We made a reservation for this weekend, all hotels in Jerusalem let religious people stay to after the Jewish Sabbath. When I made the reservation no one told me about any limitation. They phoned me 3 days later and told me I had to be out of the room by 14. They cancelled my reservation without a problem, my kids were disappointed I will not book with them again
Problems with the check in. For some reason the order didn't match what they saw. They never answer the phone when you call from the room. Problems with electricity. Too little towels. To cakes at the "cake break".
A family occasion was spoilt by the quality of the rooms and lack of service by employees mostly in the dining room. The food was or and often too spicy not the freshest either. We did enjoy the pool and surrounding grassy area. The hotel was none too clean considering we are still plagued with corona. The bedrooms were dirty some of the family had uncomfortable broken mattresses and a broken shower. The room carpet could do with a good steam clean as they are surely full of bacteria and fungus . All in all a big disappointment.
We were hosteled during August for 2 nights. We're we're 14 people. The rooms were basic and the bed were very uncomfortable. The food was very very basic and far from fresh. We were shocked from the bad quality of the food. The service was basic and not welcoming. The pool water was cold and full of people outside the hotel. No children activities in the hotel. We're we're told otherwise. Not recomended.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing