Mamilla Hotel
11 Shlomo ha-Melekh, Jerusalem 9418238 Israel
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Room & Suite (256)
Dining (216)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20/06/24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mamilla Hotel
Updated 20/06/24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 121 in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
Jerusalem's Finest, and most Fashionable Lifestyle Hotel, will usher- in a new experience of exceptional hospitality in Israel. Featuring 194 rooms and suites, it will be epitomize Jerusalem's rich cultural heritage and bustling daily life. Inspired by Alrov Luxury Hotels' vision and commitment to excellence, and master-minded by world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni, it combines sophistication and simplicity with eclectic aesthetics, exciting lighting, textures and colors, inspiring the imagination and delivering a truly unforgettable experience. It brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as a variety of banqueting spaces with excellent personalized service, cutting-edge technology and exquisite design, for holding private and social events.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Laptop safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
166Restaurantswithin 0 km
65Attractionswithin 0 km
Contact
11 Shlomo ha-Melekh, Jerusalem 9418238 Israel
Getting there
Car HireSee all Jerusalem car hire
2466Reviews34Q+A100Room tips
Reviews
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The hotel is located very close to the old city, just beside a modern mall with a large variety of opportunities for shopping and eating. The rooms are not so large, but comfortable and with innovative solutions to bring the sensation of more free space. The breakfast is very complete and with a carefull presentation. The services and employees provide efficient attention to the guests. But, by far, the best is the amazing view in the roof top were it is possible to see an amazing sunset and the lights of the city around the old city walls.
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Date of stay: June 2022Trip type: Travelled
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 3 days ago
Dear Mamilla Hotel Guest, Thank you for choosing Mamilla Hotel, for sharing your exquisite review, and magical photo, with TripAdvisor's worldwide readership. We are thrilled to know from your description, that you very much enjoyed Mamilla Hotel's known to be convenient location, and authentic design. It is wonderful to also read about (and to see in your photo) just how much pleasure you got from taking in Jerusalem's one-of-a-kind views, as seen from our RoofTop Terrace. We were delighted to share your appreciation with our staff, and made sure to convey your fascination about breakfast, with our dining hall team. We could also not help noticing your top rating for sleep quality, which is supremely important to all who very much value their sleep. What a pleasure it will be, Dear Fernando, to host you again, hopefully soon. Sincerely, The Mamilla Hotel Management and Team.
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After 2 years without visiting going back was a blessing. Had the most wonderful stay ever. EVERYBODY made my stay incredible wish to mention some people but just small example as everyone made the effort for my stay to be unique, Mr. Pinkhas, George, Nadia, Stephen, Carlos and all front desk and everybody at breakfast too. The best o hotel in Jerusalem by far, the most cozy and the only one that makes you feel at home.
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 5 days ago
Dear Mamilla Hotel Guest, Thank you very much for, once again, choosing Mamilla Hotel! We were most honored to welcome you back to again enjoy a wonderful time in our midst. We are very blessed to know, time and again, that you love, choose and celebrate Mamilla Hotel as much as you do, and are thankful to you for sharing your excellent review on TripAdvisor. We believe that when the noble pursuit of having a great time meets the reality of a warm reception and a cozy environment, magical things happen! Thank you for your honorable mention of: Mr. Pinkhas, George, Nadia, Stéphane, Carlos and all Front Desk and Breakfast Hall employees, for helping the magic to come true. We are very appreciative of your sincere appreciation, and would love welcoming you back on all you future visits and stays! Cordially, The Mamilla Hotel Management and Team.
