Hilton Garden Inn Nairobi Airport

Hilton Garden Inn Nairobi Airport

Traveller (346)
Room & Suite (66)
Restaurant
Dining (60)
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R 3 252
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About

4.5
#43 of 244 hotels in Nairobi
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

The Hilton Garden Inn is situated close to Jomo Kenyatta International Airport.The hotel offers modern stylish guest rooms,other features include heated rooftop swimming pool,fitness center,complimentary self-operated laundry.The Garden Grille & Bar offers freshly prepared meals with an array of local and international beverages.Meetings and Conferences consist of six meeting rooms and Event space

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Trendy
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount
508Reviews97Q+A51Room tips
Traveller rating
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Detailed Reviews
Lumpini79 wrote a review Sept 2023
London, United Kingdom38 contributions36 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We stayed here for 2 night as a family of four during a long stop over from Mombasa to the UK.

The experience was fantastic, as was the hotel, from the efficiency of the pick up from the airport to the in room late night dining, the quality of the room, beds, and sleep. The hotel also offers a free shuttle back to the airport, just confirm the night before. Room was very quiet with no road noise or sound from the airport. The airport terminal is about 10 mins from the airport. Breakfast was nice but lacking vegan/vegetarian options. Would have been nice to spend more time here. I would though recommend staying here.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Confirm your airport pick up prior to arrival
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naheeda Kakaa, Sales at Hilton Garden Inn Nairobi Airport
Responded 05 Sept 2023
Dear Lumpini, We are excited to see your great 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us. Kind Regards, Naheeda Kakaa Sales Coordinator
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Allan S wrote a review Mar 2021
Phoenix, Arizona253 contributions87 helpful votes
5.0 of 5 bubbles
Due to Covid-19 travel restrictions, I ended up having to rearrange my schedule and then spent two days and three nights here at the Hilton Garden Inn Nairobi Airport. I am a repeat customer and it was nice to be recognized by the airport driver and the reservations manager.

This hotel is only about a 5 minute drive from the airport, and the hotel concierge can arrange for a driver to pick you up at the airport upon your arrival. Right after I claimed my bags and changed some money, I walked out of the airport and there was my driver holding a sign that read, "Hilton Garden Inn Nairobi Airport." The drivers are extremely friendly and reliable.

This is a wonderful hotel. When you make your reservation, be sure to include the breakfast in the morning. It is one of the most wonderful breakfasts at any hotel that I have stayed at. The chefs prepare local and international cuisine, fresh fruits and baked goods, delicious juice selections, and wonderful coffee drinks.

The restaurant is also wonderful for lunches and dinners, with my favorite meals being Peri Peri Chicken, Spaghetti Carbonara, and Red Snapper.

Bring your bathing suit and your workout clothes, too, because there is a rooftop vanishing edge swimming pool that is absolutely fantastic and the pool area is also connected to a workout facility that is top of the line.

Security at the hotel is A+ and this is apparent from the moment you approach the hotel, with a guard gate, bollards, and security screening measures at the front door. The elevator requires keycard access, so that only guests are allowed on the guestroom floors of the hotel.

My room was 526, with a view directly over the main entrance. The king sized bed was fitted with a white comforter and four glorious pillows. Even in spite of having jet lag from international travel, both evening and daytime naps were restful.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Rooms on the west side face Mombasa Road and the front of the hotel. Rooms on the east side see...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Maina, Guest Services / Front Office at Hilton Garden Inn Nairobi Airport
Responded 26 Mar 2021
Thank you for trusting us and for sharing your experience while at our hotel. We are delighted that you enjoyed every bit of your various stays and we look forward to welcoming you back at Hilton Garden Garden Inn Nairobi again soon. Asante sana!
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Nebo one wrote a review Jan 2020
Quincy, Illinois6 contributions
5.0 of 5 bubbles
Arriving in Nairobi the day before our safari to Kenya and Tanzania, we selected the Hilton Garden Inn on Mombasa Street near the airport. Perfect place to get rid of jet lag, close to the airport, excellent staff and great food. I'll use them again.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveMaina, Front Office Manager at Hilton Garden Inn Nairobi Airport
Responded 13 Feb 2020
Thank you for being a great ambassador for Hilton Garden Inn Nairobi Airport. We are glad that you enjoyed your stay, we all look forward to many more stays in the future.
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Allan S wrote a review Sept 2020
Phoenix, Arizona253 contributions87 helpful votes
5.0 of 5 bubbles
Each time I fly through Jomo Kenyatta Airport in Nairobi and need to spend the night, I stay at the Hilton Garden Inn Nairobi Airport. The shuttle driver meets me outside of customs and drives the 1 mile to the hotel.

