Palacina The Residence & The Suites

Palacina The Residence & The Suites

Kitale Lane, Off Dennis Pritt Road State House Area, Nairobi 00100 Kenya
Traveller (337)
The Suites
Room & Suite (128)
Palacina Residence & Suites
Videos (1)
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Breakfast included
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R 4 309
Breakfast included
R 4 309
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

5.0
#8 of 244 hotels in Nairobi
4.6 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Board games / puzzles
Children's television networks
Highchairs available
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Soundproof rooms
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Quaint
Languages Spoken
English, Swahili

Location

Kitale Lane, Off Dennis Pritt Road State House Area, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Jomo Kenyatta Intl Airport
15.9 km
See all flights
Wilson Airport
652Reviews7Q+A94Room tips
Traveller rating
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Detailed Reviews
bethblue wrote a review Jul 2023
NY metro area22 contributions13 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
What a great place to stay in Nairobi! My husband did the research to find us a place for two days, one night in Nairobi. We were passing through on our way home from safari, but I wish we could have stayed longer. Palacina is nicely situated in a mainly residential area, about 30-40 min from the airport.

We had a gorgeous suite, with a large bathroom, changing room, sitting room, and a very comfortable bed. There were balconies off the bedroom and living room, and it was utterly quiet and peaceful. The front porch of the hotel has seating areas for relaxing and dining, and we took our lunch on arrival and our breakfast the next day on the porch overlooking the garden. The food was delicious as well.

The neighborhood is very safe, we walked about 3 km from Palacina to the Nairobi Arboretum, which was a lovely walk nearby the State House. All this, and the value was remarkable, very low cost for what is essentially a luxury boutique hotel. In fact, we stopped by a large 5-star colonial-style hotel elsewhere in the city, but preferred Palacina’s intimacy and charm.

