We had reservations in the lounge there is a guy his name (karim) he can’t speak English 🤦🏽♂️ so we had communication problem he didn’t give access to the lounge so he just wasted my time I’m not coming back no more till this guy get kicked out. ✌🏽
I decided to file a complaint against the hotel as the reception or workers have breached my privacy rights as a guest of the hotel. In fact, on the night of the 18th July, around 2am in the morning, the room’s phone was ringing, I didn’t answer as I was half asleep and it was in the middle of the night. The morning before leaving the hotel (as I stayed only one night) a man came to me, while I have breakfast, whom I don’t know (he was a guest as well) started telling me how he has asked for my name and my room and the reception & pool workers gave it to him because he saw me and liked me. He went on saying how he was calling my room in the middle of the night in order to see me and get to know me. First, he told me he was calling the room of my neighbors at around 1am, it didn’t worked out but then he asked again and they told him the exact number of my room - I was shocked and surprised, I had no words. Beside seeing how mad I was, he was pushing and insisting to sit next to me for breakfast and answers to my „no, I don’t want to“ with a „you should feel honored you grabbed my attention“ To be honest I don’t know what he expected however, imagine if instead of calling my room, he came to my room and since he knows the staff very well, opened my room and did something to me - raped me for example? I was a female guest, alone in my room. Hotels aren’t supposed to share guests contact to anyone worldwide. This is really messed up. I choose to not say anything till I left the hotel because this man was always around, following me and it was such a scary situation.…
First off me and my partner stayed here and though the location was fantastic and the hotel was beautiful with lots of options of restaurants and night time entertainment if you so wished (casino, club, bar). However, there were a few things that we thought weren't great. The aircon in the room is not adjustable, it only had an on/off switch, it was extremely hot when we went there so it would've been useful to be able to turn it on higher. There was no shop that was near enough to just quickly grab some water (the mall is still quite far if you're just in need of some water) and as a very hot country at the time we went, we needed this a lot - so we were forced to buy it at the hotel at upmarket price, because they only provided 2 TINY free bottles a day, which has never happened in my experience, even in colder climates you can always request more free bottles in your mini bar - cheap way for them to make money off you if you ask me. Secondly, most of the staff we encountered were lovely, however, some of them were extremely intrusive and needed to mind their own business - upon bringing us our room service on day 1, one member asked me about my religious beliefs based off of my name which he must've seen on the system, which is none of his business and i found this quite invasive. Another staff member whilst bringing us something to our room asked if he could come in to sign the bill (there was no need) and started asking us if we were leaving the hotel that night and looking around the room at our possessions, again very weird and unnecessary I don't know why he couldn't just sign it at the door. The last incident which was very disturbing, they let themselves in to our room whilst we were in there. A member of staff normally would knock some time after 6pm to provide those 2 free bottles of water, a lot of the time we weren't in so they come in and leave it - which is fine as I imagine they waited to see if we were in there, however, once we were in there and they knocked and literally 1 second later they let themselves in. my partner had to rush to the door as I was sitting round in underwear (having just had a shower) and luckily he stopped them before entering the bedroom area - totally unacceptable, they should have knocked and waited to make sure no one was in - very invasive behaviour and I think the manager needs to have words with their staff about this type of behaviour and intrusive attitude. Other than that, the actual place is lovely and a great place to stay in Marrakesh.…
Let’s start with the good. The service at this hotel is definitely 5-star. Everyone we encountered was amazingly efficient, nice and helpful that goes above and beyond your typical hotel. The food was also good - we had breakfast and dinner and the cocktails were amazing. These factors made the stay better than we would have conclude. The bigger downfall are the rooms. We were on the second floor and our room was very cramped a d extremely dated. They need a complete redo, or at least a paint job. The entry door is a challenge to open…it wasn’t just us, we saw a few other guests struggling as well. Once in, the bathroom is extremely small, tough to navigate unless you’re by yourself. The actual room is okay, big bed, small balcony but everything is just so tired and worn. It’s unfortunate that they have let this part of the experience slide so badly, especially in light that they have such amazing staff that could really bumped them into a great hotel.…
To begin with the Es Saadi Hotel and Es Saadi Palace are two different standards of hotels obviously coming for the first time we did not know this. When booking the hotel we are shown pictures of Es Saadi Palace which seems to be of much higher quality (5 star) than Es Saadi Hotel, which really upset me as I feel I got scammed for my money. Arriving at the resort we thought we would be staying at the higher quality side of the hotel as by the pictures we saw. Straight away they put us on a golf cart and took us to the not so nice side of the hotel (Es Saadi hotel). Upon arrival to the Es Saadi hotel we are told our room will not be ready until 3 PM which is a pretty late check in for a hotel. We waited the few hours in the hotel lobby. Close to 3 pm I asked if the room was almost ready and I was told that the room might not be ready at 3 pm and that it might take longer. Obviously I was furious I witnessed another tourist that had a argument with the hotel reception he ended up leaving the hotel. Luckily at 3 pm they gave us the room we entered the room and I was honestly shocked by the standard of the room, the rooms are out dated and the Air conditioning is also out dated the room is very hot. There is no temperature gauge for the air conditioning it’s literally just on or off. I turned it on and off and the air conditioning broke down immediately. I called reception, they sent someone to come fix the AC. The person fixing the AC told me that the AC will not be fixed today and that I will have to change rooms. I end up going downstairs again to change rooms they offered me another room which is no surprise also out dated and very hot. Once into the new room I honestly contemplated to leave the hotel and ask for a refund I started looking for Airbnb’s in the area to move to. They brought me a fan for the room which made it slightly more bearable. Non the less I decided to stay as I was already exhausted and it was getting late by the time I received the new room. May I also mention the Wifi is horrible if you have work or any sort of business to conduct online you would have to go pay for a external router to help as the wifi is very spotty and sometimes completely stops working. Why this hotel is labelled a 5 star hotel is far beyond me I have stayed in 3 star hotels that have been much better than this. On the plus the staff are super friendly, and helpful, breakfast is decent this just seems to be more of a managerial problem than anything else. For the money I paid to stay at this hotel you can definitely find better accommodation else where in the city. I was counting down the days to leave this hotel even though I really enjoyed Marrakech as a whole. The swimming pool area is nice and staff are attentive. What upsets me the most is the fact that the reviews online giving it a 5 star review is of the Es Saadi Palace and not the hotel which tricked me into believing this hotel would be decent. I will definitely not be coming back to this hotel. If you do decide to book I suggest you book Esaadi Palace.…
Me and my partner have just returned home from our short stay in Marrakesh and have had the most perfect time. The hotel is so beautiful and as soon as you enter you feel welcome, the staff are very attentive and friendly. The rooms are traditional and I love that, super clean and the robes and slippers were a nice touch. The food here is amazing especially around the pool at lunch, the whole place was fantastic and we would definitely return on our next visit to Marrakesh.
Situated very close to Medina and in a central location, the hotel is surrounded by beautiful gardens and a very calm atmosphere. Breakfast is excellent, rich and tasty. Very kind attention, professional and correct. Highly recommended.
Hot water in the gym shower?? You feel like you have been slapped coming out of the hammam some employees are very rude it took 3 hours to have receive a meal which was apparently finished! so they kept saying that the food will arrive but after 3 hours, it was somehow finished rooms smell sweat 2 people got food poisoning
The service, the people, the resort - were just wonderful. Really enjoyed my stay there. You can easily get to most places from the resort by walking, which is really convenient. Would happily stay there again!
Firstly I would like to start with the hotel entrance, beautiful, nice welcoming staff, really promising. Totally different story when you get to your room. Very basic, old carpets, no minibar, no tea/coffees facilities, bathroom quite old, with dirty looking tub( provably worn out tub) toilet flush very hard to push( seems like a work out) every time i had to flush the toilet. Air con very old, and ineffective, on and off button only, no facility to set the temp. Staffing nice, especially if you have plenty tips. Bad experience with Halid(waiter) when he follow us , one evening when we run out of change, snd told us that service wasn’t included, then tge next evening he did not even say good evening, just throw the menu on the table,not spoken with us all evening, which mare us feel very uncomfortable. However, not all staff was the same, Ahmed(waiter) was super friendly and funny, a real pleasure to be served by him. He make us feel really comfortable and made our night with his sense of humour and ability to make you feel good. One pice of advice, if you thinking of going half board, just don’t. Reason for that is that if you half board you have different menu from the rest of the restaurant, which is very limited and boring. Practically 3 choices at only 1restaurant. If you want to change you have to pay the full price Swimming poll and gardens, very nice with outdoor var and restaurant during the day. Good location with walking distance to the town…
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