Onomo Hotel Kigali

Onomo Hotel Kigali

KN 1 Avenue Quartier de Kiyovu, Kigali Rwanda
Traveller (137)
Dining (59)
Bathroom Amenities
Room & Suite (22)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.0
#20 of 88 hotels in Kigali
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
ONOMO Hotel Kigali is located in the Nyarugenge district, situated a few minutes from the city center and a short 8kms drive to the International airport. The hotel features 109 modern and comfortable rooms, including 10 suites with separate lounge areas and kitchenettes as well as attractive views of the Kiyovu valley. There are 2 rooms for the physically handicapped as well as twin bedded and family rooms. All rooms offer a comfortable work space, complimentary broadband wi-fi access, electronic lap top sized safes, separate shower and toilet, flat screen TV and a wide choice of DSTV and Canal+ channels to choose from. The hotel provides meeting facilities for up to 120 guests in a variety of meeting rooms accessible through the hotel lobby and equipped with modern AV equipment and complimentary broadband wi-fi. The conference facilities are also ideal for events, cocktail receptions and informal or formal dinner occasions with tailor made menu and beverage options to choose from.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Safe
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Great View

Location

KN 1 Avenue Quartier de Kiyovu, Kigali Rwanda
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Kigali Intl. Airport
143Reviews1Q+A18Room tips
Traveller rating
  • 72
  • 41
  • 15
  • 5
  • 10
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Isobel wrote a review Feb 2020
Birmingham, United Kingdom
4.0 of 5 bubbles
Stayed here for a week and thought it was brilliant. Onomo certainly punches above its 3* weight and its fantastic that it's a brand from within the continent. Stayed as part of a very large group (40+) and staff were very friendly and incredibly helpful. Food in the restaurant was better than what you might get at other hotels of a similar price point in the city (although breakfast wasn't quite up to the same standard!) and reasonably priced given the portion size. The lobby/pool/balcony area has a lovely vibe which makes it perfect for relaxing or doing a bit of work alike. WiFi worked well and was strong. The rooms are very clean and very stylish although the wardrobe wasn't particularly functional (barely long enough to hang a top nevermind dresses or trousers....). Convenient for downtown/UTC area (20 mins walk up hill). Would recommend anyone to stay here! I hope I get to return.

One minor point, the taxis you can take from the hotel are generally part of a tour agency and as such are overpriced, would recommend walking out to find one or to use the MoveApp instead.
Read more
Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Higher floors are better.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emile Nizey, General Manager at Onomo Hotel Kigali
Responded 13 Mar 2020
Dear Isobelkwc, Thank you for staying with Onomo Hotel Kigali. We are very appreciative of the feedback you left. This is the backbone of constant improvements of our services and we are sure that when you get to return to Kigali, you will find a better, more vibrant Onomo. We will take a look at all small mishaps and make adjustments. Once again, thank you for staying with us. Regards, Emile Nizey General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Belinda K wrote a review Jan 2020
3.0 of 5 bubbles
Hotel is modern and vibrant busy hotel . Roooms are very simple , small yet stylish and modern. The room are quite small , cubboards in the middle of the room . face basin outside seperate toilet and bathroom not quite private , with glass door open on top. Cupboards very small had to hang my clothes in the room . Hotel is over prized specially given their very small rooms and quality of the furniture and amenities .

The staff are super friendly ! Breakfast was great! , Dinner from their menu is quite expensive and the food preparations was not satisfactory . I however have to admit that their customer service is tops ! Any time you have a complain they attend to it , apologize and make amends or compensate you with the complimentary food . etc
Read more
Date of stay: November 2019
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EmileNizey, General Manager at Onomo Hotel Kigali
Responded 14 Jan 2020
Dear 495belindak, Thank you for staying with Onomo Hotel Kigali. We appreciate your feedback that gave us an insight into how your stay went. We are glad you found some aspect of your stay positive and we apologize for the inconvenience caused by the negatives ones. We will work to improve and offer more value to all our guests. Once again, thank you. Regards, Emile Nizey General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pankaj PK wrote a review Aug 2022
Edgware, United Kingdom
5.0 of 5 bubbles
Checked in after dinner time was over, however after a smooth checkin got excellent food via room service, we were offered to eat in the dinning room however opted for room service. Super breakfast overlook the city.
Had to checkout early to start safari.
Would pick Onomo over any other hotel in Kigali.
Cannot fault any aspect.
Read more
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emile Nizey, General Manager at Onomo Hotel Kigali
Responded 23 Sept 2022
Thank you for posting your review It was a pleasure to have you as our guest at ONOMO Hotel Kigali and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Kind regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hedda Johanessen wrote a review Jan 2020
Copenhagen, Denmark
1.0 of 5 bubbles
We stayed here for one night. We were looking for a lush location to relax before our flight the next day. To start with the positive: The rooms are very clean and modern, and the pool was nice.

Now to the negative:
1. Bad food & no customer service
When we stayed at Onomo there was a staff party with a huge buffet. We ordered a fish dish that proved to be completely dry and tasted like something that had been reheated from the day before. My boyfriend asked if the fish had been reheated from the buffet which was denied by the waiter who provided some thick explanation about it being due to the “butter and lime”. He did not eat more than a mouthful. In any other high end hotel the normal reaction would have been to provide a discount for that dish or to not have to pay for it at all. We were offered fresh fruit for compensation, but honestly at that time we were more than ready to just leave.

2. Dishonest opportunistic staff
The next morning we inquired for the price for transportation to the airport at the front desk. They offered us a ridiculous price for a transfer with their own driver (started at 30 USD and went down to 18 USD after we had signaled that we were not prepared to pay that much). We had been in Rwanda for a month and were aware that this price would be a complete rip off, so we politely declined the offer and asked the staff to call for a regular cab. Once the cab arrived the same staff member who had offered us the transfer rushed out and spoke to our taxi driver in Kirwanda before we managed to even say hi to him. When we asked the taxi driver how much he would charge for the airport he told us it would be 20 USD. We insisted that we wanted to go with the meeter. The fare ended up costing us 8000 RWF + 3000 RWF for parking - the equivalent of approx 11 USD. When we asked the driver if the hotel employee had asked him to charge us 20 USD he shamefully admitted that his had been the case. So in order for Onomos prices not to appear inflated the staff member asked our taxi driver to spike up his price as well. This is simply such an unprofessional, dishonest and almost childish way of acting. We were completely shocked, as this was seriously the only bad experience we had within the month we spent in Rwanda - puzzlingly enough this was also our most expensive accommodation of all.