As if that’s not enough, the staff were all extremely nice and helpful. It was such a great stay that we are looking at making another trip and spending more time in Nairobi, and perhaps staying in one of the company’s hotel properties in Zanzibar as well. Thank you to all at Palacina for welcoming us.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Make sure you don’t turn off the master light switch in the room-it turns off the power to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 17 Aug 2023
Thank you for your kind words, Beth! We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be a great value. We are also glad that you felt safe in our neighborhood and that you had a pleasant walk to the Nairobi Arboretum. We look forward to welcoming you back in the future!
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Petitewave wrote a review Nov 2020
Perth, Australia990 contributions137 helpful votes
+1
5.0 of 5 bubbles
Palacina Residence & Suites is a real gem hidden in the bustling city of Nairobi. It’s like home away from home, perfect for unwind after safaris. Our apartment is very spacious with a huge bedroom with walk-in wardrobe and a smaller guest bedroom, a good size kitchen, a dining area, a lounge, a separate working/study area, two bathrooms and a balcony. Everything is spotless, all furniture are comfortable. There is a heated pool and a restaurant on site. Although we didn’t use the pool, it’s very beautiful just looking at it. The restaurant is not big, but it’s adequate & food was well prepared and delicious. The garden at the Residence is well maintained, and, from time to time, guests could spot some visitors of other kinds, we saw 3 turtles and different kind of birds. It’s very pleasant.
Hotel employees are very nice, from the check-in desk to the restaurant, all staff are friendly and helpful, making guests feeling welcome and comfortable. Thank you everyone!
The only thing might be inconvenient for some is the location, it’s a bit out of the way from the centre of the city, but hotel staff are happy to organize a vehicle for its guests.
We stayed there for 5 nights, we had a wonderful time. Highly recommend Palacina Residence & Suites to anyone.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 18 Nov 2020
We send greetings from sunny Nairobi and we are very pleased to read your kind review. We were happy to be "your home in Nairobi" and I thank you very much for choosing us. Please come back soon and until then we send our very best wishes, Tony
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annminky wrote a review Feb 2020
United States3,806 contributions232 helpful votes
+1
5.0 of 5 bubbles
I arrived early afternoon from a very long flight. PRS is secured at the gate. Security will check to make sure you are a guest before allowing you to enter the metal gate. The high metal gate is another way to secure the Residence. Security man/woman opens the metal gate to let you park in their parking lot. Arriving at PRS was just the heaven I need to feel relaxed. The décor inside the reception area was just what I needed. A nice welcome drink from the staffs with smiles on their face made me say "I am going to have a nice time here". Just loved the sofa, throw pillows and the entire décor at PRS. It was such a breeze to check-in. Complimentary plate of fresh fruits, tea and water upon my arrival. My room had a huge bed with nice, clean mosquito net which was put down in the early evening. The daily breakfast was too much for me to take (as I need to watch what I eat, but who cares! I'm on a holiday). The chef makes good omelet. Oh my! They have complimentary tea/coffee with pastries in the early afternoon. The dining area is a nice place where you can have lunch or dinner. There is no shortage of staff who can assist you or answer any of your questions. Everyday, new daily newspapers for people who love to read the news. A small bar on the side adds comfort for weary travelers or for friends who just want to hang out and have fun. Sofas and tables lined up the outside of the reception area with beautifully draped curtains. This setting makes me feel warm and once again, I say, relaxed. I had the pleasure to have the pastry chef make me my birthday cake (which I took to a Child Center in Nairobi). It was delicious as the cake was gone as soon it was cut. The only thing that wasn't ok (but wasn't too bad), whenever I am sleeping, I hear this sound (as if there is a generator going on and off). The staff lady told me that it could be the water (whatever it might be). I like this place because of the luscious trees and plants, the clean walkway leading to my suite, the staffs who are all friendly, courteous and helpful, my nice suite and a place where you feel at home. Will I be back? Definitely! As a solo female traveler, I never felt alone at PRS.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-TZC, General Manager at Palacina The Residence & The Suites
Responded 12 Feb 2020
We absolutely love this review! It would be our pleasure to welcome you back and we are looking forward to your next visit. Until then, asante sana! (thank you!) and we wish you a very pleasant year ahead. Tony
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Amar A wrote a review Sept 2022
Manchester, United Kingdom2 contributions
5.0 of 5 bubbles
