We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kampala Serena Hotel

avatar-imageavatar-imageavatar-image
Traveller (546)
Room & Suite (172)
Dining (71)

View prices for your travel dates

Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#5 of 154 hotels in Kampala
Location
Cleanliness
Service
Value
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Valet parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Bath / shower
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Charming
Luxury
Languages Spoken
English
829Reviews9Q+A100Room tips
Traveller rating
  • 556
  • 224
  • 24
  • 16
  • 9
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Flyer wrote a review 11 Apr
WashingtonDC1510 contributions573 helpful votes
My spouse and I stayed at the Kampala Serena for two nights when we were visiting Uganda, and overall, I thought that this was a modern hotel that seemed like an oasis of serenity in a bustling town. This hotel is essentially a large complex with a separate conference center and multiple buildings. The landscaping and lush gardens really give this a “serene” vibe. The staff was uniformly friendly and helpful, across-the-board. Check in was easy, and we were able to snag a high floor. Views aren’t a big thing here due to all the tree cover, but that is fine. The rooms were modern and well-appointed. I don’t really have any comments about the location because Kampala is not really a "walking destination" where you explore the area. We did opt for dining in the hotel a lot just due to work constraints and a certain degree of wanting to relax. The buffet always had local options, which was important since we were looking to try more than just Indian and American food. The spa is nice, but the spa chair table had a huge screw going through the head area, which was very random and unpleasant. The gym facilities were extensive, and had a sauna and steam room and plunge pool.
Read more
Date of stay: October 2023
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded yesterday
Dear Flyer099, Thank you for sharing your delightful experience at the Kampala Serena Hotel. We are thrilled to hear that you and your spouse enjoyed your stay during your visit to Uganda. Our team takes immense pride in their dedication to exceptional service, and it warms our hearts to know that our associates were uniformly friendly and helpful throughout your stay. While our spa and gym facilities offer relaxation and wellness, we sincerely apologize for the unexpected inconvenience caused by the spa chair table. Rest assured; we will address this promptly to ensure a seamless experience for our valued guests. Thank you for your continued support, and we eagerly look forward to welcoming you back soon for another memorable stay. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sandra K wrote a review 05 Apr
Kampala, Uganda1 contribution
_Serena have a good customer care service _Elegant rooms for rest _Accommodation is designed to meet the needs of corporate and leisure travellers. _Its swimming pool are durable, maintenance and have a smooth surface. _The environment is very welcoming,tress that are for refreshment.
Read more
Date of stay: August 2023
Rooms
Trip type: Travelled with friends
Room Tip: Accommodation is designed to meet the needs of corporate and leisure travellers
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 1 week ago
Dear Q1861WSsandrak, Greetings from the Kampala Serena Hotel. Thank you very much for sharing your delightful experience with us. We are thrilled to hear that you found our establishment welcoming and secure. Our commitment to providing exceptional service extends to every guest, and we are glad you appreciated our customer care. Our elegant rooms are meticulously designed to cater to both corporate and leisure travellers, ensuring comfort and convenience during your stay. Our swimming pool is not only durable but also well-maintained, with a smooth surface for your enjoyment. The serene environment and refreshing greenery add to the overall ambiance, creating a tranquil oasis for our guests. Once again, we appreciate your loyalty and look forward to hosting you again soon. Yours Sincerely, Daniel Kang’u, GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Robin B wrote a review Mar 2024
2 contributions
We introduced new couples to our favorite getaway spot this weekend, and they said - more than once - that we gave them a new favorite destination for time away from busy jobs and schedules. Best pool in Uganda and always clean; great food, outstanding service, wonderful rooms, perfect weekend!
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: If you ask, they will graciously give you a late checkout time that allows you to enjoy the pool...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 2 weeks ago
Dear Odyssey697306, Greetings from the Kampala Serena Hotel. Thank you for sharing your wonderful experience. We are delighted to hear that you introduced new couples to our favorite getaway spot and that they have fallen in love with it. Creating cherished memories and providing a serene escape from busy lives is what we strive for. Your kind words inspire us to continue delivering exceptional service and maintaining our tranquil ambience. We look forward to welcoming you and your friends back soon for more unforgettable moments. Yours Sincerely, GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