One is immediately impressed with the modern security measures in place before entering the hotel property, making this traveler feeling safer from the moment of arrival.

The hotel is modern and impeccably clean. One of my suitcases was torn open by the airline, but one of the hotel staff fixed it with an amazing stitch job.

My room (205) featured electronic keyless entry. The first order of business was to step into the rainfall shower and wash the airplane off of me, if you know what I mean. I apologize to Kenya if I accidentally drained Lake Victoria while showing.

Exhausted, I wrapped myself in the white linens and comforter in the air conditioned room and slept for hours.

Lunch and dinner were delicious. I had lamb with fresh vegetables for lunch and peri-peri chicken with ugali for dinner.

In two months I will be coming through Nairobi again, and I already have my reservation to return to the Hilton Garden Inn Nairobi Airport.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Maina, Guest Services / Front Office at Hilton Garden Inn Nairobi Airport
Responded 10 Mar 2021
What delightful news!!! Thank you for being such a great ambassador of ours, we are glad that we make your stays better and brighter. The team here can't wait to serve in you during future stays. Asante sana!
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Mihloti W wrote a review Jan 2022
2 contributions1 helpful vote
5.0 of 5 bubbles
The hotel is extremely nice and clean. It is also well maintained. The showers are great, I loved the water pressure 😊 I stayed here during COVID and the staff is really nice and respectful. They are also hygiene conscious which is great considering the times we are living in. Some staff members went above and beyond to accommodate visitors. There was someone who was part of the cleaning crew who went above and beyond to make sure I was well taken care of. Dorothy is an exceptional human being. This time could have easily been one of my depressing moments as I was forced to spend the Christmas holidays far away from my family but Dorothy really went out of her way to look after me as I was isolating for 10+ days there. She checked on me regularly and always provided water and other necessities every other day. Due to COVID, we kept our distance with masks on but knowing that someone was interested in how I was and provided what I needed made my stay manageable and put a smile on my face. Thank you very much, Dorothy, from the bottom of my heart!

I also want to give a shout-out to some of the dining staff. Since I was not allowed to leave my room, I had to call the dining services to order food and they brought food to my room. Risper was extremely nice and always remembered my order. This might seem small to someone but I always looked forward to breakfast especially since Risper was mostly there in the morning. Salome (Sally) brought most of my food. She was very respectful, friendly and always had a smiling face. Most of the staff I interacted with were very nice. Thank you very much everyone. Will definitely stay here next time I’m in Nairobi!
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Maina, Guest Services / Front Office at Hilton Garden Inn Nairobi Airport
Responded 27 Jan 2022
Thank you for your kind review. It is always our pleasure to learn that you felt well taken of. On behalf of the staff you have mentioned we send our most humble appreciation and we really forward to your future visits.
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dianat260 wrote a review Feb 2020
Canberra, Australia87 contributions27 helpful votes
4.0 of 5 bubbles
Great spot for an overnight. We flew in to Nairobi mid-afternoon and were leaving early the next morning. This was a convenient location for us as we were keen to avoid the more populated the inner city. Hotel was easily accessible from the airport. We had our own driver. Security was high, vehicle was scanned prior to the security gates opening and we drove up a long driveway.

Hotel staff were very friendly and provided lots of information. Beds were super comfortable and rooms were clean. Food was good, though not quite the standard I would have expected from a hotel in the Hilton chain.

Some of our group were able to exchange some currency. USD is widely accepted in Kenya, though you often get any change back in the local currency.

Convenient spot to stop, recommended for a quick stay.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveMaina, Front Office Manager at Hilton Garden Inn Nairobi Airport
Responded 20 Feb 2020
Thank you for being a loyal Hilton guest. We are glad that you enjoyed the convenience that Hilton Garden Inn Nairobi Airport offers. We however regret that the food at the restaurant never met your expectations. We will do all what we can to make it better for your future stays. Thank you once again for your feedback.
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alicetq wrote a review Mar 2020
Bujumbura, Burundi117 contributions73 helpful votes
3.0 of 5 bubbles
I had a layover in Nairobi waiting for my next next flight and I booked a room here. The hotel is 10 minutes away from the airport and they provide you with a shuttle. When I arrived I asked the person at the reception to get an invoice for the room. I guess she did not understand what I was saying because she said "you will get it". I thought she was telling me that I will get it by email. But this did not happen and I had to ask for the invoice the day after at check out. If people do not understand what you are saying, they have to tell, not say whatever. The other problem of this hotel is the restaurant. It looks like a school canteen and the food is mediocre. When you pay your room 200 euros per night, you expect to find a very good restaurant on site.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveMaina, Front Office Manager at Hilton Garden Inn Nairobi Airport
Responded 09 Mar 2020
Dear Alice, Thank you for choosing Hilton Garden Inn Nairobi Airport, Your feedback is important to us. We have noted with great concern the issue with invoicing at check out as well as the restaurant. Rest assured that we will do all we can to make your future stays better and brighter.
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204gunnars wrote a review Feb 2020
Kopavogur, Iceland71 contributions20 helpful votes
5.0 of 5 bubbles
Their biggest asset is the staff. Lovely, friendly and very hospitable.
Our room was always clean and they really make an effort to make you feel at home and secure.
As a Hilton Honors member we stay regularly in Hilton branded hotels. This was more than we expected. Service is excellent, food is good (we had the buffet a few times, but ordered from the menu most of the time).
Rooms are very comfortable and clean. Pool area was not crowded, we where on our own most of the time, being checked upon by hotel staff once in a while, just to see if we where ok :)
We had a driver, arranged by the hotel, to take us to the Hub Karen shopping mall which is a little distance away from the hotel. William, the driver, waited for us outside the mall (no extra charge).
Highly recommend the hotel, but it is located outside the city. I advise to ask the hotel how to get to where you want to go.
Skip going to the shopping Mall that is within walking distance. Not worth it.
The hotel shuttle took us to the airport at the end of our stay.
I would not stay anywhere else upon my return to Nairobi.
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveMaina, Front Office Manager at Hilton Garden Inn Nairobi Airport
Responded 12 Feb 2020
Thank you for being a loyal member of the Hilton Honors loyalty program and for always choosing Hilton. We are grateful that you chose Hilton Garden Inn Nairobi Airport, thank you too for taking your time to share your experience with us all. We look forward to your future stays with us.
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Tiger9p wrote a review Jan 2021
Naperville, Illinois47 contributions4 helpful votes
4.0 of 5 bubbles
Comfortable stay with nice clean and new facilities. Elevator, hallway, and guest rooms are nice and clean. Very comfortable bed for a good night sleep. Friendly staff at The Garden Grill & Bar. Grilled Pork Chops is very fresh and tasty. Wilkister is very polite and accommodating. I didn’t see ice cream on the menu, so I simply asked her if it would be possible to get vanilla and chocolate ice cream with some chocolate sauce on top if available. Soon after she brought a nice ice cream just as I had in mind with a nice touch of chocolate piece on top. Thank you once again Wilkister to make my day at Hilton more enjoyable. Keep up the good work!
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Maina, Guest Services / Front Office at Hilton Garden Inn Nairobi Airport
Responded 10 Mar 2021
Thank you for staying with us, we are delighted that we met your expectations. On behalf of Wilkister please accept our appreciation and we look forward to your next visit.
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steve m wrote a review Feb 2020
Boston, Lincolnshire11 contributions5 helpful votes
3.0 of 5 bubbles
Hotel was OK and convenient for the airport. Sadly Steve Maina doesn't answer his emails (we requested a pick up from the airport but no response). We rang the airport the day before and were promised collection - someone would be waiting for us with a name sign...….some hope!

