Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Nairobi Serena Hotel, a 5 star hotel in Nairobi, is a celebration of sophistication and a rich fusion of design influences from Ethiopia, the Maghreb, West Africa and East Africa. The warmth of a friendly smile, a superlative eye for detail and gracious service at our Nairobi hotel envelop you from the moment you arrive. While the Nairobi skyline glitters just beyond your windows and the Central Business District is just a stroll away, you’ll feel worlds removed from urban distractions in this peaceful setting. We provide distinctive opportunities for you to find your own inspiration as you explore the city in search of new experiences.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Classic
Languages Spoken
English, Swahili
Location
Nairobi Serena Hotel Processional Way, Nairobi 00100 Kenya
Nairobi Serena Hotel
1,156 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nairobi Serena Hotel emerges as a tranquil oasis with its museum-quality ambiance and serene atmosphere, frequently lauded by guests. The hotel's immaculate cleanliness, from spotless rooms to well-kept grounds, has been a highlight for many visitors.
While some guests have found the value for money compelling for a special occasion, others caution that the pricing, particularly of the food, can feel steep, with service occasionally dipping during busy periods with high-profile guests. Rooms earn praise for their comfort and amenities, though a minor safety issue in the bathroom has been flagged.
Atmosphere
Serene
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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This is one of the oldest hotels but its has retained its allure and beauty and service. Please don't change the management. It is within the city centre making it accessible to get to the place you need in town thats why I stay here. The beds are very comfy and the room amenities are up to standard. The food not so great and overpriced not worth the money( as per my policy whenever I stay in a 5* hotel I don't eat at the restaurants coz the food is terrible) sometimes I try coz I go there to chat with the staff or sometimes when entertaining my guests and they opt for the food but I always prefer to eat outside at stand alone restaurants.
My 2 issues, whenever there's a prominent person on the premises which happens frequently, you get shoved out of the way like a nobody yet you are also a paying a guest (it happened to me twice and I did't see it happening to the white folks) at some point I stayed my ground but still had to move out of the way but had a laugh with it later with the staff. I know its out of the management's control but the racial profiling is not cool, Us being there in the premises means we are entitled to be there coz we paid to be there. We come all the way from abroad to support our own. Second complaint, my second time at the restaurant I received zero service as there was a celebrity who everyone was running to yet I spent more money than that celebrity who was only drinking water. I had to clear our table and go for our drinks by myself coz the servers were to busy to serve us (and so I tipped myself); my regular servers were missing that day! Room issue is only the bathroom with the bathtubs, please place 2 bathrugs as the water slips out and wets the floor hence a safety harzard someone might slip.
Now, the service was top notch; from security to the housekeeping attendants as they all recognized me though didn't get everyone's name but the following made my stay memorable and I will come back because of the service; D. Kush and Anne M. at the reception were my favorite, Caleb driver who picked us from the airport though he was grumpy coz he had to wait long for us, Simon bellman, Mary at breakfast who served my egg order ( that reminds me if you are ordering eggs stick to the simple ones like omelet and scrambled) , Belinda, Diana at the dessert counter, Virginia cafe Maghreb, Joyce(breakfast), John concierge, Robert concierge, Nick, Victor, Jackson hsk(ensured I had all my requirements in the room), Mikwa John, Fred reception, Momanyi reception (also top 3), Boaz bellman, Thomas doorman, theres another doorman i've forgotten his name, Fridah (another favorite very polite and patient), Ambrose, Charity, Eunice M. Gabriel T. John K. (Aksum Bar), David M. (Aksum bar), Hannington, Stephen. If I've forgotten your name and we interacted, see you next time.
PS; if you are black, be nice and tip nicely otherwise don't blame the service.
I'll be back soon!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 03 Feb 2024
Dear Dorah, Thank you for taking the time to share feedback on your most recent stay with us. Please accept my apologies for the way our staff handled your requests. All our guests are entitled to efficient and quality service at all times. The issues will be dealt with immediately to avoid recurrence. I look forward to welcoming you back to our hotel during your next visit to Nairobi. Best regards, Anthony Chege General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serena Hotel offers everything you need! a nice garden, a heated pool, a big enough gym, a spa, several restaurants and bars and - for us most important - an excellent guest relation desk: due to Covid19, we had to take a PCR test the day before our flights. the hotel offers this service, taken at your room for USD 100, the results are printed and given to you the next morning! we asked for alternatives to a closed on Monday Sushi place, they provided us with a name, did the reservation! one of our flights had been rescheduled 6 hours later and the offered us a very late check out at 2200 for half of the room price.
we booked, well in advance, a treatment at the Spa (deep than deeper hot stone). the treatment was done very professional and in a very high quality! we really enjoyed.
overall a very pleasant stay at this first class hotel, we would always go back there!
