Amazing place to stay in great location within easy walking distance to the centre of the city. The hotel itself is a real oasis of calm with lovely courtyard gardens and a fair sized pool. Staff were attentive, friendly and helpful. We enjoyed the hotel so much we cut our trip to the coast short and came back to stay a second time!
This is a small hotel where the staff are lovely and cannot do enough for you. It is very well run and full of small thoughtful touches - such as being able to pick a perfume for your room and toiletries, little candles outside lighting up the walkways, little terraces to sit and have a drink - its just fantastic. Breakfast sitting outside was a dream - the courtyard is big enough to have a lovely pool which was perfect for chilling out in the hot afternoons. It’s a good location just inside the south side of the Medina - you can easily walk to many of the site seeing attractions and there is a narrow road outside which means you can be picked up and dropped off just outside. We will definitely go back. We went with two 16 year old boys who also loved it - so works for family, couples or friends. Close to a very modern airport so a great bolt hole too if you need a bit of winter sun. Oh and it was very quiet. A real oasis.…
Perfect spot for a long weekend. Stepping into the hotel from the busy Medina streets, is an oasis of calm and tranquility. All of the team cannot do enough to ensure your stay is a fantastic experience. We had a couple of organised excursions, which were great
We came here for dinner on our first night in Marrakech and truly enjoyed the ambiance and the food. The garden is beautiful and the choice and quality of food were very good. It’s a mix of traditional Morrocan and European cuisine. They also serve nice local wines.
Beautiful medina. You wouldn’t believe it’s behind the door. It’s our last night tomorrow night. We have had a lovely time. Staff couldn’t be more helpful. Food very good.Great welcome upon arrival. Have had wonderful spa treatments. Breakfast is very pleasant with plenty to choose from. Would definitely recommend. Great team - thank you.
Property is beautiful and peaceful, spa is good, room is clean and we had a nice fireplace in the room, that was arranged with wood upon request. Reservation team responded in a timely manner, which was also appreciated. With this said, service in the restaurant and front desk is very poor and a huge let down for the hotel. The only person, that I would highlight, is the lady server in the restaurant, which was polite, smiling and accommodating. And it ends here. Everyone else either only care about elder guests, to get more money from them, or they do not speak sufficient English, or they do not know, how to do their job or just do not care and you have to figure out things by yourself. Concierge help non existent and no one was able to assist in our request to check with the requirements to board a plane back home, so we had to do it by ourselves. Only thing they can do, is to call for you a taxi (which than charges you more than concierge said it would be - we already expected this). No personalized serviced. I had a birthday while staying there and not a single gesture was extended, even though I mentioned in advance, that we are coming to stay there due to that. My wife actually had to ask a spa team if a small cake can be arranged. But small gesture in the room, forget about it. Early breakfast on departure: we requested in advance, what we would like to get and at what time, since we had to leave hotel before breakfast started. Breakfast was prepared later as requested and only with a glass of orange juice, coffee, one croissant, one pain au chocolate and one yoghurt per person even though on the form you get also cereals, bread, fruits. This was not done. No bread basket, no jam, no honey, nothing and we had to wait almost 30 minutes after requested time. Not how you want a guest to leave the property. Dinned twice for dinner: manager is there speaking with only older guests, we were completely ignored, not even hello or eye contact. Server brought the food and even though it was correct order, while removing the cover of the food, he mentioned different order and while we tried to open the cover to see, what is there, he was pushing the cover back down. Seriously? After we saw, that it was correct order, he turned it into a joke. Excuse me? We had glasses for wine and water pre-arranged on the desk, but when we ordered beer, they brought additional two glasses, so we ended up with 6 big glasses on a small table and no one bothered to remove the empty glasses, so there was almost not enough space for food. No one bothers to offer another round of drinks or remove empty bottles or to offer additional bottle of water. We used the fireplace and housekeeping did not bother to remove the ashes the next day while cleaning the room. We booked the couples treatment in spa, but for the message part, we were in different rooms. This is than not a couples treatment. Wifi did not work on the balcony of the room. Overall disappointed and would not recommend. There are much better cheaper options with far more superior and personalized service around Marrakech.…
Loved the hotel and the staff were very good, could not do enough to help. Hotel on the edge of the Medina which meant 20 minute plus walk to the large square or around £5 or less each way taxi, our preferred option.
Beautiful Riad in the heart of Marrakech. Amazing interiors and hospitality of the staff. The food served in the restaurant in riad was truly great and exceptional. the location is perfect. highly recommended
This is a fantastic centrally located 5 star boutique hotel we visited in April during ramadan .All the staff were very helpful and friendly . Great to have a beautiful garden and pool to come back to after the heat and chaos of the Marrakech medina.We also used the spa for massages and nails which were all very good . You can walk everywhere from here . Arrived here during ramadam so in the evening everything shuts down from 7-7.30pm so make sure you book your resturants to work round this .Ideal weather not to hot .The breakfast was fantastic something for everyone and nothing was to much trouble . We ate in the resturant on the first night which wasnt as good as it could of been , we had the mixed salad starter which was a bad example of this course compared to all the other mixed salad starters we had , it was good service though but we do feel it could be improved and would be great to improve that so you could just come back from a busy day in the Medina and have a good authentic moroccan meal.We would definitley come back to this hotel and would recommend this well situated establishment . …
This is our third night at this hotel. The garden is beautiful with lush greens and turtles. Rooms surround the garden. We have one of the junior suites which has its own little patio with chaises and chairs. The room is clean and has all the modern conveniences. Each evening someone comes to spray fragrance of your choice on your pillows. They supply 2 large bottles of water each day which you will need every drop of because it is very dry here. I wish I brought some saline nasal sprays!! Alfresco Breakfast buffet isn’t lavish but very nice. You can order eggs and specialty coffees.