We stayed at Palacina at the start of our Kenya trip and again at the end of our trip and we couldn't be any happier with our decision! The staff were incredibly welcoming and friendly, displaying great African hospitality to us throughout our stay. Palacina is located not too far from State House and the security at the location was amazing, we were close to everything in central Nairobi whilst also being away from the hustle and bustle. Furthermore, the suite we stayed in was impeccable; spacious, clean and had the comfiest bed we've ever slept in. Housekeeping would freshen the room up for us to an exceptional standard for when we returned from a day out and we made good use of both the large indoor pool and the outdoor pool they have on site. I'm really glad I went for the inclusive breakfast because it was simply amazing. A wide variety of food was available, fresh coffee and a chef on hand to cook whatever we wanted. The porters, security guards, housekeeping staff, receptionists, chefs and everyone else we encountered were so lovely that we can't wait to revisit Nairobi and stay at the Palacina again!
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Date of stay: September 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 23 Sept 2022
What a review! Thank you so much for choosing us and we were delighted to be your "home in Nairobi" We send warm smiles from Nairobi and I hope that we will have the pleasure of welcoming you back to Palacina.
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SSM wrote a review Oct 2021
2 contributions
5.0 of 5 bubbles
We enjoyed 4 nights at the Palacina while going to and from a Safari tour. The hotel staff were very accommodating for us and our 4 children ages 3-8years old. I misread the booking and did not reserve enough beds for our family- the hotel graciously upgraded our room to a bigger room/suite at no extra charge. We enjoyed the indoor pool, the restaurant, and the beautiful grounds where our kids played in the grass and fed the resident turtles flower petals. We were also able to wash our post-safari clothes in the laundry rooms provided for free on site. I would highly recommend this hotel. So very nice and amazing rooms.
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Date of stay: October 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: the extended stay suites and rooms were great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 21 Oct 2021
Thank you so much for trusting us with your family's stay and we are delighted that you managed some post-safari R&R. We hope that you took home some wonderful safari memories and we wish you a great year ahead. Tony
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jbgitaooh wrote a review Apr 2021
Zanzibar Island, Tanzania13 contributions
5.0 of 5 bubbles
I recently stayed in Nairobi and I chose to stay at Palacina. I usually stay in the bigger city hotels when I come to Nairobi for business but my preferred hotels are not closed, I booked after a friend suggested I decided to try this boutique hotel. The location is about 15 minutes drive to the city center, but what is nice is that you are in the suburbs of Nairobi with a really nice garden. The hotel is very stylish and trendy with an african touch the decor...The service delivery is unbelievable. Everyone knew me by name I would totally recomend this hotel for anyone staying in Nairobi...business or pleasure. What a find!
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Date of stay: April 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 17 Apr 2021
With the current local lockdown in the city; this is such an uplifting and motivating review! I cant wait to share it with our team later today and you have just made our weekend. Thank you very much for choosing us and we are all already looking forward to your next visit. We send sunny regards from Palacina. Tony
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ross o wrote a review Jan 2022
1 contribution
5.0 of 5 bubbles
Loved our stay here! We love that the property is was filled with lush greenery so the air felt clean. The apartment was quite spacious and tastefully decorated. Breakfast was a delight. The indoor heated pool, gym and laundry room were a plus.
The rooms tend to be cold but the staff quickly provided heating once we alerted them.
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Date of stay: January 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 17 Jan 2022
Thank you for choosing us and for this very kind review; we hope to welcome you back to Palacina soon.
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Madeleine B wrote a review Jan 2020
6 contributions
5.0 of 5 bubbles
On the return from our amazing Zanzibar vacation we decided to stay a couple of nights in Nairobi. We chose Palacina Hotel and that was defintely the right choice , we really enjoyed our stay. The welcoming feeling stayed with us the entire stay and the suite was so spacious and nicely decorated, this hotel is just what you need when staying in a large city. The setting of the restaurant and bar is so nicely made surrounded by a garden and the food is excellent. We will definitly return to this hotel and highly recomend a stay here! Thank you team Palacina!
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM-TZC, Manager at Palacina The Residence & The Suites
Responded 08 Jan 2020
What a way to start 2020! We were delighted to welcome you to Nairobi and I am very pleased that yours is our first review of the new year. Thank you very much for choosing us and we wish you a very happy New Year ahead. Tony
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Pete S wrote a review Oct 2021
1 contribution1 helpful vote
4.0 of 5 bubbles
Thoroughly enjoyed my stay at this gem of a hotel.. I loved the fact that all the staff seemed to like what they do.. Peter (driver), Jeremy and Martin .. these stood out for me as I interacted with them mostly.. very warm, kind and friendly bunch of people ..

The gym hygiene can certainly be better though.. exercise machines had sweat all over them .. I suggest you put cleaning sprays and tissue for residents to have a choice of at least wiping down there sweat or wipe the machine before using it if need be..
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 01 Nov 2021
Thank you for taking the time to review your recent stay with us and we are delighted that you enjoyed our hospitality. We are sorry to read your comments regarding the fitness room; we have measures in place for this and unfortunately we dropped the ball this instance. Measures have been put in place to ensure our usual standards are maintained throughout. Thanks again and we look forward to welcoming you back.
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matthewkarp wrote a review Apr 2022
Tulsa, Oklahoma37 contributions38 helpful votes
5.0 of 5 bubbles
We stayed at the Palacina from March 11th through March 14th, 2022 and had a great time. The Palacina was a great choice for rest and revitalization after a long international flight. We arrived in the early morning hours around 2AM and were still warmly greeted by the staff. In fact expecting we even might be hungry they had prepared sandwiches and juice for us just in case which was very kind of them.
The grounds of the hotel were very well kept with all kinds of various plants and even a couple tortoises. The grounds are hilly with many stairs but we do not have any mobility issues so it was ok for us.
One highlight was the heated indoor pool which was just magnificent. At one point had the pool to ourselves with a soft breeze blowing in. It was the very definition of picturesque and relaxing. The restaurant was also quite good and a great place to have a meal and relax. For early mornings we had breakfast delivered to our room for a very small fee which was well worth it. The breakfast was great and powered us for the days we needed to be on the move early.
All of the staff from the front desk to the restaurant to the people we encountered while walking around were all wonderful and pleasure to interact with.
We would definitely recommend the Palacina as a place to stay to have as much peace and relaxation as you would like right in the heart of Nairobi.
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Date of stay: March 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM TZC, General Manager at Palacina The Residence & The Suites
Responded 04 Apr 2022
It is wonderful to read this review and we are so grateful that you visited us and took the time to review your stay. I look forward to sharing your kind comments with our full team later today and we send sunny wishes from Nairobi
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Miki T asked a question Mar 2022
4 contributions
Hi, does Palacina Suite have a refrigerator ?
Answer from GM-TZC
Zanzibar Island, Tanzania40 contributions10 helpful votes
Hello and thank you for this question. Yes indeed; all of our suites do have a fridge plus a microwave oven and a wet bar area... we also have suites with full kitchens as well so kindly let us know your requirements on email and we will be delighted to welcome you to Palacina.
Answer from GM-TZC
Zanzibar Island, Tanzania40 contributions10 helpful votes
Hello Queen and thank you for this question. Im afraid all of our facilities (except our Bistro & Bar) are for Palacina residents only so we do not allow usage to non-residents.
Answer from GM-TZC
Zanzibar Island, Tanzania40 contributions10 helpful votes
Thank you for this question. Our outdoor pool is open from 7am to 5pm whereas our indoor heated pool is available for use from 7am to 9pm. Kindly note that our pools are available to in house guests / residents only and there is no additional charge for this service.
Answer from GM-TZC
Zanzibar Island, Tanzania40 contributions10 helpful votes
It would be our pleasure to welcome you to Palacina next year. We do have secure luggage storage for our guests and there is no additional cost for this service. Regarding airport transfers, we currently offer this service at USD 50 per vehicle each way (private non-shared vehicles) however private taxis and ubers are also available. I hope this is helpful.
tintable2014 asked a question Jul 2018
washington crossing pa1 contribution
Hi- Do you have an exercise room in your hotel?
Answer from GM-TZC
Zanzibar Island, Tanzania40 contributions10 helpful votes
Thank you for this question. Yes indeed; we do have a fitness room available and there is no additional charge to residents. We also have an indoor heated pool as well as an outdoor (non-heated) pool available. I hope this response is helpful.
Janelle F wrote a tip Apr 2024
3 contributions1 helpful vote
5.0 of 5 bubbles
"This is the greatest place to stay!!! Especially for longer trips. Uber is how to commute."
Read full review
janellefre wrote a tip Apr 2024
3 contributions
5.0 of 5 bubbles
"This hotel is like home. It is the most excellent care, excellent chef, excellent staff you could ever ask for. Gorgeous grounds and rooms!!"
Read full review
Road522112 wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"Reasonably priced, quiet neighborhood, quick drive to important locations like the airport, shopping etc."
Read full review
Heleanna G wrote a tip Mar 2024
Addis Abeba3 contributions6 helpful votes
5.0 of 5 bubbles
"Expect to Walk stairs albeit short ones, and if you wish to visit Animals please ONLY go to the Nairobi National Park."
Read full review
Allan J wrote a tip Feb 2024
Silkeborg, Denmark188 contributions110 helpful votes
5.0 of 5 bubbles
"Easy to access with private area."
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 3,739 - R 4,310 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palacina residence hotel nairobi, palacina residence and suites
LOCATION
KenyaNairobi
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PALACINA THE RESIDENCE & THE SUITES - Hotel Reviews & Price Comparison (Nairobi, Kenya)

Frequently Asked Questions about Palacina The Residence & The Suites
Which popular attractions are close to Palacina The Residence & The Suites?
Nearby attractions include Nairobi Arboretum (1.1 km), Yaya Centre (1.2 km), and Posh Palace (0.7 km).
What are some of the property amenities at Palacina The Residence & The Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Palacina The Residence & The Suites?
Top room amenities include a kitchenette, a minibar, and a flat screen TV.
What food & drink options are available at Palacina The Residence & The Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacina The Residence & The Suites?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Palacina The Residence & The Suites?
Conveniently located restaurants include CJ's - Village Market, CJs Kilimani, and Cedars.
Are there opportunities to exercise at Palacina The Residence & The Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palacina The Residence & The Suites have airport transportation?
Yes, Palacina The Residence & The Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palacina The Residence & The Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Palacina The Residence & The Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palacina The Residence & The Suites?
The staff speaks multiple languages, including English and Swahili.
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