Norfolk Towers Serviced Apartments

Norfolk Towers Serviced Apartments

Kijabe Street Off Harry Thuku Road, Nairobi 00100 Kenya
Kitchen
Traveller (20)
3BR master bedroom
Room & Suite (11)
two bedroom /three bedroom  aparment  dinning area
Dining (2)

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About

4.0
#8 of 49 apartments in Nairobi
4.4 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Norfolk Towers Serviced Apartments offers 70 fully-furnished serviced apartments to travelers, business and leisure alike who desire a comfortable and fuss-free lifestyle for long and extended stays in Nairobi. The prime location of Norfolk Towers Serviced Apartments in the heart of Nairobi's central business district allows for easy access to business and entertainment Venues in the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Children's television networks
Airport transportation
Meeting rooms
Non-smoking hotel
Laundry service
Secured parking
Wifi
Outdoor pool
Shuttle bus service
Car hire
Room features
Soundproof rooms
Safe
Seating area
Sofa
Kitchenette
Microwave
Refrigerator
Bath / shower
Kitchenware
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Family
Mid-range

Location

Kijabe Street Off Harry Thuku Road, Nairobi 00100 Kenya
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Jomo Kenyatta Intl Airport
13.6 km
See all flights
Wilson Airport
30Reviews0Q+A7Room tips
Traveller rating
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  • 18
  • 5
  • 0
  • 1
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Detailed Reviews
Faiyaz Ahmed wrote a review Nov 2021
United Kingdom
4.0 of 5 bubbles
My first stay at Norfolk towers dates back to December 2018.Sans core COVID time, I visit Nairobi once in two months and staying at Norfolk Towers is like returning to a second home.
From the friendly security guard Nimrod to Millicent at reception thru to Purity incharge housekeeping and Alice for room making the property is comfortable ,warm caring ,attentive ,polite and professional in fulfilling not routine out of the way requests like a sincere caring friend would.
One out of many instances my request for a need of an Arabic shower in bathroom was attended to without any question. This accommodation accommodates and treats guests not as a number but a family member.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Norfolk Towers, Guest Services / Front Office at Norfolk Towers Serviced Apartments
Responded 15 Dec 2021
Hello Faiyaz, It is always our pleasure hosting you! We are happy to hear that our service was to your liking. You will always be a member of the Norfolk Family. Looking forward to hosting you again!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
uncletomstrips wrote a review Feb 2023
3.0 of 5 bubbles
I've been there twice. The people are really very friendly, the apartment is well equipped and working fully. It's clean etc etc.

But if you have to work from there and you need WiFi for it you better choose another place. It was really terrible as I had to ask almost each day for improvement.
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: You better ask for a WiFi guarantee of you need it. Even my Nairobian friends described the WiFi...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wambs1000 wrote a review May 2015
Greater London, United Kingdom
3.0 of 5 bubbles
Loved the place. Ideally located too, meaning we could walk to most places within town. This was great as did not want to be caught up in traffic all the time!

The staff have no idea, poor service from them! Security were sleeping even during the day. They let us through the gates without checks. At some point my partner gave them wrong apartment number and they still allowed us in. This, led us to not feeling safe at all!
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Date of stay: April 2015
4.0 of 5 bubblesValue
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Omonya E wrote a review Dec 2015
4.0 of 5 bubbles
The apartments are very well maintained, clean, and secure. All staff I interacted with appeared motivated and wanted to offer the best service possible. During my stay I used 3 different studios and all were very clean. If there is something I would like improved is the shower pressure that was very low in 2 out the 3 studios. Reliability of the Internet connection and the range of TV channels availability can both be improved on. Lastly some mosquito spray can be made available for the occassional unwanted visitors. Otherwise, very good and value for money. I will definitely be staying there more in the future and I strongly recommend it.
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Date of stay: December 2015
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KokoBel wrote a review Aug 2015
Ghent, Belgium
+1
4.0 of 5 bubbles
I spent one night in Nairobi between planes. I wanted to check out these apartments in view of future, longer stays. The taxi had trouble finding Norfolk Towers, which is an unmarked building.

When I checked in late evening, reception was a total shambles. The woman couldn't find my reservation, even though I reserved the apartment through the hotel website (www.norfolktowers.co.ke). She couldn't get the key card to open the door, requiring several trips up & down the stairs. To cut a long story short, it took over an hour to check in. When I was finally in the apartment, I had to go back down so she could make a copy of my passport. On my return, the door wouldn't open.

While checking in was a nightmare, the apartment looked splendid (see pictures). The living room featured comfortable couches, and I also had a dining table & a fully equipped kitchen. Norfolk Towers is definitely great value compared to tiny & overpriced CBD hotel rooms. I'll be back! You only need to check in once ;)
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Date of stay: May 2015
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wambs1000 wrote a review Jan 2016
Greater London, United Kingdom
1.0 of 5 bubbles
Went back a few weeks later with the notion that they were on the mends!

