This has been our 3rd and overall best stay so far at Conrad Etihad Towers in Abu Dhabi. Late check-In as always very smooth and fast. Michael Neshat from the reception remembered us and gave us a warm welcome! Being a Hilton Diamond member, we received a complementary room upgrade to a King Grand Premier room with nice views over the corniche and the ocean, located on the 44th floor. The room was nicely prepared by Israel (Guest Relations Executive) and Chandu (House Keeping Supervisor) with a personalized welcome! Thank you guys, you are truly the best! As diamond members we also received a complementary bottle of red wine, a cheese plate and a big fruit bowl. A personalized handwritten letter was also found in the room! We really appreciate it! Thanks again to Chandu and Israel! A couple of things have changed since our last stay in April and October 2022. - New Spanish restaurant, replacing the lobby bar - Level45 - Rental car at the hotel available Spanish restaurant and Level45 we haven’t tried during this stay. The rental car process was very smooth and the prices are good! Apart from that, new umbrellas have been installed on the beach, which we really appreciated! We went for half-board which includes breakfast and dinner at four of the a-La-carte restaurants and the buffet at the Rosewater restaurant. For diamond members, the breakfast takes place in a separated dining area. During the week, this area is very calm and the service is very good and fast. You can choose from the Diamonds a-la-carte breakfast menu and/or use the breakfast buffet. Be aware, that depending on the hotel occupancy, non-diamond members are also placed to this area in order to avoid long queues in front of the restaurant. This happened on both weekends during our stay. As the head-count of the service stuff for this area remains the same, the service slows down extremely. This remains the only little issue during our stay. As diamond member we were invited daily to the Happy Hour which takes place between 5-7pm at the Nahaam restaurant. Only Saturdays, due to the ongoing brunch at Nahaam, the Happy Hour takes place at the diamond lounge in the Rosewater restaurant on the 1st floor. During the diamond Happy Hour, you will find selected beverages and a small buffet as complementary! A nice little buffet with three warm options, sushi, salads, cheese plate and sweets is provided. During our 14 night stay, the warm buffet has changed every single day! The beverage selection includes different Softdrinks, fresh juices, white/red/rosé wine, beer, whiskey, gin, vodka, tequila, rum. During the Happy Hour, the service at Nahaam is top notch. Big thank you to AJ, Mounir and all the other waiters who’s names I forgot. The restaurant is managed in the best possible way by Mr. Sachitra. Mr. Sachitra talks to each Diamond-member personally during the Happy Hour, what we appreciated! For dinner we always visited one of the four included a-La-carte restaurants li Beirut, Sole, Tori-no-su and Nahaam. All of these restaurants are excellent in terms of food-presentation, service and food quality! Every restaurant and bar I visited provided cake for my birthday celebration. More or less the whole hotel-staff knew my name and the fact that I had birthday! Thank you again for all the cakes and birthday wishes! I really appreciate it! For dinner, our personal favorites are li Beirut and Sole restaurant. Meat quality at li Beirut is exceptional! The service is top-notch! Everybody in this restaurant treated us like friends who came back home! We really appreciate your service and your hospitality! Thank you Mohammed, Rawat, Rita, and the rest of the other service staff which names I forgot! Everybody took care of us in the best possible way!! If you like the Italian cuisine then go straight to Sole and you will not regret! Andrea, the restaurant manager, took care of us the whole stay in a way we only could have wished for! Always there for us! Always supporting us with the menu and also open for special wishes and requests! Even outside of his restaurant he took care of us in regards to a special wish for the breakfast! Don’t miss out to chat with Andrea! True Italian gentleman! During the day, we spent a lot of time at the beach, which is pretty nice for a city hotel! You should not expect a beautiful beach as Saadiyat but you can expect the best possible beach-service! Overall the whole beach and pool service stuff is great at this hotel. As soon as you arrive they will take care of you, prepare your sunbed and open the umbrella if requested. In our case, Pradeep, one of the nicest guys on this planet, took once again care of us in the best possible way. He is always around if you need him, providing lightning fast service and is always in a good mood which I really appreciate while being on vacation! He frequently checked if we need anything and provided water etc. I have really never experienced beach service like that and I have visited many good hotels and resorts around the world. Our room was always clean without even recognizing the room-service! We had an iron which was not working properly and empty shower-gel in the shower. Good thing Conrad has Chandu, my favorite housekeeping supervisor! He fixed the issues within minutes so that my wife could have a shower and could finally iron her dress properly! Chandu took care of us the whole stay in the best possible way! He frequently asked if we are fine or if he could do something for us which we really appreciated! Hotels are like cars! None of them is able to check all boxes, but overall this iconic hotel is ranked on our personal list in the top three and we have visited quite a few hotels and resorts around the world! For us personally, the overall hotel and restaurant experience is very important. A big part of this „experience“ are the people! The whole service staff of this hotel is exceptional and the biggest reason we have stayed there three times within a short time-period. Keep up the good work! BR Mario & Ivana…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.