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Crowne Plaza Nairobi

Kenya Road Upper Hill Upper Hill, Nairobi 00100 Kenya
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Traveller (397)
Room & Suite (88)
Dining (72)

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R 3 398
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#29 of 241 hotels in Nairobi
Location
Cleanliness
Service
Value
Awarded Kenya’s Leading Business Hotel by World Travel Awards, best IHG franchise hotel Middle East, Asia and Africa 2018, Crowne Plaza Nairobi sits in the heart of Upperhill business district, situated minutes away from the Central Business District and 20 Kms from the Jomo Kenyatta International Airport. Our 206 plush guestrooms provide every comfort you need at the end of a busy day. Drift off to sleep with the help of our special Sleep Advantage® program, which includes relaxation aromatherapy kit and ultra-soft premium beddings. We offer complimentary high-speed internet for all guests so you can always stay connected with your life at work and home.Embark on a culinary journey with exceptional service at Crowne Plaza Nairobi and experience flavours of Africa at our restaurants and bars. Indulge in an afternoon tea and snacks at Alabaster Lounge. For authentic and exciting dining experience, visit Sikia, our fine dining restaurant. Babalu’s Bar is the perfect venue to end a busy day as you sip and enjoy the vibrant ambiance with a live band.When planning for board meetings, conferences, cocktail parties or even a product launch, our dedicated team can assist you execute seamless events in our state of the art pillar-less ballroom that can accommodate up to 500 guests and an extra 13 meeting rooms to cater to all your needs.Recharge with our fully equipped Uzima fitness and wellness centre with an outdoor heated pool or unwind with a massage, sauna and steam bath.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Business

Location

Kenya Road Upper Hill Upper Hill, Nairobi 00100 Kenya
Crowne Plaza Nairobi
1146Reviews13Q+A100Room tips
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Anne L wrote a review 09 Feb
1 contribution
I loved the service I got from this one lady called Edna, she had good suggestive selling skills and also good mastery of the wine list. Her attitude, service, communication skills and way of presentation was really nice. She made my evening great during the dinner
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ashley B wrote a review Jan 2024
1 contribution
We got a day room at the Crowne Plaza Nairobi while we waited for overnight flight. We had dinner at the Velocity Bar and were served by Winnie! She was so lovely, very friendly and took great care of us! She gave us an approximation of when our food was going to be ready and it came out even faster than she said! She repeated our orders back to us to make sure everything was correct. Winnie provided such wonderful service and I encourage anyone who is staying at Crowne Plaza to go visit her for pre-flight drinks and food!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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B0lli3 wrote a review Oct 2023
Plymouth, United Kingdom8 contributions7 helpful votes
We stayed at the hotel on a day room basis as we had a late flight. The receptionist and hotel staff were very welcoming and helpful. The room was well appointed and clean. It was great to be able to shower and change having made our way from a safari in the Masai Mara. The hotel also provided a complimentary shuttle service to the airport. Whilst our short stay was very pleasant, the minor downside was that it felt like a business hotel, somewhat lacking in character. However, we would definitely stay there again for a short stay.
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Date of stay: October 2023Trip type: Travelled as a couple
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Markus C wrote a review Jul 2023
Dietzenbach, Germany121 contributions33 helpful votes
Very nice hotel. I spent there around three weeks. The breakfast is very nice, a lot of varieties of food. The rooms are nice, modern and clean. The staff is very friendly and helpful. My speciall attention took Ms. Winnie, I noticed her fast movements, with the troll caring the room service meal. She was very attentive, friendly and helpful to the guests. At the rooftop bar she mixed very good cocktails in a professional manner. All in all a very nice experience at the hotel. I am looking forward to return soon.
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Date of stay: May 2023
Value
Location
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Trip type: Travelled on business
Room Tip: Der Pool auf der Dachterrasse und die Liege Möglichkeiten könnten etwas größer sein. Es ist...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jonnay260490 wrote a review Apr 2023
Karlsruhe, Germany3 contributions
Our stay here was just great. The transfer was super smooth and comfortable, the staff checking in and helping with the luggage is best in class. Also the food offering and service was just great, same as the rooms. I want to specifically highlight the great service by intern Winnie who we had for our dinner, rounding up our experience and making our stay perfect. Striving to give us the best stay we can have and we really appreciated that. Looking forward to come back for our next stay in Nairobi
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Date of stay: April 2023
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Skylights Smiles wrote a review Apr 2023
Barnet, United Kingdom31 contributions2 helpful votes
A reasonable large hotel close to the airport that manages to have a homely feel .😊✨🦒 With a selection of rooms to suit all tastes ,I was pleased to note that some rooms have balconies,and (a Personal preference) bath tubs . From the security staff and concierge to the reception team and restaurant staff ,they all have heartwarming welcoming smiles which indeed makes this hotel stand out from others . Our room ..suite was immaculately cleaned to a high standard and daily refresh of the rooms occurred without the need to request it . Spacious with large windows to enhance natural light ,exceptionally comfortable beds and soft comfortable pillows and fabulous sound proofing ensured we achieved great sleep quality . Delightful cuisine in the restaurant with ultra charming staff made for a splendid mini break ! The a la carte menu and meal presentations would be as you would find in any fine dining institution. A special thanks to the restaurant team led by Roy ,Judith for her heartwarming smiles every morning showing interest in my daughters intern ventures ,Edna for her charming customer service ,Kevin for ensuring that your buffet selection choices were in tip top condition ,the fabulous personable chef Chris who always smiled and enjoyed engaging with us each morning ,Samson for his humour too Not forgetting Mediabeatrix for her genuine kindness ! An exceptional restaurant team in the kitchen 9 buffet dining area 😊✨🍃 Reception team I would like to add my thanks to Maureen for her pre booking communications via email ,always spontaneous and caring trying to ensure our requirements were met prior to our arrival . Milton for alway s being so welcoming and supportive . Concierge and Security Team . The concierge team particularly Ester and her kind colleagues who ensure your collected with ease from the airport via the complimentary airport shuttle . Focused on ensuring that the hotel remains safe and secure the security team from the gate to the exterior and interior of the hotel were always personable friendly and importantly professional . General Manager Oliver . The charming manager Oliver for appreciating and acknowledging my elite platinum status and rectifying a complicated administrative error with out any undue fuss . Oliver was friendly smiling and I noticed ,perceptively managed a complicated situation of having over 60 guests emerge after 22:00 hours from a cancelled flight . Despite the workload being intense for himself and his team ,I was pleasantly surprised that he was still able to support me with my query in the middle of this challenge situation that was handled seemlessly ! Oliver is indeed a great asset to the Crown Plaza brand and a role model,of how other managers in his position should aspire to be like . A great hotel with excellent communication channels ,warm genuine welcomes and lovely features that would delight any discerning traveller .
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Date of stay: April 2023
Value
Location
Service
Room Tip: The hotel due to its location and outstanding reviews gets booked early so it’s prudent to state...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gulamabbas jiwa wrote a review Mar 2023
8 contributions
Short break.i had wonderful stay here.food was great, and Drix looked after us .very charming person and polite.also, very caring person. Thank you so much for the amazing service. Hotel is very clean and I would to come back Mr Drix made our day
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Grace J wrote a review Mar 2023
1 contribution
Everything served was amazing as recommended by waitress ritah ,, we didn't regret on chosing the buffet since we fed our stomach to the fullest ,, delicious starter , main dish (coconut rice , broccoli beef )as we finalized with red velvet and ginger cake ,, what an amazing experience!!!
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Date of stay: February 2023Trip type: Travelled as a couple
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benny h wrote a review Jan 2023
Crowne plaza is a excellent location located at the airport ,extremely clean and comfortable. Upon the arrival we were warmly welcomed by the friendly waitress Ritah ,she made our stay comfortable and intresting with the advice of what we should take
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Date of stay: January 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BryanMack wrote a review Oct 2022
Dubai, United Arab Emirates20 contributions35 helpful votes
friendly staff and willing - but the hotel design is a disaster - no lobby access to the lift, and only one service lift available to guests, the main lifts are hidden in a back lobby where it seems an extension to the hotel was so poorly designed it's now cut off. The one service lift is only accessible via a lobby staircase - so if you are frail or need accessibility assistance, expect to get in your car and drive around to the back entrance where the conference room access or car park access can be found. In our two-night stay, we had to ask for both mine and my 2 colleagues' room keys to be reactivated at tleast five times - and remember you need to climb the staircase to the lift to find you no longer have access and then down again to the check-in desk - where the very obliging staff reactivate the key card, then you climb back up the staircase to the service lift. Breakfast looked ok - i just had pastry and coffee - but took a business client there for luncheon in the restaurant and the rib eye was tough as old boots.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Nairobi
Responded 09 Nov 2022
Hi BryanMack, Thank you for choosing our Crowne Plaza hotel brand for this trip and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. Providing our guests with an exceptional experience is all that we aim for, but I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our Hotel Management team. I am sure they will use this as a reference for improvement. I am hopeful for another opportunity to welcome you back for an improved experience. Safe travels, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,570 - R 3,401 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Hotel Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
206
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CROWNE PLAZA NAIROBI - Now R 1 946 (Was R̶ ̶2̶ ̶7̶7̶8̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Kenya) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Nairobi
What are some of the property amenities at Crowne Plaza Nairobi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Nairobi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Nairobi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Nairobi?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Nairobi?
Conveniently located restaurants include The Larder, Humidor Bar & Lounge, and Chophouse Nairobi.
Are there opportunities to exercise at Crowne Plaza Nairobi?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Crowne Plaza Nairobi have airport transportation?
Yes, Crowne Plaza Nairobi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Nairobi?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Nairobi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Nairobi?
Many travellers enjoy visiting Dedan Kimathi Statue (2.1 km) and The Galton-fenzi Memorial (1.7 km).
Is Crowne Plaza Nairobi accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.