Pullman Nairobi Upper Hill

Pullman Nairobi Upper Hill

The Cosmo Hub.
Such a relaxed atmosphere
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Room & Suite (17)
Dining (2)

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About

5.0
#2 of 22 hostels in Nairobi
4.8 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Service
4.7 of 5 bubbles
Value
The Pullman Upper Nairobi is located in the financial district and surrounded by banks, international corporate companies, Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel has 162 rooms with a lounge bar, an all-day dining restaurant, a fine dining restaurant, a gym and a heated outdoor pool—conference facilities for meetings, events, conferences for small to large groups. 15 minutes away from JKIA and close to Nairobi CBD, in the heart of the fastest growing financial district of Nairobi, a perfect base to discover Kenya and its vast attractions "Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Gerard MOUTOU, Hotel Manager
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Mid-range
Quaint

Location

Kenya Road, Upper Hill, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Jomo Kenyatta Intl Airport
Wilson Airport
9Reviews0Q+A1Room tip
Traveller rating
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  • 1
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Detailed Reviews
Isabelle T wrote a review Mar 2024
5.0 of 5 bubbles
I spent 3 nights at this excellent hotel with all amenities where we held a seminar. The rooms are large with very confortable beds
A special mention for the very helpful staff wishing to satisfy their customers. The best and courteous service !
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Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Moutou, General Manager at Pullman Nairobi Upper Hill
Responded 20 May 2024
Dear IsabelletN6954NT, Greetings from Pullman Nairobi. Thank you for choosing Pullman Nairobi Upper Hill for your recent stay and for sharing your feedback. We greatly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. It is wonderful to know that you found our spacious rooms and comfortable beds to your liking. Additionally, we are delighted that our dedicated staff provided you with the best and most courteous service throughout your stay. We look forward to welcoming you again soon and making your experience at Pullman Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager, Pullman & Mercure Hotels Nairobi Upper Hill
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charline O wrote a review Mar 2024
5.0 of 5 bubbles
Hello, I highly recommend this hotel. I think it is well situated,
The rooms are really spacious and clean.
The beds are very comfortable.
The staff are very helpful and the decoration is really beautiful.
I would return on my next stay for sure.
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Moutou, General Manager at Pullman Nairobi Upper Hill
Responded 20 May 2024
Dear Charlineo161, Greetings from Pullman Nairobi. Thank you for choosing Pullman Nairobi Upper Hill for your recent stay and for sharing your feedback. We greatly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. We are delighted to note that you found our location convenient and our rooms spacious and tidy. It brings us joy to hear that you appreciated the comfort of our beds and the assistance provided by our staff. Your kind words about our hotel's decor are truly valued. We look forward to welcoming you again soon and making your experience at Pullman Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager, Pullman & Mercure Hotels Nairobi Upper Hill
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IngvildL wrote a review May 2024
Ski Municipality, Norway
5.0 of 5 bubbles
Nice rooms, decor, comfy beds. Good service and food. A bit slow food service in the lounge bar, but the curry was nice! They also have a counter for snacks. Spacious and quiet rooms in the Upper Hill area in Nairobi. Good breakfast buffet. Efficient airport transport.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Moutou, General Manager at Pullman Nairobi Upper Hill
Responded 20 May 2024
Dear IngvildL, Greetings from Pullman Nairobi. Thank you for choosing Pullman Nairobi Upper Hill for your recent stay and for sharing your feedback. We greatly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. We are delighted to hear that you enjoyed your stay and that our hotel provided a boutique feeling for you. It is wonderful to know that you found our rooms nice with appealing decor and comfortable beds. We appreciate your feedback regarding the food service in the lounge bar, and we are glad to hear that you enjoyed the curry. We will certainly look into improving the speed of service in that area. We are pleased that you appreciated our snack counter and found our rooms spacious and quiet in the Upper Hill area of Nairobi. It is great to hear that you enjoyed our good breakfast buffet and efficient airport transport service. We look forward to welcoming you again soon and making your experience at Pullman Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager, Pullman & Mercure Hotels Nairobi Upper Hill
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hanan K wrote a review 06 Jul
5.0 of 5 bubbles
10/10 service and ambience also the food is really good loved the seasonal salad. Kimani the mixologist is a really good and a very nice person.The customer service is exceptional .would definitely come back one more.The aesthetic is also out of this world
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric K wrote a review Jun 2024
United Kingdom
5.0 of 5 bubbles
This hotel met and exceeded our expectations. We were here for a week as a group and I cannot commend their services enough.
The staff commitment to customer services is amazing - could not fault them; starting from the service team to the conference team including security. I could not help but notice the consistency in customer service. Well done Pullman - to crown it all we were there during the official opening and were treated to dance and drinks.

Allow me to mention Lynn, Saida and Nicholas at reception - exceptional service; Emily, Ivy, Gloria, Victor, Laban, Maureen in Conference and Events, The security lads who mans the floors near the lifts (didn't catch her name), George the driver and the one and only Sammi at the bar - this team makes Pullman what it is.

They make the best coffee ever!

Also, the GM and Operations Manager took their time to check up on how our stay was going. Very thoughtful.

Can't find fault with the hotel. Will certainly be returning.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade N wrote a review Apr 2024
5.0 of 5 bubbles
The Pullman hotel is a Gem! Beds are comfortable. The food is delectable. The deco was eye catching. Every moment was pure bliss. Honestly, an unforgettable experience. Counting down the days until I can go back.
Read more
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Good mix for business and pleasure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Moutou, General Manager at Pullman Nairobi Upper Hill
Responded 20 May 2024
Dear JadenU225EK, Greetings from Pullman Nairobi. Thank you for choosing Pullman Nairobi Upper Hill for your recent stay and for sharing your feedback. We greatly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. We are thrilled to hear that you found our hotel to be a gem and that every moment of your stay was pure bliss. It is wonderful to know that you enjoyed the comfortable beds, delectable food, and eye-catching decor. We appreciate your recommendation and look forward to welcoming you again soon and making your experience at Pullman Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager, Pullman & Mercure Hotels Nairobi Upper Hill
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rija R wrote a review Mar 2024
4.0 of 5 bubbles
The service is impeccable. We were made very welcome and the staff took great care of us. The meals are tasty. Well-kept housekeeping. We would have liked a little more choice in terms of television channels, and why not Netflix.
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Google
Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margaret P wrote a review Mar 2024
5.0 of 5 bubbles
Very nice hotel. The decoration of the rooms is very pleasant, the bedding comfortable, the bathroom spacious and everything very clean. The staff listens. The breakfasts and meals were varied. Very good stay as part of a convention.
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Google
Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damien D wrote a review Mar 2024
Montelimar, France
5.0 of 5 bubbles
Very good hotel, refurbished very recently. The rooms are beautifully made, very comfortable and well decorated.
The staff is attentive and professional, so the service is of very good quality. I particularly recommend this hotel.
Read more
Google
Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jade N wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Good mix for business and pleasure "
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PRICE RANGE
R 2,980 - R 3,698 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
162
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PULLMAN NAIROBI UPPER HILL | UPDATED 2024 Hostel Reviews & Price Comparison (Kenya) - Tripadvisor

Frequently Asked Questions about Pullman Nairobi Upper Hill
What are some restaurants close to Pullman Nairobi Upper Hill?
Conveniently located restaurants include The Larder, Humidor Bar & Lounge, and Chophouse Nairobi.
Are there any historical sites close to Pullman Nairobi Upper Hill?
Many travellers enjoy visiting Dedan Kimathi Statue (2.1 km), The Galton-fenzi Memorial (1.7 km), and Brite Afrika Safaris (1.9 km).
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