Best Western Plus Paramount Hotel

Best Western Plus Paramount Hotel

Great East Road, Plot 8018A, Lusaka 10101 Zambia
Traveller (131)
Beat Western Plus
Room & Suite (63)
Dining (7)

View prices for your travel dates

Breakfast included
R 1 730
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.0
#11 of 43 hotels in Lusaka
4.3 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Our newly refurbished hotel conveniently sits at the center of Lusaka business district, 23km away from Kenneth Kaunda International Airport and a short jaunt away from Lusaka’s’ Town Center, Main Malls, Banks and Government Houses. Best Western Plus Lusaka Hotel is your choice premier for your business or family stay, adding a dash of excitement and leisure. Experience our new international standard of service and style with our well Decorated Rooms of Timeless Elegance, Spacious Meeting Rooms suitable for your conferencing and events, On site Restaurants serving both Local and International Cuisines, Fully stocked Indoor and Outdoor Bars serving a wide range of both hot & cold-nonalcoholic & alcoholic, Free Parking, Outdoor Swimming Pool, Mini Gym, Massage Services and High Speed Internet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Classic

Location

Great East Road, Plot 8018A, Lusaka 10101 Zambia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
Lusaka Airport
16.6 km
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281Reviews9Q+A55Room tips
Traveller rating
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Detailed Reviews
Zurufa wrote a review Feb 2020
Oslo, Norway6 contributions
4.0 of 5 bubbles
This is not a luxury hotel, but the rooms are more than ok, and the service is very good. I had some problems with the drain, the fridge (not cold) and the shower not fitting the holder, so I wrote a small note one morning, thinking I should give it to the reception later on. But the cleaner saw it and when I came back in the evening everything was fixed, and some fruits were put in the room for me. That kind of service is really good, so then I don't mind if the rooms are a bit old. More than good enough!! I will most likely stay here again next time.
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordonnomad wrote a review Aug 2022
Manotick, Canada77 contributions61 helpful votes
3.0 of 5 bubbles
Bestwestern Lusaka

It is good value, the staff are friendly, it’s clean, the showers are hot.

Although the staff are friendly, in some areas they don’t seem to be very well trained. For example the maintenance people who came up to fix my room safe took about 20 minutes to do it.

Where this is most noticeable is in the restaurant. I think it’s almost always empty because after you have one meal there you really don’t want to have another. The exception is breakfast which was fine and included. But for lunch or dinner the food wasn’t really very good. And most importantly although the staff was friendly I don’t think the restaurant staff has proper training and experience and the hotel should hire some staff who do. Also they Should get a coffee machine and someone who can operate it as it was very disappointing not to be able to have a cappuccino or espresso.

For under $100 this is probably a good option, but it could be so much better if the hotel were run better with better trained and more experienced staff.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 06 Aug 2022
Dear Gordonnomad Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best Western Plus Lusaka takes pride in development individuals with youth and community upliftment project in place We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Lusaka
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Deyana Thomas wrote a review Feb 2020
Johannesburg, South Africa28 contributions12 helpful votes
4.0 of 5 bubbles
The location was perfect, the hotel as located in the main road and within walking distance to a mall. The service was very good, staff were very accommodating. I enjoyed the pool the most, comfortable and there was wifi available the area as well.The breakfast had a good variety of food - European, Indian and Chinese food. The breakfast had a good variety of fresh food - European, Indian and Chinese food.
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Date of stay: January 2020
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Book the room that has the view of the pool. I stayed on the 4th floor which was very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rnbanda2002 wrote a review Nov 2022
Basingstoke, United Kingdom1 contribution
5.0 of 5 bubbles
Meets guests' standards considering the local standards and the difficult times that hospitality industry is coming out after the Covid-19 affected operations for over 2 years. Best Western Plus Lusaka Hotel is well located in the administrative capital of Zambia with easy access to the international airport. The facility having its own airport shuttle bus adds value to the hotel services. The general manager's personal relationship and duty of care to meet guests' expectation and needs is so exceptional. Staff in all departments put in extra effort to satisfy their guests and all work as one team towards achieving one goal that of customer satisfaction and having value for thier money.
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Review collected in partnership with Best Western
Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 22 Nov 2022
Dear rnbanda2002, Thank you for sharing your experience at Best Western Plus Lusaka. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the entire team to continue to inspire and motivate them delivering exceptional customer service. Once again thank you for staying at the Best Western Plus Lusaka Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Lusaka, Zambia. Kind Regards Best Western Plus Lusaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rune m wrote a review Jul 2022
Oslo, Norway10 contributions4 helpful votes
2.0 of 5 bubbles
The hotel is nice, but it's strange walking into something complete Chinese in the middle of Lusaka. Everything is from China, down to the silverware in the restaurant, so if you are going to Zambia thinking you'll spend money locally, this is not your hotel.

The staff in the restaurant didn't understand our orders, so we never knew what we would get to eat. I guess they need some more training.

On the other hand, the food that was served tasted very, very good. It was excellent!

The bar closes at 2200, which is a little early. But you can buy multiple beers before closing hours and sit by the pool (where there was loud music that was quite disturbing when sleeping.)

All in all – nice hotel, but the restaurant staff ruined my impression.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 22 Jul 2022
Dear Rune Thank you for your feedback and for taking the time to write about your experience. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Best Western Plus Lusaka Grand Hotel is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Best Western Plus
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Fortune_Madhuku wrote a review Nov 2023
Harare Province, Zimbabwe505 contributions40 helpful votes
+1
5.0 of 5 bubbles
Immaculate and well kept hotel in a great location. Less than 30 minutes drive from the airport, walking distance to city centre and nearby Levy mall. The central location makes it faster to get Yango taxis from the App, and this makes it easy to travel around while you explore the city of Lusaka. I travelled during hot summer month of October and found their pool very convenient; I enjoyed taking a dip in the water to cool off. Nice food from the restaurant, very friendly staff and great value for money. I found everything on point!
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 04 Nov 2023
Dear Fortune, Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice. We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team. Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future. Kind Regards Best Western Plus Lusaka
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Explore62311468285 wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
Amazing food, well coordinated and caring staff, home and friendly environment. This is well located and can easily be accessed especially with the central business district less than 5 km away. The staff are so friendly and caring( concerned about ones welfare). I ám slowly getting too know their names. Keep up with the good service Taurai, Michael, Pascal and so many of you who do not go un- noticed. So Blessed you all are.
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Review collected in partnership with Best Western
Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnAir22090904553 wrote a review Jun 2022
Pretoria, South Africa13 contributions1 helpful vote
1.0 of 5 bubbles
This hotel is a dump. You cannot eat in the restaurant as it is being painted. You cannot have a drink at the bar as there are no chairs.
Staff are constantly moving chairs from one room to another.
You are thus actually confined to your room- dependent on room service deliveries.
The mattress quality was so poor that I had to move rooms.
Some floors are under renovation.
And the manager is absent when called.

Avoid avoid.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Rather book at another hotel. It is not a comfortable stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 23 Jul 2022
Dear OnAir22090904553 Thank you for your feedback and for taking the time to write about your experience. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Best Western Plus Lusaka Grand Hotel is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Best Western Plus
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mxmale wrote a review Sept 2023
Mexico City, Mexico284 contributions199 helpful votes
4.0 of 5 bubbles
Best Western Lusaka offers good value for the price compared to other hotels in the city. The staff goes the extra mile to satisfy their guests. The breakfast buffet is quite good with a nice variety. However, the rooms are on the smaller side, and the hotel’s decor leans towards kitsch. The pool area seems to be a popular gathering spot.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 17 Sept 2023
Dear Mxmale, Thank you for sharing your experience at Best Western Plus Lusaka. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the entire team to continue to inspire and motivate them delivering exceptional customer service. Once again thank you for staying at the Best Western Plus Lusaka Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Lusaka, Zambia. Kind Regards Best Western Plus Lusaka
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
khursheed1 wrote a review Mar 2023
Gaborone, Botswana151 contributions91 helpful votes
4.0 of 5 bubbles
If you're looking for clean and safe accommodation at a reasonable price in lusaka, then look no further.

