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Derb Chtouka, 21 Kasbah de Marrakech, Marrakech 40000 Morocco
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Traveller (1154)
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Panoramas (9)
Room & Suite (308)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 21/10/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/10/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#138 of 743 hotels in Marrakech
Location
Cleanliness
Service
Value
Travellers' Choice
Charming hotel and tasteful restaurant, Les jardins de la Medina benefits from the luxuriance of an exceptional 3000 m² garden in the heart Kasbah of Marrakesh, not far from souks and from historic monuments such as Djemaa Lefna ... In this historic house, the WiFi is free in the rooms as well as in the overall hotel; the breakfast and the smile of the staff are included too!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Highchairs available
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand films
iPod docking station
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English, French, Arabic
2089Reviews41Q+A100Room tips
Traveller rating
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Most Recent
Colin M wrote a review 11 Aug
Edinburgh, United Kingdom3 contributions
Amazing place to stay in great location within easy walking distance to the centre of the city. The hotel itself is a real oasis of calm with lovely courtyard gardens and a fair sized pool. Staff were attentive, friendly and helpful. We enjoyed the hotel so much we cut our trip to the coast short and came back to stay a second time!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 2 days ago
Dear Colin, there is nothing to add to this fantastic comment but a sincere thanks from all the teams at Les Jardins de la Médina. I'm delighted you had a good time with us and that you found everything to satisfy all your expectations. Your appreciation is a great reward and your second visit honoured us immensely, thank yoou! Colin, this is your home, come back soon!
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Fiona B wrote a review Jul 2022
7 contributions
+1
This is a small hotel where the staff are lovely and cannot do enough for you. It is very well run and full of small thoughtful touches - such as being able to pick a perfume for your room and toiletries, little candles outside lighting up the walkways, little terraces to sit and have a drink - its just fantastic. Breakfast sitting outside was a dream - the courtyard is big enough to have a lovely pool which was perfect for chilling out in the hot afternoons. It’s a good location just inside the south side of the Medina - you can easily walk to many of the site seeing attractions and there is a narrow road outside which means you can be picked up and dropped off just outside. We will definitely go back. We went with two 16 year old boys who also loved it - so works for family, couples or friends. Close to a very modern airport so a great bolt hole too if you need a bit of winter sun. Oh and it was very quiet. A real oasis.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: I think they’d all be lovely. If mobility is an issue maybe ask for ground floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 4 weeks ago
What a wonderful way to describe Les Jardins de la Médina and to share your memorable experience! There is nothing to add to these amazing comments. Every word has filled me with pride and joy, thank you Fiona! It has been a pleasure to look after your lovely family and all the teams have been touched by your appreciation and your kindness. Your recommendation and your wish to return are our greatest rewards and we thank you immensely for them. This is your home dear friends, come back soon!
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The Cat’s Mother wrote a review Jul 2022
Woking, United Kingdom17 contributions6 helpful votes
Perfect spot for a long weekend. Stepping into the hotel from the busy Medina streets, is an oasis of calm and tranquility. All of the team cannot do enough to ensure your stay is a fantastic experience. We had a couple of organised excursions, which were great
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 08 Jul 2022
I'm delighted you have enjoyed so much your moment with us. Thank you for your appreciation so pleasant to read and many thanks for taking the time to share it on this page. This beautiful house seems to be conceived for pleasure and happiness, I'm glad you have been sensitive to these qualities as perfect for a romantic time as they are for a family one. Your enthusiasm is our greatest reward... Thank you and see you soon!
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Julia wrote a review Jun 2022
Adliswil, Switzerland42 contributions46 helpful votes
We came here for dinner on our first night in Marrakech and truly enjoyed the ambiance and the food. The garden is beautiful and the choice and quality of food were very good. It’s a mix of traditional Morrocan and European cuisine. They also serve nice local wines.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 06 Jun 2022
Dear friend, thank you for the beautiful compliment and thank you for choosing our restaurant for your first night in Marrakech. I'm really pleased you wanted to share your lovely experience in our retreat located in the heart of the old city. Prepared with care and passion, our innovative cuisine and its selective wine list, have placed us amongst the best tables in the city. Your appreciation and your enthousiasm are our greatest rewards. We hope to have the pleasure and the privilege to welcome you again. Thank you and see you soon!
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Wendy H wrote a review Jun 2022
1 contribution
Beautiful medina. You wouldn’t believe it’s behind the door. It’s our last night tomorrow night. We have had a lovely time. Staff couldn’t be more helpful. Food very good.Great welcome upon arrival. Have had wonderful spa treatments. Breakfast is very pleasant with plenty to choose from. Would definitely recommend. Great team - thank you.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 06 Jun 2022
Beautiful comment, thank you Wendy! I'm delighted you have enjoyed everything this authentic house and its garden have to offer , as well as the care and the attention of every member of the teams who looked after you. Although near to the old city, this dwelling provides a complete change of scenery in an unspoilt exotic setting. Your recommendation honors us, it is our greatest reward, thank you! Wendy, this is your home, we are awaiting your return, come back soon!
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Jure wrote a review Apr 2022
Dubai, United Arab Emirates20 contributions28 helpful votes
Property is beautiful and peaceful, spa is good, room is clean and we had a nice fireplace in the room, that was arranged with wood upon request. Reservation team responded in a timely manner, which was also appreciated. With this said, service in the restaurant and front desk is very poor and a huge let down for the hotel. The only person, that I would highlight, is the lady server in the restaurant, which was polite, smiling and accommodating. And it ends here. Everyone else either only care about elder guests, to get more money from them, or they do not speak sufficient English, or they do not know, how to do their job or just do not care and you have to figure out things by yourself. Concierge help non existent and no one was able to assist in our request to check with the requirements to board a plane back home, so we had to do it by ourselves. Only thing they can do, is to call for you a taxi (which than charges you more than concierge said it would be - we already expected this). No personalized serviced. I had a birthday while staying there and not a single gesture was extended, even though I mentioned in advance, that we are coming to stay there due to that. My wife actually had to ask a spa team if a small cake can be arranged. But small gesture in the room, forget about it. Early breakfast on departure: we requested in advance, what we would like to get and at what time, since we had to leave hotel before breakfast started. Breakfast was prepared later as requested and only with a glass of orange juice, coffee, one croissant, one pain au chocolate and one yoghurt per person even though on the form you get also cereals, bread, fruits. This was not done. No bread basket, no jam, no honey, nothing and we had to wait almost 30 minutes after requested time. Not how you want a guest to leave the property. Dinned twice for dinner: manager is there speaking with only older guests, we were completely ignored, not even hello or eye contact. Server brought the food and even though it was correct order, while removing the cover of the food, he mentioned different order and while we tried to open the cover to see, what is there, he was pushing the cover back down. Seriously? After we saw, that it was correct order, he turned it into a joke. Excuse me? We had glasses for wine and water pre-arranged on the desk, but when we ordered beer, they brought additional two glasses, so we ended up with 6 big glasses on a small table and no one bothered to remove the empty glasses, so there was almost not enough space for food. No one bothers to offer another round of drinks or remove empty bottles or to offer additional bottle of water. We used the fireplace and housekeeping did not bother to remove the ashes the next day while cleaning the room. We booked the couples treatment in spa, but for the message part, we were in different rooms. This is than not a couples treatment. Wifi did not work on the balcony of the room. Overall disappointed and would not recommend. There are much better cheaper options with far more superior and personalized service around Marrakech.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Taxis will charge you more as the reception will say
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 19 May 2022
Thank you for taking the time to express your feelings on this page. Each comment has a great importance, so we do answer all of them. Firstly, I would like to thank you very much for your appreciation of our beautiful, comfortable and well maintained property, as well as the efficiency of our team at the Booking desk. I regret however sincerely that we haven't fulfilled all your expectations. A criticism is always welcomed when it is constructive and based on facts and we give our consideration to all of them. In this house, hospitality isn't a meaningless word and your angry comments touched me deeply. I can assure you that we don't spare any effort to offer our customers a quality of service we are proud of. This being said, after investigation I consider that all dutiess were done properly. As you probably know, the comments published about us on all rating platforms, show the appreciationj and the satisfaction of thousands of people over the years. May I also mention that, in view of your Birthday, we offered you a free upgrade... Next time, please don't hesitate to express your sentiments during your stay so that you can allow the Management to do what is necessary to meet your expectations... Thank you!
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FellowTraveler826777 wrote a review Apr 2022
1 contribution
Loved the hotel and the staff were very good, could not do enough to help. Hotel on the edge of the Medina which meant 20 minute plus walk to the large square or around £5 or less each way taxi, our preferred option.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 07 May 2022
Your appreciation of our authentic riad touched us deeply, thank you! This house is conceived for pleasure and well-being, so close and so far away from the hustle and bustle of the Médina. A big Thank you for the useful tips to your fellows travelers, It has been an honour and a privilege for our teams to look after you, your return to Les Jardins de la Médina will be our best reward. See you again soon!
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Stephanie G wrote a review Apr 2022
New Jersey3 contributions
Beautiful Riad in the heart of Marrakech. Amazing interiors and hospitality of the staff. The food served in the restaurant in riad was truly great and exceptional. the location is perfect. highly recommended
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 07 May 2022
Many thanks Stéphanie for a laudatory comment! There is nothing more to add to your complimentary description of our beautiful and secluded place so close to the old city. I can't ignore of course, your beautiful comments on the dishes offered in our restaurant. Our Cheffe Sanaa is creating daily dishes mixing original moroccan and mediterranean flavours. Her cuisine combining pleasure and nutrition, has made this place, one of the best tables in town. It has been a pleasure and an honour to look after you. Your warm recommendation has touched our heart and is the best reward for our daily work. Thank you so much Stéphanie and see you soon!
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julia s wrote a review Apr 2022
1 contribution
This is a fantastic centrally located 5 star boutique hotel we visited in April during ramadan .All the staff were very helpful and friendly . Great to have a beautiful garden and pool to come back to after the heat and chaos of the Marrakech medina.We also used the spa for massages and nails which were all very good . You can walk everywhere from here . Arrived here during ramadam so in the evening everything shuts down from 7-7.30pm so make sure you book your resturants to work round this .Ideal weather not to hot .The breakfast was fantastic something for everyone and nothing was to much trouble . We ate in the resturant on the first night which wasnt as good as it could of been , we had the mixed salad starter which was a bad example of this course compared to all the other mixed salad starters we had , it was good service though but we do feel it could be improved and would be great to improve that so you could just come back from a busy day in the Medina and have a good authentic moroccan meal.We would definitley come back to this hotel and would recommend this well situated establishment .
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 07 May 2022
Dear Julia, thank you for a laudatory comment and for taking the time to share your memorable experience with the Tripadvisor community. I'm glad you have enjoyed the exotic charm of this 19th century house nested in an oasis of luxurious greenery. I'm sincerely sorry however that the food we served you, didn't meet your expectations. Les Jardins de la Médina's restaurant is usually considered one of the best restaurants in the city. Our Cheffe Sanaa offers a particularly inventive menu with dishes prepared daily with fresh produce of the region. But cooking is not an exact science and I can admit that we cannot please everyone or that a weakness can occur. Please give us a second chance,I will make sure that your next visit to our restaurant will be happy and beyond reproach. We are very touched and honoured by your kind recommendation and your will to come back, thank you Julia. Your return to this house will be our utmost reward. This is your home, come back soon!
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Sunny P wrote a review Apr 2022
Dallas, Texas18 contributions6 helpful votes
This is our third night at this hotel. The garden is beautiful with lush greens and turtles. Rooms surround the garden. We have one of the junior suites which has its own little patio with chaises and chairs. The room is clean and has all the modern conveniences. Each evening someone comes to spray fragrance of your choice on your pillows. They supply 2 large bottles of water each day which you will need every drop of because it is very dry here. I wish I brought some saline nasal sprays!! Alfresco Breakfast buffet isn’t lavish but very nice. You can order eggs and specialty coffees.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 07 May 2022
Dear friends, I thank you very much for this nice comment and for taking the time to share your experience with the Tripadvisor community. I'm delighted you have enjoyed the peaceful beauty of our retreat, minutes of walk to the main touristic places. The satisfaction of our guests is a constant and very high consideration, thank you for your appreciation. We hope to have the pleasure and the honour to welcome you again. See you soon!
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PRICE RANGE
US$165 - US$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
les jardins de la medina hotel marrakech, jardins de la medina
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
36
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Frequently Asked Questions about Les Jardins de la Medina
Which popular attractions are close to Les Jardins de la Medina?
Nearby attractions include Saadian Tombs (0.4 km), Complexe d'Artisanat (0.5 km), and Kasbah Mosque (0.2 km).
What are some of the property amenities at Les Jardins de la Medina?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Les Jardins de la Medina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Les Jardins de la Medina?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Les Jardins de la Medina?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Les Jardins de la Medina?
Conveniently located restaurants include Le Makassar, Le Medina Privilege Riad & Spa Restaurant, and Les Jardins de la Medina.
Are there opportunities to exercise at Les Jardins de la Medina?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Les Jardins de la Medina have airport transportation?
Yes, Les Jardins de la Medina offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Les Jardins de la Medina?
Yes, dry cleaning and laundry service are offered to guests.
Does Les Jardins de la Medina offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Which languages are spoken by the staff at Les Jardins de la Medina?
The staff speaks multiple languages, including English, French, and Arabic.