vikkia80 wrote a review Mar 2024
Dubai, United Arab Emirates228 contributions178 helpful votes
I stayed here twice in March 2024 while travelling on business. Employees are very friendly. The rooms are traditional and quite old but have a nice African feel. The breakfast was great. Would definitely stay here again. Check-in and check-out was always smooth and easy. No complaints at all.
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 2 weeks ago
Dear Viki A, Greetings and thank you for choosing Kampala Serena Hotel for your business trips to Uganda. We are absolutely thrilled to hear about your positive experience and your promise to return. Our dedicated team takes immense pride in delivering exceptional service, and it warms our hearts to know that our employees made you feel welcome. The blend of traditional African feel in our rooms adds a unique charm, and we are delighted that you appreciated it. Your kind words mean a lot to us, and we eagerly look forward to welcoming you back soon. Yours Sincerely, GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
peek wrote a review Mar 2024
Kampala, Uganda706 contributions35 helpful votes
The ambience in the breakfast area at the Serena is just amazing! The nature sounds from the water falls, the pond with water lily and croaking frogs, the tweeting little birds. And this is before you get to the bountiful spread. Yes the value for money for a drop in customer is an open question especially for a senior citizen with disciplined palate but then again perhaps that senior citizen will not quibble over a few thousand shillings.
Read more
Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 4 weeks ago
Dear peeUG, Greetings from the Kampala Serena Hotel. We are thrilled to hear that you had such a delightful experience at our breakfast area. Your kind words warm our hearts and motivate us to continue providing exceptional service. We take immense pride in curating an environment that allows our guests to connect with nature while enjoying their meals. Our culinary team works tirelessly to ensure that every dish is a harmonious blend of flavors, textures, and visual appeal. Regarding the value for money, and as mentioned, while we aim to provide an exceptional experience, we also recognize that each guest has unique preferences and priorities. For our esteemed senior citizens with discerning palates, we appreciate their attention to detail. Rest assured, we continuously evaluate our offerings to strike the right balance between quality and affordability. Once again, we appreciate your patronage and hope to welcome you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Alex Agaba wrote a review Mar 2024
Kampala, Uganda5 contributions1 helpful vote
I like it's central location. Very easy to connect to especially force work engagement like a workshop. It's large area ensures a safe and secure free parking and quiet large rooms with wifi. The food and drinks are okay and are served within a good distance to your workshop area
Read more
Date of stay: December 2023Trip type: Travelled on business
Room Tip: Old timers, the new main entrance is on the lower gate
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 4 weeks ago
Dear aagaba, Greetings from the Kampala Serena Hotel. Thank you for choosing our property for your workshop. We are thrilled that you enjoyed our prime location, delicious food, high-speed WiFi, and exceptional service. Your positive feedback encourages us to keep doing our best. We appreciate your patronage and look forward to welcoming you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Cecilia Ogude wrote a review Jan 2024
New York City, New York64 contributions26 helpful votes
+1
The lobby and the grounds service were beautifully maintained and the service was just as well done and ensured you had everything you needed. The actual room unfortunately isn’t at the same level as the lobby and grounds and the bed I felt were up to standard for a 5 star hotel.
Read more
Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 01 Feb 2024
Dear cbogude, Greetings from the Kampala Serena Hotel. We thank you for sharing your experience with us and are delighted to hear that you enjoyed our service, lobby, and grounds. We appreciate your kind words and compliments. We are sorry to hear that your room did not meet your expectations. We strive to provide a comfortable and luxurious stay for all our guests, and we apologize for any inconvenience you experienced. We value your opinion, and we will use it to improve our facilities and services. We hope you will give us another chance to serve you better in the future. Again, we appreciate your loyalty and continued support. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Mirembe M wrote a review Dec 2023
1 contribution
Going to Kampala Serena Hotel -Kampala Uganda has been an amazingly peaceful experience. The customer service is really amazing and the place is so spacious and beautiful for everyone. I will surely come back.
Read more
Date of stay: November 2023
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 22 Jan 2024
Dear 464Mirembem. Thank you for choosing the Kampala Serena Hotel and for sharing your amazing experience with us. We are delighted to read that you had a peaceful and relaxing stay at our hotel, and that you appreciated our customer service, spacious and beautiful facilities. Your satisfaction is our greatest reward and motivation. We are honoured by your loyalty, and we hope to see you again soon. Please do not hesitate to contact us if you need any assistance with your future bookings or travel plans. We are always glad to help. Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Ed S wrote a review Sept 2023
London, United Kingdom170 contributions58 helpful votes
I really enjoyed my stay at the Serena. I've become accustomed to the comfort and service at many of their chain and Kampala is up there as one of the best. The hotel is located dead centre with very good security.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 21 Sept 2023
Dear edsK722WI, Greetings from the Kampala Serena Hotel. Thank you so much for choosing our hotel and for taking the time to write such a wonderful review of our property and exceptional service. As a hotel, we continuously strive to meet all our guests needs while exceeding their expectations and we are delighted to hear that we are keeping true to our commitment. Once again, we appreciate your business support and for sharing this amazing review with other travellers. We look forward to welcoming you back in the near future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Julian N wrote a review Jun 2023
Johannesburg, South Africa157 contributions14 helpful votes
+1
The hotel may be getting old and needs to get a much needed refurbish, but it still certainly delivers on in class, character and excellent service. I like the convenience of the hotel being close to our offices in Kampala, but that is one of many benefits that the hotel has. I always enjoy the Indian food at the hotel. I generally only have the buffet breakfast and supper. Andrew certainly delivered with excellent service whenever he served me my supper and excellent suggestions. Marilyn at front desk was super helpful and assisted me graciously. Staff are always friendly and helpful. There are a number options for meals: buffet and ala carte at the main restaurant. Also serves some traditional Ugandan options as well. Explorers and Pearl restaurant for more refined dining needs. The bar also has light meals. Satellite television channels are available and excellent WiFi to stream if you want to watch something else. You can also pay on demand for movies that you want to watch. I love that you have a iron and ironing board in your room to match sure that you look you best for your meetings - there is also laundry service which is also available. There are also meeting venues available on the first floor. There are is also a stunning garden to take afternoon walks and the pool is also stunning.
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 26 Jun 2023
Dear Julian, Thank you very much for always choosing to stay at the Kampala Serena Hotel for all your visits to Uganda and for taking the time to write such a glowing review of our property, hospitality and exceptional service. We are deeply humbled. As a hotel, we continuously strive to meet all our guests needs while exceeding their expectations and so we are delighted to hear that we are keeping true to our commitment. I will be glad to share your review with team especially those mentioned above, for am certain they will be motivated. Thank you very much once again for sharing this amazing review with the travel community and we look forward to welcoming you back in the near future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Kampala area.
PRICE RANGE
R 4,638 - R 5,774 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
152
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

KAMPALA SERENA HOTEL - Reviews & Price Comparison (Uganda) - Tripadvisor

Frequently Asked Questions about Kampala Serena Hotel
Which popular attractions are close to Kampala Serena Hotel?
Nearby attractions include Independence Monument (0.3 km), Maridadi Crafts (0.1 km), and Equator Bar (0.4 km).
What are some of the property amenities at Kampala Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kampala Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kampala Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kampala Serena Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kampala Serena Hotel?
Conveniently located restaurants include Yujo Izakaya, Seven Seas at Sheraton Kampala, and Khyber Pass.
Are there opportunities to exercise at Kampala Serena Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Kampala Serena Hotel have airport transportation?
Yes, Kampala Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Kampala Serena Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Kampala.
Are any cleaning services offered at Kampala Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kampala Serena Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.