Sheraton Istanbul Ataköy Hotel

Sheraton Istanbul Ataköy Hotel

Rauf Orbay Caddesi Sahilyolu No:10 Bakirkoy, Atakoy, Istanbul 34158 Türkiye
Traveller (500)
Panorama of the Club Room at the Sheraton Istanbul Atakoy Hotel
360
Panoramas (8)
Lovely views over the marina and the sea
Room & Suite (317)

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About

4.0
#433 of 2 169 hotels in Istanbul
3.8 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, Turkish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Hammam
Baggage storage
Concierge
Executive lounge access
Newspaper
Picnic area
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bath / shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Sofa bed
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Hotel links
Special Offer:Earn points toward free nights.

Location

Rauf Orbay Caddesi Sahilyolu No:10 Bakirkoy, Atakoy, Istanbul 34158 Türkiye
Name/address in local language
792Reviews18Q+A100Room tips
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Detailed Reviews
Stef G wrote a review Mar 2023
California
3.0 of 5 bubbles
This hotel was selected for us with the Turkish Airlines business class flight stopover benefit. It is located quite far from the historical district of Istanbul so I am a little unsure of why it was chosen. The hotel is quite old and in need of a serious update! We only reserved one out of the 2 nights offered through Turkish Airlines. Getting to the hotel was an experience and even for seasoned international travelers I believe that we were taken advantage of by the taxis. This is something every visitor needs to be cautious of when visiting here.

Our room was on the 2nd floor, with a view of the water (nice). There were at least 4 lightbulbs that were out in our room making it interesting to see at night. While the shower & hot water was devine after 3 weeks in safari camps - the shower needs work. There is a rain shower and separate shower head. As we hate rain showers, we preferentially use the moveable (up & down, angle where you desire) shower head. Unfortunately the bracket for securing that head was old, unstable, and dangerous. Both my husband and I nearly broke the glass shower walls trying to catch the falling apart shower head and got some awesome bruises to tell the story. Could NOT figure out the heating/AC system in the room even though there was an accessible controller. We could not even turn it off.

Huge hotel that was not busy during our visit. Morning buffet breakfast was expansive and well done. We were thankful the restaurant was only 5% full during our meal. There is made to order egg station and every pastry and local food item you could want to try. My only suggestion would be to add more fresh fruit. There was almost NO fresh fruit anywhere on the huge buffet. We ate in downtown Istanbul so we did not experience the dinner food service (I believe the restaurant is NOT open for dinner, only room service is available at that time).

Staff at the hotel were exceptional. They tried to assist us with taxis and suggestions of where to visit during our extremely brief stay.
Read more
Date of stay: March 2023
1.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Try for hotel closer to downtown so do not need to be reliant on taxis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kübra Ersoy, Guest Services / Front Office at Sheraton Istanbul Ataköy Hotel
Responded 16 Mar 2023
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were further alarmed to notice that we could not address these issues during your stay and that we let you go in a negative note. Please accept our sincere apologies We view your feedback as a crucial opportunity to refresh and improve our services at all levels. We would very much appreciated that you shared your valuable comments with us. I hope that your travels will bring you back to Istanbul again soon. We look forward to the pleasure of having you as our guest in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adrian Y wrote a review May 2022
Leiden, The Netherlands
3.0 of 5 bubbles
The hotel is a standard American style one. Rooms on higher floors on one side of the hotel have a good view of the city.
Breakfast buffet includes a good selection of Turkish food.
The location, as of mid 2022, surrounded by building works - a bit off-putting
Friendly service
Read more
Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Guest Services / Front Office at Sheraton Istanbul Ataköy Hotel
Responded 18 May 2022
Dear Our Guest, Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for rating us on the Tripadvisor Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love2Eatz wrote a review Jun 2024
Calgary, Canada
+1
5.0 of 5 bubbles
I was concerned when I read some of the reviews about this hotel, but I am extremely happy that I did not listen to them. I stay about 75 nights in Bonvoy hotels during a year and this has been one of the best days ever. In fact, I extended my stay, not once but twice. First, the staff has been amazing. They consistently went above and beyond to ensure our complete satisfaction in any matter. Berat Tufan Ketenci was one of the best Bellmen ever and was always attentive to our needs for rides, water, advice, etc! The restaurant food was amazing. The club lounge on the 24th floor had impeccable service, great snacks, and drinks each morning and night. Room was upgraded to a suite, which was very impressive, very clean and the beds and sheets were amazing. The best beds we have slept in in all of Turkey after touring for 14 days.
The view over the sea and river was stunning as well. You are about 20 minutes cab ride from the old town or other Central areas, but that was well worth it to stay out here especially for the value you got for the price. The gym was also far beyond any other hotel gym we've been at. The pool and lounge were very nice. I would highly recommend this hotel and if you can get an upgrade for a little bit more for a bigger suite room it was well worth it.
Read more
Date of stay: June 2024Trip type: Travelled as a couple
Room Tip: Upgrade to the suite is very worthwhile as is access to the Club lounge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Owner at Sheraton Istanbul Ataköy Hotel
Responded 2 weeks ago
Dear Love2Eatz, On behalf of the entire hotel team, I want to thank you for sharing about stay experiences It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A-KLKN wrote a review May 2022
Dubai, United Arab Emirates
2.0 of 5 bubbles
It has been disappointing stay as I have stayed three nights and my entire stay AC didnt work properly in the room even though I contacted them multiple times..

Upon check-out I have raised my concern since I have paid full amount but didnt get service in full since the most important feature of the room didnt work properly..

Front Desk clerk and Assistant Front Office Manager didnt seem to care much for any compensation. Nothing in creative or flexible solution for the inconvenience I had..

I am still expecting hotel management to take a look into this for charging guest in full amount without providing the service full in return..
Read more
Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Guest Services / Front Office at Sheraton Istanbul Ataköy Hotel
Responded 18 May 2022
Dear Our Guest, Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again.Also ,please inform me before your next visit and I as asst Front Office Manager will take care of your room personally. Wishing you a wonderful summer from all of us here. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheOneWhoLovesTravel wrote a review Aug 2023
Ellington, Connecticut
2.0 of 5 bubbles
We stayed here as part of Turkey airline stay over program. The hotel is new, has good bed, and water views are generally nice.

The restaurant has good food, and pleasant service.

They have two outside pools and one inside, but neither heated (contrary to site information); when outside is windy, the water is very cold.

The biggest issue is noise: a restaurant puts very loud music starting 21:00 (9pm), and you simply cannot sleep. We spoke to front desk, and they told us that it was legal to have music till midnight, they did not care that we could not sleep, and refused to even ask the restaurant to reduce music level.

I went myself there, and it was blaring at 98-112 dB, which is not good for those at restaurant either. The restaurant staff agreed to slightly lower it.

Still , it was extremely upsetting to experience such poor service and indifference at Sheraton.

We highly recommend to stay away from this hotel in stopover as needed sleep is not possible. (I have heard Turkish Airline is building its own hotel - it is the right move).

Regretfully,
Read more
Date of stay: August 2023Trip type: Travelled with family
Room Tip: Do NOT stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Owner at Sheraton Istanbul Ataköy Hotel
Responded 25 Aug 2023
Dear Valued Guest, We have noted your comments regarding the level of disturbance coming from the restaurant and would like to apologies for these occurrences. We know how frustrating and disappointing it can be when you have a few minutes to relax and your expectations are not met. We hope you will give us another chance to show our true level of service. For the next time you come back, we will be assigning you a corner room which is usually at the end of the hallways further away from disturbance. In addition those rooms are larger than the others and would keep the sound away. We hope you will give us another chance to show our true level of service. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
teseum wrote a review Jan 2022
Oviedo, Spain
2.0 of 5 bubbles
I spent three nights at this hotel due to the cancellation of my flight during the snow storm. The very few of ths staff who could speak English, had a poor level, what made understanding very difficult, particularly at the restaurant.
The hotel smells like cigarrettes, everybody is smoking everywhere, even in the non-smoking rooms, and, of course, nobody wears mask.
The quality of food was widely improvable, and the service really very slow and helpless.
The room service was inexistent.
What else? Not to ever come again.
Read more
Date of stay: January 2022
3.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gizem Ergul, Guest Services / Front Office at Sheraton Istanbul Ataköy Hotel
Responded 30 Jan 2022
Dear Teseum, Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again. Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donnae Pienaar wrote a review Sept 2022
5.0 of 5 bubbles
After the hustle and bustle of Central Istanbul, 2 nights at the Sheraton Ataköy was most welcomed.

Reception staff checked us in quickly and efficiently. Arranged to change the bed configuration and we were welcomed with an early check in.

The room was spacious and well equipped. A super comfortable king size bed, work station and couch overlooking the sea.

The hotel has a beautiful business centre which we captilised on.

The spa facilities are very good. My massage was exceptional.

A taxi commute to the Istanbul expo centre was a quick 10 to 15 minutes and the hotel concierge very adept in organising a reputable taxi service.

The breakfast buffet was excellent with a huge variety to choose from and all the waiters we encountered were polite, friendly and went out of their way to ensure we were comfortable at all times.

The dinner at the restaurant MeyTurk was also exceptional and our waitress lovely and very attentive.

All in all, the 2 night stay was superb.
Read more
Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Guest Services / Front Office at Sheraton Istanbul Ataköy Hotel
Responded 06 Oct 2022
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Istanbul. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Istanbul. Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GrandBazaar wrote a review Jul 2023
New York City, New York
1.0 of 5 bubbles
The service here is NOT good for Americans. The staff does not speak English so they try to speak to you in broken sentences. The restaurant staff stares at you and laughs all while doing the bare minimum service. We usually don’t opt in for housekeeping services, but we chose to do so every other day since we were here for 10 nights. The second time the housekeeper came in, he searched through our belongings and stole jewelry that was not in plain sight! When we complained to the front desk, they did not apologize! They said that maybe we misplaced it. Hospitality should be empathetic! They refused to assist or offer any reimbursement. They straight up refused to file a report! When we were checking out, we asked for a bell person to help bring our luggage down and they did not show up until we each brought 2 suitcases and other large items down at a time. The bell person came 30 minutes later to an empty room as we were sitting in the lobby waiting for our transportation.

You might think this is a good hotel when you are initially booking, but I must emphasize that it is not. Parts of the hotel smell bad, one of our rooms’ climate control never worked correctly, the staff is constantly snickering at you, and to top it off the rooms don’t even overlook the water!

This hotel is not safe. You will feel violated. Not worth the price. Worst hotel experience of my life.
Read more
Date of stay: July 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Owner at Sheraton Istanbul Ataköy Hotel
Responded 20 Jul 2023
Dear Guest, Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occurring in the future again.I hope you choose to stay with us again when your travels bring you back to the area. Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew C wrote a review Dec 2020
Kuala Lumpur, Malaysia
+1
5.0 of 5 bubbles
I had a short stay here but it was a good impression. I mean, Sheraton hotels in Turkey have a well trained professional well groomed staffs. Ataköy is not even in the City Center as it was near the domestic airport but it has the same standard. Hope this hotel would recover from the pandemic. The place is good and the service is excellent.
Read more
Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Atakoy Hotel Istanbul, General Manager at Sheraton Istanbul Ataköy Hotel
Responded 17 Dec 2020
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Istanbul. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Istanbul. Best Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MaryGub wrote a review Aug 2022
Singapore, Singapore
3.0 of 5 bubbles
Hotel highlight was their breakfast. Staff is helpful especially their concierge. The place is quiet and peaceful and is great for families who are travelling, otherwise location is far from the city centre and less place to hang out.

Overall a good experience but not for it’s location for tourists or couples.
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cem Yalçın, Guest Services / Front Office at Sheraton Istanbul Ataköy Hotel
Responded 18 Aug 2022
Dear Valued guest, Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations.expecially staff services. We would like to kindly inform you that your thoughts and comments have been shared with the related departments. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Nishad PA
Abu Dhabi, United Arab Emirates31 contributions43 helpful votes
This hotel is not in the city center. It’s close to the old Ataturk Airport. The new Airport is almost 44 Km away from sheraton Atakoy. I am not sure regarding the Public transportation as the hotel itself is some inside from the main road , even though we can see the Mains.
Answer from Sinemsinem6
Istanbul, Türkiye34 contributions16 helpful votes
This hotel is not in the city center. It’s close to the old Ataturk Airport.
Answer from Вера Б
Kuala Lumpur, Malaysia735 contributions69 helpful votes
Hi there! The couch that near the window is not extendable!
Answer from Mohammed Nasser A
Dubai, United Arab Emirates7 contributions1 helpful vote
Yes it is very good for honeymoon. Make it last reservation before you back to your country. 2 night maximum. Good luck
Love2Eatz wrote a tip Jun 2024
Calgary, Canada61 contributions34 helpful votes
5.0 of 5 bubbles
"Upgrade to the suite is very worthwhile as is access to the Club lounge."
Read full review
Mohammad K wrote a tip May 2024
Flushing, New York6 contributions
2.0 of 5 bubbles
"If you get a complimentary room from the airline, please verify the timetable."
Read full review
humera s wrote a tip Mar 2024
Karachi, Pakistan54 contributions7 helpful votes
3.0 of 5 bubbles
"I would actually stay somewhere central in Istanbul keeping in mind the traffic time and taxi cost ."
Read full review
Mo Badie wrote a tip Feb 2024
Cairo, Egypt324 contributions391 helpful votes
4.0 of 5 bubbles
"Room 2610"
Read full review
Phil wrote a tip Nov 2023
Derbyshire, United Kingdom12 contributions4 helpful votes
5.0 of 5 bubbles
"Nearby supermarket for those extra things. Plenty of restaurants nearby the marina."
Read full review
Not the right property for you?
There are more places to choose from in the Istanbul area.
PRICE RANGE
R 2,172 - R 2,513 (Based on Average Rates for a Standard Room)
LOCATION
TürkiyeIstanbul
NUMBER OF ROOMS
285
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SHERATON ISTANBUL ATAKÖY HOTEL - Now R 2 199 (Was R̶ ̶2̶ ̶3̶6̶2̶) - UPDATED 2024 Reviews & Price Comparison (Türkiye) - Tripadvisor

Frequently Asked Questions about Sheraton Istanbul Ataköy Hotel
Which popular attractions are close to Sheraton Istanbul Ataköy Hotel?
Nearby attractions include Capacity Alışveriş Merkezi (0.6 km), Carousel AVM (0.6 km), and Dreamflight Simulation Center (0.3 km).
What are some of the property amenities at Sheraton Istanbul Ataköy Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Istanbul Ataköy Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Istanbul Ataköy Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Istanbul Ataköy Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Istanbul Ataköy Hotel?
Conveniently located restaurants include Golab Restaurant, Tugba Kuruyemis, and Happy Moon’s.
Are there opportunities to exercise at Sheraton Istanbul Ataköy Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sheraton Istanbul Ataköy Hotel have airport transportation?
Yes, Sheraton Istanbul Ataköy Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Istanbul Ataköy Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Istanbul Ataköy Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Istanbul Ataköy Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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