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After 3 years of not being able to travel we returned to the Mamila Hotel in Jerusalem where we were greeted like royalty. The hotel was spotless. Our room was very clean and freshened up very well twice daily. We had 2 wonderful dinners in the hotel. One at Happy Fish and the other at the Rooftop Restaurant where the view of the old city is spectacular. The food in both of the restaurants was beautifully presented and delicious. The staff everywhere in the the hotel were so polite and always wanting to please.,especially the people working in Reception, Mark, Alessandra ,Rachel and Faoud. Everyone working in the hotel went out of their way to make sure that we were happy. We look forward to returning to the Mamila Hotel again next year. Debbi Nathanson
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, Thank you for taking a moment to describe your most recent Mamilla Hotel stay, as a distinguished returning guest of ours! We make it a point to meet, and greet, and treat, all our guests like royalty! Returning guests always feel especially welcome, because they are coming back to a place in which they know they will receive the care and attention they rightfully desire. We at all times strive to remain true and attentive to their personal requests, and feel it is our privilege to be of service to all who arrive to enjoy the advantages Mamilla Hotel is known to offer. Your personal kind words, Dear Ms. Nathanson, are what makes Mark, Alessandra, Rachel and Fouad (our ambassadors), all the more passionate about maintaining excellent relations with our guests from all over the world. We made sure to thank all the above mentioned individuals, as well as our diligent Housekeeping team, and our one-of-a-kind Rooftop and HappyFish ensemble. Sincerely looking forward to many, many ,more fantastically unique Mamilla Hotel times, with you as our guest! The Mamilla Hotel Management and Team.
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Pleasantly surprised by the attention to detail. Culti fresh citrus odour in the entrance .. Decor and flower arrangements absolutely beautiful. Mario at front desk very helpful with just everything. Front Desk Manager very understanding with our late check out on Chag due to us being observant. Unfortunately Shabbat lunch was not amazing, but service was good. Very looking forward to our next visit very soon x Debbie, Netanya
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, Thank you for choosing Mamilla Hotel for your wonderful stay on Shavuot! We are delighted that you loved the hotel's authentic multi-sensory design, to which our Chief Decorator earnestly accords much thought and attention every single day. We made sure to share with our Front Desk Management your warm appreciation for Mario, our Front Desk representative, for the attentiveness, genuine positive approach, and congeniality, that he is often commended for. Your personal satisfaction about the Front Desk Manager's readiness to extend your stay, was also shared with him and our Senior Management. Uncompromisingly sincere service is what we truly believe in, and we are very pleased that it shows up in truth. On another note, we regret learning that not all aspects of your stay were completely up to par. Be assured that your comment in this regard was also brought to the attention of the relevant managers. We look forward to welcoming you back for an all around excellent return visit! In the interim, accept, Dear Guest, our warmest sincere wishes, The Mamilla Hotel Management and Team.
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I recently spent 5 nights at Mamilla Hotel. All the staff were nice, and helpful. Very good experience. Of special note are Mohammed and Mario who were most helpful. Very good breakfast and rooms. Minor issue of the bathroom being glassed in which is disturbing in the middle of the night. Overall good experience, excellent hotel.
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Date of stay: May 2022Trip type: Travelled
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, A pleasure it is to read your overall excellent review! Thank you for sharing your personal experience with a world of travelers. We take pride in knowing that your stay was characterized by quality service and an optimal sleep quality (VERY IMPORTANT). We were also delighted to share your warm appreciation with both Mario and Mohammed, who are often remembered by our guests, for their straightforward warmth and sincere attention (both as a team and as individuals). We also noted your additional comment, concerning the bathroom design. It is essentially important for us to learn from our guests. This is how we live, how we learn, and how we grow, a day at a time. Looking forward to hosting you again, hopefully soon, The Mamilla Hotel Management and Team.
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We stayed at the Mamilla over other hotels because it was well positioned for access to the Old Town and food markets. The room was well appointed and a good size however one of the neat features of the hotel was the roof top bar which we could not access in 2 of the 3 nights we were there because it was closed for functions. On the one occasion we did it was very underwhelming with bad staff service and lack of basic bar experience and lack of bar food. The hotel lacks ambience with no background music and the staff are not focused on the level of customer service expected from a hotel of this calibre. The one highlight was the breakfast area with a gorgeous outdooor courtyard and staff who were very helpful.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Guest, Thank you for taking of your time to share your recent experience with us. We consider each and every review we receive with utmost importance, and are very pleased to know that you loved Mamilla hotel for its location, and the delicious and wonderful patio ambience during breakfast each morning. We nevertheless are disappointed to learn that owing to happy events that were taking place during your stay, you were unable to enjoy the delight of the Rooftop bar, which is certainly one of the unique highlights of Mamilla hotel. For that, we can only apologize , and would very much like to share with you our wish that you shall soon stay with us again, so that we can make sure next time, to offer you the pleasure of enjoying the Rooftop thoroughly and comprehensively. Sincerely said, as we send you our Best Wishes, The Mamilla Hotel Management and Team.
