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Fairmont The Norfolk

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Traveller (766)
Room & Suite (145)
Dining (99)
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R 5 097
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#37 of 241 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
A beloved landmark dating back to 1904, Fairmont The Norfolk has played a pivotal role in Kenya’s historical legacy notably as the town and later the modern city of Nairobi grew around the property. A hidden gem with alluring old-world charm and elegant contemporary design, Fairmont The Norfolk offers guests a sophisticated retreat in the city with easy access to key business districts of Gigiri, Westlands and Upperhill in addition to leisure hubs and the bourgeoning Nairobi art scene. The hotel boasts 17 luxurious suites and 108 rooms set around tranquil tropical gardens, a heated outdoor swimming pool and a health club with a fitness centre and intimate spa facilities. The rooms combine classic elegance and modern design with discreet technology. Many rooms offer breathtaking elevated views of the landscaped courtyard, while the signature suites are an excellent choice for guests seeking to experience luxury intertwined with the rich history of the city.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Babysitting
Children's television networks
Valet parking
Free wifi in the business centre
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bidet
Safe
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Green
Languages Spoken
English, Swahili
1543Reviews20Q+A100Room tips
Traveller rating
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trakin69 wrote a review 21 Feb
Las Vegas, Nevada98 contributions98 helpful votes
I had the pleasure of staying here for 5 nights and I would say that I had mixed feelings about the hotel. Don't get me wrong . . . the hotel is beautiful. All of the rooms overlook the beautiful gardens. I can appreciate the historic value of the hotel as it was built in the early 20th century, but I believe that the rooms SERIOUSLY need an upgrade. The carpet and couch in my room were filthy with many stains. I literally didn't want to take my shoes off to walk on the carpet. The bedroom didn't have any USB ports. The bathroom didn't have appropriate plugs, so I had to dry my hair in the corridor near the door to my room. The bathroom had dirty grout. I'm not a picky person but, for what you're paying for the room, I believe that the room should be better. Regardless, the public areas of the hotel were beautiful (which I would expect as most people spend their time in these areas). The breakfast buffet was great with many choices along with a woman cooking eggs to order. The lobby bar was an oasis in the middle of the city. All of the bartenders were great. Don't get me wrong, the Fairmont is a wonderful hotel. However, I believe that it needs a complete refurbishment to its rooms in order to bring itself into the 21st century.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Compass67956689741 wrote a review 19 Feb
2 contributions
Our stay at The Norfolk was absolutely amazing! We have been lucky to travel quite a lot and this place will forever be one of our best stays as a family. Never in all our years of traveling have we met this amazing service from the staff. From the doormen, to the reception to the sweet sweet people in the restaurant. We can't remember all the names but 2 stands out; Mary and Samorita. We can highly recommend this place to everyone who wants a comfortable stay with great hospitality.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 6 days ago
Dear Compass67956689741, Thank you for your amazing review! It brings us great joy to read about your exceptional experience during your stay with us. We are thrilled to hear that our team provided you with amazing service and that your stay with us ranks among your best as a family. We truly appreciate your kind words about our doormen, reception, and restaurant teams. Mary and Samoita will be delighted to hear they made a positive impression on you. Your recommendation means a lot to us, and we are grateful for your endorsement of our comfortable accommodations and great hospitality. We look forward to welcoming you back for another fantastic stay in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daily Dereva wrote a review 16 Feb
Nairobi, Kenya18 contributions2 helpful votes
Beautiful environment.i suggested the hotel to my clients who were coming to kenya for the first time and they love it very much. The also have a professional and very friendly staff. I had lunch there twice and the food was amazing. It didn't take long to prepare too
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 1 week ago
Dear DailyDereva, Thank you for your wonderful review! We are thrilled to hear that you found our hotel beautiful and enjoyed the lovely environment. It's delightful to know that you recommended our hotel to your clients and that they also loved it. We appreciate your kind words about our professional and friendly team. We are also glad to hear that you had a great dining experience with us and that the food was amazing. We hope to welcome you back soon. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guy F wrote a review 15 Feb
12 contributions1 helpful vote
Fantastic hotel with an amazing quiet courtyard. All the staff were very friendly and helpful. The breakfast buffet was amazing. Comfortable very clean room. Would not hesitate to come back here. We had the pool to ourselves one afternoon. Great hotel
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 1 week ago
Dear smileguy3136, Thank you for sharing your wonderful review of your recent stay with us. We are delighted to hear that you had a great stay and enjoyed our fantastic hotel with its quiet courtyard & nice pool. It is also wonderful to know that found your room comfortable & very clean, that you enjoyed the amazing buffet, and that our team provided friendly and helpful service. We look forward to hosting you again soon. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tallia F wrote a review 07 Feb
1 contribution
2 months later, there is still a hold on my card and my signature was forged by the reception team. I have been back and forth via email for 2 months and there is still a hold on my card which was placed when I checked in. I made full payment before leaving and the hold has still not been released. 1 month ago they said they will ask their bank to release the hold, and now I have basically been told its my problem and to sort it out myself with own bank. We also have a suitcase full of donations we had brought with us to take to the local orphanage, we emailed in advance and was told 'no problem we can take you' and then upon check out, we had been charged $50 (to go to an orphanage 10 minutes down the road) and my signature had been forged on the receipt for the cost to be charged to the room. I have stayed in many Fairmont hotels, and have never experienced such unprofessional behaviour, whilst writing this, the hold has still not been released from card.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 1 week ago
Dear talliaf2024, It is with great disappointment that we read your review. Please accept our sincere regret and apology about the lapses mentioned and that we failed to meet your expectations. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Please be assured that we take this matter very seriously and are investigating it thoroughly to ensure that it is resolved promptly. We will also review our communication protocols to ensure that such situations are handled more effectively in the future. Your feedback is essential to us, and we appreciate you bringing this to our attention. Once again, we apologize for the inconvenience you have experienced, and we assure you that we are taking immediate steps to rectify the situation. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AmberK wrote a review 01 Feb
St. John's, Canada475 contributions296 helpful votes
This is a small oasis within the bustling metropolis of Nairobi. It is a little like stepping back in time. The restaurants were decent (breakfast was the best of the lot) and they have a moderately decent afternoon tea. Room was spacious. Beds were very comfortable. The pool was nice but not heated and there was no service there. We swam anyway - the locals thought we were crazy. Overall, service was excellent and I would highly recommend.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 1 week ago
Dear AmberK, Thank you for taking the time to share your positive feedback about your recent stay at Fairmont The Norfolk. We are delighted to hear that you had a great experience and that our service met your expectations. We appreciate your kind words about the peaceful oasis we provide within the bustling city of Nairobi. It's wonderful to know that you enjoyed the spacious rooms and comfortable beds. We apologize for the inconvenience caused by the unheated pool and lack of service there, but we're glad to hear that you still enjoyed swimming. We assure you that we have taken the necessary measures to amend these lapses. Thank you for recommending us, and we hope to have the pleasure of welcoming you back in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mickyd_1 wrote a review Jan 2024
Victoria, Canada37 contributions48 helpful votes
What a beautiful place! Unfortunately, we were only there one night - arriving late, and departing early. So we did not get to experience this hotel to the fullest. But what we did experience was top notch. The service from the moment we walked in - with a refreshing drink and towels to wash; we sit in a lovely lounge to check in rather than (what I am used to) standing at a desk; the porter to carry our bags to our room, and ther server in the restaurant, and all the other staff we encountered in the breakfast room, and checking out the next morning - all were very nice and friendly. The hotel is just beautiful - the gorgeous lobby, the beautiful courtyard, and the lovely room. I have nothing but good things to say. And the breakfast - included with the room - was enormous and delicious. Absolutely everything you could want. We loved this stay, and wished it had been longer.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 4 weeks ago
