Golden Tulip Westlands Nairobi

Golden Tulip Westlands Nairobi

Traveller (239)
Superior Room
Room & Suite (55)
Roof top patio overlooking the city and opening up to the pool area.
Dining (23)
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About

4.5
#21 of 245 hotels in Nairobi
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Golden Tulip Westlands Nairobi is a haven of comfort with 94 guest rooms, a lobby with 24 hr coffee shop, restaurants, roof top bar & lounge, conference rooms & meeting space, gym and outdoor roof top swimming pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
Hindi

Location

65 Muthithi Road, Nairobi 00600 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Jomo Kenyatta Intl Airport
14.3 km
See all flights
Wilson Airport
731Reviews3Q+A74Room tips
Traveller rating
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Detailed Reviews
RareIndiantraveller wrote a review Sept 2020
Lucknow, India
5.0 of 5 bubbles
Would recommend this hotel to anyone visiting Nairobi! The rooms are clean, spacious and the service is simply impeccable. Had stayed at this hotel previously and the service is still at the best albeit with COVID-19 precautions. Staff is always adorning the PPE kits when cleaning the rooms, they use a special type of spray gun to clean and disinfect the rooms post cleaning and also while checking in to disinfect the bags. The reception had an Indian staff who was very friendly and able to assist with any odd requests that we had during our stay.

Kudos to the management for keeping the staff so highly motivated even in this bleak period!
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Ask for an upgrade to get better view!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip Westlands Nairobi gm, General Manager at Golden Tulip Westlands Nairobi
Responded 16 Sept 2020
Dear Valued Guest, Thank you for your recent stay at Golden Tulip Westlands Nairobi and for your valuable feedback on Tripadvisor. We are delighted to know that you have enjoyed your stay with us. We strive to provide our guests with the best of services and I am pleased to know that you have enjoyed a memorable time at our hotel. I will go ahead and shared your feedback with my entire team, which for certain will have us motivated and we deliver more great experiences to our guest. Thank you once again for your compliments and we look forward to welcoming you back for yet another memorable stay. With every good wish. Bernard Fernandez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohammed Junaid AZIZ wrote a review Apr 2021
Dubai, United Arab Emirates
5.0 of 5 bubbles
Stayed at the Golden Tulip for 14 nights and received excellent customer service at every interaction with staff, from reception and catering/cleaning right to Management (Irshad . The staff ( ) provides a personalised sevice, the rooms are spacious and bright, cleaned well great views. Good options include halaal for, as well as many other halaal food options close by, delivered to the hotel. The hotel is well placed close to Sarit Centre and a big bonus during Covid times is the ease of having a travel accredited lab that comes over to the hotel to do the relevant PCR tests required for travel purposes. I highly recommend the hotel and its staff and will definitely book for another stay if ever I visit Nairobi again. My positive experience in Nairobi is accredited to the Golden Tulip Westlands and the welcoming staff. A personal thank you to staff, Grace, manager of restaurant with the warm welcome always and service. Remi, Venida, crypus reception staff. Always helpful and warm in welcoming. Thank you guys😊😊👍
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip Westlands Nairobi General Manager, General Manager at Golden Tulip Westlands Nairobi
Responded 05 Apr 2021
Dear Valued Guest, Easter Greetings! A wonderful treat for us to see such a detailed and positive review about the Hotel and our facilities. I bring lots of experience into the country from Dubai and having completed almost 4 months at the hotel, I am glad that you have seen much positivity and comfort. I make sure that our guests receive top notch services and controlled training is in place which I personally undertake at the Hotel to make sure our guests are safe during this time and are well taken care of. Please feel free to visit us again as we appreciate your business. Warm Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William J wrote a review Jan 2020
Cape Town Central, South Africa
+1
4.0 of 5 bubbles
The hotel is well placed to access the industrial estate and also the restaurants of westlands.

The amenities at the hotel are ideal for the business traveler. The resturant caters for all tastes and the roof top bar is airy and light.

Well equipped gym.

