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Carmel Forest Spa Resort by Isrotel Exclusive Collection

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Carmel Forest, Haifa 31900 Israel
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Traveller (915)
Dining (193)
Room & Suite (129)

About

#4 of 30 hotels in Haifa
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best

Finding an ideal luxury resort in Haifa does not have to be difficult. Welcome to Carmel Forest Spa Resort by Isrotel Exclusive Collection, a nice option for travellers like you.

The rooms offer a flat screen TV, a refrigerator, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Carmel Forest Spa features room service and a concierge. In addition, as a valued Carmel Forest guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

While staying at Carmel Forest Spa, visitors can check out Daliat El Carmel (2.8 mi), which is a popular Haifa attraction.

If you are interested in exploring Haifa, check out a science museum, such as Mada Tech - The Israel National Museum Of Science.

Carmel Forest Spa Resort by Isrotel Exclusive Collection puts the best of Haifa at your fingertips, making your stay both relaxing and enjoyable.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Aerobics
Conference facilities
Parking
Wifi
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Classic
Languages Spoken
Russian, Hebrew
1 070Reviews25Q+A100Room tips
Traveller rating
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Popular mentions
Charles wrote a review Nov 2020
9 contributions
Brilliant staff took care of our every need, especially during difficult covid days. Typically lavish Israeli breakfast and dinner. Wonderful open air pool set amid acres of the greenest lawns you will see in Israel. Super chilled experience. Look forward to a return trip.
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Date of stay: September 2020
Rooms
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Rina H. wrote a review Oct 2020
Mevaseret Zion, Israel486 contributions138 helpful votes
my daughters suprised me with 2 nights in the most luxurious hotel in Israel, located in the middle of the Carmel forest. the occasion for this invitation was my retirement from work. we were traveling so much in Israel, Europe, USA and more. I am a accessibility tourism specialist, so I was very disappointed to find that the resort had a real accessibility problems. I am a polio victim since 1954, using crutches for walking and a mobility scooter for long distances. I couldn't go to the swimming pool and the gardens because of stairs on the way. in the spa there was a simple massage bed and not an adjustable bed. it was very hard for me to climb on it. the public bathroom was not accessible, I couldn't enter the toilet cabin with my scooter. I was so surprised and disappointed, We enjoyed other isrotel hotels in eilat, dead sea and tel aviv all of them were accessible, so how can it be that the most high rated hotel that I dreamed to visit was so problematic for me?
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Date of stay: September 2020Trip type: Travelled with family
2 Helpful votes
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Maryon H wrote a review Aug 2020
30 contributions40 helpful votes
So we booked last minute and I didn't have time before to check out the spa but was told could book something on arrival. And after an extremely long wait to checkin and then having to queue up elsewhere for a young girl to write by hand what time we would have breakfast and dinner - there was nothing available. The only time I was offered was our breakfast slot! Food is good rooms are nice. Pool staff are not focussed and brought us drinks and fruit pots into our hands instead of finding us a table to put things on. Shops close at 5.30 just when everyone finsihes at pool and wants to wander around. This morning tried to go into a shop at 9.30 when it was meant to open at 9 and was told they are not ready and to go away. When discussing with customer service representative she basically told me off for not booking treatments in advance and even asked why I didn't call on Shabbat - I am religious. She told me off for not booking directly - there was no room. She told me off for not being a club member - I am. Isrotel has an excellent reputation and we love going to their hotels but Carmel spa is badly managed and to tell us it's the spa's problem.and not.theirs is just unacceptable especially when it is advertised as a spa hotel!
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Date of stay: August 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Dorin Malka, Owner at Carmel Forest Spa Resort by Isrotel Exclusive Collection
Responded 31 Aug 2020
Dear Maryon H, I was sorry to read that your last vacation at our hotel did not match your expectations. Our dedication to the well-being of our guests is of utmost value to us, which we have always carved for our flag and means in our eyes is the provision of courteous and professional service, in order to give our guests the vacation of their dreams. your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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ykw007 wrote a review Aug 2020
Tel Aviv, Israel10 contributions3 helpful votes
Just got back from yet another great time at the resort! Friendly welcoming back from the moment we stepped in, food & service was amazing, nothing like lounging at the pool with chillout music in the background. Can't wait to be back soon again...
