Hotel Metro Nairobi

Hotel Metro Nairobi

Koinange Street Moktar Daddah Street Junction, Opp Nakumatt Lifestyle, Nairobi 00100 Kenya
single room
Traveller (18)
bathrm
Room & Suite (13)
restaurant
Dining (5)

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About

3.0
#190 of 245 hotels in Nairobi
3.8 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
2.9 of 5 bubbles
Service
2.4 of 5 bubbles
Value
Hotel Metro is business class hotel conveniently located in the heart of Nairobi CBD along Koinange Street near Nakumatt Lifestyle. It comprises of spacious and elegantly furnished en suite rooms providing a calm and relaxing ambiance. Elegant furniture, sophisticated lighting and state of the art technology are trademarks within the hotel. Timeless beauty and elegance is what springs to mind when one steps into the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Shuttle bus service
Meeting rooms
Salon
Baggage storage
Convenience store
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Car hire
Gift shop
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Room features
Soundproof rooms
Bathrobes
Desk
Fireplace
Housekeeping
Room service
Bath / shower
Complimentary toiletries
Seating area
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English, Swahili

Location

Koinange Street Moktar Daddah Street Junction, Opp Nakumatt Lifestyle, Nairobi 00100 Kenya
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
Jomo Kenyatta Intl Airport
Wilson Airport
16Reviews0Q+A4Room tips
Traveller rating
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  • 5
  • 0
  • 6
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Detailed Reviews
Deepak Saxena wrote a review Jan 2020
Dublin, Ireland
3.0 of 5 bubbles
A good budget choice in the city centre if you are for work or starting a safari. Booking was easy as it required filling their online form with no deposit involved (though I needed to phone them to confirm since there was no confirmation mail for booking request being successful). Average food and quality of service. Some basic features (e.g. a mirror in the room, soap stand in the bathroom) were missing.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adventure Backpackers Tanzania wrote a review Jun 2018
Nairobi, Kenya
3.0 of 5 bubbles
The hotel is located along Koinange street which makes it easily accessible.the staff were very kind and the meal was well prepared the environment was also calm making it comfortable to make discussions with friends i'd recommend it
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Date of stay: June 2018
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jackie L, Guest Relations Manager at Hotel Metro Nairobi
Responded 21 Jun 2018
Hello our dear client we take this opportunity to really thank you for sharing your stay experience with us. Hoping you will once again give us more chances to serve you Regards, Jackie
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rajibnarayans wrote a review Aug 2016
Kolkata (Calcutta), India
3.0 of 5 bubbles
This is a small hotel located in nairobi city.I stayed for 2 nights dring my last journey.

Pros:
Budget Hotel-35-50USD rooms are avaialable
Location is great and within 100meters you get all amenities and all transportation facilities
Staffs are supportive
Cons:
Not maintained though infra is there
Low security
Small rooms and not very clean
Weak wifi
Bad restaurant with almost no alternate options
Hard bed
4/5 TV Channels

