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Four Points by Sheraton Dar es Salaam New Africa

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Azikiwe St. / Sokoine Dr., Dar es Salaam Tanzania
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (142)
Room & Suite (65)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Dar es Salaam New Africa
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 163 hotels in Dar es Salaam
Location
Cleanliness
Service
Value
Travellers' Choice

Looking for a place to stay in Dar es Salaam? Then look no further than New Africa Hotel, a family-friendly hotel that brings the best of Dar es Salaam to your doorstep.

The rooms offer a flat screen TV and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

New Africa Hotel features 24 hour front desk, room service, and a concierge. In addition, as a valued New Africa Hotel guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

Close to some of Dar es Salaam's most popular landmarks, such as Azania Front Lutheran Chruch (0.0 mi) and PPF Tower (0.2 mi), New Africa Hotel is a great destination for tourists.

When you’re feeling hungry, be sure to check out Mainland China, 305 Karafuu, and Sigree, which are some seafood restaurants that are popular with locals and out-of-towners alike.

Dar es Salaam is also home to Village Museum, a popular history museum that is not too far from New Africa Hotel.

We’re sure you’ll enjoy your stay at New Africa Hotel as you experience everything Dar es Salaam has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Golf course
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Happy hour
Special diet menus
Wine / champagne
Poolside bar
Highchairs available
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Business
Languages Spoken
English, Hindi, Swahili
Hotel links
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Popular mentions
moahmmedgalal wrote a review Apr 2021
Egypt1 contribution1 helpful vote
I would like to thank you for the time we have spent four points hotel in Dar es salam. it was really nice time because of the great hospitality. but we would like to express our appreciation specially to Mr. Pankaj ( the Chef) and his team. it is not only about the quality of food which was great but also his hospitality that make us feel like home. we have stayed in four points for two-week last year and to be honest the main reason that we came again this year is the Chef Mr. Pankaj. we as Platinum Marriot Members will make sure that when we travel to dar es salam either for business or for vacation to choose four points hotel.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from siddharth chaudhry, General Manager at Four Points by Sheraton Dar es Salaam New Africa
Responded 16 Apr 2021
Dear Guest, Thank you for choosing to stay with us. This review gives us immense happiness and pride for we could personally look after small details which make a difference. The team including Chef Pankaj is overjoyed with your feedback and looks forward to your next visit. Please let us know if we can be of any help in planning your next trip to Tanzania. With every good wish and wishing you good health and safety, Siddharth
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Allen Andrew wrote a review Mar 2021
1 contribution
My wife and I had a lovely weekend gateway recently and we were amazed by the changes. From the moment we arrived to the time we checked out we were really taken care of. Augustine at the front desk is a real gem. He reccommend we dine at thier renowned Seafood Bar terrace restaurant and we were not disappointed. Rooms are spacious and clean and with the Dar heat the AC is a treat. Wifi could be improved however that's not a deal breaker.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Response from siddharth chaudhry, General Manager at Four Points by Sheraton Dar es Salaam New Africa
Responded 29 Mar 2021
Dear Guest , Thank you for choosing to stay with us. We are glad to know that you enjoyed you stay and your visit to our Terrace Restaurant, The Seafood Bar, was a memorable one. I will have a look at the WIFI to see how it can be improved for all guests. We have a dedicated speed of 6 mpbs for all guests and if you found that to be low then please share it with us. We look forward to your next visit and please let us know if we can be of any assistance.
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John Doe wrote a review Feb 2021
Boston, Massachusetts16 contributions9 helpful votes
Our family stayed here for 3 nights and most people working here are not wearing masks, they don't even do a temperature check at the front entrance. You can't get people sick then scale back on your services then blame your guests for getting a cough. It seems like a double standard that you are playing. Maybe the hotel should find better ways to keep people safe because we did not see it during our stay. You need more than hand sanitizers, you need to social distance and wear masks. It's the workers at the hotel that are not following proper protocols.
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Date of stay: February 2021
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Response from siddharth chaudhry, General Manager at Four Points by Sheraton Dar es Salaam New Africa
Responded 18 Feb 2021
Dear Traveller77123, Thank you for choosing to stay with us and for submitting this review. I am sorry that you noticed some lapses. We will review this immediately. We continue to comply with all guidelines issued to us by the local government agencies and will ensure that any lapses reported by you are not repeated. With every good wish, Augustine Baraza
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NorthStar823273 wrote a review Feb 2021
4 contributions2 helpful votes
From the front desk staff, to the kitchen staff, the waiters and housekeeping. This hotel has a huge problem with timely service. It does not meet the international standard of the Sheraton brand. This is due to incompetence of the staff that are currently working there! I stayed at this hotel for almost 3 weeks and while i enjoyed the room there were a few things that stood out that i felt i needed to talk about. On various occasions i was met with ignorance and incompetence. The staff at the restaurant late at night are very slow and sometimes don't answer the phone. As a business traveler working late at night and with no options for food outside after 10pm it was imperative that I get food service late at night. I had to walk to the kitchen many times to speak to the chef directly and the staff that were supposed to be on duty were mostly sleeping. This is not an experience i should have had. On two different occasions I had to yell at the staff to move their rear- ends with my food. At one point i caught a staff member lingering with my breakfast on the first floor rather than bringing it to my room. On another occasion I had called the front desk to ask housekeeping to come clean our room and two hours later after 4 or 5 phone calls and yelling over the phone they finally arrived. This is another experience i was not supposed to have. The housekeeping took two hours mostly everyday, and we didn't even ask for full service we just needed water. The housekeeping was awfully slow and sometimes they would leave our door open for an hour while they would leave to go get a garbage pale, and disappear. I even tipped them in hopes they would move quicker but nothing worked. They are just super slow. I also had to wait 3 weeks for the phone in my room to be fixed because the guy was too lazy and it only got fixed a day before i checked out. While the manager is very nice and did do his best to accommodate us (which we appreciate) he has a few people that he needs to get rid of, or people will not stay that long at the hotel. Agostino at the front desk that likes to sleep during his shifts The overweight lady at the dining room late at night, super slow Rashid the guy who is slow and rude and has a bad chip on his shoulder. and there are a few more that he needs to catch on his own. This place can be very good if he gets rid of the staff that are ruining it for everybody.
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Date of stay: February 2021
Value
Rooms
Service
Trip type: Travelled on business
2 Helpful votes
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Response from siddharth chaudhry, General Manager at Four Points by Sheraton Dar es Salaam New Africa
Responded 14 Feb 2021
Dear Guest, Thank you for this review and for pointing the shortcomings you faced during your stay. At the outset, I am sorry for the fact that your stay was not perfect. I will ensure your feedback is taken on board as a learning curve for all our future guests. We strive for the highest levels of feedback and service standards and will strive to get better. I would like to point out a few aspects experienced by us in the past few months, whilst the industry is struggling due to the ongoing pandemic, we are trying our best to continue to create employment and to stay open though the business has taken a nose dive and hence the low staffing levels you might have seen or faced during your stay. As for the phone in your room, we did manage to change your phone and left you with a temporary phone until we could fix the problem. We got limited access to your room as you wanted privacy and therefore it was extremely tough for us to repair a few things in a timely manner. Also as per the local laws and to protect our guests and staff from the ongoing infections which are out there, We have to be extremely careful with all guests. Social distancing with anyone showing cough and fever symptoms and a thorough sanitizing is the only way to keep everyone safe. I hope you will appreciate all efforts taken by us to make it a home away from home whilst keeping the hotel extremely safe for everyone. I will work on all the feedback provided by you and will make sure this is not repeated. With every good wish,
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AlexJ1987 wrote a review Dec 2020
London, United Kingdom29 contributions15 helpful votes
Incredibly accommodating manager and staff, really appreciative; very much go out of their way to help, for example, Vinay the head chef - had a wide ranging breakfast package ready for us at 4:30am for when we left for a safari day trip; manager assured we could choose whatever we wanted to be ready to take. Also at breakfast they came to offer us some fresh coconut juice just for us. Superb hospitality and will definitely stay again when next in Dar!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from siddharth chaudhry, General Manager at Four Points by Sheraton Dar es Salaam New Africa
Responded 24 Dec 2020
Dear AlexJ1987, Thank you for choosing to stay with us! The entire team is extremely delighted to note that you had a wonderful stay. We take pride in looking after every guest and giving personalised service. These are tough times globally and we continue to face challenges. We wish you a safe and happy journey. Thank you very much once again and we look forward to seeing you again at the Hotel. Kind Regards, Siddharth
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PRICE RANGE
US$132 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel new africa, new africa hotel
LOCATION
TanzaniaDar Es Salaam RegionDar es Salaam
NUMBER OF ROOMS
174
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Frequently Asked Questions about Four Points by Sheraton Dar es Salaam New Africa
Which popular attractions are close to Four Points by Sheraton Dar es Salaam New Africa?
Nearby attractions include St. Joseph's Cathedral of Archdiocese of Dar es Salaam (0.4 km), Azania Front Lutheran Chruch (0.03 km), and PPF Tower (0.4 km).
What are some of the property amenities at Four Points by Sheraton Dar es Salaam New Africa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Four Points by Sheraton Dar es Salaam New Africa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Four Points by Sheraton Dar es Salaam New Africa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Dar es Salaam New Africa?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Dar es Salaam New Africa?
Conveniently located restaurants include Akemi Revolving Restaurant, Oriental Restaurant, and Sno-Cream.
Are there opportunities to exercise at Four Points by Sheraton Dar es Salaam New Africa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Four Points by Sheraton Dar es Salaam New Africa have an airport shuttle?
Yes, Four Points by Sheraton Dar es Salaam New Africa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Dar es Salaam New Africa?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Dar es Salaam New Africa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Dar es Salaam New Africa?
The staff speaks multiple languages, including English, Hindi, and Swahili.