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Dorin Malka, Owner at Carmel Forest Spa Resort by Isrotel Exclusive Collection
Responded 22 Aug 2020
Dear ykw007 , It was a pleasure reading how you enjoyed your recent stay in the Isrotel Carmel Forest Spa Resort Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future Best Regards Dorin
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Bekto007 wrote a review Aug 2020
Tel Aviv, Israel208 contributions88 helpful votes
+1
First, ill start with the Cons. This hotel is described as an exclusive 5 stars hotel. Well. It's NOT! My initial issues with this hotel started upon check-in. While after booking on Hotels.com I was given confirmation the booking final charge includes taxes and fees, the resort has notified me that in the small print of my reservation it's written that a local must pay VAT as well (a link in the final confirmation mail which you don't know you need to press). Now, you might say the resort is not to blame for this. But when the assistant manager came to explain to me the situation, she noted that previous guests had the same issue and she showed them as well where it's written. Well. True, Hotels.com is to blame for this. But some accountability should be on the resort as if more than one person had the same issue, you should fix this with Hotels.com. The customer shouldn't be surprised this way before he had even started his vacation. I consider myself a world traveler (as can be seen from my reviews) and always book via Hotels.com. It was always visible to see if I need to add more money at the hotel or not. This is the very first time this has happened to me! After this, not a nice experience in which also the hotel staff made me feel uncomfortable, I had no choice but to accept the charge. To their defense. They offered a 10% discount for the resorts SPA facilities. After receiving the room. The room was extremely dirty (can be seen in the attached photos). I would expect a 5 stars resort in COVID time to put an emphasis on this topic (especially as they publish they are COVID-19 certified) - I hope this was just dust accumulated in the room after it was cleaned. Now for the most important aspect, this hotel brags about: It's food. My recommendation is DO NOT go on a Saturday (Shabat). What they don't tell you is that the bread is not fresh and that you won't be served their weekday treats (Good coffee, freshly made bread, and eggs). I was extremely disappointed as well that out of the main course vegetarian options - some were not available (reducing the options to vegetarians) It all might seem a bit petty, but I remind you all this is an extremely expensive hotel trying to portray itself as luxurious. (A bottle of 500ml coke costs 16 NIS - 4.7$!!! insane) Last complaint - The resort itself is taken care of in terms of gardening and landscape (that's a big thumbs up for it) - But the rooms and the buildings are extremely old and need an intense refreshing up. Now for the good: A big thumb up for the staff (not including the reception staff). Especially to Nofar and Hila who waited for us very gracefully and were really kind. In conclusion - I will never return to this establishment. Isrotel really disappoint me this time (after being in the great Isrotel Tel Aviv royal beach resort) If you have spare money in these rough times. Don't spend it there!
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Date of stay: August 2020
Location
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2 Helpful votes
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Response from Dorin Malka, Owner at Carmel Forest Spa Resort by Isrotel Exclusive Collection
Responded 18 Aug 2020
Dear Bekto007 , The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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PRICE RANGE
US$331 - US$604 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carmel forest spa resort by isrotel exclusive collection hotel haifa, carmel forest hotel, carmel forest resort
LOCATION
IsraelHaifa DistrictHaifa
NUMBER OF ROOMS
126
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Frequently Asked Questions about Carmel Forest Spa Resort by Isrotel Exclusive Collection
Which popular attractions are close to Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Nearby attractions include Carmel National Park (4.3 km), Hanging Bridge at Nesher Park (6.7 km), and Atlit Detainee Camp (4.9 km).
What are some of the property amenities at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Yes, free parking is available to guests.
What are some restaurants close to Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Conveniently located restaurants include Eissalon, HaBait, and Nof Mul Havadi.
Are there opportunities to exercise at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Carmel Forest Spa Resort by Isrotel Exclusive Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Carmel Forest Spa Resort by Isrotel Exclusive Collection?
The staff speaks multiple languages, including Russian and Hebrew.
Are there any historical sites close to Carmel Forest Spa Resort by Isrotel Exclusive Collection?
Many travellers enjoy visiting Beit Shearim (10.5 km), Stella Maris Lighthouse and Carmelite Monastery (13.4 km), and HaMizgaga - Museum of Archaeology and Glass (13.5 km).