We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sandton Palace Hotel

22 reviews
Save
Overview
  • Excellent9%
  • Very good27%
  • Average37%
  • Poor18%
  • Terrible9%
10 Aug 2017
“Only stayed one night”
13 Mar 2017
“Horrible hotel”
Free Wifi
Free Parking
Breakfast included
Restaurant
Room Service
Suites
Bar/Lounge
All hotel details
Rooms
04 Mar05 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 2 partner sites to see rooms from US$90.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Nairobi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "ed8e54d0a1e24e4eb07bee685bb78a94", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1800897,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[103142104],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":90,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"ed8e54d0a1e24e4eb07bee685bb78a94","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":90,"lowestMetaPrice":90,"additionalPartner":false,"highestMetaPriceDisplay":90,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":90,"lowestMetaPrice":90,"highestMetaPriceDisplay":90,"hotelName":"Sandton Palace Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImVkOGU1NGQwYTFlMjRlNGViMDdiZWU2ODViYjc4YTk0IiwiQUlLIjoiNjhiYTllN2NjM2RiNGMzNGE2OTdhZWY2ZmMwZTY3ZDEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$90", "hasDates": true, "hacComplete": false, "contentIdMappings": {"103142104":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (22)Write a Review
Filter reviews
21 results
Traveller rating
2
6
8
3
2
Traveller type
Time of year
LanguageEnglish
2
6
8
3
2
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 21 reviews
Reviewed 10 August 2017

This was a stop over hotel, not too bad inside but the area was a bit rough. Disco blaring till 3am then church service being blasted from 6am. Did the job though and we would stay there again but not for any length of time.

Thank Dave C
Reviewed 14 March 2017 via mobile

Reception staff-rude,unhelpful,customer service is very low.Hotel forces guests to pay for breakfast when they want room only.Room attendants-very rude.Bad wifi connection,very dirty towels.Extra water bottle is paid for where in this era? Seriously? Worst hotel cant recommend anyone there.More

Thank 393daisym
Response from Sandton Palace H, Public Relations Manager at Sandton Palace HotelResponded 16 March 2017

Dear Guest, Thank you for your feedback. We however wish to make the following clarifications: 1. We sincerely value all our customers and our receptionists are trained to ensure they treat our customers with respect. 2. We do not have a bed only rate at...More

Reviewed 27 September 2016 via mobile

If you want to stay a center hotel in Nairobi, you can choose this hotel definitely. We arranged transfer via Sandton palace hotel from Jomo Kenyatta airport. They replied all my questions very soon. Their correspondences are very good. Also hotel is at city center...More

Thank Tatilci C
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded 29 September 2016

Dear Guest, We are honored by your generous review of our hotel. We highly value our guests and it is our intention to always respond to their needs in a timely manner. Our location in the heart of Nairobi is convenient for those who are...More

Reviewed 10 June 2016

Again stayed at the Sandton Palace Hotel, Nairobi from 30th May 2016 and left on the morning of Sunday 4th June 2016. I was still met y the expected good hospitality. Most impressively were two employees: Nancy at the reception was ever smiling and was...More

Thank KennedyUG
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded 13 June 2016

Dear Kennedy, We are glad that you enjoyed our hospitality during your stay with us. It always our pleasure to host you at our hotel. At Sandton Palace Hotel Customer service is our priority and we are happy when our customers are happy! We have...More

Reviewed 9 February 2016

The Palace is a lovely place, the location is more than superb, the price is quite affordable, the breakfast buffet is above average for the budget. Overall, I would recommend it for almost anyone. And, oh, it is quite secret, perfect for those getaways.

1  Thank kimchoge
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded 15 February 2016

Dear Kim, Thank you for paying us a visit. We are glad that you enjoyed our services during your stay with us and we look forward to hosting you again. Kind Regards, Monica.

View more reviews
PreviousNext
12345
About
Amenities
Top amenities
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Breakfast included
Shuttle Bus Service
Room Service
Free Parking
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$32 - US$90 (Based on Average Rates for a Standard Room)
Room types
Suites, Kitchenette
Details
Price range
US$32 - US$90 (Based on Average Rates for a Standard Room)
Room types
Suites, Kitchenette
Questions & Answers
Get quick answers from Sandton Palace Hotel staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Room Tips
"Look for something in a better area"
Read review
"Rooms facing Hilton Hotel side are recommended"
Read review
"upper floors are probably better, I was on 3rd and I just loved it!"
Read review
"Rooms facing Hilton Hotel are recommended for good viewing of Nairobi skyline."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing