Four Points by Sheraton Nairobi Hurlingham

Four Points by Sheraton Nairobi Hurlingham

Restaurant
Traveller (251)
Dining (64)
Four Points By Sheraton Nairobi Hurlingham
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About

4.5
#31 of 244 hotels in Nairobi
4.5 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English, Swahili
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

Argwings Kodhek Road, Nairobi 00606 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Jomo Kenyatta Intl Airport
15.3 km
See all flights
Wilson Airport
1 Attraction
within 0.5 kilometers
410Reviews13Q+A63Room tips
Traveller rating
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Detailed Reviews
KeduKudzi wrote a review Feb 2020
Harare, Zimbabwe303 contributions105 helpful votes
4.0 of 5 bubbles
Stayed here for business over three days. Arrived on an early morning flight and was received by a very amenable driver in a very clean and comfortable vehicle that had wipes, water and even the day's newspaper. Was further delighted by the wifi in the vehicle. Check in was painless and the room was in superb form. All key amenities were available. Plenty of room, everything functional. Breakfast was decent and great variety. Checked out the pool incredible rooftop site and it is warmed. Gym also great condition. Staff are warm and helpful. I would unreservedly recommend this hotel for business or family travellers.
Read more
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit S, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 10 Feb 2020
Thank you so much for your wonderful feedback My team and I are happy to know that you had a comfortable stay with us We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julijana wrote a review Jan 2020
Skarnes, Norway49 contributions2 helpful votes
4.0 of 5 bubbles
We enjoyed three nights at the Four Points through our trip to Kenya.

The best thing about the hotel is the staff. The service is magnificent. You are always greeted with a smile and all of them do their best to make you feel special.

The breakfast buffet was superior, but the dinner-alternatives has potential and that part of the menu could be more exciting.

Four Points has a very nice swimming pool at the roof, but unfortunately they have very few sunbeds and most of them are occupied all day.

The fitnessroom was good and offers what you need.

The rooms were modern, clean and enjoyable. We were on our honeymoon here and the staff even fixed our beds in a romantic way, and gave us a special chocolate treat. Fantastic!

Mostly because of the staff, and the excellent breakfastbuffet, we will surely be checking in again at our next Kenya-visit 🇰🇪
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit S, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 15 Jan 2020
Thank you so much for your positive feedback On the behalf of the entire team we would like to extend hearty congratulations on your wedding. We are glad you had a comfortable stay with us. We hope to welcome you back in the near future/
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Jessica s wrote a review Jan 2020
8 contributions1 helpful vote
5.0 of 5 bubbles
I stayed at this hotel 2 times. Once after visiting masai mara and again after visiting mombasa and zanzibar. They held my luggage with no issue or any charges for al mk oat 2 weeks while I traveled around kenya and tanzania. The staff is very friendly and made me feel at home. The rooftop pool and restaurant is awesome. Very relaxing. It's not much of a view with a lot of construction in the area but it's still nice to get some fresh air and to relax. The food is amazing. It's very tasty and well flavored. The rooftop serves Mediterranean food. Must try!

The rooms are very spacious and the beds are very comfortable. The showers do get hot and have great pressure. You are also able to get bottled water whenever you need, which is a plus as a lot of hotels restrict to two bottles a day.

I was very satisfied with my stays and recommend to anyone considering.

Thank you for the hospitality!
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit S, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 15 Jan 2020
Thank you so much for your wonderful feedback My team and I are extremely delighted to learn that you had a great stay with us We hope to welcome you back in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Silv3rSurfer wrote a review Jan 2021
Portland, Oregon28 contributions21 helpful votes
3.0 of 5 bubbles
For this price, you are better off staying at other branded hotels like Double tree or IHG properties.
Pros; Location seems to be okay because you can walk to a super market, dry cleaners and a small shoppiing plaza called Yaya center.

This used to be Best Western motel - recently been upgraded to a four points.
Breakfast was included with my rate but it seemed like they were recycling items. The cake i ordered during dinner was super stale.
The room was sized okay, had a safe: but the towels were so.. used, like the cheapest ones you can find anywhere.. not worth for a stay over KES 12,000 per night.
Read more
Date of stay: January 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: Add better towels, and more food options
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 21 Jan 2021
Dear Silv3rSurfer Thank you for choosing to stay at the Four Points by Sheraton Nairobi Hurlingham and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such lapses from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Amit Sharma
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Mrs. Odhiambo wrote a review Mar 2020
9 contributions
4.0 of 5 bubbles
I would like to recommend Chef Hanish of Four Points Sheraton Hurlingham, Nairobi. We are on quarantine following the government directive. Since the Tuesday 24th March 2020, Mr. Hanish welcomed us to this hotel amid Covid-19 fear & fatigue.
He ensured we felt at home with the most delicious meals served on time. Thanks Mr. Hanish
Recommendation too to the room steward Michael Andugu from Housekeeping. You have a golden heart despite the Corona virus scare you kept yourself safe with human touch to us quarantinees. You ensured we are safe in our rooms, clean & disinfected. You didn't get tired when we kept sending you for stuff. Thank you, you deserve promotion.
Guest room 605.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit S, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 01 Apr 2020
Thank you so much for your positive feedback. My team and I are glad to know that you had a great stay with us. We will definitely pass your wonderful to Mr.Anish and Mr. Michael. We hope to welcome you back in the near future.
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Destination503716 wrote a review Aug 2023
Johannesburg, South Africa24 contributions5 helpful votes
5.0 of 5 bubbles
The staff at Four Points are Hurlingham are fantastic. They are excellent at customer service - which is what makes my stays memorable. The dedication and care that I receive every time I stay will keep me coming back. Every day as I leave for and return from work, I am greeted by the reception staff, housekeeping staff, security staff and welcomed with a smile by Pablo’s restaurant staff (Faith is exceptionally pleasant). The quality of food is top notch thanks to Chef Howard and his team (including but not limited to Chef Dominic, Beryl, Clarice and Chef Danstand). For my most recent trip, I made a request to have my dietary needs accommodated and everything I asked for was done with such professionalism and kindness that I feel truly cared for.
One tip for those who have not been to Nairobi before, be prepared to be requested to comply to the security checks on entry into the hotel. It may seem burdensome however, it is necessary due to the historical context of Kenya.
I highly recommend this hotel to anyone who asks me for places to stay on business in Nairobi.
Read more
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 14 Aug 2023
Dear Destination503716, Thank you for taking the time out of your day to give us this candid and kind review. Reviews like yours make our day because it makes all the hard work worthwhile. We are thrilled to read that you experienced an excellent customer experience during your stay at Four Points by Sheraton Nairobi Hurlingham. We always strive to go above and beyond to deliver on our mandate to ensure that our guests stay are memorable, am glad that this commitment was reflected in the level of services offered to you. As a way of celebrating our staff, we have shared your feedback with Howard, Dominic, Beryl, Clarice, Danstand, reception, security and housekeeping staff. We are glad to read that our staff are professional, caring and kind. From all of us at Four Points by Sheraton Nairobi Hurlingham family, we look forward to welcoming you back again.
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Arnold N wrote a review Sept 2021
1 contribution
5.0 of 5 bubbles
I spent more than 2 weeks at the Four Points in Hurlingham during a business trip to Nairobi. Stayed at a suite on the higher floors which was well laid out, clean and had great views of the surrounding neighborhoods and city skyline. The room does not have a microwave included, so reheating any leftover/takeout food is not possible,

The hotel restaurants/bars are excellent with potential 24 hr service should you seek it. There is one restaurant on the ground floor and another + a bar on the top floors. Food and drink portions were good with a decent variety of options. Amenities like the top floor heated pool and large gym were an absolute bonus.

On top of the aforementioned facilities, was the excellent service received from the staff. They went above beyond to ensure my stay was comfortable. This include the front desk personnel, shuttle drivers, excellent room cleaning crew and above all the many waiters/bar tenders. Props to Stephen, Kelvin, Lwis, Praxides, Mary, Milka and the many others who made my stay pleasant
Read more
Date of stay: August 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 02 Nov 2021
Dear Andegwa On behalf of the entire hotel team, I want to thank you for sharing about meal experience It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Chef & our F&B team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Amit Sharma General Manager Four Points By Sheraton , Nairobi , Hurlingham gm@fourpointsnairobihurlingham.co.ke 254 740 031041
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John S wrote a review Nov 2020
Madrid, Spain138 contributions101 helpful votes
3.0 of 5 bubbles
Decent hotel in Nairobi which was excellent value for money but because I booked through TripActions I didn't get my points. Had I known this in advance I would not have booked it, however this is not the fault of the hotel. Rooms are quite small and a little dingy. Instead of blackout curtains they have little strips of velcro which don't really work - not ideal after an overnight flight. A light over the mirror in the bathroom would be a good addition. Some basic TV additions such as Netflix would help after a long day of meetings. The food was pretty good overall. The service and attentiveness of the staff was good, however not everyone was following the mask wearing rules. The decision to do some maintenance and hammering at 3.30am one night was a bit annoying! Will I return? Probably not.
Read more
Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 16 Nov 2020
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent a similar incident from occurring in the future. Thank you and once again we apologize for inconvenience caused.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lilian Mogoah wrote a review Dec 2020
Nairobi, Kenya14 contributions
+1
4.0 of 5 bubbles
This was a lovely location for our company meetings. It’s picturesque with calm colors that immediately turn off all the external noise.