Pros: very friendly staff, wifi quite stable, wonderful manager (Turkish), warm welcome, about 10 mins walk to a small mall (Levy Mall) with two grocery stores, beautiful and comfy bed, clean linen and towels.

Cons: my bathroom always leaked and flooded the whole floor when showering. I complained to the last at reception *every single day*, but instead of being honest with me, she would apologise and say that it would be looked into. They never did nor did they intend to.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dogukan Pehlivan, Owner at Best Western Plus Paramount Hotel
Responded 01 Apr 2023
Dear khursheed1 Thank you for sharing your experience at Best Western Plus Lusaka. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the entire team to continue to inspire and motivate them delivering exceptional customer service. I therefor confirm that your experience with staff member and leaking bathroom has been addressed. Once again thank you for staying at the Best Western Plus Lusaka Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Lusaka, Zambia. Kind Regards Best Western Plus Lusaka
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from brijeshboza
Mumbai, India117 contributions18 helpful votes
u may plz contact their corporate hotel manager
Answer from Michael H
Lusaka, Zambia1 contribution1 helpful vote
Airport transfer is US$30 per trip. Check-in at 14h00, Check out at 11H00
Answer from Michael H
Lusaka, Zambia1 contribution1 helpful vote
Airport transfer is US$ 30 each way. Please book directly with hotel.
Manndw asked a question Jun 2016
2 contributions1 helpful vote
Can tours be arranged fro your hotel for the Lower Zambezi National Park?
Answer from Michael H
Lusaka, Zambia1 contribution1 helpful vote
Yes they can be booked at our Concierge Desk at reception.
carolyn y wrote a tip Jul 2023
1 contribution
5.0 of 5 bubbles
"Not many sunbeds so get out early!!"
Read full review
OnAir22090904553 wrote a tip Jun 2022
Pretoria, South Africa13 contributions1 helpful vote
1.0 of 5 bubbles
"Rather book at another hotel. It is not a comfortable stay."
Read full review
Deyana Thomas wrote a tip Feb 2020
Johannesburg, South Africa28 contributions12 helpful votes
4.0 of 5 bubbles
"Book the room that has the view of the pool. I stayed on the 4th floor which was very quiet."
Read full review
Sagar564 wrote a tip Aug 2019
Nairobi, Kenya26 contributions48 helpful votes
4.0 of 5 bubbles
"Roads facing the main road may be slightly more noisy."
Read full review
EMoyo wrote a tip Feb 2019
Malawi101 contributions21 helpful votes
4.0 of 5 bubbles
"Loved my road facing room. Nice view of the city"
Read full review
Not the right property for you?
There are more places to choose from in the Lusaka area.
PRICE RANGE
R 1,416 - R 1,802 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Plus Lusaka Hotel
LOCATION
ZambiaLusaka ProvinceLusaka
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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BEST WESTERN PLUS PARAMOUNT HOTEL - Now R 1 469 (Was R̶ ̶1̶ ̶7̶2̶3̶) - UPDATED 2024 Reviews & Price Comparison (Lusaka, Zambia) - Tripadvisor

Frequently Asked Questions about Best Western Plus Lusaka Hotel
What are some of the property amenities at Best Western Plus Lusaka Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Lusaka Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Lusaka Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Plus Lusaka Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at Best Western Plus Lusaka Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Plus Lusaka Hotel have airport transportation?
Yes, Best Western Plus Lusaka Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Lusaka Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Lusaka Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Best Western Plus Lusaka Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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