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Date of stay: January 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 28 Mar 2022
We really appreciate you taking the time to share your experience with us on your recent visit to our hotel. I am glad to know that you had an amazing time with us. Meeting the guest's expectations in all our outlets is the number one priority in Serena Hotel. Looking forward to being of service to you in the near future. Yours sincerely Anthony Chege Hotel General Manager
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Everything in this hotel was spectacular from the rooms to the food to the service. Everyone is incredibly friendly and helpful. The rooms are so comfortable with beautiful bathroom products. The bed was so comfortable and the room was incredibly clean. The food was delicious. So far I have had a club sandwich, Thai prawns, a chicken stew, prawn and avocado and the best mutton biryani I have ever had. I will not hesitate to recommend this hotel to anyone coming to Nairobi or stay again should I return. While it is expensive in comparison to other hotels I found it worth the money as a treat for myself (particularly after 10 days of game drives and camping)
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teresia Omondi, Other at Nairobi Serena Hotel
Responded 12 Jul 2024
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests, and we get inspired to continue to improve when we receive feedback such as yours. Thank you for the compliments about our staff, we feel much honored, and shall relay the same sentiments to them. We appreciate your support of our property and look forward to welcoming you again soon. Yours Sincerely, Teresia Omondi Executive Assistant
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N1 place, highly recommended. it is really a place to remember without any doubts. Located in the heart of Nairobi, Hotel Serena offers a fitness centre and a spa. You can relax on the sun loungers by the outdoor pool, which is surrounded by palm trees.
Elegant and spacious rooms and apartments are furnished in warm colours and with wooden furniture. They include a TV, air conditioning, a private bathroom and free Wi-Fi.
The hotel has a restaurant that offers fine seasonal menus and also has an extensive wine cellar. A variety of snacks and drinks can be enjoyed at the poolside bar, while cocktails are served at Askum Bar.
At the 24-hour reception, they can arrange concierge services, limousine transportation and babysitting, or arrange for you to visit the hair salon located within the hotel. Free private parking is also available.
Transfers can be arranged to Jomo Kenyatta Airport, 13 km away. Railways Golf Course is 3 km away and Nairobi National Park is 9 km away.
Couples especially like the location — they rated it 8.8 for travelling as a couple
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Date of stay: January 2023
Value
Location
Service
Room Tip:Â have some money ;)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 13 Feb 2023
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We appreciate your support of our property and we look forward to welcoming you again in the near future. Yours sincerely Anthony Chege Hotel General Manager
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The purpose of my visit was Sunday brunch with family, but what we got exceeded our expectations. Warm, very welcoming & friendly staff right from the parking lot attendants, guest relations and servers. A generous variety of food choices, inviting seating area by the poolside, and a great spot to document our memorable visit via photography-was a bonus. We were especially impressed by Anne Kimani-a warm and professional host-always smiling and accommodating all our requests. Our main server-Brian-was also friendly and professional. Looking forward to my next visit soon!
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Date of stay: December 2024
Value
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teresia Omondi, Other at Nairobi Serena Hotel
Responded 21 Dec 2024
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests, and we get inspired to continue to improve when we receive feedback such as yours. We are so glad we made your stay memorable. Thank you for the compliments about our staff, we feel much honored, and shall relay the same sentiments. We appreciate your support of our property and look forward to welcoming you again soon. Yours Sincerely, Teresia Omondi Executive Assistant
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This hotel is a 5 star hotel the equal of any Waldorf Astoria in the US. Great rooms, fantastic service, and if it wasn't raining , I'd give it 6 stars. The restaurant is top notch. I had both dinner and breakfast there.The service was impeccable, presentation reminded me of a cooking show.
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Date of stay: November 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Teresia Omondi, Other at Nairobi Serena Hotel
Responded 21 Dec 2024
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests, and we get inspired to continue to improve when we receive feedback such as yours. We are so glad we made your stay memorable. Thank you for the compliments about our staff, we feel much honored, and shall relay the same sentiments. We appreciate your support of our property and look forward to welcoming you again soon. Yours Sincerely, Teresia Omondi Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is situated in the center of Nairobi, close to key government institutions and Kenyatta International Conference Center. With the new highway built, it is comfortable 30 minutes ride to and from the Jomo Kenyatta International Airport, as well as Wilson Airport for domestic flights. Rooms are comfortable and well appointed and service is very attentive and high standard. Restaurants and room service are good quality. Concierge is very helpful to attend to any needs, such as transport, sightseeing etc. Highly recommended for business and leisure.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Hotel has Resident-only lounge which is quiet and comfortable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 20 Dec 2023
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We appreciate your support of our property and we look forward to welcoming you again in the near future. Yours sincerely, Anthony Chege General Manager
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Stayed here for 2 nights on arrival in Nairobi. First night was very late. Hotel is about half hour from international airport. Very comfortable rooms with all amenities Good sized room, nicely decorated, with excellent bathroom and all facilities. everything we needed in the room. We were exhausted after the fight from Miami via London to Nairobi, so we don't remember much about the first night. Hotel and room is decked out in African colors, burnt oranges, brown, creams and golds. Room has a safe and mini bar, good storage area and nice view from the picture window. Pool, bar, gym, restaurant and breakfast restaurant are all available. Breakfast is buffet and good quality with a lot of choices. Room service is also available. Front desk was very helpful and friendly. Security is high level. guards on gated entry and metal detectors are used. Luggage is also put through metal detectors when you enter the hotel. All the hotels have this. All in all this is a good quality hotel for a Nairobi trip, before or after safari
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 30 Nov 2023
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We appreciate your support of our property and we look forward to welcoming you again in the near future. Yours sincerely, Anthony Chege General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely excellent stay here. We stayed for three nights and found that the service and attention to detail was second to none. Great food in the upstairs restaurant, also in the ground floor restaurant. Excellent breakfasts. (They even had HP brown sauce!). What more is there to say? Highly recommended! We now plan to do a longer stay here perhaps later this year.
And, full marks to Gladys who showed us round and explained the history of all the African works of art on display in the hotel. I particularly liked the human figure created partially from a typewriter!! You need to see it to appreciate it!
The hotel provided us with a nice Mercedes and driver to take us to the Kenya Giraffe Reserve one day for a very reasonable price.
Our room was amazing and we were even given a good quality complimentary bottle of wine on arrival. If only other hotels were as good as this.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 07 Jun 2022
We really appreciate you taking the time to share your experience with us on your recent visit to our hotel. I am glad to know that you had an amazing time with us. Meeting the guest's expectations in all our outlets is the number one priority in Serena Hotel. I will share your positive feedback with Gladys. We appreciate your support of our property, and we look forward to welcoming you again in the near future. Yours sincerely Anthony Chege Hotel General Manager
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We stayed at thee Serena again before our safari, we always stay at the Serena when we arrive in Nairobi as after a long flight it is so nice to have such lovely rooms with beautiful comfy beds and a massage in their fabulous spa. We came back to the Serena for a few days after our safari to relax before returning home and was initially very disappointed with our room as it faced the busy road, a visit to reception and this was sorted straight away and we were moved to a room at the rear of the hotel with no noise and we quickly settled back in. We had several visits to the fabulous spa, probably the best spa we have ever been to and we have visited many all over the world but this one bring us back to the Serena every time we visit Nairobi. We had some lovely meals and spent some time by their lovely pool which is as warm a bath! We enjoyed our stay here very much and no doubt when we come back to Nairobi which I am sure we will we will return to this beautiful hotel.
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Date of stay: October 2023
Value
Location
Trip type: Travelled as a couple
Room Tip:Â Ask for a room at the rear of the hotel as rooms at the front can experiene road noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 30 Oct 2023
Dear Guest, Thank you for taking your valuable time to share your feedback on your most recent stay with us. We are glad to learn that we meet your expectations in most of the areas. As a team, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We appreciate your support of our property and we look forward to welcoming you again in the near future. Yours sincerely, Anthony Chege General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Sandy,
Thank you for your query. We do have a laundry service that caters for all our in house guests. In case of any more queries, please do not hesitate to contact us.
Thank you,
Nairobi Serena Hotel
Dear Isla,
Thank you for choosing to stay with us while in Nairobi. We provide Covid19 testing at the guests convenience. Kindly contact our receptionist to organize for one when you are ready.
There are more places to choose from in the Nairobi area.
PRICE RANGE
RÂ 4,027 - RÂ 5,719 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nairobi serena hotel
LOCATION
KenyaNairobi
NUMBER OF ROOMS
199
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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