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Kigali Serena Hotel

Traveller (411)
Room & Suite (148)
Dining (51)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens.
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Property amenities
Restaurant
Pool
Room service
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Airport transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Centrally Located
HOTEL CLASS
837Reviews
421Photos
8Q+A
100Room tips
Traveller rating
  • 452
  • 299
  • 60
  • 15
  • 11
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Popular mentions
Great place with great ,responsive and friendly staff. Best view😍, comfortable bed, clean rooms, safe place , delicious food, very happy about my stay there. Thank you Serena Hotel.🤩 Whish them all the best.
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded 3 days ago
Dear Alaa M, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
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This is a nice hotel generally.Good location and nice staff. They need to sort out some administrative inefficiencies (tell guests quickly when you are overbooked) and their chocolate cakes are wayyyy too salty. But they are friendly...so I will give them the benefit of the
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded 1 week ago
Dear AdventuresofAlex We greatly appreciate your comments regarding your recent stay at the Kigali Serena Hotel, It is always a pleasure to receive positive feedback. I am however sorry that our dessert offer and our reservation team did not meet your expectations and for that; please allow me to express my sincerest apologies. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Thank you once again for sharing your experience, and we look forward to serving you in the future. Sincerely, Daniel Sambai General Manager
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Very clean and efficient room services, with very friendly and helpful personnel especially for a first time visitor who needs to find his/her way around. Comfortable place to stay, good food served at the restaurant too.
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded 1 week ago
Dear Benicmah, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
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The hotel is incredible. The rooms are big, clean and silent. Room service very efficient. All the restaurants and bar with good meals and drinks. The swimming pool is gorgeous. And, the more important: staff very very very polite and kind. Specially thanks to Patrick, who
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded 09 Feb 2019
Dear Kamyla B, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. I am also very delighted to hear that our staff especially Patrick made you feel at home and I am certain that he enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let him know how much of an impact he made on your experience especially booking your Safari and city tour. Thank you once again for sharing and we look forward to welcoming you back soon. Regards Daniel Sambai General Manager Kigali Serena Hotel
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We stayed one night at the Serena after spending two weeks in Tanzania staying in (very nice) tent camps. The camps were nice but the Serena was like finding an oasis. Lots of hot water for much-missed showers, very nice room, great bed/linens and a terrific staff. Highly
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded 09 Feb 2019
Dear Terry M, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property, service and city of Kigali. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
Read more
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Bed
Luxurious Bath
Photo provided by managementKigali Serena Hotel
Conference room
Photo provided by managementKigali Serena Hotel
Standard room
Photo provided by managementKigali Serena Hotel
Conference room
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12345630
There is an upmarket craft market about 5mins walk away. Turn left as you walk out of hotel to end of road. It is very expensive though. Not sure about the wine.
1 vote
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Do you have blow dryers? And converter/adaptors we can use?
Yes
0 votes
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What are your week night and weekend night rates?
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0 votes
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Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +250 788 184 500
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12
"Prime rooms"
"Looking in towards the pool have good views."
"3rd floor rooms facing the pool, they have a great view"
"Rooms on the upper floors are quieter, especially if they face away from the hotel."
"face the pool"
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12345620
PRICE RANGE
US$187 - US$503 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
104
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