The Concord Hotel & Suites

The Concord Hotel & Suites

31 Wangapala Road 4th Parkland, Nairobi 00100 Kenya
Traveller (147)
Authentic Indian Restaurant
Dining (34)
Room & Suite (13)

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About

4.0
#64 of 245 hotels in Nairobi
3.8 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
A statement of architectural excellence, The Concord Hotel & Suites is an elegantly designed hotel featuring the best of convenience, luxury and entertainment. Strategically located on Wangapala Road, Westlands Nairobi within short distance from The Diamond Plaza Shopping Centre, The Aga Khan Hospital, United Nations and Village Market the hotel features 86 rooms, tastefully designed, radiating warmth and sophistication.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Conference facilities
Banquet room
Parking
Wifi
Hot bath
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
24-hour security
Concierge
Doorperson
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Modern

Location

31 Wangapala Road 4th Parkland, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Jomo Kenyatta Intl Airport
14.6 km
See all flights
Wilson Airport
267Reviews1Q+A34Room tips
Traveller rating
  • 147
  • 66
  • 21
  • 19
  • 14
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Detailed Reviews
hasnain f wrote a review Jun 2021
Mwanza, Tanzania
5.0 of 5 bubbles
Stayed at this property for 3 (+) nights . Very clean & large rooms friendly staff . Avoided daily room cleaning owing to the situation but requirements were delivered at my door as requested .
Temperature checks continuous sanitising of elivator / tables etc . Hand sanitisers in rooms , at each corner & floor
Once I forgot my mask & came down the reciptionist offered me a mask saving me trouble to go up.
Breakfast is delicious with a widely spreqd variety . Guests given gloves to wear . For any health conscious traveller Concord is assuring .
Taxis can be a problem but the Hotel desk can arrange or one can use Uber / Bolt which are cheaper .
The Property is located in parklands in a quiet area away from traffic , Security is very good. Hotel is ideally located just 7 minuits walk to Diamond Plaza (though walking is not very recomended) , drive to Sarit Centre / Westgate mall is barely 10 - 15 minuits away . There is a heated pool on the upper floors . The Hotel has 3 restaurants but only 1 is operational owing to the cov 19 .
Overall I enjoyed my stay & look forward to visiting again
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Date of stay: June 2021Trip type: Travelled on business
Room Tip: Download the Uber / Bolt app for reliable & reasonable Taxi ride . Pick up is barely in 3 - 4...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Poody B wrote a review Jul 2021
5.0 of 5 bubbles
We had a three day stay at The Concord Hotel at the end of a two week visit to Kenya. The hotel is beautiful, spotlessly clean, and full of the nicest most hospitable people I've every met. When we arrived we received a welcome gift and when we left we received a farewell gift! There is an ATM within walking distance from the hotel. Every question or need we had was happily tended to by Bevaline. If she was not available the remainder of the staff was just as willing to accomadate us. We had a late night flight back to the US and we were allowed to stay in one, of our three rooms, until later in the afternoon. Due to covid we also had multiple forms which needed to be printed out before our flight home. Those were printed out for us with no extra charge. I would like to thank you all for that. The hotel has three separate restaurants inside with great tasting food at a very reasonable price.

They offer a shuttle service to and from the airport also at a reasonable price. Instead of paying per person you just pay one price for the trip. Made it very nice for our party of 5! They have free and secure onsite parking.

I just can't say enough about this hotel. Please go visit the beautiful country of Kenya and when you do I hope while transiting through the country you choose to stay at The Concord Hotel. I promise you will not be disappointed.
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Date of stay: July 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eunique K wrote a review Apr 2024
Nairobi, Kenya
3.0 of 5 bubbles
Staying at the VIP one bedroom suite. Dinner was meh..., Red snapper with mashed potatoes. The fish was very bland, and the potatoes were just as bland.

I also ordered chicken/mushroom soup. They brought 2 slices of white bread, instead of dinner rolls. When I requested dinner rolls, they came "stale".

This morning, I called ext 400, ( IRD) for them to come remove dirty dinner dishes.

The operator- Laura was quick to say that the housekeeper will remove the dishes, as if they were the ones I paid the delivery fee to.

Upon escalation, the guest service tried asking what the issue is, yet I asked for a manager.

Subsequently, Evans ( FOM) reached out, and send housekeeper.

The receptionist also called talking about check out, yet we had added one more night....of which I am not certain I want to bother.

