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Traveller (1274)
Room & Suite (279)
Pool & Beach (85)
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Overview
  • Excellent68%
  • Very good26%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“hippo breakfast”(15 reviews)
“game drives”(136 reviews)
“rooms are small”(16 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
01 Jul02 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1 038)
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904 results
Traveller rating
607
236
45
10
6
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607
236
45
10
6
Show reviews that mention
All reviewshippo breakfastgame drivesrooms are smallthe riverhippo poolhill overlookinghill topsmall hillthe reservesitting areareception areachampagne breakfastlunch and dinnermigration seasonmosquito nettinggift shopcape buffalo
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1 - 5 of 904 reviews
Reviewed 3 days ago via mobile

This was our final stay on our safari and to be honest, compared to the other two places we stayed, it was a bit of a let down! First impressions are its very much more of a hotel than a ‘lodge’ which is fine as...More

Thank Gemma D
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 2 days ago

Dear GemmaD, First i would like to thank you for choosing Mara Serena lodge as you preferred destination in Masai Mara. I would like to offer my sincere apologies for the series of unfortunate incidences that you experienced during your stay with us. We have...More

Reviewed 4 days ago

Stayed here for 2 nights.. What an amazing place. Amazing staff. Amazing food. Amazing views. The food was really good. We had a waiter called Kevin (trainee) who served us so nicely. He was better than the other waiters who are not trainees. He made...More

Thank HoleInADonut
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 2 days ago

Dear HolelnADonut, Thank you for finding time to post this review regarding your stay with us. Great to note that you enjoyed you stay with us and that our staff were friendly ,great views within the lodge ,in addition our culinary . I will pass...More

Reviewed 5 days ago

This property and staff took my every safari need into consideration even before I thought about it. Dedan was my most thoughtful guide who also provided invaluable information about the Mara Triangle region and the vast animal population in it. He even arranged for my...More

Thank LGMDC
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 5 days ago

Dear LGMDC, Thank you for finding time to post this review regarding our property during your recent visit. It is always a pleasure to receive positive feedback .We always endeavor to deliver our services beyond our guests expectation which we are happy we were able...More

Reviewed 1 week ago

I had a really pleasant stay in a hotel. The food was really good - there were plenty of options for vegetarians. I like that the lodge is in the middle of nature. Our game drives were amazing. We had a really great guide driver...More

Thank milosz1234
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 5 days ago

Dear Milosz1234, First i would like to appreciate you for finding time to post this wonderful review and more so for choosing to stay with us . It is nice to read that you had a pleasant stay with us and enjoyed every bit of...More

Reviewed 1 week ago via mobile

* Closest to the Mara River * Vantage point view of the Savanna and the animal movement * Very convenient place for game drives * Good food and guest services * Most convenient approach to airport * Good evening hangout place to talk to fellow...More

Thank SAM S
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 6 days ago

Dear SAMS, Thank you for choosing to stay with us during your recent visit to masai Mara . Great to hear that you enjoyed our services and the views within our lodge ,in addition game drives which you do not need to drive for a...More

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Most Booked Properties in Masai Mara National Reserve
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$313 - US$764 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$313 - US$764 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1274)
Room & Suite (279)
Pool & Beach (85)
Dining (57)
Family and Play Areas (7)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Pravin_Patel-Atlanta
19 May 2018|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Pravin, Yes we do offer Laundry services and is chargable.
0
Votes
Diane L
15 March 2018|
Answer
Response from SerenaHotels | Property representative |
Hello Diane, Not sure when you are planning to stay so that we can give a proper feedback? Howver, February this year was a hot month, with day temperatures as high as 27 degrees Celsius or more and cooler nights at... More
0
Votes
Room Tips
"All rooms have a spectacular view. WiFi is strong."
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"Stay somewhere else"
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"best views"
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"Take one close to the main lodge as it is a long walk uphill!!!"
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