and comfortable environment on the one hand, and on the other hand provide you with efficient work and relaxation. Whether it is a business trip or a holiday, you can enjoy a high-quality accommodation environment and intimate service experience to make your visit to Nanjing perfect.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room service
Restaurant
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
331Reviews
261Photos
1Q+A
39Room tips
Traveller rating
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Popular mentions
Hotel's Favourite
Spacious room, comfortable room with Yangtze River view. Huge pool and big fitness room. Breakfast buffet was great and had tons of options such as seafood, coffee, Chinese breakfast and desert. Location is good.
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Response from Nanjingriverside, Manager at Hilton Nanjing Riverside
Responded 13 Jan 2019
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Nanjing Riverside.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you!
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Stayed a couple of nights here, nice room overlooking the river with good views. A bit out of town. Staff were very helpful throughout. Main downside was the breakfast area - the food and service was good, but the children's play area located beside the breakfast place was
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Response from Nanjingriverside, Manager at Hilton Nanjing Riverside
Responded 31 Oct 2018
Dear Guest,Thank you for sharing the experience of your stay at Hilton Nanjing Riverside.Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regret fully has failed to meet your expectations. We will arrange related department to follow up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us.We hope this would not deter you from choosing Hilton Nanjing Riverside again in the future. We look forward to welcoming you back to our hotel again. Thank you!
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Stayed at this Hilton property earlier this week. The experience was rather underwhelming. Why? Here are the key aspects that should be improved! * I used the instant coffee the first night of my stay... Had to have a cup of coffee as I had quite a bit of work to do and
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Response from Nanjingriverside, General Manager at Hilton Nanjing Riverside
Responded 21 Oct 2018
Greetings from Hilton Nanjing Riverside, Thank you for your valuable feedback and for taking the time to share your experience with us. Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We at Hilton Nanjing Riverside understand the importance of fulfilling our guest’s expectations and it concerns me greatly that you have departed our property with a negative impression. It concerns me greatly that we failed to provide a quiet and comfortable dining place for your last stayed. We are so sorry that too many guests out of control have affected your experience, our management team had been informed immediately to discuss the improvement plan for this situation. Pertaining to the coffee/tea in guest room, our floor manager and housekeeping department will make a more frequent check for the room and supervise our staff follow the service standard strictly to refill the stuffs in the room on time. We assure that your feedback has been shared with our team to always improve level of product and service to our valued customer. Total guest satisfaction is our utmost priority and thank you to your constructive feedback and comments that we are able to maintain and further improve on our service standards. In closing we would like to thank you for choosing Hilton Nanjing Riverside. We hope that we will have the opportunity to welcome you back to our hotel on your next visit to Nanjing.
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I travel a great deal in China and have experienced the best and worst of hotels. Western hotel chains don't always guarantee a good experience, but are a safer bet than the alternative. I was in Nanjing recently for a conference and meetings which took place about 20 minutes
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Response from Nanjingriverside, General Manager at Hilton Nanjing Riverside
Responded 07 Oct 2018
Greetings from Hilton Nanjing Riverside. Thank you for your valuable feedback and share your experience with us on Tripadvisor, It is our privilege to learn that you have had an unforgettable stay at our hotel and was amaze by stunning view of YangTze River. I thank you for the kind words and for the lavish praise you bestowed upon our team member Alin and Ricky. I am very happy to hear you enjoying the surrounding sight-seeing and had a pleasant experience. Total guest satisfaction is our utmost priority and thank you to your constructive feedback and comments that we are able to maintain and further improve on our service standards. We looking forward to welcoming you back to the warmth hospitality of Hilton Nanjing Riverside for another exceptional experience. Regards,
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Very spacious rooms, with comfortable beds and nice bathrooms. The quality of food at breakfast was very good, although it did get extremely busy at peak times and getting a coffee from the machine was very time consuming. There was a good mix of western and Asian options. The
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Response from Nanjingriverside, General Manager at Hilton Nanjing Riverside
Responded 07 Aug 2018
Greetings from Hilton Nanjing Riverside. Thank you for your valuable feedback and share your experience with us on Trip advisor, It is our privilege to learn that you have had an unforgettable stay at our hotel. Total guest satisfaction is our utmost priority and thank you to your constructive feedback and comments that we are able to maintain and further improve on our service standards. We look forward to welcoming you back to the warmth hospitality of Hilton Nanjing Riverside for another exceptional experience. Regards,
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Spacious room
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12345617
is it your hotel provide free wifi in room and lobby?
In the lobby only. If you want wi-fi in your room you can arrange it at Reception and you are charged a fee per hour.
1 vote
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"I would not recommend the hotel"
"Room facing the river"
"if you are a smoker you can request for smoking room otheriwse most rooms come with the balcony :)"
"river view"
"Must have a "RIVER VIEW"!!!!!! it is a must if you stay here"
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PRICE RANGE
US$79 - US$115 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuNanjing
NUMBER OF ROOMS
411
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