Disappointed in The Concord service which has deteriorated from past experiences.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Reconsider other options if you don't want a disappointing, expensive ( they've added rates)...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugisha David wrote a review Jan 2020
Kampala, Uganda
+1
4.0 of 5 bubbles
Was at the Concord Hotel & Suites for a two days training. Hotel room where I was in was excellent. Very spacious, two big screen television sets, two wash rooms. One for the living room and the other for the bedroom. The room was very neat. The living room is very ideal for relaxation with very good chairs and fairly spacious in addition to the big size television set with a number of channels to select from including sports channels. Breakfast was good though not necessarily with a big variety to choose from that was served from the lower restaurant (Bon Homie). WiFi was available and with a good speed. Staff were friendly and ready to help.
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Date of stay: August 2019
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord_Hotel, Ecommerce Manager at The Concord Hotel & Suites
Responded 23 Jan 2020
Dear Guest, Thank you for your wonderful review on your recent stay at our hotel. We are thrilled that you enjoyed our services, facilities and amenities.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We appreciate your feedback in regards to the breakfast variety and shall address the issue with our Executive Chef. We look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The One and Only wrote a review Jul 2021
London, United Kingdom
1.0 of 5 bubbles
Horrible check-in experience.
Too too slow.
CheckIn time is 2PM, we arrived at 4PM and still rooms are not ready! When we showed we are not happy with this unreasonable delay, The receptionist lady who is the most rude receptionist I have encountered in my life, didn’t give a clear answer and kept saying we would call you once the room is ready.
No apologizing no nothing and such an impolite behavior.
Very bad experience.
And finally when we got the room and entered it, the box where you insert your room card in to activate the electricity in the room wasn’t working.
And they took forever to send someone to fix it.
I am writing this review and until now no one showed off.
Horrible experience!
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Diversions, LLC wrote a review Feb 2024
2.0 of 5 bubbles
frustrating experience at Concord Hotel and Suites. It's incredibly disappointing when you encournter poor customer service, subpar drinks, unreasonable charges, and lack of solutions to basic requests that you encountered during my stay. The situation with the hotel-provided driver charging exorbitant fees ($62.00 drove a total of 10miles) and the multiple unauthorized charges on your card is completely unacceptable.

It's concerning that the staff seemed indifferent to your concerns and provided no satisfactory resolutions to the issues you raised. The lack of accountability and communication from the management, especially regarding the driver's charges and the billing errors, reflects poorly on the hotel's professionalism.

The limited availability of hot water during specific hours is also a significant inconvenience( 2pm-3pm, is your best bet in getting a hot shower) and reflects poorly on the hotel's amenities and services.

I'm warning potential guests being wary of additional fees and poor service at Concord Hotel and Suites is valuable. It's important for others to be aware of the potential pitfalls of staying at this establishment in Nairobi.
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Date of stay: February 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Concord Hotel, Other at The Concord Hotel & Suites
Responded 12 Mar 2024
Daer OnAir, Greetings from The Concord Hotels and Suites. We sincerely apologize for the disappointing experience you had during your stay with us. Your feedback is incredibly important to us as we strive to provide exceptional services to our guests. Regarding the issues you encountered, we will address the issues with the driver charging excessive fees and the charges on your card. Rest assured we take matters of billing transparency and guest satisfaction very seriously, and we will take corrective actions to prevent similar incidents in the future. Additionally, we understand the inconvenience caused by the limited availability of hot water during specific hours and the lack of communication from our staff.. We are actively working to resolve this issue to ensure a comfortable stay for our guests. Thank you for bringing these issues to our attention. We appreciate your honesty and assure you that we are taking steps to improve our services. We hope to have the opportunity to welcome you back and provide you with a much improved experience. Regards, Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carolh wrote a review May 2021
Kenya
3.0 of 5 bubbles
This was a couples staycation. The facilities and the hotel room are excellent. It does feel like a five star hotel. However the restaurant was a completely different scenario with room service taking forever to come. The food portions were really disapointing despite the high prices. There was no value for money. We should have ordered food from outside the hotel. Kindly improve on this.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samer999 wrote a review Mar 2021
Cairo Governorate, Egypt
5.0 of 5 bubbles
The location is beautiful, the atmosphere and surroundings were awesome. i enjoyed the peace and quiet neighborhood so much. the staff was awesome i chose the hotel for i found a shattafa in the room but just checking in with bevaline the wonderful lady who i enjoyed just her smile of good morning and her excellence in delivering front desk and guest services was awesome, faith took very good care of my room and amenities, silas and charity were the two people i would like to see at breakfast and dinner.
Mama and baba are a different story, the owners and hospitality loving couple took good care of me specially mama's smile was warm enough to make me feel at home and baba was guiding me through how to eat indian food and picked dessert for me every day, their hospitality and care was the gem on the crown.
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Date of stay: March 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: all no 10 and no 6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nedra W wrote a review Mar 2020
Colombo, Sri Lanka
5.0 of 5 bubbles
The Concord provided a welcome refuge in between safaris to Amboseli and Masai Mara. The food, service and accommodation was first class. The menu options were exceptional at the restaurant open 24 hours.
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord_Hotel, Ecommerce Manager at The Concord Hotel & Suites
Responded 09 Mar 2020
Dear Nedra W, Thank you for the five star rating and the excellent feedback. We are pleased to read you were happy with the service at The Concord Hotel and Suites, spacious room, variety and quality of food. We look forward to hosting you once again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alisha C wrote a review Mar 2020
5.0 of 5 bubbles
Nestled in a quiet area in Nairobi Parklands but within easy reach of shopping malls, hospitals and the CBD which was very convenient for my business trip.

The warm and professional welcome at reception made me instantly feel like I was among friends. Olivia, Jane, Peris and Penina made my whole stay awesome and beyond my expectations.
The food was tasty and Lukas at the restaurant was very fast and efficient.

Keep up the good work and the awesome hospitality because I am definitely booking again. You're a true 5 star and definitely my money's worth.
Read more
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord_Hotel, Ecommerce Manager at The Concord Hotel & Suites
Responded 18 Mar 2020
Hello Alisha, Thank you very much for sharing your amazing and heartwarming review. We are delighted to read that we have met your expectations and made your visit so special and memorable. We do appreciate your comments about our services, facilities, our food, ambiance and our team members. We will definitely share your amazing feedback with the team and especially those mentioned. We look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chiggu asked a question Sept 2023
Watamu, Kenya58 contributions2 helpful votes
Do you cater for gluten free and vegans
Stephen A wrote a tip May 2024
Kampala, Uganda1 contribution
5.0 of 5 bubbles
"The gym is small and should accessed in turns of smaller groups. The beds though comfortable may not be ideal for persons with back pain."
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Eunique K wrote a tip Apr 2024
Nairobi, Kenya35 contributions5 helpful votes
3.0 of 5 bubbles
"Reconsider other options if you don't want a disappointing, expensive ( they've added rates) experience. The staff is NOT knowledgeable about hotel standards. "
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Maya K wrote a tip Nov 2023
Colombo, Sri Lanka213 contributions69 helpful votes
3.0 of 5 bubbles
"Avoid Room 101"
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malcolm r wrote a tip Jul 2023
2 contributions1 helpful vote
2.0 of 5 bubbles
"Stay elsewhere"
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hasnain f wrote a tip Jun 2021
Mwanza, Tanzania51 contributions41 helpful votes
5.0 of 5 bubbles
"Download the Uber / Bolt app for reliable & reasonable Taxi ride . Pick up is barely in 3 - 4 minuits from confirming ride "
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 1,725 - R 2,178 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
86
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE CONCORD HOTEL & SUITES | UPDATED 2024 Reviews & Price Comparison (Nairobi, Kenya) - Tripadvisor

Frequently Asked Questions about The Concord Hotel & Suites
Which popular attractions are close to The Concord Hotel & Suites?
Nearby attractions include Wild Springs Adventures (0.6 km), Karura Forest (0.8 km), and Freeing Kenya (1.2 km).
What are some of the property amenities at The Concord Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Concord Hotel & Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Concord Hotel & Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Concord Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to The Concord Hotel & Suites?
Conveniently located restaurants include SkateCity Nairobi, Artcaffe, and Furusato Japanese Restaurant.
Are there opportunities to exercise at The Concord Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Concord Hotel & Suites have airport transportation?
Yes, The Concord Hotel & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Concord Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does The Concord Hotel & Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Concord Hotel & Suites?
Many travellers enjoy visiting Dedan Kimathi Statue (3.2 km), Brite Afrika Safaris (3.2 km), and The Galton-fenzi Memorial (3.5 km).
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