Uber from airport is around $12 whilst a full day Uber for the industrial area is around $50.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip We... g, Manager at Golden Tulip Westlands Nairobi
Responded 08 Jan 2020
Dear Valued Guest, Thank you very much for your positive review. We are truly appreciative of the fact that you enjoyed our facilities and service. We look forward to hosting you on your next visit to Nairobi.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RareIndiantraveller wrote a review Dec 2020
Lucknow, India
5.0 of 5 bubbles
Great hotel to stay!
My job involves traveling and staying in different countries. When I visited Golden tulip hotel I was really amazed by the welcoming nature of the staff. I stayed there for 6 days, the hygiene and sanitation process of the hotel made my stay tension free during this Pandemic. Food quality was good.FOM Mr.Mishra is very positive. When someone like greets you so well in morning your whole day goes good.I'm really glad to meet such an amazing staff with people going out of their way to make my stay worth.
Thank you very much !
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip Westlands Nairobi General Manager, General Manager at Golden Tulip Westlands Nairobi
Responded 07 Jan 2021
Dear Valued Guest, Seasons Greetings!!!!! Firstly, lots of gratitude for choosing our Hotel as your preferred stay in Nairobi! We appreciate your valuable comments pertaining to our hospitality, cleanliness especially during this time of the global pandemic and for our Front Office manager, Mr. Mishra. Please feel free to contact the undersigned personally on your next visit at the Hotel. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lalit R wrote a review Mar 2020
New Delhi, India
5.0 of 5 bubbles
Me & one of colleague visited Nairobi, Kenya for Business proposal and stayed in Golden Tulip, Nairobi. We also taken Airport pickup & drop facilities from hotel only, they have charged little high I. e. 30 dollar for each way. Received warm hospitalities from hotel during our entire stay except the local calls to our business partner, which was not made at all. Rooms are good, equipped with all facilities including minibar and safe locker. Rooms are spacious, roof top bar is out of the world Buffet breakfast is superb having variety of choices, which is complementary. Hotel do not provide buffet dinner and its ala-carte only. However, wide variety of Indian cuisine are available, It would not be out of place to mention about Mr. Prakash Krishnan, who is taking good care of each of its client personally and also all the time ready to help all of its guests with its pleasing personalities. This is a good hotel very close to city center, Golden tulip is perfectly fit for the business travelers and strongly recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip We... g, General Manager at Golden Tulip Westlands Nairobi
Responded 05 Mar 2020
Dear Valued Guest, Thank you very much for taking the time to let us know how your stay was. We will look into the issue of the calls to determine what the technical inconvenience was. We are glad our rooms, rooftop bar and breakfast buffet met your expectations. Rest assured that we will pass on your compliments to Mr. Krishan. Thank you for recommending the Golden Tulip, we look forward to your next stay with us! Warm Regards Fernandez
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Ahmed Mostafa wrote a review Aug 2020
Salalah, Oman
5.0 of 5 bubbles
Very relaxing place for 12 days stay during Corona time. The hotel is clean and well sanitised to keep corona away. Everywhere you see sign marks to keep distance and follow self hygiene. They have sanitisers in many places.

