Trademark Hotel

Trademark Hotel

Traveller (303)
Room & Suite (47)
Trademark Hotel
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About

4.5
#24 of 245 hotels in Nairobi
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Trademark Hotel, a spirited clubhouse for the city’s growing cultural and diplomatic community designed to reflect the exploding creativity and innovation of the Kenyan capital is now open. The 215-room hotel comes from the makers of Tribe, a pioneering lifestyle property that set a new benchmark for design-driven, high-end hospitality in the city when it opened nearly a decade ago.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling
Game room
Children's playground
Electric vehicle charging station
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Rooftop bar
Bicycle tours
Patio
Table tennis
Board games / puzzles
Indoor play area for children
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Outdoor furniture
Shops
Sun deck
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
City View
Languages Spoken
English, Swahili

Location

Limuru Road Village Market, Nairobi 00621 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Jomo Kenyatta Intl Airport
Wilson Airport
1,122Review2Q+A87Room tips
Traveller rating
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Detailed Reviews
Shawna G wrote a review May 2023
Stuttgart, Germany
Hotel's Favourite
5.0 of 5 bubbles
I had a fantastic stay at the Trademark Hotel. Great breakfast and fantastic spa! The employees are all wonderful and so accommodating. The spa and Hero’s restaurant are both must visits. Great location inside a mall so you can easily get whatever you need. Visit Destiny in the spa and she will have you so relaxed. Musah in housekeeping did a top notch job of keeping my room cleaned and fully stocked. I can’t recommend this hotel enough.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Musili, General Manager at Trademark Hotel
Responded 31 May 2023
Hello shawnag579, Many thanks for taking your valued time to share this great review about our hotel. On behalf of the team, thank you for your kind words about our colleagues – Destiny & Musah and the entire team for their kindness and helpfulness being undoubtedly one of our hotel's main assets, we are lucky to have them. I will definitely pass on these comments to them and the entire team. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to host you again in the future. Regards, Ken Musili, Hotel Manager.
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LifetimePlatinum wrote a review Mar 2020
Washington DC, District of Columbia
5.0 of 5 bubbles
A relatively new Design/MARRIOTT property connected to the Village Market outdoor mall. Room was comfortable and spotless... MARRIOTT Titanium resulted in an upgrade (larger room with a sofa) - very limited upgrade options and nothing like a suite but nevertheless very comfortable. All staff were extremely friendly and helpful. Breakfast buffet was vast and appetizing with eggs/waffles/pancakes made to order as well. Very comfortable location attached to a mall with many dining options... dine at 4 different restaurants and each was excellent and reasonably price, although speed of service could be better. Very secure location... be prepared for security screening upon entering the perimeter and interior of the hotel.

Very minor issue with room rates posted at checkout that was quickly and efficiently resolved by Manage Ken.

Overall, highly recommend this property
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave C wrote a review Mar 2020
Fayetteville, North Carolina
5.0 of 5 bubbles
What a fantastic experience overall. Peris, Susan, Peter and Moses were the driving force behind the exceptional customer service you can expect when staying at the Trademark. They were always cheerful, attentive and went out of their way to make sure that every aspect of my stay was taken care of. Whether it was coordinating my overseas long distance call, hiring a car for the trip to the airport, recommending local beer, or patiently explaining local cuisine, they went above and beyond.

Breakfast was included in the cost of the room, and served daily in the Harvest Restaurant located on the 2nd floor. Breakfast was done buffet style, with a nice mix of local and international cuisine, fresh squeezed juice, coffee, tea and a variety of breads and fruit, in addition to waffles, crepes and eggs to order. If you want it, you only need to ask the very friendly and helpful staff. The Harvest is open until 2200 daily, and offers lunch, dinner and a variety of drinks for your enjoyment. I would typically end my day with a small cheese plate and a bottle of Tusker Beer (locally brewed since 1922).

No visit would be complete without a visit to Heroes located on the 9th floor. This Comic Book themed open air lounge has an eclectic food and drink menu. Don't let the ingredients throw you. Everything we tried was exceptional and if you only try one thing, get the Loki's Cup. The presentation alone is worth the cost of the drink (which is around 900 schillings) it's also delicious and easily drinkable. *caution: It's so good and goes down so easy, you will be tempted to drink a lot of them.*

The rooms were decent sized, loaded with a mini-fridge, iron, ironing board, TV, Wifi and a very comfortable bed. The large walk in shower was just icing on the cake. My room was on the 8th floor and had a great view of the surrounding area. Room Service is available 24 hours a day and they have a well rounded menu with something for everybody (which is important if you are coming in on the late night flight, after the adjacent market has already closed). I ordered the Smash Burger and fries which was one of the best burgers that I have had in a long time, and arrived soon after I placed my order.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Get a room on the 8th Floor middle of the hall (far enough from the elevators) and a great view...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy Kennon wrote a review Nov 2021
Kyiv, Ukraine
+1
5.0 of 5 bubbles
Although getting into the city will require a taxi, the hotel is an excellent location for U.S. and other embassy personnel. The U.S. Embassy is walkable, and so are several others. If you have business downtown, that will require a taxi, but the hotel has multiple standing by to assist. I would recommend Biden (Bee-Den) as he is friendly and funny.