To sum it all up - this is by no means a cheap hotel by Rwandan standards, so if I were you I’d take my money somewhere else.
Read more
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EmileNizey, General Manager at Onomo Hotel Kigali
Responded 08 Jan 2020
Dear Hedda2020, Thank you for choosing Onomo Hotel Kigali. We greatly appreciate your time in providing us with this feedback. On behalf of the whole team, I want to present our sincerest apologies. Your stay did not go as expected and we are really sorry. We are looking at the whole incident in order to better take appropriate measures especially the ride to the airport incident. We have and advertise a flat fee of $18 per trip which is in line with the market rate across other hotels here in Kigali, center. Any fee above this is definitely not right and we apologize for this. It will not happen again. Once again, thank you for staying with us and happy new year! Regards, Emile Nizey General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mamadou wrote a review Feb 2020
5.0 of 5 bubbles
The staff at this hotel was extemely helpful and polite specially at the front desk Patrick he give us a nice room with the best view of Kigali and he ensured that every need was taken care of. The free wireless internet throughout the hotel and quick service in the restaurant was very good. I’m planning to come back again for this beautiful hotel.
Thank you so much to make my stay well spend!
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace wrote a review Dec 2020
Bogliasco, Italy
1.0 of 5 bubbles
It has been more than a week asking a booking confirmation because me and my husband will need a hotel where to stay waiting Covid test results. And i have been communicating with someone called
Aline Ikibasumba.
By email which takes some days to reply.
later i tried chatting on watsapp and she
said she will send the booking confirmation and i never received it.
I tried to call on reception number and no one picks the line. Which hotel is this and which services do you provide!!! I can't recommend to any one because you can't even expect any good customer services after!
Read more
Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meredith J wrote a review Feb 2023
5.0 of 5 bubbles
This hotel was always sparkling clean and had the most helpful and patient staff even with a large and varied group coming from multiple countries and with a challenging itinerary. The rooms are very clean and wifi was easy to access and worked well.
Very good and healthy food options for a multitude of diets.
Outdoor patio with intimate seating was comfortable and also great for eating.
Read more
Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shirjan F wrote a review Mar 2024
+1
5.0 of 5 bubbles
"Staying at Onomo Hotel in Kigali was an absolute delight! From the moment I arrived, I was greeted with warmth and professionalism by the attentive staff. The hotel's modern and stylish decor created a welcoming ambiance throughout. My room was spacious, clean, and equipped with all the amenities I needed for a comfortable stay. The onsite dining options offered a delicious array of local and international cuisine, satisfying even the most discerning palate. The hotel's central location made it convenient for exploring Kigali's attractions, and the tranquil atmosphere provided a peaceful retreat after a day of sightseeing. Overall, my experience at Onomo Hotel was exceptional, and I highly recommend it to anyone visiting Kigali."
Read more
Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bernharddavid wrote a review Dec 2021
Stockholm, Sweden
4.0 of 5 bubbles
A very nice Hotel with good security and nice rooms and helpful staff. As I came there was a big wedding in the restaurant which consumed most of the places and was nice. But they served food for other guest at the bar and food I ordered was very tasteful.
Read more
Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matvl wrote a review Mar 2022
3.0 of 5 bubbles
I’ve stayed at Onomo a few times and it wasn’t great this time round. I know the hotel is emerging from the pandemic, but standards have slipped somewhat. Coffee that used to be good is average, no toaster at breakfast for fresh toast (nor any made to order breakfasts, though that has always been the case). My room needed some maintenance which was sorted out, but found it frustrating that it was only cleaned around 3pm each day. My biggest irritation was when the hotel held an event (on a Tuesday night) which used the whole ground floor meaning restaurant and bar areas were closed and extremely pound music until almost 23:30. Not great for a business hotel… guys please sort yourselves out as I’d love to be back.
Read more
Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emile Nizey, General Manager at Onomo Hotel Kigali
Responded 15 Mar 2022
Dear Matvl, Thank you so much for your loyalty. We appreciate your return visits and we want to make sure this bad experience will not happen again. All the mentioned failures have been noted and we will work towards getting better. International Women's day fell on a Tuesday and we had to do something to appreciate the local women but normally, it is rare that we host entertainment event that early in a week. Our apologies. Once again, thank you and see you soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vecksan wrote a tip Jun 2024
Lagos, Nigeria9 contributions3 helpful votes
4.0 of 5 bubbles
"Explore local transportation options and have some local currency at hand. You'll thank me later :-) "
Read full review
Michelle wrote a tip Jun 2023
California11 contributions5 helpful votes
1.0 of 5 bubbles
"Do not book here"
Read full review
serge A wrote a tip Mar 2023
1 contribution
4.0 of 5 bubbles
"rooms are very clean and well accommodate"
Read full review
Mayowa O wrote a tip Oct 2022
164 contributions56 helpful votes
4.0 of 5 bubbles
"If you can, lodge in a suite. If you can, don't use the hotel taxi. "
Read full review
sweetmarias2010 wrote a tip May 2022
Oakland, California15 contributions4 helpful votes
5.0 of 5 bubbles
"Again, be careful of a site That appears to be the official hotel site called hotelsonline.co."
Read full review
Not the right property for you?
There are more places to choose from in the Kigali area.
PRICE RANGE
R 1,790 - R 2,538 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
109
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

ONOMO HOTEL KIGALI | UPDATED 2024 Reviews & Price Comparison (Rwanda) - Tripadvisor

Frequently Asked Questions about Onomo Hotel Kigali
Which popular attractions are close to Onomo Hotel Kigali?
Nearby attractions include Heaven Experiences (1.0 km), Caplaki Craft Village (1.1 km), and Abraham Konga (1.1 km).
What are some of the property amenities at Onomo Hotel Kigali?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Onomo Hotel Kigali?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Onomo Hotel Kigali?
Yes, free parking is available to guests.
What are some restaurants close to Onomo Hotel Kigali?
Conveniently located restaurants include Fusion Restaurant, Heaven Restaurant & Boutique Hotel, and Khana Khazana.
Are there opportunities to exercise at Onomo Hotel Kigali?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Onomo Hotel Kigali have airport transportation?
Yes, Onomo Hotel Kigali offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Onomo Hotel Kigali?
Yes, dry cleaning and laundry service are offered to guests.
Does Onomo Hotel Kigali offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Onomo Hotel Kigali?
Many travellers enjoy visiting Go Africa Expeditions (1.4 km).
All Kigali HotelsKigali Hotel DealsLast Minute Hotels in KigaliHotels near Onomo Hotel Kigali
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire