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The Palace Hotel

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Maseru 100 Lesotho
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About

#9 of 17 hotels in Maseru
Location
Service
Value
Good to know
HOTEL CLASS
Languages Spoken
Portuguese
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Evening entertainment
Shuttle bus service
Meeting rooms
Newspaper
Outdoor pool
Restaurant
Breakfast in the room
Snack bar
Special diet menus
Non-smoking hotel
Picnic area
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Bottled water
Coffee / tea maker
Electric blanket
Complimentary toiletries
Clothes rack
Wake-up service / alarm clock
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Location

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Contact
Maseru 100 Lesotho
Getting there
Moshoeshoe Intl Airport34 kmSee all flights
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2Reviews1Q+A1Room tip
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Valentine M wrote a review Feb 2015
Lagos, Nigeria1 contribution5 helpful votes
I and my buisness partner was very pleased and delight. We spend 4 days and 3 nights last month at the palace hotel and were treated like kings. The check-in went smoothly and quick, the staff was extremely accomodating, very friendly and efficient from management to housekeeping. The rooms were roomy and clean and the bed was very very comfortable (didn't want to leave), great breakfast options in the morning. Whole place is so clean and obviously well cared for, a very well run hotel... We'll stay there again without question. Thanks PALACE HOTEL. Valentine marcell
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Date of stay: January 2015
Value
Location
Service
Trip type: Travelled on business
Room Tip: Higer floors have less A/C unit noise
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peterquint wrote a review Aug 2009
Nijmegen, The Netherlands99 contributions112 helpful votes
My wife and me visited the hotel for three nights in august 2009.I hope this hotel will find a rapid solution for the improvement of the kitchenstaff amd restaurantstaff. Logistics and a pro-active approach of the guests and foodpreparation are the keywords. We were told to be in the restaurant sharp at a specific time and both times we had to wait for about half an hour for our dinner and breakfast. We had to sit in an ice-cold diningroom. It was winter and the place was not heated although there was a gasheater in the dinningroom. It was something like 10 degrees celcius inside and when the dinner (plateservice) came everything was cold. Yes, a cold steak, cold french fries and cold veggies. Wine was not available as well as beer. The choice was limonade or water. Breakfast was also a disaster. We knocked on the door of the kitchen to tell them that we were there and ready for our breakfast. The chef at that moment was busy to fry some eggs. After 5 minutes the waitress came out to ask us how we wanted our eggs done. Both of us asked for scrambled eggs. After 30 minutes we got our breakfast and guess how the eggs were done. Fried and cold. It seems it must be the same eggs the chef was busy with when we entered the place half an hour before. Both times we were the only guests. I wonder what will happen if there are more guests waiting for their meals. Food and beds should be the most important aspects of a hotel. I am sorry to say but the kitchen made a mess out of it. There is only one chance for a first impression. They blew it. The rest of the days we have avoided the restaurant. The hotel has no own bookingsite and no internet for guests. The tv channels are too poor for international guests. Just three local stations. A weatherchannel, CNN and Euronews would be very much appreciated. Outside the place is covered with bird-droppings and during the evening and night the birds take over the place and create a lot of noise on the roof of he upper rooms. Our room had a fridge that was not working for a day, the lamps besides our bed did not fit into the socket, the toiletpaper had no holder and the toiletseat was covered with a filthy white deposit (who would feel comfortable?), there was no extra key for our room and since we took with us the result was the beds were not done that day after our return. The conditions of the painting of the doors, cupboards and walls are terrible and the furniture is old fashioned. There is an enormous lot to be improved inside and outside. The hotel is going downhill as it is now. A shouting noisy radio in the receptiondesk-area is not very welcoming. Some soft easy listening jazzy music would be much better. The price was agreed upon before arrival (written confirmation). Suddenly they wanted about 25% more although we made a reservation for another price. The ladies from the receptiondesk are very nice and friendly and try to give you the feeling that you are most welcome . That is the only positive aspect next to the fact the place is guarded and due to that the carparking is very safe. So far for 4 -star hotel. Can you imagine? 4 stars?! I wonder who has given those stars and how the hotel was assessed? I would not recommend this place to anyone under the circumstances we have experienced. Sorry to say so. But it is like it is. Peter Quint, the Netherlands.
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PRICE RANGE
US$37 - US$52 (Based on Average Rates for a Standard Room)
LOCATION
LesothoMaseru DistrictMaseru
NUMBER OF ROOMS
322
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Frequently Asked Questions about The Palace Hotel
What are some of the property amenities at The Palace Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Palace Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at The Palace Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at The Palace Hotel?
Yes, guests have access to a pool during their stay.