Mercure Istanbul West Hotel & Convention Center

Mercure Istanbul West Hotel & Convention Center

1 Asena Sok No:15 Yenibosna Merkez Mahallesi, Istanbul 34295 Türkiye
Traveller (59)
Room & Suite (44)
lunch buffet
Dining (6)

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About

3.0
#1 853 of 2 169 hotels in Istanbul
2.7 of 5 bubbles
Location
3.5 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Service
3.1 of 5 bubbles
Value
Looking for a place to stay in Istanbul? Then look no further than Mercure Istanbul West Hotel, a hotel that brings the best of Istanbul to your doorstep. As your “home away from home,” the hotel rooms offer air conditioning and a minibar, and getting online is easy, with free wifi available. Guests have access to room service while staying at Mercure Istanbul West Hotel. In addition, Mercure Istanbul West Hotel offers a pool and breakfast, which will help make your Istanbul trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Nearby landmarks such as Kazim Karabekir Merkez Cami (2.0 mi) and Selami Ali Cami (2.4 mi) make Mercure Istanbul West Hotel a great place to stay when visiting Istanbul. While staying at Mercure Istanbul West Hotel, you may want to check out Tike (1.1 mi) which is a short walk away. If you’re looking for things to do, you can check out Hagia Sophia Museum / Church (Ayasofya), Basilica Cistern, or Galata Tower, which are popular historic sites amongst tourists. We’re sure you’ll enjoy your stay at Mercure Istanbul West Hotel as you experience everything Istanbul has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Sauna
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Minibar
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
Languages Spoken
Turkish

Location

1 Asena Sok No:15 Yenibosna Merkez Mahallesi, Istanbul 34295 Türkiye
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 51 out of 100
51
Istanbul Airport
28.9 km
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Sabiha Gokcen
43.4 km
See all flights
126Reviews7Q+A8Room tips
Traveller rating
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Detailed Reviews
Ehab Nabil H wrote a review Oct 2021
Riyadh, Saudi Arabia
4.0 of 5 bubbles
The hotel is very nice and the location is very spectacular close to the Metro bus and major malls like Mall of Istanbul and 212. The Front desk agent Irem is really fantastic, professional, cooperative and very helpful and friendly. Irem exceeded my expectations with the rest of the Front Office team who is really doing great job in a very busy operation. One negative thing about this hotel is the housekeeping as they were not cleaning the room in a regular basis and when cleaned it, they had not cleaned it well. In addition, the staff is serving both hotels; Mercure and Pullman and I felt they gave more attention to the pullman side. However, the safety measures related to covid19 are really convenient and I really appreciated their prompt responses to my concerns especially from the front desk team; Irem and Aysegul.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JPS wrote a review Dec 2022
London, United Kingdom
2.0 of 5 bubbles
The Mercure is a worn and extremely tired part of the larger complex. Stayed here one night due to missed connecting flight in Istanbul, with the hotel being selected by the airline. The first room I was given had curtains, but they were only partially connected to the curtain track. In the next room, the carpet was worn and very badly stained; the towels are all badly frayed and thinning with age and use; the walls in the bathroom have very concerning marks/stained on them; cigarette burns on furniture; the walls are paper thin, so you hear all of the activity in the rooms next-door. On the plus side, there was free wi-fi, complimentary drinking water in the room and the bed linen seemed fresh. The evening meal was a buffet and the salad was very good. However, lunch the following day had no choice, a fixed menu and if you don’t like it (non-fish eater for instance), don’t eat it. In fairness to the restaurant manager, he did get me a salad, but this consisted of one tomato, cut into quarters and a significant pile of lettuce leaves, with some local cheese on the side (that is the extent of the recipe if you are thinking of trying it yourself). I did raise the above with reception, with a fairly predictable response but, in short and on cleanliness alone, this is not a five star standard hotel, in my opinion.
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Date of stay: December 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Go to another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
magdalena m wrote a review Jul 2022
2.0 of 5 bubbles
We are staying there while we were waiting for connected flight.
We did not get 3 beds room, and we waited over 4 hours for an extra bed for my son in 2 beds room.
In first room they give us the door was broken, and when we get the second room electric lock faild...
Carpet floor in the room is in realy bad shape.
Stuf also isn't very friendly...
Do not go there.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David R wrote a review May 2022
Mona Vale, Australia
2.0 of 5 bubbles
We stayed at this hotel as part of a tour of Turkey. The hotel is part of the Pullman Hotel but at the back. The room smells of smoke and the wi-fi is very slow verging on non existent. The shower has no water pressure and the air conditioning is stuck on 26 degrees. When we spoke to staff about the air conditioning we were told that it is not able to be adjusted. The breakfast is OK but nothing is hot and the scrambled eggs very bland and watery. Finally, the worst part of this hotel is the location. It is a 90 minutes drive into the old town of Istanbul. The hotel is on a very busy road which is difficult to cross to get to the local restaurants and factory outlet shopping mall which is on the other side of the road. I would stay in a hotel in the old town of Istanbul if I came to Turkey again.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Going Around wrote a review Jan 2020
Dublin, Ireland
2.0 of 5 bubbles
Good: the room was clean and the bed is very comfort
Bad: the fridge was empty. Very hude staff, they were not happy at all with simple questions. Poor breakfast, only one juice (not natural) and not many options, also extremely busy, they would need another restaurant for all those clients that they have from Turkish airlines
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mervepaslier, Guest Relations Executive at Mercure Istanbul West Hotel & Convention Center
Responded 09 Jan 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul West Hotel & Convention Center . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merve PASLIER Guest Relations Executive
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joanna wrote a review Oct 2023
Kuala Lumpur, Malaysia
2.0 of 5 bubbles
Firstly, the hotel looks ok from outside and lobby. Inside, lights are not on, it’s dark. Rooms are big which is a good point but rooms are dark, lighting is not enough. Toilet door hinge broke and door can’t close, shower head is broken and water is very little. Window was cracked from the outside. They use paper cups in room. Breakfast was very limited with very few choice to choose from. Wifi was not working at all throughout our stay. When we check out, water was actually leaking due to rain from the roof. Really a tired hotel that needs major renovations
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guilherme N wrote a review Dec 2023
Dublin, Ireland
1.0 of 5 bubbles
WARNING, they ask for a deposit of 150 euros and do not return it. I feel robbed by them. At the time of checkout, the employee opened an envelope, showed my card receipt, and said that they would issue a refund. Trusting them, I left and waited. It's been over a month, and nothing has been done, even with emails sent.
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Date of stay: November 2023
2.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Choose another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter S wrote a review Oct 2022
Geelong, Australia
1.0 of 5 bubbles
The Mercure is attached to the Pullman but it is a very very poor cousin to the Pullman.
Lights are like in a Steven King movie, barely lit, but I suppose it detracts from the stained and worn carpet.
Our room had the same grotty carpet, cigarette burns on the bedside tables, holes in the headboard, aircon that only heats, a light that immediately shorted out at the on/off switch, small paper cups for tea making that leak with boiling water.
When we approached reception they said "What do you want me to do about it?"
Would not recommend at all.
Terrible experience.
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Date of stay: October 2022
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: This was chosen as part of a tour group booking. It is out in the boondocks from all the action...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laraine S wrote a review Nov 2023
Brisbane, Australia
3.0 of 5 bubbles
We stayed at this hotel for two nights as part of our tour group. We were on 4th floor and wifi didn’t work so had to keep going to the lobby to use. There were no face or hand towels and no spare pillows, no iron or ironing board, kettle did not work and tv remote did not work. Luckily we were only there for two nights but unfortunately will be returning there for one night before flying home. The hotel was also situated far from amenities so not much to see or do without taking a taxi or Uber. I would not recommend this hotel if you had another option.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yusuf P. wrote a review May 2022
5.0 of 5 bubbles
The hotel is located beautifully it is amazing for both leisure and business the stuff in the hotel starting from the very first step in it has been very helpful. Guest services replied to every needs of ours within just couple minutes. I would especially like to thank Mr. Ugur in the front desk for not being just a clerk but being a welcoming host and making us feel that we are actually in good and professional hand. Will visit again.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laraine S asked a question Oct 2023
Brisbane, Australia38 contributions24 helpful votes
Do you supply hair dryer in all rooms ?
Chocguzel asked a question Apr 2018
27 contributions38 helpful votes
do they provide iron if i need it ?
Chocguzel asked a question Apr 2018
27 contributions38 helpful votes
do they provide iron if i need it x
Chocguzel asked a question Apr 2018
27 contributions38 helpful votes
does anyone have the email address for this hotel reception
Dinuka A wrote a tip Apr 2024
Colombo, Sri Lanka220 contributions47 helpful votes
2.0 of 5 bubbles
"don't go here"
Read full review
Guilherme N wrote a tip Dec 2023
Dublin, Ireland3 contributions
1.0 of 5 bubbles
"Choose another hotel."
Read full review
Ken S & Cathy N wrote a tip May 2023
Brisbane, Australia39 contributions2 helpful votes
1.0 of 5 bubbles
"Avoid, there are far better available. "
Read full review
JPS wrote a tip Dec 2022
London, United Kingdom22 contributions40 helpful votes
2.0 of 5 bubbles
"Go to another hotel."
Read full review
Peter S wrote a tip Oct 2022
Geelong, Australia4 contributions
1.0 of 5 bubbles
"This was chosen as part of a tour group booking. It is out in the boondocks from all the action in central Istanbul. It is truly awful."
Read full review
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PRICE RANGE
R 1,239 - R 1,562 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mercure Istanbul Airport Hotel
LOCATION
TürkiyeIstanbul
NUMBER OF ROOMS
377
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MERCURE ISTANBUL WEST HOTEL & CONVENTION CENTER - UPDATED 2024 Reviews & Price Comparison (Türkiye) - Tripadvisor

Frequently Asked Questions about Mercure Istanbul West Hotel & Convention Center
Which popular attractions are close to Mercure Istanbul West Hotel & Convention Center?
Nearby attractions include Starcity Outlet (0.7 km), Boyner Outlet Starcity (0.7 km), and Larin Jewellery (0.9 km).
What are some of the property amenities at Mercure Istanbul West Hotel & Convention Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Istanbul West Hotel & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Istanbul West Hotel & Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Istanbul West Hotel & Convention Center?
Conveniently located restaurants include Bedri Usta, Savak Usta, and Deep Fish Balik Restaurant.
Are there opportunities to exercise at Mercure Istanbul West Hotel & Convention Center?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Mercure Istanbul West Hotel & Convention Center have airport transportation?
Yes, Mercure Istanbul West Hotel & Convention Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Istanbul West Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Istanbul West Hotel & Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Istanbul West Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Mercure Istanbul West Hotel & Convention Center?
Many travellers enjoy visiting Florya Ataturk Marine Mansion (4.4 km), Complex Of Valide Sultan Mihrisah (7.7 km), and Sart kilisesi (Artemis tapınağı) (3.5 km).
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