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Palma Hotel Spintex

15 reviews
#67 of 90 Hotels in Accra
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Traveller (4)
Room & Suite (13)
Dining (4)
Overview
  • Excellent20%
  • Very good20%
  • Average34%
  • Poor6%
  • Terrible20%
13 Aug 2017
“EVALUATING PALOMA'S AMENITIES AND SERVICES”
29 Mar 2017
“Average”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
2.0 Star Hotel
All hotel details
Rooms
04 Mar05 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15)Write a Review
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1 - 5 of 15 reviews
Reviewed 5 January 2018 via mobile

I been here since 7:36pm to be exact myself and my husband and daughter ordered food. It’s now 10:11pm and we still did not get our food. Their food is fresh I give them credit for that but their service is freaking terrible. We are...More

Thank Daneen D
Response from Frederick L, Owner at Palma Hotel SpintexResponded 1 week ago

That is really unfortunate and unusual of us. Please have my sincere apologies on behalf of management and be assured that it is not our nature to render such a service. Will be glad to have your concerns on our emergencies numbers displayed in the...More

Reviewed 13 August 2017

As previously suggested, services were not up to par -e.g., frequent blackouts, meal trays sitting outside for a couple of days (an eyesore), not making available checklist for laundry purposes, etc. I have stayed at Paloma for the past four to five years and my...More

Review collected in partnership with this hotel
Thank Solomonjdh
Response from Frederick L, Manager at Palma Hotel SpintexResponded 23 August 2017

We have taken note of your concerns and have effected measures to avert that. Your happiness is our concern. Thank you

Reviewed 18 June 2017

My experience at the Atinka restaurant was sad and disappointing I did not have high hopes or any expectations, but it couldn't have got any worse. right from arrival, the welcome was poor we had to wait awhile for them to decide who was going...More

Thank talk2lucille
Response from Frederick L, General Manager at Palma Hotel SpintexResponded 4 July 2017

Thank you very much for the feedback. we are indeed sorry for the inconveniences you went through. I must admit that this is a typical case of service gone bad. Management has taken a very serious note of your concerns and have put in place...More

Reviewed 29 March 2017

This hotel is located on a busy road and is probably one of the decent ones in the area. Rooms a bit small but neat. I stayed in a room where the bathroom was smelly and every time the bathroom door was opened you could...More

Thank Dennis L
Management response:Responded 3 April 2017

Dear Laroden, Thank you very much for taking your time to give us a review on TripAdvisor. We appreciate your compliment about the fact that our hotel is decent. We sincerely apologize for the noise that was caused by the arrangement of seats in our...More

Reviewed 7 February 2017

On my birthday, the 14th of January this year, I and my friends visited the Paloma hotel at Spintex road for a get together. I was so much impressed first by the reception of the workers. The politeness and the urgency with which they attended...More

Review collected in partnership with this hotel
1  Thank sethaadusei
Management response:Responded 9 February 2017

Dear Seth, Thank you for sharing such an incredible review on tripadvisor. We are very pleased about your recommendation of our warm reception during your birthday. We thank you for your patronage.It is a pleasure for us to be at your service and we look...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Shuttle Bus Service
Room Service
Airport Transportation
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$64 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$64 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (4)
Room & Suite (13)
Dining (4)
Pool & Beach (3)
Questions & Answers
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Room Tips
"I would opt for double instead of separate rooms since comparatively it is less expensive than two single..."
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"rooms away from Spintex road are probably the quietest"
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"The church service held on the last floor constitutes nuisance to hotel guests."
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