Overcharged by a day, got an email from the Manager as she had picked up on it, I confirmed that I had stayed for a day less than what had been charged on my credit card. She said she'd foward to accounts to work on refunding.

Weeks, months passed without response to my emails. Eventually got an email saying I would not be getting a refund as I had filled up the dates wrongly on the form!

I asked if the manager if she could look into it as they knew I was flyingout the day I checked out and still got charged another day extra on top of that. 4 months on I am still to hear back from the Manager! !
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Date of stay: July 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wambs1000 wrote a review Jun 2015
Greater London, United Kingdom
4.0 of 5 bubbles
We went back after a couple of weeks. Very impressed to see that the Management had acted very quickly on the issues raised.

New security personnels who were very smartly dressed and very alert! They did thorough security checks at the gate and even addressed us by names! Well impressive!

Office staff have also improved a great deal!

Will definitely be going back! ☺
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Date of stay: June 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CaptainBiggles08 wrote a review Dec 2019
Edinburgh, United Kingdom
5.0 of 5 bubbles
We stayed here for four nights either side of our safari.
The apartment was clean, well stocked with all you need for essentials in a self catering place. Bed was really comfortable, spotlessly clean all over, hot water, great showers. Nice little verandah. Location was great for getting in and out of city.
Staff super useful and friendly
Perfect spot, thanks for everything and see you next time
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Faith Adhiambo, Guest Services / Front Office at Norfolk Towers Serviced Apartments
Responded 09 Sept 2021
Hello Captain, It is always our pleasure to host you. Welcome back again!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colin T wrote a review Jan 2018
Brisbane, Australia
4.0 of 5 bubbles
We stayed at Norfolk apartments when we first arrived in Nairobi. The appartments were clean & comfortable & the wifi worked well. The pool was great for the kids to unwind from the jet lag & there was plentiful safe grass areas for them to run around. Some of the facilities are a little run down but ok. The only real down side is no restaurant but it’s only a 10min safe walk to downtown with plenty of restaurants & shops. The staff were helpful with taxi, directions, etc
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Date of stay: January 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy P wrote a review Dec 2015
Cavtat, Croatia
4.0 of 5 bubbles
Close to the centre, nice and quiet. The apartment was nice and clean as well as large and airy. Perfect for a central base to visit Naivasha and Karen. Loved it. Mains power went off once but the generator (that was so far away I couldn't hear it) was fired up in seconds.
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Date of stay: December 2015
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Overlook the garden... Good sized balcony !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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uncletomstrips wrote a tip Feb 2023
3 contributions5 helpful votes
3.0 of 5 bubbles
"You better ask for a WiFi guarantee of you need it. Even my Nairobian friends described the WiFi as 'very bad "."
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ambele2016 wrote a tip Nov 2017
Dar es Salaam, Tanzania14 contributions3 helpful votes
4.0 of 5 bubbles
"All rooms on block M have a very nice view"
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Satya M wrote a tip Mar 2017
Brussels, Belgium38 contributions8 helpful votes
5.0 of 5 bubbles
"Over all it is very OK for the budget. calm location"
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valbrunjean wrote a tip Oct 2016
Elmont, New York1 contribution1 helpful vote
4.0 of 5 bubbles
"studios are well equipped for couple spending some days and willing to prepare minimum food"
Read full review
Susan L wrote a tip Aug 2016
1 contribution
5.0 of 5 bubbles
"I had a balcony and garden suite -- and it was nice. You can also get pool view rooms."
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 973 - R 1,297 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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NORFOLK TOWERS SERVICED APARTMENTS - Apartment Reviews & Price Comparison (Nairobi, Kenya)

Frequently Asked Questions about Norfolk Towers Serviced Apartments
Which popular attractions are close to Norfolk Towers Serviced Apartments?
Nearby attractions include Nairobi National Museum (0.4 km), Snake Park (0.3 km), and Kenya National Theatre (0.2 km).
What are some of the property amenities at Norfolk Towers Serviced Apartments?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Norfolk Towers Serviced Apartments?
Top room amenities include a kitchenette, a refrigerator, and a seating area.
Is parking available at Norfolk Towers Serviced Apartments?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Norfolk Towers Serviced Apartments?
Conveniently located restaurants include Tatu Restaurant By Fairmont, Mawimbi Seafood Restaurant, and Lord Delamere Terrace.
Are there opportunities to exercise at Norfolk Towers Serviced Apartments?
Yes, guests have access to a pool during their stay.
Does Norfolk Towers Serviced Apartments have airport transportation?
Yes, Norfolk Towers Serviced Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Norfolk Towers Serviced Apartments located near the city centre?
Yes, it is 0.6 km away from the centre of Nairobi.
Are there any historical sites close to Norfolk Towers Serviced Apartments?
Many travellers enjoy visiting Dedan Kimathi Statue (0.9 km), Brite Afrika Safaris (0.7 km), and The Galton-fenzi Memorial (1.0 km).
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