Marble Arch Hotel

Marble Arch Hotel

Lagos Road off Tom Mboya Street, Nairobi 00400 Kenya
Breakfast room
Traveller (26)
Twin room
Room & Suite (23)
Breakfast room
Dining (7)

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About

3.5
#105 of 244 hotels in Nairobi
3.5 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The Marble Arch Hotel is a three-star facility located right within Nairobi City Centre. It has been a convenient choice for visitors to Kenya since it opened its doors in 1995. The hotel is located 30 minutes away from the Jomo Kenyatta International Airport and 10 minutes away from the world-famous Nairobi National Park, The Giraffe Centre and within walking distance of attractions such as the National Museum, the Railway Museum, Kenyatta International Convention Centre (KICC) and shopping malls. The hotel's unique architectural design reflects the warm opulence while still retaining a contemporary feel. The rooms are spacious and tastefully furnished with modern amenities to offer you a quiet, comfortable stay that is uncommon with many city hotels. Guests seeking a secure, pocket-friendly hotel for an overnight stay or long stay while in Nairobi find the Marble Arch Hotel an obvious choice. Our ample parking and business centre are just some of the additional bonuses. At Marble Arch Hotel our friendly, well trained staff is always on hand to meet your needs. We welcome you to enjoy our distinct brand of Kenyan hospitality whenever you are in town.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Shuttle bus service
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Shoeshine
Room features
Private balcony
Room service
Safe
Iron
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Trendy

Location

Lagos Road off Tom Mboya Street, Nairobi 00400 Kenya
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Jomo Kenyatta Intl Airport
12.5 km
See all flights
Wilson Airport
54Reviews7Q+A13Room tips
Traveller rating
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  • 3
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Detailed Reviews
Sabine M wrote a review Jun 2023
1 contribution
4.0 of 5 bubbles
As a family we have stayed at Marble Arch Hotel many times over the past 10 years. It's location is very convenient, most offices in the city can be reached on foot. We also stay at Marble Arch when we fly in and out of the country.
They offer affordable rates, it's very good value for money. The staff has always been friendly, supportive and flexible. They make us comfortable.
They offer a variety of tasty Kenyan food that they may even prepare at odd hours when we arrive from an international flight.
To us Marble Arch Hotel is a hotel of choice that we can recommend. It is a safe and comfortable place in downtown Nairobi.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Immaculate Kamau, General Manager at Marble Arch Hotel
Responded 01 Jul 2023
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying it. Thanks for taking the time to write this review; it means a lot to us. Cheers!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
richj65 wrote a review May 2024
Chicago, Illinois1,734 contribution256 helpful votes
+1
4.0 of 5 bubbles
The building is older but well maintained. All of the staff provide excellent service going above expectation. The Wifi is strong, and the breakfast is enjoyable. The room was dated, and there was no elevator or in room safe. Your valuables can be stored downstairs in a lockbox. Also, the noise from outside lasts well within the night. I had a wonderful time here.
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Date of stay: May 2024Trip type: Travelled solo
Room Tip: Rooms facing road suffer from the noise and no elevator.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ярослав Г wrote a review Mar 2012
Johannesburg, South Africa10 contributions13 helpful votes
3.0 of 5 bubbles
I didn't stay there, but - was travelling in December 2011 and booked a room for 2 nights in Marble Arch Hotel, however (!) in the airport my guide told that this hotel was bombed the night before (some Somalian fanatics threw a grenade in a window) and we are going to go to another place

Marble Arch is in official list of places to avoid by tourist because of it proximity to the mosque - popular place for attacks by Al-Qaeda. Be careful if you decide to stay there
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Date of stay: December 2011Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanna&JanLeon wrote a review Jun 2022
Nairobi, Kenya3 contributions
5.0 of 5 bubbles
Dear Marble Arch Hotel Staff,