The rooms are lovely, and the hotel is located inside the Village Market Mall, which provides a lot of convenience and food options. One of the conveniences of being in the mall is hotel guests have access to the local fitness center. It provides more equipment than a typical hotel gym since it is a fully functioning fitness center. Additionally, there are many food and shopping options. I was not disappointed in one restaurant I tried.

The best restaurant is Harvest Restaurant in the hotel. I would recommend adding breakfast to your stay and asking Vincent or Ken for assistance. Both will greet you with a heartfelt smile and the utmost hospitality and respect. The pancakes are amazingly crisp on the edges and so soft in the middle they melt in your mouth. Lunch and dinner will not disappoint either.

Another thing to note is that if you are not a person who wants to hang out in your room to admire the view, get a lower floor. There is some slight noise from the local arcade, but it is bearable, and you can still enjoy the view by going to the 9th-floor pool and bar, where you can take in the Nairobi skyline. The 3rd floor will save you some spending cash to tip Vincent and the excellent hotel staff like Armstrong.

Armstrong was very consistent in providing housekeeping and always eager to help when needed. I never had an issue with my room apart from the rate at which I drank the delicious Kenyan coffee and tea. Armstrong constantly replenished the necessities, and his room presentation every day was beyond consistent. You can tell he has a systematic approach to his job and it is very much appreciated.

Although this is the only hotel I stayed at, the staff is the best in Nairobi. Plan to stay at Trademark and book a ride from the airport with Biden. You will not be disappointed.
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Date of stay: November 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Rooms near the mall are a little noisy but bearable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Musili, Other at Trademark Hotel
Responded 12 Nov 2021
Dear jrmyknnn, We are delighted to read such a raving and detailed review of our hotel on TripAdvisor! Many thanks for taking your valued time to share it with other TripAdvisor readers! I am truly pleased to read your positive comments and I wish to assure you that I will not miss to thank all my colleagues who made your visit a memorable one especially Biden, Armstrong, Vincent, Ken! We look forward to your many more returns to our hotel! Best wishes, Ken Musili. Hotel Manager.
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@1970Chicagoglobal wrote a review Mar 2022
Chicago, Illinois
1.0 of 5 bubbles
While the location of this hotel can’t be beat, the service, room amenities, food and overall customer care is simply not worth the cost. I am a Marriot Bonvoy platinum member and have never been so disappointed in one of their properties. The hotel is one of the few mid-range priced hotels close to the UN and embassies so has the luxury of providing mediocre to poor service as they will always be filled due to the location, security and price point. Upon check in we were sent to a room that had not yet been cleaned, we went back to reception for a new room and did not even get an apology just an, ‘oh I did not check if it was ready yet’ from the front desk staff. Every room service order was delivered completely wrong. The hotel charges extra for cappuccinos, lattes and espressos at the breakfast buffet (even the economy Bonvoy properties provide those free of charge). Not once, and especially on check out by the hotel manager we’re we asked how our stay was. The hotel is using the Marriot Bonvoy brand but not by any means is living up to their hospitality or training standards. In comparison the Sheraton at the Nairobi airport, an airport hotel, is 100x better on every level. Don’t waste your money at this property.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Musili, General Manager at Trademark Hotel
Responded 30 Mar 2022
Dear 1970Chicagoglobal, Thank you for taking your time to share your review on TripAdvisor. Please accept my sincere apologies for a sub-par experience at our hotel and particularly being a Marriott Bonvoy Platinum member. Everything went wrong with your stay - this is not the service we pride ourselves in. We thrive on the service and experience we provide to our guests, hopefully someday you will give us another try so we turn around the experience for you. Please reach out to me on hm@trademark-hotel.com and give us another chance to win your trust back. Regards, Ken Musili. Hotel Manager.
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jimgich2021 wrote a review May 2021
5.0 of 5 bubbles
Friendly staff, and very clean rooms.The restaurants had avariety of food and fresh too. Security personell also very willing to help and very alert. Covid protocols iplemented even in the lift and rooms as well.Sanitizer botles everywhere
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Review collected in partnership with this hotel
Date of stay: May 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Musili, Guest Services / Front Office at Trademark Hotel
Responded 31 May 2021
Dear jimgich2021, Many thanks for your 5* review of Trademark Hotel. I am delighted to read that you enjoyed every bit of your stay - very clean rooms, variety of fresh food at the restaurants and the staff who made it happen for you. I will definitely share this great review with the entire team. We hope to host you again in the near future. Best wishes, Ken Musili, Hotel Manager.
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Chantal M wrote a review Apr 2020
n
5.0 of 5 bubbles
I had to spend two weeks in mandatory quarantine at the Trademark which to my surprise passed quickly and pleasantly. My room was minimalist but very comfortable and appeared much bigger than it was because of the big floor to ceiling window with a great view of Karura forest and the Nairobi skyline. Great shower. What made what was in fact a period of incarceration so pleasant was the staff: every single one of them was very friendly, attentive and efficient in answering all manners of requests, always with a big smile. Shaileen, Hanna and all the other executive staff tirelessly gave all of us their personal attention which involved a degree of patience worthy of an Olympic medal given the testiness of the circumstances. Not that I could enjoy it being confined to my room but the hotel being located in the Village Market mall offers endless shopping, dining and just chilling secure opportunities day and night. I highly recommend it!
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Date of stay: March 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Higher floors have great views, even numbers quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Millicent W wrote a review Jan 2020
5.0 of 5 bubbles
The hotel is strategic located with spacious and clean rooms and the amenities well replenished and strong WiFi connectivity.
From checking in we felt home,staffs were friendly and welcoming.
Harvest is the best with tasty and yummy food and well trained staffs
Special mention to Justine who was ever smilling while serving us, Dennis helped us with the menu, Maigo the bartender makes the best cocktail in town,Jane made our breakfast even more yummy and George was professional and ensured that we were well taken care of and comfortable.
Generally the entire team was superb
The pool area was very clean and relaxing
This is a place i would highly recommend.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolette wrote a review Oct 2021
5.0 of 5 bubbles
That was my very first time in Kenya (and Africa) and I will always be grateful to Trademark Hotel for the safe and high quality care.
Highly qualified staff, clean rooms, perfect room service.
Very convenient shopping opportunities (Village Market), great restaurants (Harvest), safe location.
Room 715, overlooking Deutsche Schule.
The room tend to be slightly noisy because of Village Market restaurants, but insulation is perfect.
If you are an online addict, get a SIM card at Safaricom nearby, 10 USD for 5 giga, great deal if you want to stay online or broadcast from Nairobi National Park!
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ken Musili, Other at Trademark Hotel
Responded 23 Oct 2021
Dear nathonnicolette, Thank you very much for choosing Trademark Hotel as your preferred host in Nairobi and for sharing your wonderful review. I am pleased to know that you had a great overall stay with us and that our team was able to take good care of you. Hope to see you again soon. Ken Musili Hotel Manager.
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Mills51 wrote a review Feb 2020
Rye, New York
5.0 of 5 bubbles
Staying at the trademark for my son’s wedding. Dorine is caring for our room and so attentive to our needs. We have eaten at most of the restaurants in hotel and have had delicious meals and wonderful service. Breakfast served between 6-10am is most accommodating. Service and needs have been attended to.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Trademark Hotel
Nairobi, Kenya
Dear Aprilterri, I have sent you a private message answering your questions. Regards, Shaileen
TravelAddict asked a question Jun 2018
unknownrebalz162 contributions19 helpful votes
What bar and restaurant services are available here?
Answer from Trademark Hotel
Nairobi, Kenya
We have the Harvest restaurant and bar located on the 2nd floor of the hotel; in addition to this, we have several food outlets around the mall and in the food court area as well. Our restaurant has a wine room and a fantastic new menu which I'm sure you will enjoy.
OMALO O wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"An awesome hotel to have the most memorable experience in the city.we say thanks for the entire support team in tribe hotel. Hopefully we meetsoon"
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Salim K wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Can advise anyone to visit trademark for such an excellent service "
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MRCordova wrote a tip Apr 2024
Caracas, Venezuela231 contributions83 helpful votes
5.0 of 5 bubbles
"If you are bothered by noise, ask for a room on a higher floor. Book in advance. The hotel is always full. Try their breakfast bread."
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Laurent M wrote a tip Apr 2024
3 contributions1 helpful vote
5.0 of 5 bubbles
"Being at trademark and being served with a person like chriss is the best experience ever...he has a perfect smile which solve over thinking"
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Espoirbin K wrote a tip Apr 2024
2 contributions
4.0 of 5 bubbles
"I had PURITY as a trip advisor "
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Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 3,634 - R 4,336 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobiHighridge
NUMBER OF ROOMS
215
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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TRADEMARK HOTEL - UPDATED 2024 Reviews & Price Comparison (Nairobi, Kenya) - Tripadvisor

Frequently Asked Questions about Trademark Hotel
Which popular attractions are close to Trademark Hotel?
Nearby attractions include Village Market (0.2 km), Brown's Cheese Factory & Farm (0.06 km), and Gigiri Lifestyle (0.4 km).
What are some of the property amenities at Trademark Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Trademark Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Trademark Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Trademark Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Trademark Hotel?
Conveniently located restaurants include Hero Restaurant, Harvest Restaurant, and BangBang Thai Kitchen.
Are there opportunities to exercise at Trademark Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Trademark Hotel have airport transportation?
Yes, Trademark Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Trademark Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Trademark Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Trademark Hotel?
The staff speaks multiple languages, including English and Swahili.
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