Hotel Rio

Hotel Rio

Corner of Birongo Square and Muthaiti Ave, Nairobi Kenya
Traveller (24)
Exquisite rooms
Room & Suite (4)
Restaurant
Dining (2)

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About

4.5
#66 of 245 hotels in Nairobi
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Hotel Rio boasts 65 well appointed rooms, designated and functional to meet the discerning needs of today’s value minded business traveler and Tourist. Furnished in a contemporary African Style, all the Hotel Rooms feature vibrant interiors that embrace the spirit of Kenyan hospitality. We have prioritized your comfort and convenience, all at reasonable price.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Golf course
Evening entertainment
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Telephone
Bottled water
Iron
Flatscreen TV
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
City View
Romantic
Languages Spoken
English, Swahili

Location

Corner of Birongo Square and Muthaiti Ave, Nairobi Kenya
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Jomo Kenyatta Intl Airport
11.9 km
See all flights
Wilson Airport
67Reviews0Q+A15Room tips
Traveller rating
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  • 1
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Detailed Reviews
Manjoy M wrote a review Feb 2020
5.0 of 5 bubbles
Hotel Rio (Nairobi Kenya) is one of the best hotels you can find in Nairobi. A destination you would want to spend you day or night or even a couple of hours.
The warmly staff (waiters and waitresses) ready and up to the task.
The environment is captivating, the collection music, good to the ears, the arrangement is fantastic.

Mhm the food....wow... very delicious chicken in particular Mhm .... come see for yourself let me not spoil the taste before you taste.
I enjoyed. Thank you rio for making my Valentines.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RioHotelNairobi, General Manager at Hotel Rio
Responded 11 Mar 2020
Wow, thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff and I are so happy we made your valentine so wonderful. I am happy that you enjoyed our chicken i agree it was worthy to die for. Share the good word and follow us on facebook page for more events.
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Tyrone C wrote a review Sept 2021
5.0 of 5 bubbles
The best hotel to be within Nairobi. The customer service offered from the reception and other areas in the hotel is just warm and welcoming, unlike most hotels I have been to in the CBD. The rooms are so neat and clean. Sumptuous African dishes are served without delay. Within the hotel premises, it's very conducive and cool music that brings in the right mood. Ample parking space. It's the best hotel to be while in Nairobi. This is just but to mention a few. Really looking forward to coming to this great hotel.
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Date of stay: September 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: quieter rooms and sparkling clean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aphidelsi Orono, Marketing at Hotel Rio
Responded 24 Feb 2022
Hi Tyrone, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We also look forward to seeing you again.
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Juliana K wrote a review Feb 2020
5.0 of 5 bubbles
I checked in for one day. The receptionist services were fast and the one incharge was friendly. The room was very clean and organised. The place is comfortable,the location of the hotel is also convienient in terms of ease of access. The staff generally are organized, proffesional and welcoming.
The breakfast was great.

A suggestion.
For the Wi-Fi would you consider having the password pinned somewhere in the rooms? sometimes one checks in very late they need to do some urgent work online.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RioHotelNairobi, General Manager at Hotel Rio
Responded 14 Feb 2020
Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that the staff were efficient and room was clean. We appreciate the suggestion and be rest assured we have addressed this with the team to ensure we improve on this.
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Jkk wrote a review Sept 2021
3.0 of 5 bubbles
Arrival & welcome

I had no booking, just walked in at midnight straight from the airport.
Martin was courteous and polite. Very charming indeed
He insisted I get served with a welcome drink. He was hesitant to allow me to view a room before I pay for the stay but eventually agreed.
Organised for porter service to assist with my luggage
and also provided a wifi password.

Room experience

The ambience was lovely and there set up style was nice with great colour contrast and match. Very appealing first impression.
I asked for extra duvet which was provided
Great ammenities tea/coffee kettle, complimentary drinking water
Great bathroom branded amenities
Socketd by the bedside were working very well
Lighting was quite dim - for readers a brighter overhead light is required
I had no hot water- it was like warm so did not enjoy my shower
Main door lock was not lockable and my security was of great concern
My bed sheet had a hole in it
Floor had debris and visible Mark's and cracks
Bathroom tiles need grouting and the room has a large visible crack on bathroom wall
Lots of mosquitoes all night though net provided was filthy no spray or mosichip offered in the room
Bed comfort was wanting, sheets were itchy and I was tossing and turning all night
Noisy roads and activity from 4 am in the morning

Dining experience

Beautiful piped music as you have your meal
Assisted service not provided. Guests were allowed to serve themselves without masks

Mini buffet spread fruits and cereals, sausages, baked beans, potatoes, pancakes, scrambled eggs in chafing dishes
Separate station for tea/ coffee /bread/ cake
Staff in masks and very polite and pleasant
3 juices available - no tags

Recommendations

Covid protocols need to be observed
Temperature checks to be done and enhanced sanitization needed right from reception

Staff training and supervision to be enhanced
Adopt guest rooming to settle all guests well

Give commission as incentives for drivers who recommend guests and pay your full rack rates

Invest in key card pockets

General room hygiene needs improvement

Overall great place and could recommend. Just work on the recommendations highlighted.

Look into enhancing safety and security measures. Foe example have a door latch inside the room
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aphidelsi Orono, Marketing at Hotel Rio
Responded 27 Sept 2021
Thank you for sharing a review and rating on your recent experience at Hotel Rio. I would like to take this opportunity to apologize that your experience at Hotel Rio Nairobi did not meet or exceed your expectations. I will personally review your feedback with my colleagues at the front office, restaurant & housekeeping. About our door locks, they are built in such a way that the occupant can open the door freely from inside the room but an outsider cannot open from the outside. Additionally, we have door latches, hence security is guaranteed. As far as am concerned, Covid-19 protocols have been implemented in all areas of the facility, including sanitization, social distancing and temperature checks. Our staff have also been vaccinated against covid-19. Nevertheless, I would like to apologize for any inconvenience caused as a result of this particular instances. My team and I sincerely hope that this will not deter you from staying with us once again in the coming days, and we look forward to future visits.
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drnlm wrote a review Aug 2023
Sydney, Australia
3.0 of 5 bubbles
I got a reasonably good deal through an online booking site, which took the sting out of the tail for me, but if you paid the full price advertised by Hotel Rio, it would not be good value for money.

Despite trying hard by putting toiletries in the bathroom, and including niceties like slippers and in-room tea and coffee, they haven't quite nailed it.

The rooms are small, the shower only just okay, and the bathroom cleanliness was average. Everything looks a bit tired and worn out. But the worst thing for me was the noise! Hotel Rio is located in a very noisy neighbourhood. The room I was initially given was so bad, I asked to be moved. I don't think I've ever stayed anywhere where the street noise, especially bars/nightclubs was so loud! The second room was better, but I could still hear loud music coming from outside, so I had trouble sleeping until it eventually stopped.

Despite the noise, the bed was comfortable and the staff were helpful.
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aphidelsi Orono, Marketing at Hotel Rio
Responded 20 Nov 2023
Thank you for sharing your insights from your recent stay at Hotel Rio. We appreciate your feedback and are grateful for your observations. We take your comments seriously and will certainly use them to enhance the quality of our accommodations. We're pleased to hear that you found our staff helpful and the bed comfortable. We understand your concerns about the room size, bathroom cleanliness, and noise from the neighborhood. Rest assured, we are actively working on improvements to ensure a better experience for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more enjoyable stay.
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Racheal N wrote a review Apr 2022
5.0 of 5 bubbles
Had a such awesome stay at Hotel Rio. The staff are super friendly and helpful. The meals are tailored to ones needs and their menu is all inclusive to carter for people from all walks of life.
The hotel is conducive for all forms of activities such as conferences and business meetings. It is also the best choice for those looking to be in a quiet and relaxing environment.
It super super clean too!!
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Traffic is very high between 7 and 8am and between 5 and 6am, so to beat traffic you'll need to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josephine O wrote a review Sept 2023
5.0 of 5 bubbles
Great location away from CBD, the receptionist ( Rhoda) was very friendly and handled me in a professional manner upon check-in.

The room she allocated was very clean, stylish and with all amenities including a safe box for my valuables.

Food was good, great value for my money and service. ..Peterson ( the Waiter) was very attentive and efficient. Service here is Top notch. I must say I was very happy. I hope to come back for long stay over Christmas.
Read more
Date of stay: September 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Both JKIA and Wilson airports can be easily accessed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aphidelsi Orono, Marketing at Hotel Rio
Responded 20 Nov 2023
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with us. It's great to know that you enjoyed our location, found our receptionist, Rhoda, friendly and professional, and appreciated the cleanliness and style of the room along with its amenities, including the safe box. We're delighted that you found the food to be good and considered it great value for your money. Peterson, our waiter, will be thrilled to hear about your compliments regarding his attentiveness and efficiency. We look forward to hosting you for a long stay over Christmas, and we'll ensure your experience continues to be top-notch. Safe travels, and see you soon!
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Peterngugipeter wrote a review Jul 2022
5.0 of 5 bubbles
HOTEL RIO is a superb hotel. The staff are very professional, courtoues and friendly. The ambience of the hotel is excellent. Rio provides a serene environment for meetings and even that very special time when one wants to be alone so as to have time to reflect or even finish important assignments. The food is superbly cooked and presented...The Executive Chef , StanleyThuci and his staff do a wonderful job....You can get mouth watering cuisines from all over Africa, Middle East, India and Europe.
The rooms are modern and spacious.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dr Samuel wrote a review Mar 2022
Naivasha, Kenya
5.0 of 5 bubbles
The rooms were very comfortable and very good staff.
Hotel Rio is close to Wilson airport which is where I was flying from, also Yaya Center for those who prefer small shopping malls. The food is great too especially if you want a bit of local cuisine.
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Date of stay: February 2022
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary L wrote a review Feb 2020
5.0 of 5 bubbles
Loved the experience, the convenience especially in accessing facilities such as malls, banks and the great staff.
I was really impressed by the great customer care offered by the hotel. Hotel Rio is the most convenient hotel for a business person operating in Nairobi and needing a place off town.

The breakfast was amazing.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RioHotelNairobi, General Manager at Hotel Rio
Responded 14 Feb 2020
Dear Guest, Thank you for letting us know you enjoyed our services. We love when we get positive response from our clients and will let the team know they are doing a good job to keep it up. Good to note you loved our breakfast. Looking forward to hosting you again.
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Mothusi B wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Just come here and have a good experience."
Read full review
John L wrote a tip Feb 2024
4 contributions
5.0 of 5 bubbles
"Nothing really, because staff go out of their way to help you so there’s no rail bad points I can point out"
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Josephine O wrote a tip Sept 2023
1 contribution
5.0 of 5 bubbles
"Both JKIA and Wilson airports can be easily accessed."
Read full review
Stanley N wrote a tip Jul 2022
1 contribution
5.0 of 5 bubbles
"the room i was was nice with a balcony"
Read full review
Racheal N wrote a tip Apr 2022
4 contributions
5.0 of 5 bubbles
"Traffic is very high between 7 and 8am and between 5 and 6am, so to beat traffic you'll need to start off earlier than these times to avoid being late "
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 1,144 - R 1,561 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
65
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL RIO - UPDATED 2024 Reviews & Price Comparison (Nairobi, Kenya) - Tripadvisor

Frequently Asked Questions about Hotel Rio
Which popular attractions are close to Hotel Rio?
Nearby attractions include TGRV Cicuit, Karting (0.8 km), Inscribed Gifts Kenya (0.3 km), and GoDown Arts Centre (1.0 km).
What are some of the property amenities at Hotel Rio?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Rio?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Hotel Rio?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Rio?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Rio?
Conveniently located restaurants include The Larder, Humidor Bar & Lounge, and Chophouse Nairobi.
Are there opportunities to exercise at Hotel Rio?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Rio have airport transportation?
Yes, Hotel Rio offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Rio offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Rio?
The staff speaks multiple languages, including English and Swahili.
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