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Beautiful hotel but it has some problems. We stayed for 3 nights, the room was very nice, housekeeping is excellent, beds are very comfortable. Breakfast is not impressive, very few hot choices, minimal fruit and yogurt choices. But the biggest problem is the hotel constantly has big events and you can’t use the beautiful roof deck bar and restaurant! 2 nights in a row it was completely CLOSED TO HOTEL GUESTS! And the other bar, the “Mirror Bar” was NEVER even open. If they’re going to close the main restaurant and BOTH bars, they should not advertise it. For such a high price we were very disappointed. We would not stay here again.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, Thank you for choosing Mamilla Hotel for your most recent Jerusalem stay. We thank you for commenting upon the aesthetic appeal of Mamilla Hotel's indoor and outdoor spaces, for which many of our guests love staying at the Mamilla Hotel, repeatedly. We apologize sincerely for the coincidental overlap between the dates of your stay and the happy events that were scheduled and indeed took place on the Rooftop that night. We of course understand your wish to enjoy wining and dining in our RoofTop Restaurant and bar, and will be sure to ameliorate our coordination of stays and events, and in this way all parties will get what they came for. Thank you again for choosing to stay with us, and please be assured, Dear Jimmy, that should you choose to stay with us again, we will do all we can to best accommodate you on dates that do not coincide with the exciting in-house events it is also our privilege to host this summer. We do look forward to being of service to you in the near future, Sincerely, The Mamilla Hotel Management and Team.
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This was our first visit to Jerusalem. The hotel location is excellent. It is a well thought out modern, homey type vibe. We had a room on the 1st floor but all rooms look onto a central courtyard. Rooms are big which is nice. Based on the price and in comparison to similar hotels its not up to the standard it needs to be. 1. Shower head pressure terrible. 2. The rooftop bar is such an incredible opportunity to have a drink and dinner, but it’s totally underwhelming. Staff are not well versed in service. Drinks need to be served with olives and small bites, and Kalmata olives from a bag terrible, especially with the choice in the old city. Bar itself needs a refit and the space redone completely. Look at a Soho house to get the idea. 3. Friday ( Shabbos) for a non Jew difficult in all aspects so be prepared for very little by way of restaurants, staff and service… etc 4. Courtyard should be closed to all residents by 8pm because people swing on the chair swings with kids and the noise reverberates into all rooms until well into the night.…
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Date of stay: June 2022Trip type: Travelled
Room Tip: Friday and Saturday Shabbos.
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2 Helpful votes
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, Thank you for choosing Mamilla Hotel for your most recent visit to Jerusalem. We are delighted, and most honored, to have had the opportunity to host you, in the precise location that best befits your requirements, and to offer you an uncompromisingly unique experience including well-appointed and spacious room, and a homely ambiance. We live, discern, and improve by learning from our guests' description of their experiences, and we are most thankful to you, personally, for candidly sharing your views, in a detailed and respectful manner. Please accept, Dear Despina, our apology for the experienced inconsistencies, and be assured also that what you write earnestly matters to us, and that your comments have already been included in our etiquette protocol for the present season. Please know also, that we very much would appreciate being of service to you in the near future. Sincerely, The Mamilla Hotel Management and Team.
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I've stayed in many hotels in Jerusalem. This one is very conveniently located to the Old City and, of course, the Mamilla mall and its shopping and restaurants. It's also very close to Ben Yehuda Street. The room was lovely. The food was great. The best part of my stay was the staff that served our meals. I was at the Mamilla for business and had several meetings at the hotel over meals. In general, they were all wonderful. In particular, Kamal was fabulous. By the second of five days, he knew I liked this special chocolate treat for breakfast and it would magically appear each morning. A great stay happens when the details are managed well. Lucky for me (and my entire group), we had Kamal to take care of us!
