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Fairmont The Norfolk

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Traveller (501)
Room & Suite (115)
Dining (41)
Certificate of Excellence

About

Location
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Certificate of Excellence
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board.
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Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Historic Hotel
HOTEL CLASS
Hotel links
Visit hotel website
Hotel packages
1 247Reviews
553Photos
14Q+A
100Room tips
Traveller rating
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Popular mentions
My husband and I spent 2 weeks in Kenya & Tanzania, beginning and ending our trip at the Norfolk Fairmont. When we arrived we were greeted by a friendly and professional staff. In a city that has experienced its share of problems we felt very safe and well protected. My initial
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We stayed in the Kenyatta Suite on February 5 to 6. The suite was excellent and very large. The hotel has an nice historical ambiance, with lots of interesting old pictures on the wall. Unfortunately we arrived too late to enjoy the courtyard but we had direct access to it as
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 2 days ago
Dear Benjamin M, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed your overall experience staying with us; especially your Suite, the history, the old pictures, the ambience, the security, the buffet breakfast and the excellent service from the team. It is truly rewarding to get this confirmation that we are meeting our goals through comments such as yours. We have also taken note of your concern. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Had a 2 was stay and staff was very friendly and professional. The hotel is very nice, well kept and lovely garden. One can wonder why there is no pool bar/ restaurant operating at the pool. But the hotel comes with recommendation
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 4 days ago
Dear Peter B, Thank you for staying with us and for taking time to review your stay. We are so pleased to read that you appreciated our profession & friendly team and our well-kept & lovely garden. We have noted your comment on the pool bar/restaurant and assure you that we shall take this into consideration. In the meantime, we have a service team that is available to take orders for meals and drinks and deliver them to our guests as they enjoy the pool. We look forward to welcoming you back. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Fairmont is one of those place that you must visit when in Nairobi Kenya. It's pristine and the ambience is almost comparable to non in the Nairobi CBD. We were here with our company for a conference and we were not dissatisfied. Great service and even greater meals. Thanks
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear Frank_Ganda58, Thank you very much for choosing to hold your company conference at Fairmont The Norfolk. We appreciate your positive comments and we are especially glad to hear that you enjoyed the pristine ambience, great service and delicious meals. It was a pleasure to host you and we look forward to your return in the future. Thank you too for recommending us to other travelers Sincerely Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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This hotel is in old classic. Old British vibe about the place. We enjoyed looking around the hotels historic photos and memorabilia. Rooms felt a bit old but the facility is very clean and service is good. I would be cautious walking around this area. We were warned by a
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear travelresearcher22 Thank you for taking the time to review your recent stay at Fairmont The Norfolk. The team and I are delighted to read that you appreciated the old, classy charm of the Hotel and found it clean & the restaurants and service good. We have however taken note of your feedback and assure you that the necessary measures to secure our immediate surroundings are in place. We do look forward to hosting you again in the near future Sincerely Axel Hauser General Manager, Fairmont The Norfolk& Fairmont Mara Safari Club
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Room
Photo provided by managementFairmont The Norfolk
The Karura Suite
Garden
Photo provided by managementFairmont The Norfolk
The Karura Suite
Photo provided by managementFairmont The Norfolk
Fairmont Room
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12345623
Yes they will offer a safe transfer. I wouldn’t walk anywhere in Nairobi.
1 vote
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did not use pool but you will have more than ample towels in the room
0 votes
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I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
1 vote
Rack rates usually published on their website. If you are a local ask about resident rates. John
0 votes
Sorry No Idea
1 vote
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123
"Something close to the front desk."
"I love the old section of the hotel, but in the past have stayed in the De la Mere garden wing, equally lovely with lush gardens and trees."
"Dont think twice before booking"
"rooms in the 600 level have beautiful views, are quiet, and a spacious"
"courtyard rooms are lovely - the hotel checked us our after one night by error! TOOK MY ROBE which really upset me....."
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12345620
PRICE RANGE
US$193 - US$288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont the norfolk hotel nairobifairmont hotel norfolknorfolk hotel nairobifairmont hotel nairobinorfolk nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
170
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