We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Des Mille Collines

Traveller (410)
Pool & Beach (73)
Room & Suite (43)

About

Location
Cleanliness
Service
Value
Welcome to Hotel des Mille Collines The legacy of hospitality in Rwanda for more than 40 years Inspired by Rwanda’s unforgettable geographical terrain, the hotel derives its name from its motherland known as the “land of a thousand hills.” Inaugurated in 1973 as the premier grand hotel of the country and becoming a shelter to, a light of hope in the darkness for a terrified crowd of up to 2,000 people who were saved by the hotel opening its doors in 1994 during the Genocide against the Tutsi; Hôtel des Mille Collines is surely the most famous hotel in Rwanda. Located in the central business district, the hotel allows you to enjoy the breathtaking views over the hills of Kigali while indulging in culinary delights from casual to fine dining, international cuisine to local signature dishes!
Read more
Property amenities
Pool
Room service
Bar/Lounge
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
Show more
Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Safe
HOTEL CLASS
849Reviews
419Photos
9Q+A
100Room tips
Traveller rating
  • 220
  • 350
  • 186
  • 53
  • 40
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We had a lovely two-night stay here recently. First up, the room. It's decor is quite outdated (you can tell that it would have been so shiny and fancy about 10 years ago) but it's extremely clean and comfortable. I wouldn't exactly call it modern, but it had all the
Read more
Response from ClaireKangwage, General Manager at Hotel Des Mille Collines
Responded 1 week ago
Dear Guest, Thank you for choosing to stay with us and sharing a review of your recent stay. It is heart warming to know you enjoyed your stay and took back with you wonderful memories of your visit to Rwanda and specifically from our hotel! We are thrilled to learn that you had a great massage, that you found the view at sunrise magical and most especially that you enjoyed the breakfast buffet, omelettes made to order, fresh fruit and delicious coffee by La Terrasse overlooking the garden. We also appreciate your feedback on the rooms; that it was extremely clean and comfortable with a clean and spacious bathroom, decent Wi-Fi albeit quite outdated. Pleased to inform you that we are planning a renovation that will allow us to upgrade our rooms. Thank you for the valuable feedback. We look forward to welcoming and hosting you on your next visit. Best Regards,
Read more
Location and customer services of this hotel is exceptional. Staff are wonderful will try their utmost to make us feel home. We were granted early check in and late check out easily. Last visit we requested for our rooms to be decorated for special event, the decoration
Read more
Response from ClaireKangwage, General Manager at Hotel Des Mille Collines
Responded 2 weeks ago
Dear Guest, Thank you for staying with us and taking the time to share a review. It such an honor and an absolute pleasure to learn that we exceeded your expectations. Thank you appreciating the hotel location, the excellent variety at breakfast and the customer services provided by our staff that made you feel at home. Our aim is to give each guest an exceptional experience and we are more than glad we achieved that with you. We appreciate your heart warming feedback and look forward to hosting you again. Best Regards,
Read more
+11
Not the most modern rooms but a great service and experience. The food options are very good and the staff is well trained, fast and professional .. All this with Rwandan hospitality! Try the lunch buffet, even if you are not staying at the hotel.
Read more
Response from ClaireKangwage, General Manager at Hotel Des Mille Collines
Responded 3 weeks ago
Dear Guest, Thank you very much for taking the time to review and share your wonderful experience. We are truly delighted that you had great service and experience especially enjoyed the dining options. Thank you for appreciating our trained, fast and professional staff with Rwandan hospitality as well as recommending our lunch buffet. We value your feedback and we look forward to welcoming you again. Warm Regards,
Read more
If you want the fastest wifi, great meal and welcoming stuff this is the place to be!! Hospitality was top notch, the wifi was incredibly fast and the food was sooo delicious!! I would recommend this place to anyone!! This place beats all my expectations!! Hope to come back here
Read more
Response from ClaireKangwage, General Manager at Hotel Des Mille Collines
Responded 4 weeks ago
Dear Suzancassian, Thank you very much for choosing the Hotel des Mille Collines as your place of residence during your recent visit to Rwanda and for taking the time to share with us such a thorough review. We are truly honored and delighted to hear that you enjoyed your stay with us and that you had the best experience ever in all ways, especially the fast wifi, delicious food, welcoming stuff and hospitality which was at the top notch. We are honored to learn that we have exceeded your expectations and thank you for recommending us. We will be happy to welcome you again on your next trip to Rwanda. Best Regards,
Read more
So the hotel is in a very central location in the heart of Kigali. It is near many of the embassies as well as office towers. Part of why I chose the hotel was its historic prominence in the 1994 and the basis of the film 'Hotel Rwanda'. The hotel lobby area is clean and
Read more
Response from ClaireKangwage, General Manager at Hotel Des Mille Collines
Responded 4 weeks ago
Dear Guest, Thank you very much for choosing to stay with us and decide to leave your feedback. We are delighted to hear that the central business location of the hotel has pleased you and that you have been attracted by the hotel's history in 1994. It is also a pleasure to learn that you have enjoyed the clean and fresh lobby with beautiful gardens and an outdoor pool accessible from the lobby, the decent Wi-Fi, the live music, the breakfast and the friendly staff who provided good customer service by managing to extend your stay when the occupancy was not high. We would like also to let you know that the hotel is planning a refurbishment that will allow us to improve the standard to the hotel especially rooms and bathrooms. We appreciate all your comments and we are committed to continuing to provide the best service. Best Regards,
Read more
Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
PreviousNext
1234569
We just visited the hotel for lunch and there happened to be some artwork from local artists on display. I would highly recommend Artist- Niyonsenga
1 vote
Show all answers
Is there an ATM facility to withdraw cash?
Dear Tracey, Yes we have an ATM at our property. It is accessible 24/7. Regards,
0 votes
Show all answers
Does the hotel offer airport transfers even for a fee?
Dear Marc S, Yes we do offer transport to and from the airport. 20$ for the shuttle and 40$ for the limousine. Thanks,
1 vote
Show all answers
I ave visited the Hotel in December 2015 and a cannot immagine it is closed now.May be it is not Kempinski anymorem but closed? From the memorial it is about 15 minutes car drive
0 votes
Show all answers
PreviousNext
12
"Pay few extra $ for upgrade is worth considering"
"Overlooking the pool would be good but check out the wifi...it's poor."
"Incredible view of the pool area and the city."
"Pool view is the best"
"Pay more for a garden room overlooking the pool"
PreviousNext
12345620
PRICE RANGE
US$157 - US$219 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Kempinski
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
112
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing