Mestil Hotel & Residences

Mestil Hotel & Residences

Traveller (177)
Dining (74)
Pool & Beach (15)

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About

4.5
#8 of 154 hotels in Kampala
4.3 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Méstil Hotel & Residences is an idyllic home away from the hustle and bustle, located close to Kampala City Centre. With a Mediterranean theme that extends from the outside-in. Méstil creates a sense of place that is serene, luxurious with attention to detail immersed in Deluxe Authenticity, Natural, Earthy Warm Colors and Tones. Méstil offers a large choice Spacious fully furnished luxurious rooms and suites bathed in natural light. The Rooms showcase the ever evolving, vibrant and distinctly urban vibe of Kampala city. The contemporary interior design, in-room facilities and luxury amenities provide the highest level of comfort. Our guests have a choice to Indulge in 23 beautifully appointed Executive Rooms, 27 Luxury One Bedroom Suites, 42 Grande Two Bedroom Suites and 6 Magnificent Three Bedroom Luxury Penthouses Inspired by Contemporary Art and a dose of Urban Elegance, very ideal for today's traveler! We are also committed to making it easy for guests to maintain their lifestyle and remain revitalized for whatever the day may bring with state-of-the art fitness facilities and experienced personal trainers. The Sanaar Spa & Health Club offers sweeping views over downtown Kampala and unlimited access to an extensive range of the latest cardiovascular and resistance equipment from Technogym. A qualified personal trainer is always on hand to guide and ensure the most effective and productive training as possible. After your workout, relax and unwind in our Turkish steam room (Hamam) and soothing sauna or cool off with a swim in our outdoor lap pool with Turquoise Waters. The Sanaar Spa offers the best in class Massage treatments that will leave you all revitalized.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Aerobics
Evening entertainment
Children's television networks
Secured parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Room service
Safe
Seating area
Sofa
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Swahili

Location

20 Barracks Drive Nsambya, Kampala Uganda
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
Entebbe Airport
33.6 km
See all flights
171Reviews4Q+A23Room tips
Traveller rating
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Detailed Reviews
LailaShento wrote a review Feb 2020
5.0 of 5 bubbles
Highly recommend the spa. Massage by Barbara was excellent. Also the dinner was good at the buffet and they had nice live music. The service is lovely. Highly recommend the hotel and spa. Kampala was a stop when we landed in Uganda and a stop before flying out. Meerim hotel provided the required level of comfort upon arrival and after the trip before flying. There’s nothing much to do around it so I would recommend staying there only to rest before starting or after finishing your Uganda trip!
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Date of stay: September 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merja wrote a review Jan 2020
Esbo
4.0 of 5 bubbles
View over the down town. Service was good but we had some communication issues when trying to organize breakfast into the room as we had an early start. The breakfast never came and when we called to ask for it - and agreed (?) instead of getting to be transferred, go to the restaurant (as time was running), they were packing it for take away 😉
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Date of stay: December 2019
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agatha K wrote a review Jan 2023
London, United Kingdom
5.0 of 5 bubbles
I liked the division of blocks as it promoted safety and privacy. This made my whole stay at the hotel.
Our suite had big spacious rooms enough which came in handy as it was quiet a few of us, very clean straight from check-in and so fantastic that house keeping maintained that throughout our entire stay.
That live band is still memorable, professional staff like Monica I am extra thankful for them, she took very good care of us regardless of us being far at the restaurant terrace,
Rogers at the pool made sure our orders were brought in a timely manner even though it felt like he had to travel miles. So thank you Rogers.
Junior was so exceptional, very professional from the way he welcomed us at the reception of the health club, to how he made sure that we got the best experience at the steam and sauna. He also check on us regularly and illustrated extensive assistance, Junior was so hardworking and always made sure that we were comfortable and in a cleaner environment as well.
This type of staff really made Mestil excel above other facilities in Uganda and I definitely recommend anyone looking for a place to stay whilst visiting Uganda. Thank you to everyone.
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mestil Hotel & Residences
Responded 22 Jan 2023
Dear 552agathak Thank you for taking time out to share your experience with us, we value your opinion, we are delighted to hear that you enjoyed your time with us. We read the guest feedback and comment cards every day and the Méstil Hotels team believes that our guest satisfaction is the true measure of our performance. So guaranteed, the content is noted, and we will be sure to let our associates know that they are doing a sterling job and also ensure to improve on areas we are fall short on. We hope to see you again soon again. General Manager
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Jackie B wrote a review Jan 2022
Felbridge, United Kingdom
1.0 of 5 bubbles
On the plus side, the staff in reception are friendly and try to be helpful. However the service in this hotel does not measure up to their claims and the price. We stayed there for 3 nights, however on 2 nights I was unable to sleep due to mosquitoes in the room. Covered in bites, after the first night I asked Reception if they would deal with this, however the next night was the same. The very friendly and polite lady, Anne, at Reception, assured me she had asked someone to spray the room but evidently it hadn't happened.

We were shocked at the poor service in the restaurant, the likes of which I have never experienced before in a hotel of this level. I invited a guest for dinner and was embarrassed that every item we initially ordered was unavailable, including the wine. This information was not even accompanied by an apology. We were therefore forced to have items on the menu that we didn't really want. Perhaps this would have been okay had the food that we were served been of adequate standard however it was appalling! The meals were poorly presented, dry and tasted bland. When we complained to the manager he was unapologetic but eventually agreed to credit the bill however it was still over US$100 which is much more than we would pay in London for the equivalent meal, in a country where prices are generally a small percentage of what they are in London.

All in all, our stay in this hotel was extremely disappointing. By comparison, all the other 4 hotels we stayed in in Uganda were first-class, so I would strongly recommend you look elsewhere.
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Date of stay: January 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mestil Hotel & Residences
Responded 09 Jan 2022
Dear Jackie Thanks for taking time to give us your feedback after your stay with us. It is imperative to us that we exceed guest expectations so it was disheartening to hear that you did not experience our true hospitality and fantastic service that we are known for. Your comments are very important to us and act as, not only a yardstick of our standards of service, but also a measure of where and what we need to address and improve on, we will make sure that we address all issues and rectify any problems which may be the cause. We hope that you will be staying with us again soon and would welcome another opportunity to show you how things should be done. Kind regards, General Manager
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James K wrote a review Jul 2020
Kampala, Uganda
5.0 of 5 bubbles
Arriving at the gate,..but before the guest asked if we are about to reach Mestil i said sure yaah.. while still on kibuli road,.Then one turned his eyes to the right to see only the destination with only a shot word in bold letters.upon reaching the gate now,all of us jumped out for our safety and later the car with guest's luggage was directed by a smart concierge dressed all suite and a cape in black and white shut. Later guests checked after visiting reception and I decided to make a round trip ,visiting dining places,the swimming pool and the whole place.
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Date of stay: August 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: All rooms are smart with special magnificent view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel B wrote a review Feb 2022
5.0 of 5 bubbles
The Mestil is a great Hotel with a world class ambience comparable and better than any. The rooms are very large, airy, well serviced with excellent safety features. Service was excellent and their Amber Restaurant, top-tier.

We had the gym and spa to ourselves and it was an awesome place. The staff seem well taken care of and certainly show it by taking their work serious.

Highly recommended.
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Date of stay: January 2022Trip type: Travelled on business
Room Tip: Traveling to the hotel can be tough at peak hours. The Arena Mall is a new and large shopping...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mestil Hotel & Residences
Responded 04 Feb 2022
Dear Daniel, Thank you for taking time out to share your experience at our hotel, we are delighted to hear that you enjoyed your time with us. We hope to see you again soon. General Manager
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peek wrote a review Mar 2024
Kampala, Uganda
4.0 of 5 bubbles
I love conferences at Mestil!
The location is just a little outside the main CBD, close enough for easy reach yet far enough to discourage you from a quick rush back to a CBD office. Mestil is also on my route home for a fast get away after the conference.
The hotel and its conference centre is quite well built and well laid out. The conference rooms are generally well lit and well ventilated. I also love the architecture and that this is not a high rise city hotel. There is secure parking and more. The security does not require you to get out of the car unlike some other places.
On the downside, the gents toilet just stunk like something died in there and was long behind schedule for burial. I even reported it to the Concierge when on my second bathroom break, the stink was still there.
There was poor service at the tea-break and it was painful to see senior citizens lining up to be served a beverage by their overwhelmed granddaughter. The lunch was just marginally better in organisation.
The lunch food was a fair spread. But we need to learn to cut back on so many multiple starches and meats and salads. We are not here for the food and we still have work to do after eating. I could have used some good chilli condiments.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mestil Hotel & Residences
Responded 11 Apr 2024
Dear PeeUG, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoy conferences at Mestil and appreciate the lovely location and well-built facility. We are sorry to hear about the inconvenience you experienced with the gent's toilet during your visit. We have already addressed this issue with our housekeeping team to ensure that it is promptly taken care of. Regarding the service during the tea-break and lunch, we sincerely apologize for falling short of your expectations. We will make sure to review our processes and provide additional training to our staff to ensure a more seamless experience for our guests in the future. Thank you for your feedback about the lunch food spread. We appreciate your suggestions about cutting back on multiple starches and offering more condiments. We will take this into consideration and make improvements to our menu offerings. We hope to have the opportunity to welcome you back to Mestil and provide you with an even better experience during your next visit. Warm regards,
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Alastair T wrote a review Mar 2021
Moroto, Uganda
5.0 of 5 bubbles
We live in Kampala, but wanted a staycation to celebrate our wedding anniversary. My wife suggested Mestil and so I sent them an email. Their response was immediate and they offered a room upgrade and a 4pm check out - much appreciated, along with the decorated bed, bottle of wine and anniversary cake after supper - thank you Mestil. The upgraded room was an appartment and was huge and spotlessly clean. The food was good and the only thing that let the hotel down, was the absence of a warm welcome on our arrival after a busy day at work. As a staycation it worked brilliantly and we would certainly go to Mestil again.
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Date of stay: March 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mestil Hotel & Residences
Responded 05 Dec 2021
Hello Alastair, Thank you for taking time out to share your experience with us, we are delighted to hear that you enjoyed your time with us. We hope to see you again soon. General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gwokyalya p wrote a review Jun 2020
3.0 of 5 bubbles
Looking for where to spend your wedding night? Look else where.. The bed had artificial petals and no welcome bouquet or not even a bottle of wine...we were disappointed all we had was the bed and water bottles.. Regrets
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tembo wrote a review Mar 2020
5.0 of 5 bubbles
I went here with 3 other people for the evening buffet. The staff were very welcoming and mindful of their guests. This place I tell you has the best clear fish soup for starters. It is so pleasant to the palate you will want to take a liter of the stuff. The main course dishes were all well done though a bit limited in variety, however the salad bar makes up for this by having numerous options. Well done Mestil.
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Date of stay: March 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Feeyona l
Ankara, Türkiye76 contributions4 helpful votes
About 30,000ugx for Adults on weekends and during the week its about 25,000ugx for Adults
Dolly M asked a question Jul 2018
Nairobi Region, Kenya
10 minutes walk or drive
Kampala, Uganda
Its a 10 minute drive from the hotel to the Pearl of Africa
Dolly M asked a question Jul 2018
Nairobi Region, Kenya
How far is it to pearl of Africa hotel
Answer from Pat J
Crewe, United Kingdom75 contributions22 helpful votes
From where ???
Gachanja d wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"come and visit mestil hotel and residents is the best "
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Justine M wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Be ready to enjoy the city life."
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Kellen M wrote a tip Sept 2023
2 contributions
3.0 of 5 bubbles
"Everything is above standard at Mestil. I mostly enjoyed the pool and evening workouts at the Gym."
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phillipdavid wrote a tip Aug 2023
Sydney100 contributions83 helpful votes
5.0 of 5 bubbles
"Try to avoid arriving at Entebbe airport during rush hour as the traffic into the city can be horrendous."
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Alex M wrote a tip Dec 2022
Entebbe, Uganda7 contributions5 helpful votes
5.0 of 5 bubbles
"I recommend Mestil and its a very clean hotel. The breakfast and lunch is amazing"
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There are more places to choose from in the Kampala area.
PRICE RANGE
R 2,879 - R 3,418 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
98
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MESTIL HOTEL & RESIDENCES | UPDATED 2024 Reviews & Price Comparison (Kampala, Uganda) - Tripadvisor

Frequently Asked Questions about Mestil Hotel & Residences
Which popular attractions are close to Mestil Hotel & Residences?
Nearby attractions include Nakasero Market (0.9 km), African Crafts (1.0 km), and Temple SSDM Shree Sanatan Dharma Mandal (1.0 km).
What are some of the property amenities at Mestil Hotel & Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mestil Hotel & Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Mestil Hotel & Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mestil Hotel & Residences?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mestil Hotel & Residences?
Conveniently located restaurants include Haandi Kampala Ltd (Restaurant), Cafe Javas, and Cafe Pap.
Are there opportunities to exercise at Mestil Hotel & Residences?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mestil Hotel & Residences have airport transportation?
Yes, Mestil Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mestil Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Mestil Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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