Dear mickyd_1, Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that despite your short stay, you found our hotel to be beautiful and enjoyed the top-notch service provided by our team. It is delightful to know that you appreciated the refreshing welcome drink and towels, as well as the personalized check-in experience in our lovely lounge. We are glad that our porter assisted you with your bags and that the restaurant server and other team members were friendly and attentive throughout your stay. We are pleased that you found our hotel to be beautiful, from the gorgeous lobby to the charming courtyard and the lovely room. It brings us joy to hear that you had nothing but good things to say about your experience. Furthermore, we are thrilled that you enjoyed the breakfast, which offered a wide variety of delicious options. We strive to provide our guests with an exceptional dining experience, and we are glad that we were able to meet your expectations. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back for a longer stay in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TC Neşe wrote a review Jan 2024
Istanbul, Türkiye1012 contributions173 helpful votes
+1
The hotel and service are of very high quality. The employees are friendly and very sympathetic.The food in the restaurant is very delicious. We would like to thank every staff, especially Somaita at Lord Delamare Restaurant. All hotel staff and especially restaurant staff worked friendly to provide a high level of service. Thank you very much to all
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Date of stay: January 2024Trip type: Travelled with friends
Room Tip: The hotel is very safe, the staff is extremely careful for your safety.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 18 Jan 2024
Dear aydinnese, Thank you for taking the time to share your wonderful experience at Fairmont The Norfolk. We are delighted to hear that you enjoyed the high quality of our hotel and service and the delicious food in our restaurant. We will pass on your kind words to our team, especially to Somaita at Lord Delamare Restaurant. It is always our pleasure to provide high service to our valued guests. We look forward to welcoming you back in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Feride Berrin B wrote a review Jan 2024
1 contribution1 helpful vote
The hotel and service are of very high quality. The employees are friendly and very sympathetic.The food in the restaurant is very delicious. We would like to thank every staff, especially Somaita. Thank you Somita for special ceremony for us.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 15 Jan 2024
Dear FerideBerrinB, Thank you for taking the time to share your wonderful review of your recent stay with us. We are thrilled to hear that you found the hotel and service from our friendly & helpful team to be of very high quality. We are also delighted that you enjoyed the delicious food in our restaurant, and we will be sure to pass along your appreciation to Somaita. Your kind words will surely motivate our team to continue delivering exceptional service. Thank you once again for your feedback, and we hope to welcome you back in the near future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ulrik r wrote a review Jan 2024
Denpasar, Indonesia6 contributions2 helpful votes
Great colonial experience in Nairobi, with a nice touch. Breakfast was very nice. Steakhouse need to use imported meat instead of local to deliver for the money it cost. Staff super kind and attentive all over. Pool area is cramped and have no priority, this need update.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Fairmont Kenya, Sales at Fairmont The Norfolk
Responded 15 Jan 2024
Dear Ulrik R, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you enjoyed the experience and that our team was kind and attentive throughout your stay. We also appreciate your positive comments about the breakfast. We apologize for the disappointment with your meal and the pool area. Your feedback regarding this will be taken into consideration as we continually strive to enhance our services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 4,827 - R 6,507 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont the norfolk hotel nairobi, fairmont hotel norfolk, norfolk hotel nairobi, fairmont hotel nairobi, norfolk nairobi
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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FAIRMONT THE NORFOLK - Hotel Reviews & Price Comparison (Nairobi, Kenya) - Tripadvisor

Frequently Asked Questions about Fairmont The Norfolk
Which popular attractions are close to Fairmont The Norfolk?
Nearby attractions include The Maasai Market (0.4 km), Snake Park (0.5 km), and Kenya National Theatre (0.09 km).
What are some of the property amenities at Fairmont The Norfolk?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont The Norfolk?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont The Norfolk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont The Norfolk?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Fairmont The Norfolk?
Conveniently located restaurants include Tatu Restaurant By Fairmont, Mawimbi Seafood Restaurant, and Lord Delamere Terrace.
Are there opportunities to exercise at Fairmont The Norfolk?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont The Norfolk have airport transportation?
Yes, Fairmont The Norfolk offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Fairmont The Norfolk located near the city centre?
Yes, it is 0.6 km away from the centre of Nairobi.
Are any cleaning services offered at Fairmont The Norfolk?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont The Norfolk offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.