Bags of all staying visitors are fogged by machine for extra safety. There is no Buffet, but all food items are delivered by Room service. They use extra space wise by seperating seating areas for social distancing - gives me peace of mind. Good telephone manners when giving wake up call, entire day was good. I forgot to remember the tall Receptionist name - he was very kind and supportive.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip Westlands Nairobi gm, General Manager at Golden Tulip Westlands Nairobi
Responded 28 Aug 2020
Dear Valued Guest, Thank you for your positive review. Our guest satisfaction is of utmost importance to us and we are happy to hear that we were able to meet your expectations. I shall go ahead and share your feedback with Ajit Mishra and my team, which for certain will have us all motivated and we deliver more amazing experiences to our guest. Thank you once again for your compliments and we look forward to welcoming you back for yet another memorable stay. With every good wish, Bernard Fernandez General Manager gm@goldentulipwestlandsnairobi.com
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Daryl M wrote a review Feb 2020
5.0 of 5 bubbles
This Hotel was amazing. The staff and management really went above and beyond to make our stay memorable. When we checked in and the manager found our we were on our honeymoon he upgraded our room to a very nice suite. after checking in we dropped our things off and went up to the rooftop restaurant to relax. The manager found us while we were up there and said he had came to our room to bring us a chocolate cake with Congratulations on it. Because we were not in our room he tracked us down and brought it up to the restaurant where we were relaxing. it was so thoughtful and really showed how much they cared about their clients to do everything they could to make the experience special and they really did just that. We had an extra day in Nairobi when we first got there before our planned tours started and the hotel arranged for a driver to show us around the city and take us to the elephant orphanage and some other site seeing. It was very convenient to be able to have that service available to us. And the cost was very reasonable. The food was really good. They had a breakfast buffet with lots of options from North American style food to authentic African food. The roof top restaurant/patio had a great view of the city and the patio opened up to the pool. Very nice for lunch or just relaxing with a drink. I would highly recommend this hotel to anyone traveling in Kenya. It is centrally located very close to the museum. All the staff were very helpful and friendly and really made us feel welcome and we would for sure go back and stay at this hotel.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: the room we were in had a great view of the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip We... g, General Manager at Golden Tulip Westlands Nairobi
Responded 18 Feb 2020
Dear Valued Guests, Congratulations on your nuptials! We are truly delighted that you were happy with the room upgrade and chocolate cake. We will definitely pass along your kind words to the chef and the rest of the staff members. We look forward to hosting you once again on your first anniversary. Kind Regards B. Fernandez
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Dominic K wrote a review Mar 2021
Karen, Kenya
1.0 of 5 bubbles
Am here on a stay cation with my husband. Reservation under Dominic Kanyi for the deluxe king room. The hotel is beautiful loved the room ,but the service is really alarming at the reception am met with Nicholas who ignores a simple question as which particular room am I booked in ,I had to ask 3 times to be answered, then gives us the key card with zero orientation ,just points to the lift and that's it, we had no idea where the pool is, where the restaurants are, then I come back to ask him and he was just rude that I had to get my husband to talk to him, only for him to look at us and get on phone then called someone who took us through, her name is beauty and she was nice and professional. Then we go up to the bar met a nice young lady called Diana, ordered butter chicken and honestly it wasn't nice so I told her to make it spicy, she went and came back and the rice was cold, I politely asked her to warm it for me and this is what she said "ahh we nawe si nikipeleka ku warm pia hiyo{the butter chicken} itakua ime poa" basically am bothering her for services am paying for, it was so disappointing for her to speak to a guest in that manner. other than that she was ok but your staff require training. The welcoming was so cold from Nicholas and it just had a bad start to my staycation.
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Date of stay: March 2021
2.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip Westlands Nairobi General Manager, General Manager at Golden Tulip Westlands Nairobi
Responded 13 Mar 2021
Dear Valued Guest, Lots of appreciation for choosing our Hotel as your preferred stay in Nairobi! Sad to hear about your experience at the Hotel. We are grateful to you for bringing forth our shortcomings which we assure you that we will not take lightly. Corrective measures have been immediately put in place. Let this one experience not be a full assessment of what we can offer. We request you visit us once again and this time please get in touch with the undersigned so that we are able to showcase our hospitality in a more positive way. Apologies once again! Warm Regards,
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Lilyanne Akoth wrote a review Mar 2021
4.0 of 5 bubbles
