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Mercure Pattaya Ocean Resort

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463/100 Moo 9 - Pattaya Second Road, Pattaya 20260 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (884)
Room & Suite (275)
Pool & Beach (135)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Pattaya Ocean Resort
Updated 20/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#67 of 733 hotels in Pattaya
Location
Cleanliness
Service
Value
An idyllic hideaway for families with children, Mercure Pattaya Ocean Resort is a great value leisure resort moments from the beach. A highlight is its mini water park with a rock wall and caves, two swimming pools, and slider for family fun. Stylish and comfortable guestrooms include free WIFI. At the restaurant guests can enjoy international cuisines and local flavours. With a choice of venues, the resort is perfect for business meetings, events and incentive travelers. Mercure Pattaya Ocean Resort is part of the exclusive MyResorts program that provides rewarding resort experiences for Le Club AccorHotels members. Guests are moments from top shopping malls including Terminal 21 Pattaya and attractions such as Art in Paradise and Coral Island makes a great day trip for the whole family Pattaya highlights include Pattaya Beach, Art in Paradise, Terminal 21 Pattaya, Central Festival Pattaya, the largest beachfront shopping complex in Asia, and the Tiffany transvestite cabaret show.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Water park
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Kids club
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
859Reviews86Q+A100Room tips
Traveller rating
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Popular mentions
Pormena wrote a review Jul 2021
Nonthaburi, Thailand138 contributions38 helpful votes
+1
After checked in, we found peanut shell and footprint on floor. Some stained and coffee powder on marble. We informed receptionist to make up our room and ensure to get rid of trash on the floor during we going out. “VERY DISAPPOINTED” nothing have been done properly. You MUST aware cleanliness on pandemic period and ensure your guest is safe and room sanitized as topnotch. What is your standard for cleanliness??? Simple cleanliness is FAILED. We paid a Suite Room to get better room & more convenient. Not paid for troublesome & follow up your incomplete simple task.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort
Responded 3 weeks ago
Dear Pormena First of all, thank you for taking out time for bringing this matter into our knowledge so we can prevent such occurrences in future. Please accept our sincere apologies for the issue you encountered and let me assure you that this was a true exception to the high standards we have in place. Trust me we are following daily inspection of the rooms with ALLSAFE procedure to ensure that our cleanliness and hygiene are well maintained in rooms and guest can stay with full safety. We generally do receive many compliments about the high cleanliness standards in our rooms but on this occasion it was definitely not up to standards, this has been discussed with our senior housekeeping team and front office manager and corrective action will follow. We will using new set of guidelines to thoroughly check and inspect the rooms to confirm highest level of cleaning standards in future. I hope, you will give us a second chance to change everything and to showcase you best hospitality experience nest time. You may contact me through the following email in case of any assistance and to make best offer for next booking h8889-om@accor.com. I will be honored to welcome you in person at the hotel. Thank you once again and looking forward to hear back from you soon. Sincerely, Vikrant Chauhan Operations Manager
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Bob C wrote a review Apr 2021
Bangkok, Thailand26 contributions36 helpful votes
had a great stay but services was very slow can understand due to covid situation.Breakfast should improve a bit..Pool was fun.Hats off to the life guards their worked were beyond expectations.yes all the staffs worked extra hard to provide all the comforts to all the guests...
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort
Responded 19 Apr 2021
Dear Valued Guest Thank you so much for taking the time to share your valued review of your recent stay with us. I am glad to learn that our hospitality was admired and met with your great impression since the very first moment of arriving into the hotel and also we are happy to have been servicing you on stay. It is a pleasure to know that you really enjoyed the overall hotel facilities including fun-loving water park and hospitable lifeguard service. I have noted your points regarding improvements and we will consider your comments for the betterment of our services for the future. Thank you once again and we will do our best to create an even nicer experience on your next visit to the property. Sincerely Vikrant Chauhan Operations Manager
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11Kristy11 wrote a review Apr 2021
68 contributions76 helpful votes
+1
My family and I visited Pattaya in May 2019. This hotel is great for family because it has a small Waterpark plus an adult pool on a different floors. They also offer happy hour drinks which are value for money. Breakfast was great with wide spread. The location was good as it has So many restaurant and malls which are walking distance.Plus there is a 7eleven convenience store beside the hotel.
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Date of stay: May 2020
2 Helpful votes
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Response from Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort
Responded 03 Apr 2021
Dear 11Kristy11 Firstly let me thank you for the comprehensive review and great pictures. It’s always good to know that our guest enjoyed their stay and the hotel facilities. Even you stayed in 2019 and still remember the great time that you have spent at the property. I appreciate that you found some time to write such a nice feedback. Indeed the hotel provide nice features like swimming pools, running tempting food and drinks promotions for our guest to enjoy the quality time. It is located close to many attractions and easily reachable to convenient stores, beach as well as shopping mall and other markets. Your thoughtful comments are very encouraging and we wish to serve you again whenever there is chance for you to travel back to the city in future. Sincerely Vikrant Chauhan Operations Manager
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xnewx42021 wrote a review Mar 2021
Bangkok, Thailand1 contribution
Front office helped get the room suitable for us 2 families. Good atmosphere at pool area. Very good price worth my budget. Impressed with breakfast that there were variety of choices and good quality.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort
Responded 26 Mar 2021
Dear xnewx42021 Thank you for choosing Mercure Pattaya Ocean Resort as you holiday destination and I am glad to read that your overall experience was up to your expectations. I am delighted to read that you have were impressed with our accommodation with splendid view, swimming pool and dining experience at restaurant. It was great to know that our hospitable team made your stay more comfortable and looked after you well. Thank you for rewarding us 5 stars and acknowledging our efforts. I will share your feedback with team and I am sure this will be great compliments for them. It will be our pleasure to welcome and serve you same experience in future. Sincerely Vikrant Chauhan Operations Manager
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Snarezz wrote a review Mar 2021
15 contributions8 helpful votes
We booked this hotel for two nights during weekend. It waa a comfortable stay! My first impression was a bellboy who immediately reached us to welcome and offer luggage assistance upon arrival... (unfortunately I didn't recognize his name) I would like to specially thank you for his excellent service.The check-in was fast and smooth. We got a room with balcony that could see Pattaya beach. All the facilities & amenities are on spot.. all what we need. We particularly like a seperated water park and swimming pool so that both adults & children could enjoy.. Just only one small thing that irritated my friend was once she called to staff to ask about air-conditioner and heard the staff sighing to the line .. but I told her it's weekend.. probably they were busy.. and maybe that's not direct to us.. Anyway, all staff were nice face to face though... Overall it was a good stay.
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Date of stay: March 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort
Responded 19 Mar 2021
Dear snare_znare, Thank you very much for your feedback. It was with pleasure to learn that in overall you enjoyed your stay with us and you found our services top notch and most of the facilities such as as amazing water park and astonishing suite and deluxe rooms views of a great value. On the other hand, please accept my sincerest apologies for the inconvenience you have experienced with the our staff regarding the air-conditioning issue. Please be assured that we are taking the necessary steps for improvements. I also hope that this shortfall of our services and a few technical issues you found would not prevent you from visiting us again in the future. All of us will look forward to welcome you again. Sincerely, Vikrant Chauhan Operations Manager
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PRICE RANGE
US$62 - US$107 (Based on Average Rates for a Standard Room)
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
210
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Frequently Asked Questions about Mercure Pattaya Ocean Resort
Which popular attractions are close to Mercure Pattaya Ocean Resort?
Nearby attractions include Terminal 21 Pattaya (0.4 km), Art in Paradise Pattaya (0.3 km), and Tiffany's Show Pattaya (0.2 km).
What are some of the property amenities at Mercure Pattaya Ocean Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mercure Pattaya Ocean Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Pattaya Ocean Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Pattaya Ocean Resort?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Pattaya Ocean Resort?
Conveniently located restaurants include The Coffee Club - Terminal 21 Pattaya, Caravan, and The Big Fish.
Are there opportunities to exercise at Mercure Pattaya Ocean Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mercure Pattaya Ocean Resort have an airport shuttle?
Yes, Mercure Pattaya Ocean Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Pattaya Ocean Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Pattaya Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Pattaya Ocean Resort?
Many travellers enjoy visiting Huay Yai Temple (12.7 km).