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King Fahad Road Sahafah District, Riyadh 13315- 2174 Saudi Arabia
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Traveller (373)
Room & Suite (83)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/08/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/08/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 637 hotels in Riyadh
Location
Cleanliness
Service
Value
Travellers' Choice
Experience luxury, style and comfort in the heart of the new commercial and business district of Riyadh JW Marriott Hotel Riyadh is just 27 km away from King Khaled International Airport on the Kind Fahad highway that connects the airport to the city centre. The hotel brings you 349 rooms and suites with inspired, tasteful and stylish modern Najdi architecture. Relax in spacious accommodations, which feature state-of-the-art technology, warm and soothing tones and panoramic views of the city. Unwind after a busy day in our outdoor pool, maintain your fitness routine in the 24-hour fitness center and enjoy Middle Eastern and International cuisines at our two on-site restaurants. We have everything you need for a perfect stay in Riyadh.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Kids stay free
Babysitting
Car hire
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Kitchenette
Kitchenware
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Arabic, Filipino, Turkish and 1 more
Hotel links
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Location

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626Reviews6Q+A44Room tips
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Most Recent
Muhammad A wrote a review Yesterday
2 contributions
Stayed here around 60 nights. Really liked the extent of customer service - staff will go out of the way to provide best service and be super professional. Amenities are great. During my time construction was going on in the neighboring area that got a bit loud during the day.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barghouthy wrote a review Jun 2022
Dubai, United Arab Emirates17 contributions4 helpful votes
I have stayed in over 100 properties worldwide and I have experienced a variety of luxury hotels but I have never had the heartfelt experience I had at JW Marriott Riyadh. Although the facilities, amenities and services were luxurious and best in class, what makes this hotel unique is their people, their genuinely empathetic and welcoming team. Every single member of their team was genuine, smiling and always eager to help, even when I didn’t need it. They all practiced self introduction and showed genuine empathy and aimed at providing a great experience. I haven’t had the pleasure to get to know all the staff but I would like to mention the great hospitality of AbdulMajeed, Awatef, Ivo, Muhannad, Talal, AbdulRahman, Yazeed, Bilal, Phillip and Juan. Thank you for making my stay at JW Marriott Riyadh a rewarding experience.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sultan wrote a review May 2022
Langkawi, Malaysia52 contributions60 helpful votes
We had pleasant stays at this property, thanks to Abdullah Alhamawi for the room upgrade and special preparations made ahead of our arrival as we were celebrating an occasion. However, the local guy at the cafe shop may need more training. He need to be welcoming, smile at guests or at least response when guests are talking to him. The other issue was that the refund of the remaining amount after checking out, they have not issue that regardless of the number of calls and emails. It was released by the bank after 40 days.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jguisaso wrote a review Feb 2022
Mexico City, Mexico632 contributions71 helpful votes
I stayed in the Burj Rafal, JW Marriott during almost a month and I felt like home. My stay was great and enjoyed it very much and despite some renovations were going on, I did not suffer any inconvenience or noise. All the associates were very attentive; however, I need to highlight the great experience provided during every breakfast by Usman and Chef Mikko. Both are assets and extremely accommodating. An always smiley Filipino Laundry attendant took care of clothes throughout the stay an extremely attentive manner. Upon departure, Nawaf recognized me and thanked me for my loyalty and made me feel very special. I definitively recommend staying at the Burj Rafal and it’s my first choice when visiting Riyadh.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Melissa W wrote a review Jan 2022
Jeddah, Saudi Arabia279 contributions52 helpful votes
+1
The Burj Rafal was amazing. Although there were renovations happening on site, it did not alter our experience at all. Even though the lounge was closed we could still get snacks and premium drinks in the lobby or delivered to our room. Right away my Elite status was recognized and they sent fruits and snacks to the room. I used my suite night rewards here and my request was approved within minutes. My suite had beautiful views of Riyadh and was comfortable and clean. There was a full kitchen and even laundry in the 3 bedroom suite. Next time I visit here I will definitely bring my whole family. The location is super convenient being right on the main highway, making it easy to drive to all attractions as well as back to the airport. There is also parking available on site. The staff was all very welcoming and accommodating. Soon this hotel will become a JW property and they are currently finishing the conversion. I am so excited to visit again.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Parking available, and busy on weekends but not overwhelming for such a large property.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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M . Et wrote a review Oct 2021
4 contributions3 helpful votes
While there was some construction and minor renewal while I was there, but they managed it professionally. The place is nice, room is clean, everyone is supportive and friendly, starting from the reception and cleaning to restaurant team (Specially Osman and Meko). I believe once they finish the construction work, the place will be in a different level.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alicia V wrote a review Sep 2021
London, United Kingdom17 contributions26 helpful votes
Solid business hotel. Good location close to the airport . High floor with nice views . Great bed. Under renovation which is a shame . Mark and Christian in the hotel lobby restaurant were particularly helpful . Will return !
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Juliet C wrote a review Sep 2021
1 contribution
It was a great place to stay during our quarantine days. The ambiance, the food, the staff are very friendly and accommodating specially the breakfast buffet staff to chef Mikko, Efren and the rest of the staff. Thank you. Highly recommended.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael wrote a review Jul 2021
Riyadh, Saudi Arabia1 contribution
This is a very good hotel in Riyadh and excellent things cover up a few minor problems. First is the professionalism and friendliness of all staff starting from the reception, concierge, room attendants, spa and gym staff and most specially the all Filipino staff on breakfast buffet, Check Mico, Jerry & others. They are very corteous and helpful as well. The city view is gorgeous specially at night overlooking the King Fahd road and we stayed on the 20th floor. My 2 daughters loved their comfortable bed and enjoyed the regularly cleaned outdoor swimming pool. Me and wife regularly go to gym at night and it is well maintained. There is still a bit of attention they need to upgrade and that is the toilet water is overflowing from the shower area to toilet floor so we need to put towels in order not to wet the carpet of the room. The wash basin smells drainage and sometimes the water is not going down the drain. Overall, this is an excellent hotel and we will definitely be back once they are fully operation somewhere between Nov to Dec 2021. Ciao!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wilson C wrote a review Jul 2021
Riyadh, Saudi Arabia31 contributions8 helpful votes
+1
I usually okay with any Marriott hotels. They were not particularly wow, but it was always clean and comfortable. However, this Marriott hotel was absolutely not up to the Marriott standard. The design of this so-called Executive Room just show that one didn't put in any thinking at all. Renovation excuses? Then it could charge an unreasonable price for horrible room finishing and maintenance? The pics said a thousand words. Nothing more needed to say.
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Date of stay: June 2021
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dalia Alageel, Marketing at JW Marriott Hotel Riyadh
Responded 2 weeks ago
Dear Mr. Wilson, Thank you for taking the time telling us about the experience you witnessed during your recent stay at JW Marriott Hotel Riyadh. It is only through valuable feedback as your own that we are able to honestly evaluate our product and continuously improve the services we offer to our guests. We have noted your comments of dissatisfaction on the hotel product. We sincerely apologize for the inconvenience caused. Please rest assured that this matter has been brought to the attention of the concerned people for their appropriate action. Once again, we thank you for taking the time to let us know your valuable opinion and we look forward to welcoming you back to JW Marriott Hotel Riyadh in the near future.
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PRICE RANGE
US$306 - US$392 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Burj Rafal Hotel
LOCATION
Saudi ArabiaRiyadh ProvinceRiyadh
NUMBER OF ROOMS
349
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Frequently Asked Questions about JW Marriott Hotel Riyadh
What are some of the property amenities at JW Marriott Hotel Riyadh?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Riyadh?
Top room amenities include a kitchenette, a flat screen TV, and blackout curtains.
What food & drink options are available at JW Marriott Hotel Riyadh?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at JW Marriott Hotel Riyadh?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Riyadh?
Conveniently located restaurants include Tugra, Applebee's Riyadh Tahlia, and Buffalo Wild Wings.
Are there opportunities to exercise at JW Marriott Hotel Riyadh?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JW Marriott Hotel Riyadh?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Riyadh offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Riyadh?
The staff speaks multiple languages, including English, Arabic, Turkish, Filipino, and Urdu.
Are there any historical sites close to JW Marriott Hotel Riyadh?
Many travellers enjoy visiting Al Masmak Fortress (10.2 km), At-Turaif District in Diriyah (8.7 km), and Imam Mohammed bin Saud Mosque (8.4 km).
Does JW Marriott Hotel Riyadh have any great views?
Yes, guests often enjoy the city view available here.