My family and I visited this hotel and even though it was not to the standards I expected we still had a good time. The reception was very good even though we were a group it still went smoothly. The food was not good ,there was the only choice of ala carte which was still very limited. We had a small baby and had requested for some specific things in advance and we were told they will be availed but we still didn't get them during their stay. Breakfast was very good and yummy with wide selection of choices. There is a swimming pool at the rooftop with a view but it's too windy up there and the pool water is freezing cold. The space there is too small for privacy and relaxation in the pool as the same area also has a roof top bar. The rooms were spacious and clean, the bathroom had necessary to toiletries and the shower was perfect. It was overalls a good stay and I would go back definitely but those small details are what makes a difference.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip Westlands Nairobi General Manager, General Manager at Golden Tulip Westlands Nairobi
Responded 13 Mar 2021
Dear Valued Guest, Many thanks for choosing our Hotel as your preferred stay in Nairobi! Thank you for taking time to review us as your point out areas of improvement. We will look into the areas mentioned so that next time you can have a super duper experience. The Volcano Bar was recently renovated to include a further extension which is just above the bar section. Hope to see you soon on your next visit. Best Wishes,
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rarereviewer2015 wrote a review Feb 2020
Leeds, United Kingdom
2.0 of 5 bubbles
Used to be great but standards have deteriorated in the last 2-3 years. Now seems to be a popular venue for private parties - which means there is often loud music from parties in the rooftop bar, loud enough that it disturbs sleep even in rooms 6 floors below and often continuing until past midnight. Rooms are dark and look out on a neighbouring concrete block. Some of the staff are lovely, but they can't make up for decisions by management to prioritise party income over guests' comfort. I would avoid staying here unless you're a guest at one of the parties and need somewhere to crash afterwards.
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Date of stay: February 2020
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: even the rooms on lower stories are affected by noise from the bar - stay elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Tulip We... g, General Manager at Golden Tulip Westlands Nairobi
Responded 09 Feb 2020
Dear Valued Guest, Thank you very much for your feedback. We are truly sorry that you were unhappy with your stay. We have taken note of noise issue, as well as that of the rooms. Rest assured that we are doing our best to address them. We would also like an opportunity to address this issue offline. To protect your privacy, may we request that when you are ready, that you please reach out to us at: gm@goldentulipwestlandsnairobi.com. Warm Regards General Manager
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doncasterlevi asked a question Jan 2019
doncaster89 contributions59 helpful votes
can you use the sauna and steam rooms without taking a massage
Answer from Irshad Quazzafi
Kenya3 contributions1 helpful vote
Dear Doncaster, Greetings!! Yes, only if you are our in-house guest or a member of the gym. Warm Regards, Bernard
Answer from Ronald N
11 contributions4 helpful votes
Yes the decor and vicinity are definite pluses. But in my own experience, I did not enjoy the food and some improvement needs to be done there.
luca253 asked a question Oct 2016
Milan, Italy4 contributions7 helpful votes
How bad is it?
Answer from Sheila R
Kampala, Uganda17 contributions2 helpful votes
Hi! The hotel is actually good and great service as well. My only qualm with them is the lack of sufficient parking space. Hopefully this has been resolved.
KariK wrote a tip Feb 2024
8 contributions1 helpful vote
5.0 of 5 bubbles
"Ensure that the staff are all aware of any changes/payments made online. There was a communication issue regarding my early check in payment"
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Caroline wrote a tip Feb 2024
Nairobi, Kenya6 contributions
5.0 of 5 bubbles
"Parking is in the basement but there are valets always ready to help"
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Nirvana R wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"The pool was very nice. Beautiful view. Warm water. "
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Journey61801699130 wrote a tip Jan 2024
1 contribution
4.0 of 5 bubbles
"Background music at roof top pool restaurant will be a good fit"
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Lorraine K wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Don't be afraid to ask. Your needs will be met here."
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Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 2,267 - R 2,771 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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GOLDEN TULIP WESTLANDS NAIROBI - Now R 2 616 (Was R̶ ̶2̶ ̶8̶1̶7̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Kenya) - Tripadvisor

Frequently Asked Questions about Golden Tulip Westlands Nairobi
Which popular attractions are close to Golden Tulip Westlands Nairobi?
Nearby attractions include Moyo Casino (0.4 km), Aloha Expeditions (0.4 km), and K1 Klub House (0.2 km).
What are some of the property amenities at Golden Tulip Westlands Nairobi?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Golden Tulip Westlands Nairobi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Golden Tulip Westlands Nairobi?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Golden Tulip Westlands Nairobi?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Golden Tulip Westlands Nairobi?
Conveniently located restaurants include Lucca, Tambourin, and Baladi Restaurant.
Are there opportunities to exercise at Golden Tulip Westlands Nairobi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Golden Tulip Westlands Nairobi have airport transportation?
Yes, Golden Tulip Westlands Nairobi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Golden Tulip Westlands Nairobi?
Yes, dry cleaning and laundry service are offered to guests.
Does Golden Tulip Westlands Nairobi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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