The staff are very friendly and attentive to the needs of their guests.

The facilities are also very clean.

I loved the overall menu but had an issue with the salt, amount of oil used in the food, and the amount of sugar added to natural cocktails. Catering should look into that.

Generally, I would recommend this for stays, hanging out, or having business meetings.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 28 Dec 2020
Thank you for your positive feedback We are delighted to learn that you had a great time here. We will consider your feedback and discuss with the team. We hope to welcome you back soon
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vanessa m wrote a review Jan 2024
Montreal, Canada5 contributions8 helpful votes
5.0 of 5 bubbles
I had a very pleasant experience from the check in to the check out. I arrived a bit late and the check in was quick and smooth, i was even upgraded to a bigger and quiet room thanks to Everyne. The customer service is second to none. The staff at the restaurant both on the rooftop and the Pablo's, cleaning service, reception are well trained, professional, kind and caring all a person needs for a great stay. I highly recommend.
Read more
Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Kumar, General Manager at Four Points by Sheraton Nairobi Hurlingham
Responded 09 Jan 2024
Dear Vanessa, Thank you for taking the time to let us know about your experience while staying with us. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Thank you.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from NBOFP
Lavington, Kenya
We open the pool at 6 00 am and close it at 7 30 pm
insidetheknow asked a question Mar 2020
San Francisco, California74 contributions9 helpful votes
What is the best option to get from your hotel to Wilson Airport for a flight that leaves at 8am?
Answer from vivek G
Pune, India32 contributions2 helpful votes
Get Uber X safe and affordable. Also hotel had pick up drop facility on paid basis but Little expensive. Main International Airport is JIK. Wilson airport is for smaller domestic flights
Answer from ride_and_dive_1965
Philippines487 contributions190 helpful votes
Pool was free to use. No idea about pool construction
Answer from Teakandoak
Shropshire46 contributions39 helpful votes
They offer a transfer To and from the airport..
Travel_bourbon_zen asked a question Sept 2018
Washington DC, District of Columbia334 contributions93 helpful votes
What is the email address for the property to arrange airport pickup?
Answer from NBOFP
Lavington, Kenya
unfortunately i'm unable to send the e-mail address to you. TripAdvisor doesn't allow it. Alternatively you can send us a message on our facebook page four points by Sheraton Nairobi hurlingham or you could call us on +254722 292 700 Our website is still under maintenance hence you are unable to see our e-mail. Apologies for the inconvenience.
Robert M wrote a tip 14 May
1 contribution
5.0 of 5 bubbles
"Make Reservations well in advance"
Read full review
b p wrote a tip Apr 2024
10 contributions1 helpful vote
5.0 of 5 bubbles
"bring your bathing suit if you want to take a dip in the pool or gym clothes to use the great gym"
Read full review
Benntuu wrote a tip Apr 2024
3 contributions
5.0 of 5 bubbles
"Surprisingly, you'll never know what amazing the experience is at the Four points Sherston Hurlingham Nairobi till you visit the place. "
Read full review
Mohamed Salieu B wrote a tip Jan 2024
2 contributions
5.0 of 5 bubbles
"The cuisine is top notch!"
Read full review
Arturo wrote a tip Jan 2024
15 contributions2 helpful votes
5.0 of 5 bubbles
"Book the elephant orphanage in advance, go to the national museum and go to the giraffe sanctuary."
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 2,796 - R 3,541 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
City Premier Limited
LOCATION
KenyaNairobi
NUMBER OF ROOMS
96
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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FOUR POINTS BY SHERATON NAIROBI HURLINGHAM - Now R 3 326 (Was R̶ ̶3̶ ̶6̶4̶2̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Kenya) - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Nairobi Hurlingham
Which popular attractions are close to Four Points by Sheraton Nairobi Hurlingham?
Nearby attractions include Finix Casino (0.4 km).
What are some of the property amenities at Four Points by Sheraton Nairobi Hurlingham?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Four Points by Sheraton Nairobi Hurlingham?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Nairobi Hurlingham?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Four Points by Sheraton Nairobi Hurlingham?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Four Points by Sheraton Nairobi Hurlingham?
Conveniently located restaurants include Java House, Mezze on the Deck, and Fez Restaurant.
Are there opportunities to exercise at Four Points by Sheraton Nairobi Hurlingham?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Four Points by Sheraton Nairobi Hurlingham have airport transportation?
Yes, Four Points by Sheraton Nairobi Hurlingham offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Nairobi Hurlingham?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Nairobi Hurlingham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Nairobi Hurlingham?
The staff speaks multiple languages, including English and Swahili.
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