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JW Marriott Hotel Riyadh

Traveller (449)
Room & Suite (139)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#14 of 297 hotels in Riyadh
Location
Cleanliness
Service
Value
Travellers' Choice
Experience luxury, style and comfort in the heart of the new commercial and business district of Riyadh JW Marriott Hotel Riyadh is just 27 km away from King Khaled International Airport on the Kind Fahad highway that connects the airport to the city centre. The hotel brings you 349 rooms and suites with inspired, tasteful and stylish modern Najdi architecture. Relax in spacious accommodations, which feature state-of-the-art technology, warm and soothing tones and panoramic views of the city. Unwind after a busy day in our outdoor pool, maintain your fitness routine in the 24-hour fitness center and enjoy Middle Eastern and International cuisines at our two on-site restaurants. We have everything you need for a perfect stay in Riyadh.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids stay free
Babysitting
Car hire
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Kitchenette
Kitchenware
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Arabic, Filipino, Turkish and 1 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

King Fahad Road Sahafah District, Riyadh 13315 Saudi Arabia
JW Marriott Hotel Riyadh
663Reviews6Q+A49Room tips
Traveller rating
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P S wrote a review 04 Mar
Ontario's Thousand Islands, Canada494 contributions158 helpful votes
+1
Amazing service, with a fantastic concierge team. Business lounge is on par with best in the world. Amazing views from every room. The room service, dining restaurants have several options, all produce great meals. Airport pickup is easy to arrange and tours can be ordered by concierge team. Worthy of the WJ Marriott branding. Its only two years old, an amazing hotel.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 2 days ago
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh soon. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gavin A wrote a review Dec 2023
Bahrain144 contributions122 helpful votes
Very impressed, stayed one night in a club room on a recent business trip to Riyadh. Check in was swift and friendly, room very good, clean and great decor. Club Lounge also good, I ate both dinner and breakfast in there and was impressed by the quality and variety of food available.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 2 days ago
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh soon. Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stepha wrote a review Dec 2023
Glendale, California4 contributions
We had a great experience at the JW Marriott Riyadh, we were welcomed with a smile, we received an upgrade for the executive suite. As we walked in there were roses on the table followed by chocolate. John from Housekeeping went above and beyond to ensure we receive all our requests. Bilal was amazing ad well. The entire team was wonderful. Breakfast was rich, they make fresh omelets. The place is neat, well maintained, 7 min far from the boulevard, except night time it is around 20 min due to traffic. It is close to Nakheel mall , kingdom tower and many more everything ranges between 10 to 15 min drive.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 2 days ago
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh soon. Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alessandro G wrote a review Dec 2023
London, United Kingdom3 contributions3 helpful votes
JW Marriot in Riyadh selling service as 5 star but in the reality is a 1 star hotel . Worse, rude and unprofessional reception service, restaurant with petulant service and miste of the food a la carte always out of . Never back, never a suggestion
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Book another hotel around, better service and better price . Save your money and save stress
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 24 Dec 2023
Dear Valued guest, Thank you for taking the time telling us about the experience you witnessed during your recent stay at JW Marriott Hotel Riyadh. It is only through valuable feedback as your own that we are able to honestly evaluate our product and continuously improve the services we offer to our guests. We have noted your comments of dissatisfaction, and we sincerely apologize for the inconvenience caused. Please rest assured that this matter has been brought to the attention of the concerned people for their appropriate action. Kindly provide us with more details of your experience so we can investigate and do the needful. Once again, we thank you for taking the time to let us know your valuable opinion and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helene Menassa wrote a review Nov 2023
Dubai, United Arab Emirates2 contributions
I have been staying in JW Marriott Riyadh with my Husband for at least 2 months now and I can easily say it is one of the best hotels I have stayed in not only in GCC but worldwide. The hotel is really great, the service is even better and the staff is outstanding and super nice. They even look into the smallest details and always aim for customer excellence and satisfaction. Like as an example today I was in the Lounge and they saw me sitting on the chair for. Along time, they got me some cushions to support my back. Last time I was also working on a new online course, the team actually sent me a small gift to wish me good luck in my duties and many much more examples. I would like to highlight that all the team in this hotel is great, but the team in the executive lounge is just outstanding.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 30 Nov 2023
Dear Ms. Helene, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AliMaddo wrote a review Oct 2023
Cambridge95 contributions70 helpful votes
+1
