The Urban Hotel Lusaka

The Urban Hotel Lusaka

35 A/1 Corner Lake Road and Leopards Hill Road, Lusaka 10101 Zambia
Traveller (15)
Room & Suite (1)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

3.5
#26 of 44 hotels in Lusaka
4.0 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The Urban Hotel Lusaka is a boutique hotel in a unique location surrounded by diplomatic residencies. This iconic property is a hotel driven by art, design, and experience, and it has become recognized for its progressive architectural design. Conveniently located 15 km away from Kenneth Kaunda International Airport and 16 km a 25-minute drive to Lusaka National Park.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Patio
Children's television networks
Highchairs available
Shuttle bus service
Internet
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Flatscreen TV
Walk-in shower
Electric kettle
Complimentary toiletries
Room types
Suites
Good to know
HOTEL STYLE
Mid-range
Business

Location

35 A/1 Corner Lake Road and Leopards Hill Road, Lusaka 10101 Zambia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
Lusaka Airport
15.4 km
See all flights
9Reviews0Q+A3Room tips
Traveller rating
  • 4
  • 2
  • 0
  • 1
  • 2
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Gigi_WingDavies wrote a review Sept 2023
Harare, Zimbabwe
4.0 of 5 bubbles
Great staff, very warm and professional. Sterile industrial decor but quite tasteful for a hotel this size. Please plant trees on the property. Please do not get plastic plants! Usually I get fed up with a place after 3 days but here I stayed 5 nights and was happy enough. Pity there is no gym.
Read more
Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 24 Feb 2024
Dear Gigi_WingDavies, It was such a pleasure to have you stay with us and we appreciate the you love our design concept. We have take note of your insightful feedback regarding the property. Hope to see you soon. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parag S wrote a review Nov 2022
4.0 of 5 bubbles
Clean cozy rooms, attentive staff at all times, decent buffet breakfast and dinner, and well mannered bar and dining staff
The entire stay was pleasant and without fault
Front of house were very keen to make sure I was ok when checking in and out
Read more
Date of stay: November 2022
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 24 Feb 2024
Dear ParagS270, We are glad you enjoyed your stay. The hotel team are always at your service. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Muthoni W wrote a review Jan 2024
1.0 of 5 bubbles
Book this hotel at your own peril. They are unprofessional especially as a business traveler. We booked and got confirmations of our bookings a month in advance (Mid December) for travel on the 2nd week of January. Our flight schedule to arrive at 9am was delayed and we got to the hotel in the afternoon only to find that they had sold our rooms, kept us at the lobby waiting for the two available rooms to be cleaned. Needless to say we had confirmations for 5 rooms so three of our collogues arriving later would have been stranded on arrival.
The girl at the reception, Esmeralda or something like that was unmoved, the marketing manager called to speak to us and gave very lame excuses, having confirmed 5 Executive rooms for the 9 nights, they now only had 3 standard rooms available and they were not ready.

The hotel seems to attract and prefer short clandestine stays, so if you are a business traveler, do yourself a flavor and book another hotel
Read more
Date of stay: January 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Keep off if you want a seamless stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 12 Feb 2024
Dear muthoniw690, We are appreciate that you took the time to bring your experience to our attention. Please accept our apologies for offering an unpleasant arrival . Your comments will be used to ensure this does not ever occur. Kindly note that we are a progressive hotel that offers services to esteemed guests such as you and your team and are saddened that we were not able to meet your expectations. We assure you that these are not standards that we uphold. Our team will contact your local office to with the hope of an opportunity in which we can give you a better experience. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ka M wrote a review Jun 2024
1.0 of 5 bubbles
Paid for an executive room and got a low-standard room. Only one dirty chair in the double room. When I asked for a second chair, the manager replied: No chair available for your wife. Local women also sit standing up, trying to make you happy. Air conditioning broken. No hot water for the shower, but ants in the bathroom. WIFI only sporadic and unusably slow. Breakfast takes a lot of time, just ordering coffee takes 25-30 minutes. When you leave the hotel grounds you have to crawl through a barrier below, the staff are not prepared to open the barrier and are delighted to see you crawl under the barrier on all fours with your luggage. Even one star is too much for this hotel.
Read more
Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 2 weeks ago
Dear Kaml181ZW, We are concerned to hear about your negative experience at The Urban Hotel Lusaka. There are many issues that impacted your stay negatively which did not allow us to meet your expectations and for this we apologize. Kindly avail your contact details through the following email address sitembile.kayumba@the urbanhotelgroup.com so that we can further investigate the concerns raised during your stay especially the those regarding the allocation of your room and the utterly inappropriate response from our staff which we deem very serious. Please also confirm if you were able to reach out to management during your stay as are always able to ensure your stay meets your expectations. It would be our pleasure to get the chance to have you stay with us again so that we can offer you an ideal experience. Best regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mwiza C wrote a review Sept 2022
2.0 of 5 bubbles
Service at the restaurant and front desk was poor. A lot of the items on the menu were unavailable! Overall dining experience was below average. Highly encourage management to help ensure a better dining experience.
Read more
Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 24 Feb 2024
Dear mwizac2022, We are so pleased to get feedback from you. The Urban Hotel Lusaka team have been constantly working on the challenges observed. Please visit us soon so that we can offer you a better experience. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary Jane K wrote a review Feb 2023
5.0 of 5 bubbles
Checked out of the rented apt prior to it departure and stayed at the Urban for two nights. Love the relaxed ambiance and friendly staff. Shout out to Brian the manager, Richard, Grevazio, Jagoda, Yvette and other staff I have failed to mention. See you all next time I’m in Zambia.
Read more
Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 24 Feb 2024
Dear 732maryjanek, Greetings from The Urban Hotel Lusaka team. We are so motivated by your comments. Hope you visit Zambia soon. Thank you again. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mweetwa wrote a review Oct 2023
Lusaka, Zambia
5.0 of 5 bubbles
The Salsa nights are amazing. You will never go wrong. The best Tuesday evening to cool off after a long day at work. With Friends and Family, over drinks, a meal. Great and professional instructors too
Read more
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: best place to interact with the locals, as the salsa community in Zambia is very diverse. A mix...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 12 Feb 2024
Dear MweetwaL, Glad you enjoyed Salsa Tuesdays. We look forward to hosting more sessions in 2024. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mweetwa wrote a review Yesterday
Lusaka, Zambia
+1
5.0 of 5 bubbles
The best Tuesday evening to cool off after a long day at work. With Friends and Family, over drinks, a meal. Great and professional instructors too. The Salsa nights are amazing. You will never go wrong.

If you are travelling best way to meet new people, the locals and enjoy your stay in Lusaka
Read more
Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Enjoy and have fun at the salsa class
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
slavinjp wrote a review Mar 2023
Lusaka, Zambia
5.0 of 5 bubbles
Terrific stay. Groundbreaking modern design new hotel for the Lusaka market - well situated near embassies and government offices and short walking distance from shopping centre (across the street). Beautiful receptlon area with chic American bar. Excellent cuisine - by far the best burger in Zambia and a well-shaken martini. Kudos to management on staff - friendly, helpful, attentive, well trained. Wifi and good cable TV package. ATM.
Read more
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sitembile Kayumba, General Manager at The Urban Hotel Lusaka
Responded 24 Feb 2024
Dear Slavinjp, Thank you for the wonderful comments. We are delighted that your stay was enjoyable. Thank you for your time. Regards Sitembile Kayumba Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No results found.Try changing or clearing your search to read questions and answers.
Mweetwa wrote a tip Yesterday
Lusaka, Zambia17 contributions
5.0 of 5 bubbles
"Enjoy and have fun at the salsa class"
Read full review
Muthoni W wrote a tip Jan 2024
1 contribution1 helpful vote
1.0 of 5 bubbles
"Keep off if you want a seamless stay"
Read full review
Mweetwa wrote a tip Oct 2023
Lusaka, Zambia17 contributions
5.0 of 5 bubbles
"best place to interact with the locals, as the salsa community in Zambia is very diverse. A mix of both locals and experts"
Read full review
Not the right property for you?
There are more places to choose from in the Lusaka area.
PRICE RANGE
R 1,689 - R 2,956 (Based on Average Rates for a Standard Room)
LOCATION
ZambiaLusaka ProvinceLusaka
NUMBER OF ROOMS
75
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE URBAN HOTEL LUSAKA - UPDATED 2024 Reviews & Price Comparison (Zambia) - Tripadvisor

Frequently Asked Questions about The Urban Hotel Lusaka
Which popular attractions are close to The Urban Hotel Lusaka?
Nearby attractions include Sunday Crafts Market (0.8 km), Eastpark Mall (0.3 km), and Lusaka Salsa (0.6 km).
What are some of the property amenities at The Urban Hotel Lusaka?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Urban Hotel Lusaka?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Urban Hotel Lusaka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Urban Hotel Lusaka?
Yes, free parking is available to guests.
What are some restaurants close to The Urban Hotel Lusaka?
Conveniently located restaurants include Chuma Grill & Bar, Mint Lounge, and Rhapsody's.
Does The Urban Hotel Lusaka offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Urban Hotel Lusaka?
Many travellers enjoy visiting Chilenje House (5.8 km) and Oliver Tambo Heritage House (7.6 km).
Is The Urban Hotel Lusaka accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
All Lusaka HotelsLusaka Hotel DealsLast Minute Hotels in LusakaHotels near The Urban Hotel Lusaka
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire