We stayed at the Sheraton for 6 nights. Location was great. Service was wonderful. Everyone was so friendly and helpful. Highly recommend. Will come Back again. The shuttle arrive to Taksim was wonderful.
I had a tribble experience at this hotel! My money was stolen from my wallet inside my bag by the staff!!!! And the hotel is not doing much about it. So disappointed from 5 star hotel!! I chose this hotel because of good brand of Marriot sheraton but this if very far fro. 5 star hotel!! DO NOT STAY HERE.
Loved staying at the Sheraton. Great location. Amazing breakfast spread. Really friendly staff. Special shout out to Yunus at the concierge desk. Very helpful and kind. Would love to come back. Felt like home.
The breakfast at the hotel is really good, The provide a wide variety of cold cuts and great cheeses. The omelettes they serve are superb. Servet attended to all our needs for breakfast . Khumar was very helpful and helped us get around in the breakfast area she also recommended a very nice dinner at the Souq restaurant which was amazing!
We arrived at this hotel, and they were super busy. They are understaffed for the amount of guests they host. There were 14 and 15 year olds working as the staff. We checked in at 3 pm and it took them 30 minutes to find us a room. After that, it took them 30 more minutes to send us our luggage to the room. They keep the air conditioning off in the room when it is unoccupied even in peak summer. The temperature inside the room was 25C when we entered. We were very tired after long journey and needed to take a nap. We turn on the AC hoping it will cool down the room in next 30 min. But AC was not powerful enough. Even after 2 hours, the temp on thermostat was still showing 25C. We called front desk multiple times and their answer was to keep waiting. After one hour hour of more waiting (total 3 hours since we entered the room), the temp was still 25C. Obviously the AC was not making any difference. At last the front desk guy walks in with Technician and he is arguing with me that AC is working. Even though their own thermostat shows that the temp has not changed in the room. I called Marriott headquarters to complain. But hotel did not even answer the Marriott's phone call. At last after 3 hours they gave us a different room, but it had the same issue. At this point we just gave up and decided to just bear the torture for 2 nights and move on.…
I’ve been visiting Istanbul every other month and have usually stayed in a different Marriott property in the city, but due to not getting a room on my dates I thought I’d try the Sheraton Istanbul City Centre.. it was the best decision I’ve made. The hotel has an amazing vibe, the options in the executive lounge is out of this world! Rooms are spacious and very clean but more importantly the staff.. they are all so super friendly especially BATIKAN & NIGAR! They went beyond to assist me. They are a huge asset to this hotel! I’m very much looking forward to visiting the hotel again end of this month. Booking name was under Fyzah Ghani..
Food is superb. We had Chicken Shish, Lentil Soup and cannot stop eating it. Our kids love the french fries!! Servet was excellent in making sure we are all well taken care of! Thanks Servet, Chef and everyone in The Souq. A must visit restaurant when you are in Istanbul and wanna try the local food at its best taste!!!
It is a nice hotel with extraordinary staff (compared to the other hotels in Istanbu, I was impressed with their hospitality ). Breakfast was delicious and good enough including warm and cold food, especially omelette was tasty. Room view was awful but the bed was king-size and comfortable. The most important disadvantage of this hotel is the poor location. They provie guests with shuttle but it is still inconvenient to go to touristic areas and the hotel nabour is industrial and you should climb up for at least 15 minutes to arrive to streets near Istiklal. Even metro and bus station is not near.
One of the best coffee makers I have seen went to 8 different coffee shops around Istanbul never had great coffee like this guy made ask for furkan you won’t regret it he’ll get everything spot on makes it with love honeslty
Had a great time at Sheraton Istanbul City centre. Excellent breakfast. Great service. I would particularly like to thank Onur at the front desk for going the extra mile to ensure everything was perfect.