The JW Marriott Riyadh is a fantastic property. I stayed here for 3 nights. My SNA cleared and I was upgraded to a one bedroom executive room with a south facing view of Riyadh. The room was incredibly spacious and luxurious and the hotel feels new and polished everywhere, even the corridors are delightful. Complimentary water is available everywhere which is a nice touch. Housekeeping were fantastic offering two visits per day and I didn’t want for anything. I was very impressed by the service levels in the wonderful hotel. Nothing was too much trouble and there was a genuine warmth and welcoming nature with every member of staff that I interacted with. I felt very well looked after and comfortable as a female traveling to this city alone. There are separate men and women’s pool areas. I visited the women’s pool and it was a tranquil oasis on the 6th floor. Again I was very well looked after by the staff at the ladies spa, gym and pool section. Guests can access the spa facilities whcih has a laconium, steam room, sauna and cold plunge pool plus a relaxation area. I enjoyed two treatments at the spa. I had a relaxing facial with Pinkey, who was a great therapist and very warm and friendly. I also had a message the next day with Lovely before my flight who was equally wonderful. They have a full menu of treatments and it is a nice area to relax in. The executive lounge was amazing! This was the best executive lounge that I have visited worldwide. An amazing choice for breakfast and dinner, including at least 3 or 4 main courses. The food was delicious in the lounge and the service very attentive and friendly by all those I interacted with at the lounge. I had breakfast at the Kitchen on 3 on the Saturday morning. Assuming due to the weekend and this was great too. I cannot fault the JW Marriott in Riyadh. It felt like a home away from home and I was very comfortable there. They also have a hotel car that you can use to travel around the city at a charge. I won’t hesitate to visit this jewel in the city of Riyadh when I travel again. Absolutely loved it. #riyadh #jwmarriott #saudiarabia
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 30 Nov 2023
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nomad13033029516 wrote a review Sept 2023
1 contribution
I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 30 Nov 2023
Dear valued guest, Thank you for taking the time telling us about the experience you witnessed during your recent stay at JW Marriott Hotel Riyadh. It is only through valuable feedback as your own that we are able to honestly evaluate our product and continuously improve the services we offer to our guests. We have noted your comments of dissatisfaction, and we sincerely apologize for the inconvenience caused. Please rest assured that this matter has been brought to the attention of the concerned people for their appropriate action, and our team already contacted you regarding this matter. Once again, we thank you for taking the time to let us know your valuable opinion and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cooper C wrote a review Jul 2023
1 contribution
The breakfast service is really next level. The team always remembers my name and preferences. They really make me feel at home when I’m away from my family. Because of their high quality service they are my hotel of choice in Riyadh. Special shout out to Ahmad zamruth for his exceptional professionalism!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 23 Jul 2023
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future. Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marianne M wrote a review Jun 2023
1 contribution
The best steakhouse in Riyadh. The food is amazing, the service, the team, everything was beyond expectations. The waiters never stopped smiling, and making sure we get everything on time. This place is a must.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 11 Jul 2023
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations, and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future. Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arnold M wrote a review Jun 2023
9 contributions1 helpful vote
the place that has good ambiance, a nice place to hang out with friends and family highly recomendable drinks are very unique and cakes are esquisite... thank you ahmad and jayson for accomodating us excellent service we experience..........
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Khaled Al-Jamal, General Manager at JW Marriott Hotel Riyadh
Responded 25 Jun 2023
Dear valued guest, Thank you for choosing JW Marriott Hotel Riyadh. We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior services and accommodations, and your comments are very important to us. Once again, we thank you for taking the time to let us know your valuable opinion, and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future. Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 5,471 - R 13,659 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Burj Rafal Hotel
LOCATION
Saudi ArabiaRiyadh ProvinceRiyadh
NUMBER OF ROOMS
349
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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JW MARRIOTT HOTEL RIYADH - Reviews & Price Comparison (Saudi Arabia) - Tripadvisor

Frequently Asked Questions about JW Marriott Hotel Riyadh
What are some of the property amenities at JW Marriott Hotel Riyadh?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Riyadh?
Top room amenities include a kitchenette, a flat screen TV, and blackout curtains.
What food & drink options are available at JW Marriott Hotel Riyadh?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at JW Marriott Hotel Riyadh?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Riyadh?
Conveniently located restaurants include JW Steakhouse, Kitchen On 3, and JW Glass Garden.
Are there opportunities to exercise at JW Marriott Hotel Riyadh?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JW Marriott Hotel Riyadh?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Riyadh offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Riyadh?
The staff speaks multiple languages, including English, Arabic, Turkish, Filipino, and Urdu.
Are there any historical sites close to JW Marriott Hotel Riyadh?
Many travellers enjoy visiting At-Turaif (8.6 km) and Imam Mohammed bin Saud Mosque (8.4 km).
Does JW Marriott Hotel Riyadh have any great views?
Yes, guests often enjoy the city view available here.