Hanna & Jan would like to thank you for all the enjoyable stays we had in your hotel over the last 8 months. Your super friendly and hugely helpful staff has made our stays more than excellent. Amongst them but not limited to: manager Immaculate Kamau, the reception team Eva, Feddie and Sam, waiter Alex, room service Charles Mwangi and many others. Every time our taste buds were spoiled with tasteful dishes prepared by chef Charles Mbugua and frequently we enjoyed the lunch buffet. But the cherry on the cake was the hotel awarding us the suite room following our wedding. We have been appreciating it a lot keeping memorable thoughts forever. Thanks so much for your highly professional service! Hope to visit your hotel soon again.

Hanna & Jan
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Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Immaculate Kamau, General Manager at Marble Arch Hotel
Responded 27 Jun 2023
Thank you Hanna And Jan. We really appreciated your stay. We hope you are keeping well and look forward to seeing you again.
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lalanluv wrote a review Jan 2013
Pasco, Washington3 contributions4 helpful votes
5.0 of 5 bubbles
Marble Arch is a nice hotel with very friendly and helpful staff. I have stayed there on a couple of occasions and plan on staying there again this year. Traveler's must be aware that at the airport there are some very helpful people who have been hired by other agencies to scam people into going to other motels or even use a different taxi service. Marble Arch has always had driver's at the airport awaiting our arrival, and get us back to the airport in plenty of time for our next flight. We were scammed last year by helpful transportation people who steered us away from our hotel pick up, made a false call to the hotel and assured us the hotel had sent transport for a different group of people...we believed them and allowed them to transport us only to arrive at the hotel and discover we had left our ride standing on the sidewalk.....
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Date of stay: May 2012
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter A wrote a review Jun 2014
Mombasa, Kenya1 contribution3 helpful votes
4.0 of 5 bubbles
Nicely appointed with a great bathroom (nice bathtub, big sink, fluffy towels, shelves to put your things, lights in different places, all clean and new), changing area. There are a tea kettle, fridge, mosquito netting, and small bottle of water every day. Part of the corridor space is open-air so the hotel is fresh and feels spacious. Wifi is decent, though subject to random disappearances. I didn't find the rooms insufferably loud, but I am used to staying in hotels and my standards for noise are much more generous than they used to be, so maybe don't take my word on that. I like being near Super high way.

Best advantage is the staff. I left a small object in my room and they contacted me right away to let me know they had it and offered to either keep it until my next visit or send it to me! Very professional, honest and committed to making you feel at home and safe.
Another negative is that if you arrive before 8am, breakfast is not as nice as its beautiful circular dining room, serving only one juice (albeit fresh-squeezed), a bit of fruit, black tea and coffee, cups of yoghurt (with almonds, cashews and raisins as toppers) and the obligatory wheatabix and cornflakes. The hot breakfast is to order, your choice of sausage, bacon, omelet, beans and toast. Okay maybe that description sounds better than I intended it to -- but for an ovo-vegetarian it's not so great :) By 8 or 8.30 they’ve also assembled two buffet hot dishes, more cut fruit, and two more juices. The Spanish omelet is generous and well-made and you get a whole bowl of beans. For a review of the restaurant itself, look up Sir Abraham restraint on Trip Advisor. Finally, I was bummed there is no gym, but if you are really keen you can get day passes to the fitness center in Blue springs.