Not recommended
Read more
Date of stay: June 2016
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ditch-123 wrote a review Jun 2023
Kuala Lumpur, Malaysia
1.0 of 5 bubbles
Terribly dirty and dingy. Lighting was terrible. We stayed there for three times in the sand room. The toilet was not cleaned. We suspect that the bedsheets were also not changed. There was always one towel missing in the room. Only one miserable plug for charging. The lights were so dim in the room . My mother almost slipped in the toilet. Toilets were very dirty. Poor hygiene. Good for overnight stay if you are going on an early safari. Otherwise, not recommended at all. Location is close to city center. Quite dangerous at night as there were drunken people shouting at night. It helps with the hotel security.
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Date of stay: June 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Not recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace O wrote a review Apr 2024
5.0 of 5 bubbles
The location is Amazing,spacios and self contained rooms.delicious meals at the restaurant.the staff are friendly .
The wifi was strong throughout my stay.
I enjoyed my time at Empire grill they had salsa night which i had fan.
To be honest i will be back and recommend my friends to come over.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack B wrote a review Nov 2016
Toronto, Canada
1.0 of 5 bubbles
I ended up in this hotel when I found out that the hotel o booked originally just next door was not operational. I was looking for a place to stay for the night.
I really have nothing good to say about the hotel.
Far below the standard. Room was really dated and worn out. Bathroom was totally inconvenient and unpleasant to use. No towels in he bathroom at first. I needed to ask for some. I got one in a questionable condition – delivered by the security guard.
I wanted to be out of there the minute I checked in.
Very friendly and helpful staff though – but that unfortunately does not make it a good hotel to stay.
I’m still thinking how are they involved with that business of the closed hotel next door. I could not shake off the feeling like they had some wired part in it, but I can’t point my finger at anything specific.
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Date of stay: October 2016
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: to find a good room chose a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan W wrote a review Dec 2016
Entebbe, Uganda
1.0 of 5 bubbles
I booked the hotel three months in advance by email but after getting no response rung a one Hellen who booked us the 4 twin rooms. 2 days before arrival I called to reconfirm the reservations and a guarantee deposit was paid.
On arrival, they had only 2 very small single rooms for our group and they even denied I ever contacted them. And they would later suggest they refund back our money so we try to find another place to stay but we just refused to leave until they found us room anyway.
Breakfast was the worst to get. Those who ordered for tea were served milk only. All omelettes have to be French omelet. I requested for black coffee and was offered 2 spoons of instant coffee powder on a saucer.
No help even with our bags on check in or out.
This is probably the worst you could stay in Nairobi.
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Date of stay: December 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick M, Manager at Hotel Metro Nairobi
Responded 20 Jun 2017
All your complains were addressed with the seriousness that it deserves however we are Still Hoping that you can kindly provide your three months advance booking email Sir, to manager@hotelmetro.co.ke.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Apurv wrote a review Aug 2016
Udaipur, India
1.0 of 5 bubbles
Pathetic service. The receptionist was very rude. She kept changing the rates of the room. And then finally allotted a bad room where everything was out of order. The tv the water heater the bathroom all were in shabby condition. Even after repeated requests they couldn't provide with hot water.
Highly not recommend.
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Date of stay: August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ashwinsgirl wrote a review Aug 2016
India
3.0 of 5 bubbles
i stayed there two nights with my husband . i liked the location, the city market was near by, lot of local resturants, a java house across the street.. i only used the room to sleep in the night. there is no ac or fan. they usually leave the bed room window a bit open for ventilation. it was not hot, but there were mosquitos ( they did not bite me as i was under the quit) the room is cramped. they give one bottle complimentary water. however the breakfast in the morning is very very skimpy. the staff was pleasant.
Read more
Date of stay: August 2016
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick M, Manager at Hotel Metro Nairobi
Responded 28 Aug 2016
Thank you for taking time to give us some feedback. We take this chance to assure you we have made improvements in our service delivery, no effort will be spared in ensuring that all guests experience guest comfort , flawless service and value for their money. Please let us know the next time you will be visiting so that we can reserve one of our best rooms for you and avail you with a new experience of refined our service delivery. Thank you
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nsukky wrote a review Aug 2016
virtual
1.0 of 5 bubbles
My enduring memory of this hotel is being afraid to touch anywhere except the bed. I booked for two nights and paid in full when I checked in around 7pm Found urine stains on the toilet seat and they changed my room. Electrical fault made the lights go off and I was left over 2hrs in the dark while the receptionist went home ignoring my request to have my room changed. Around midnight phone was answered by second receptionist who cleaned the toilet bowl in the room I’d vacated before. In the morning couldn’t take a shower as heater wouldn’t work and water was freezing. They said the electrical fault had affected the heater and no, they couldn’t change my room except I would pay extra to be upgraded. Alternatively, they would take me to this more expensive room just to take a bath and then return to my room(!). No, I couldn’t believe my ears either. Then they sent someone to take me to another room. Litter on the floor; the staff said maybe the housekeeper forgot to clean the room. Wet towel on a chair, water all over the bathroom – it was obvious someone had just checked out and the room hadn’t yet been cleaned. The staff said but there’s an extra towel I could use. I went down to the reception and told them they could refund my money and I find another hotel. The receptionist called the manager who didn’t pick, then sent sms, then called me from my room to the reception to speak with the guy on the phone. They eventually changed my room. About 12noon I tried to take a bath and found pee stains again on the toilet seat and a horrible smell from the floor vent. I was just tired. I closed the door and waited for housekeeper to come and she cleaned the bathroom. I left first thing the next morning.

Fresh urine stains on toilet seats, crappy attitude from staff, I don’t think the floor rugs are ever vacuumed. Dining room furniture looks like it’s never been cleaned. This place does not belong in the hospitality business. Nairobi Central hotels are expensive; sadly what you pay for is what you get, but I don’t care how cheap this hotel is, any price you pay for this kind of service is too much.
Read more
Date of stay: August 2016
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Wifi said to be stronger closer to the lifts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ditch-123 wrote a tip Jun 2023
Kuala Lumpur, Malaysia39 contributions8 helpful votes
1.0 of 5 bubbles
"Not recommended "
Read full review
Jack B wrote a tip Nov 2016
Toronto, Canada760 contributions116 helpful votes
1.0 of 5 bubbles
"to find a good room chose a different hotel"
Read full review
Giuseppe Y wrote a tip Sept 2016
Zanzibar Archipelago, Tanzania3 contributions
5.0 of 5 bubbles
"Room where WiFi is reachable"
Read full review
nsukky wrote a tip Aug 2016
virtual32 contributions7 helpful votes
1.0 of 5 bubbles
"Wifi said to be stronger closer to the lifts"
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
R 755 - R 953 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
96
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL METRO NAIROBI - UPDATED 2024 Reviews & Price Comparison (Kenya) - Tripadvisor

Frequently Asked Questions about Hotel Metro Nairobi
Which popular attractions are close to Hotel Metro Nairobi?
Nearby attractions include Nairobi Gallery (0.4 km), American Embassy Memorial Garden (0.4 km), and Jamia Mosque (0.2 km).
What are some of the property amenities at Hotel Metro Nairobi?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Metro Nairobi?
Top room amenities include a desk, a fireplace, and a seating area.
What food & drink options are available at Hotel Metro Nairobi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Metro Nairobi?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Metro Nairobi?
Conveniently located restaurants include CJ's Koinange, Thorn Tree Cafe, and Exchange Bar.
Is Hotel Metro Nairobi located near the city centre?
Yes, it is 0.5 km away from the centre of Nairobi.
Which languages are spoken by the staff at Hotel Metro Nairobi?
The staff speaks multiple languages, including English and Swahili.
Are there any historical sites close to Hotel Metro Nairobi?
Many travellers enjoy visiting Dedan Kimathi Statue (0.3 km), Brite Afrika Safaris (0.2 km), and The Galton-fenzi Memorial (0.3 km).
Is Hotel Metro Nairobi accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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