As far as the room is concerned, it was spacious and good overall. The wifi worked well enough in the room, and since I didn’t have a local sim since I was only in BSB for 2 days, this was helpful! The location, however, is too far from BSB city centre, so there is really nothing around this area. BSB city center is reachable by water taxi and the pier for the water taxi is a 10 min walk away from the hotel. Breakfast is available all day and it’s self-serve – just cereal, oatmeal, bread, coffee, tea. The pantry has the things you need so you just make yourself breakfast then clean up after yourself. All of this was fine, but for me, it was a bit uncomfortable staying here as I barely saw anyone at the hotel; it’s an odd atmosphere. I know there were a couple of other guests here as I saw some going in & out. But no one is ever at reception nor any staff present (you have to phone them if you need anything) and the place didn’t feel secure. The front door is always unlocked & open. This security became an issue for me when someone here gave my room # to a local “tour guide”, who ended up bothering me, knocking on my door, late at night then into the early morning hours! Long story short, I met this “tour guide” earlier in the day in BSB & he talked to me for only a few minutes. He was giving a boat tour & was with 1 female guest & their boat happened to stop next to my boat. I was traveling solo. I was surprised to later find this “tour guide” at my hotel door so I asked him how he found my room. He said people at this hotel know him & said I was his guest (which I’m not) so they gave him my room number. From my experience, this is not how normally guesthouses, hostels or hotels work, in order to ensure safety of their guests, and I’ve stayed in lots of places. If there is someone looking for a guest, that person should wait while reception/hotel staff talks to the hotel guest directly. But that’s not how it was for this hotel. So for this security reason, I can’t give this place a good rating, nor would I recommend a solo female traveler to stay here.…
Well, Apek Utama is one of the average hotel I've visited. It is quiet for sometime but at night you'll hear people praying loudly. They say there is free breakfast but they offer sliced bread, coffee Or oats, It's your choice what to pick at the pantry. There is no room service everyday even Money changer.
The room was pretty dirty and didn't smell great, blood in the bathroom and basically run down. There was no AC and just a fan, it was really sweltering in the room. Pretty noisy at night with people arguing and fighting in the hallway, made me feel a bit uncomfortable. Staff never there! Pillows like rock and pretty expensive for what it is! WIFI was awful. Cat was nice though!
Accommodation in Brunei is very expensive so finding this hotel was great. It is located 2km from the centre of Bandar Seri Begawan. There is a 1$ local bus (no. 39) that until 6pm stops just in front of Apek Utama. You can even walk. It is some 20min easy walk to the centre. Room was big but it looked much nicer on the photos. The photos were done long time ago. This hotel shows its age all over it, from common areas to the rooms. Painting pealing from the wall, worn sofas, old noisy air condition units, water heater in the bathroom not working etc. It should definitely be updated. Free wifi is advertised but most of the time it wasn't working. You connect but it is so slow that you can't download even a single email. Ok to stay if you are on a tight budget.
I know the price per night is not bad but even considering that some basic things were not in place here. We staid for two nights and includes breakfast was only available on the first morning. Pillow cover was not changed and I put a towel on it not to be able to smell it. WiFi was only working in some areas of the hotel and even there it was awfully slow.