The final meal prior to leaving was pretty grim - overcooked fish...….

The driver who took us back to the airport at 06:30 was brilliant (Thomas Atuya Kingi), getting us through the horrendous traffic on time.....thanks!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveMaina, Front Office Manager at Hilton Garden Inn Nairobi Airport
Responded 13 Feb 2020
Dear Stephen, Thank you for choosing Hilton Garden Inn Nairobi airport. We regret that your email was not answered on time thus affecting airport pick up. we apologize also for the meal of fish that did not meet your expectations. We however note that you enjoyed the shuttle service on the morning of departure. We appreciate your feedback and promise to do better to make your future stays brighter.
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Quest671704 asked a question Apr 2024
3 contributions2 helpful votes
How much does the breakfast cost if I pay for it separately?
nancyjesca asked a question Apr 2024
El Segundo, California419 contributions165 helpful votes
Does the Hilton Garden Inn have a whats app contact to arrange a shuttle from NBO? Thank you
RayShah asked a question Aug 2023
London, United Kingdom10 contributions4 helpful votes
can i arrange an airport transfer, please ?
Answer from jcrann
Tillsonburg, Canada375 contributions181 helpful votes
Contact the hotel directly, they can set it up for you.
Answer from Elizabeth M
Dear Ms. Jennifer, Thank you for choosing Hilton Garden Inn Nairobi Airport for your upcoming visit. For this request, we can offer the King One Bedroom Suite or 2 connecting rooms please feel free to contact our reservation's team directly for the rates and more information.
Answer from Rebuild Sakubva
Rwenzori Mountains National Park, Uganda128 contributions32 helpful votes
I know this is too late but l am sure you found this shuttle service very professional and on time. The vehicles are very clean and the staff are friendly
jenni d wrote a tip Jan 2024
1 contribution
1.0 of 5 bubbles
"Check the pool is available, I paid a premium for a hotel with a nice pool then was told it was closed on arrival."
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nohassle1956 wrote a tip Sept 2023
gulf shores343 contributions392 helpful votes
5.0 of 5 bubbles
"Book early "
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Lumpini79 wrote a tip Sept 2023
London, United Kingdom38 contributions36 helpful votes
5.0 of 5 bubbles
"Confirm your airport pick up prior to arrival"
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Lammergeier wrote a tip Aug 2023
London, United Kingdom17 contributions5 helpful votes
5.0 of 5 bubbles
"- inter-connecting family rooms available - used by airline crews - complementary shuttle to/from JKI Airport"
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teejay27 wrote a tip Jun 2023
City of Greater Geelong, Australia38 contributions14 helpful votes
5.0 of 5 bubbles
"Close to the airport."
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Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 2,745 - R 3,205 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
175
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HILTON GARDEN INN NAIROBI AIRPORT | UPDATED 2024 Hotel Reviews & Price Comparison (Kenya) - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Nairobi Airport
Which popular attractions are close to Hilton Garden Inn Nairobi Airport?
Nearby attractions include African Heritage House Museum (4.6 km), Mayfair tours and safaris (2.6 km), and Playland Amusement Park (7.7 km).
What are some of the property amenities at Hilton Garden Inn Nairobi Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hilton Garden Inn Nairobi Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Garden Inn Nairobi Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Garden Inn Nairobi Airport?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Nairobi Airport?
Conveniently located restaurants include Cjs - Imaara, Soaring Eagle Spur - Nairobi, and Paul Caffe.
Are there opportunities to exercise at Hilton Garden Inn Nairobi Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Garden Inn Nairobi Airport have an airport shuttle?
Yes, Hilton Garden Inn Nairobi Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Garden Inn Nairobi Airport have airport transportation?
Yes, Hilton Garden Inn Nairobi Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Nairobi Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Nairobi Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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