The hotel is located very close to the old city, just beside a modern mall with a large variety of opportunities for shopping and eating. The rooms are not so large, but comfortable and with innovative solutions to bring the sensation of more free space. The breakfast is very complete and with a carefull presentation. The services and employees provide efficient attention to the guests. But, by far, the best is the amazing view in the roof top were it is possible to see an amazing sunset and the lights of the city around the old city walls.
After 2 years without visiting going back was a blessing. Had the most wonderful stay ever. EVERYBODY made my stay incredible wish to mention some people but just small example as everyone made the effort for my stay to be unique, Mr. Pinkhas, George, Nadia, Stephen, Carlos and all front desk and everybody at breakfast too. The best o hotel in Jerusalem by far, the most cozy and the only one that makes you feel at home.
After 3 years of not being able to travel we returned to the Mamila Hotel in Jerusalem where we were greeted like royalty. The hotel was spotless. Our room was very clean and freshened up very well twice daily. We had 2 wonderful dinners in the hotel. One at Happy Fish and the other at the Rooftop Restaurant where the view of the old city is spectacular. The food in both of the restaurants was beautifully presented and delicious. The staff everywhere in the the hotel were so polite and always wanting to please.,especially the people working in Reception, Mark, Alessandra ,Rachel and Faoud. Everyone working in the hotel went out of their way to make sure that we were happy. We look forward to returning to the Mamila Hotel again next year. Debbi Nathanson
Pleasantly surprised by the attention to detail. Culti fresh citrus odour in the entrance .. Decor and flower arrangements absolutely beautiful. Mario at front desk very helpful with just everything. Front Desk Manager very understanding with our late check out on Chag due to us being observant. Unfortunately Shabbat lunch was not amazing, but service was good. Very looking forward to our next visit very soon x Debbie, Netanya
I recently spent 5 nights at Mamilla Hotel. All the staff were nice, and helpful. Very good experience. Of special note are Mohammed and Mario who were most helpful. Very good breakfast and rooms. Minor issue of the bathroom being glassed in which is disturbing in the middle of the night. Overall good experience, excellent hotel.
We stayed at the Mamilla over other hotels because it was well positioned for access to the Old Town and food markets. The room was well appointed and a good size however one of the neat features of the hotel was the roof top bar which we could not access in 2 of the 3 nights we were there because it was closed for functions. On the one occasion we did it was very underwhelming with bad staff service and lack of basic bar experience and lack of bar food. The hotel lacks ambience with no background music and the staff are not focused on the level of customer service expected from a hotel of this calibre. The one highlight was the breakfast area with a gorgeous outdooor courtyard and staff who were very helpful.
Beautiful hotel but it has some problems. We stayed for 3 nights, the room was very nice, housekeeping is excellent, beds are very comfortable. Breakfast is not impressive, very few hot choices, minimal fruit and yogurt choices. But the biggest problem is the hotel constantly has big events and you can’t use the beautiful roof deck bar and restaurant! 2 nights in a row it was completely CLOSED TO HOTEL GUESTS! And the other bar, the “Mirror Bar” was NEVER even open. If they’re going to close the main restaurant and BOTH bars, they should not advertise it. For such a high price we were very disappointed. We would not stay here again.
This was our first visit to Jerusalem. The hotel location is excellent. It is a well thought out modern, homey type vibe. We had a room on the 1st floor but all rooms look onto a central courtyard. Rooms are big which is nice. Based on the price and in comparison to similar hotels its not up to the standard it needs to be. 1. Shower head pressure terrible. 2. The rooftop bar is such an incredible opportunity to have a drink and dinner, but it’s totally underwhelming. Staff are not well versed in service. Drinks need to be served with olives and small bites, and Kalmata olives from a bag terrible, especially with the choice in the old city. Bar itself needs a refit and the space redone completely. Look at a Soho house to get the idea. 3. Friday ( Shabbos) for a non Jew difficult in all aspects so be prepared for very little by way of restaurants, staff and service… etc 4. Courtyard should be closed to all residents by 8pm because people swing on the chair swings with kids and the noise reverberates into all rooms until well into the night.…
I've stayed in many hotels in Jerusalem. This one is very conveniently located to the Old City and, of course, the Mamilla mall and its shopping and restaurants. It's also very close to Ben Yehuda Street. The room was lovely. The food was great. The best part of my stay was the staff that served our meals. I was at the Mamilla for business and had several meetings at the hotel over meals. In general, they were all wonderful. In particular, Kamal was fabulous. By the second of five days, he knew I liked this special chocolate treat for breakfast and it would magically appear each morning. A great stay happens when the details are managed well. Lucky for me (and my entire group), we had Kamal to take care of us!
This attractive, luxurious hotel is in a great position – an easy walk to the Old City and a short walk from Damascus Gate light rail stop. The staff were excellent. We ate dinner in the Rooftop Restaurant once and in Happy Fish twice – all three meals were excellent. The buffet breakfast offered an extensive choice, including an egg station for omelettes etc, and all the food was fresh and tasty. However, some dishes that are usually included in an Israeli breakfast were missing from the buffet, replaced by more international options. We felt that the major problem in this hotel was that our room was spoilt by poor design. It was a studio room which, the hotel’s web site states, is 301 to 323 sqft (28 to 30 sqm) in size – larger than many hotel rooms. However, over 30% of this floor area was taken up by the en suite facilities, which included a huge bath, a large area occupied by a rainfall shower, as well as a separate washing area and a separate WC. As a result there was little space around the bed and an extremely cramped seating area, making it difficult to use a laptop in the room. In short, the room design causes a reasonable sized room to feel much smaller! Room lighting is also poorly designed, with switches in five different places and no obvious logic to what turned on from where. The ensuite lighting is partly operated by switches in the washing area and partly from a switch by the door to the room. The floor light can only be brightened or dimmed by bending down to adjust a switch at floor level. It took quite a while to walk round and find all the switches to turn off every light! Besides using a vast amount of water, the bath is very wide and deep with nothing to which to hold on, making it very difficult for older people (like ourselves) to use it safely. There is both a rain shower and a hand shower – but the control for these were positioned so that they cannot be used without passing under the rain shower – not much use for anyone who has to keep any part of their body dry for any reason (or for anyone who just does not like rain showers!).…