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, What a pleasure it is to read your splendid review, and to take in all the fine details, that when considered all together, create the wonderful mosaic of your truly remarkable stay with us! We thank you also for discerningly sharing your personal thoughts with TripAdvisor's word wide readership. TripAdvisor is fantastic, and we are also thankful for it's indelible contribution, in sharing what Mamilla hotel is all about. We were particularly pleased to share your highest satisfaction with Kamal, who took special care in catering for your every need and culinary desires during your business-oriented trip. Thank you also for adding a photo reflecting his genuine congeniality, for which he is well known. We look forward to welcoming you back to more experiences in which the pure value of a great location, merges with dreams come true, and details that marvelously fall into place to create an existing sense of splendor. Sincere Best Wishes from us all, The Mamilla Hotel Management and Team.
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This attractive, luxurious hotel is in a great position – an easy walk to the Old City and a short walk from Damascus Gate light rail stop. The staff were excellent. We ate dinner in the Rooftop Restaurant once and in Happy Fish twice – all three meals were excellent. The buffet breakfast offered an extensive choice, including an egg station for omelettes etc, and all the food was fresh and tasty. However, some dishes that are usually included in an Israeli breakfast were missing from the buffet, replaced by more international options. We felt that the major problem in this hotel was that our room was spoilt by poor design. It was a studio room which, the hotel’s web site states, is 301 to 323 sqft (28 to 30 sqm) in size – larger than many hotel rooms. However, over 30% of this floor area was taken up by the en suite facilities, which included a huge bath, a large area occupied by a rainfall shower, as well as a separate washing area and a separate WC. As a result there was little space around the bed and an extremely cramped seating area, making it difficult to use a laptop in the room. In short, the room design causes a reasonable sized room to feel much smaller! Room lighting is also poorly designed, with switches in five different places and no obvious logic to what turned on from where. The ensuite lighting is partly operated by switches in the washing area and partly from a switch by the door to the room. The floor light can only be brightened or dimmed by bending down to adjust a switch at floor level. It took quite a while to walk round and find all the switches to turn off every light! Besides using a vast amount of water, the bath is very wide and deep with nothing to which to hold on, making it very difficult for older people (like ourselves) to use it safely. There is both a rain shower and a hand shower – but the control for these were positioned so that they cannot be used without passing under the rain shower – not much use for anyone who has to keep any part of their body dry for any reason (or for anyone who just does not like rain showers!).…
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Date of stay: March 2022
2 Helpful votes
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded 1 week ago
Dear Mamilla Hotel Guest, Thank you for letting us, and a world of travelers, know about your personal Mamilla Hotel experience. We are thankful to you for taking the time to share your utmost satisfaction with Mamilla Hotel's great location, authentic appeal, and, most significantly, the service our staff always is privileged to offer. On behalf of our whole team, we thank you for brightening our day with your personal warm compliments. It is always crucial for us to know how our guests feel. This is how we know how to always grow and accommodate our spaces and service to best suit what our guests need and desire. Thank you also for your description of what you feel can still improve. We have already included your suggestions in our optimization protocol, for review and implementation. We look forward to welcoming you back and being of service to you on your next Mamilla Hotel stay, as disitinguished returning guests, hopefully in the near future. Cordially yours, The Mamilla Hotel Management and Team.
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PRICE RANGE
US$455 - US$616 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mamilla hotel jerusalem
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
194
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Claim Your Listing Frequently Asked Questions about Mamilla Hotel
Which popular attractions are close to Mamilla Hotel?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.4 km), The Friends of Zion Museum (0.4 km), and Église du Saint-Sépulcre (0.4 km).
What are some of the property amenities at Mamilla Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
What food & drink options are available at Mamilla Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mamilla Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Mamilla Hotel?
Conveniently located restaurants include Deja Bu, Blue Hall Music, and Mirror Bar.
Are there opportunities to exercise at Mamilla Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Mamilla Hotel have airport transportation?
Yes, Mamilla Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mamilla Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Jerusalem.
Are any cleaning services offered at Mamilla Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mamilla Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mamilla Hotel?
The staff speaks multiple languages, including English, Spanish, French, Russian, Arabic, and Hebrew.