If you are eager for such details, check-in is 2pm and check-out is 11am.
Web Www.sunstarhotel.co.ke
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Date of stay: May 2014
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sondra S wrote a review Dec 2013
Harrisburg4 contributions6 helpful votes
5.0 of 5 bubbles
I have stayed at the Marble Arch, Nairobi, Kenya, every year since 2008. The service is the best ever, and the staff is the most courteous I've ever encountered. In addition, the food is WONDERFUL! The hotel is quaint but beautiful.
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Date of stay: August 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imma2013, General Manager at Marble Arch Hotel
Responded 26 Nov 2014
Thanks Pastor Sondra for the compliments. It is always a joy and a blessing to have you all in our hotel. looking forward to your coming visit. The lord Bless you and keep you. Immaculate Hotel Manager
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Aidan wrote a review Oct 2013
Sydney16 contributions14 helpful votes
3.0 of 5 bubbles
I stayed here one night on a layover. I arrived at the Marble as the hotel I was booked at, had no rooms after booking on Bookings.com (nightmare). I checked on line for other options under 150USD and the Marble came up. The Marble hotel is right in Nairobi town. It’s easy to get to depending on the traffic and they have an airport shuttle service. Now, the room is basic and the bathroom old style, but things were general clean and tidy, TV forget it.
The staff where the real winners for me, I had European cheese/sausage to put in the restaurants fridge overnight, which the staff looked after for me. The restaurant was OK with a good mash and chicken dish i ordered late, approx 1130pm and the check-in staff were helpful. reception staff repeated several times not to leave anything valuable in the room, they have a safe at reception. This made me a little uncomfortable.
Unfortunately in the morning at 5 am there were Christian evangelists on a megaphone, next to the hotel, or in a church, I don’t know which one, the room had no insulation, so needless to say I was wide awake listening to evangelists in full swing. At 5am it was really loud!
This hotel was ok for me as a quick fix, but I will not be staying again, if I can help it.
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Date of stay: October 2013
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imma2013, Manager at Marble Arch Hotel
Responded 14 Oct 2013
Dear esteemed client, Thank you very much for your review and valuable feedback on your stay with us. We are glad that you liked the hotel and we will talk with our neighbors about the noise and contain it. It was nice hosting you. Wishing you all the best.
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Susan H wrote a review Feb 2018
Adelaide, Australia159 contributions59 helpful votes
3.0 of 5 bubbles
My 2 night stay at the hotel was accommodating clean and good facilities, but it was extremely noisy at night until 4 am in the morning and milk should be supplied in the rooms. also shower head was not fixed properly
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Date of stay: February 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Omololuwa B wrote a review Oct 2017
Accra, Ghana24 contributions14 helpful votes
1.0 of 5 bubbles
The hotel is a hotel with 6floors no elevators, no refrigerator, bad bed, dusty window curtains and noisy environment. Not safe looks like where hoodlums would hang out. We had to check out that night couldn't sleep terrified .
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Date of stay: October 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imma2013, General Manager at Marble Arch Hotel
Responded 21 Oct 2017
Thank you for taking time to review your stay with us. We regret that your expectations were not met and sincerely apologize. We also wish to re-iterate that our hotel has been a safe choice for tourists, corporate and business travelers and it is regrettable that you thought otherwise. The online description of our rooms is clear on what is and is not included for a guest to make an informed decision. We have a suite that has a refrigerator, queen size bed, AC etc for those who seek such. Thank you for your feedback and we promise to work on the concerns raised. Best regards
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PRICE RANGE
R 784 - R 877 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
41
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MARBLE ARCH HOTEL - UPDATED 2024 Reviews & Price Comparison (Nairobi, Kenya) - Tripadvisor

Frequently Asked Questions about Marble Arch Hotel
Which popular attractions are close to Marble Arch Hotel?
Nearby attractions include National Archives (0.4 km), American Embassy Memorial Garden (0.3 km), and Jamia Mosque (0.4 km).
What are some of the property amenities at Marble Arch Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Marble Arch Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Marble Arch Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Marble Arch Hotel?
Conveniently located restaurants include Thai Chi Restaurant - The Stanley Hotel, Thorn Tree Cafe, and Exchange Bar.
Does Marble Arch Hotel have airport transportation?
Yes, Marble Arch Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Marble Arch Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Marble Arch Hotel?
Many travellers enjoy visiting Dedan Kimathi Statue (0.3 km), The Galton-fenzi Memorial (0.7 km), and Brite Afrika Safaris (0.8 km).
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