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Km 4, Route d'Amizmiz, Marrakech 40000 Morocco
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Traveller (348)
Pool & Beach (74)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/09/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Eden Andalou Suites, Aquapark & Spa
Updated 21/09/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#208 of 743 hotels in Marrakech
Location
Cleanliness
Service
Value
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 253 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the VIP lounge, the Jazz bar and the Mimosa pool bar and the Sun Bar open alternately. Adjoining Aquapark offering over 19 slides and attractions partially heated during winter season (open all year long). The hotel has basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Archery
Badminton
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Water park
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Patio
Table tennis
Water park offsite
Waterslide
Board games / puzzles
Nightclub / DJ
Books, DVDs, music for children
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Flatscreen TV
Bidet
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Arabic
Hotel links
Special Offer:Package deal
529Reviews21Q+A22Room tips
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chezza131182 wrote a review Yesterday
Liverpool, United Kingdom1 contribution1 helpful vote
Back from 5 nights with husband and 2 children (5 and 10). At check-in we didn't realise there was a tax to pay - not expensive but just be mindful. Arrived before room ready. Given our wrist bands . i packed swimming stuff at the top of case so we just whipped them out before putting bags in the luggage room. Rooms are massive, loved children's beds being sectioned off by a curtain. . Air con was not ice cold, but it was definitely cooler than outside/. 2 large bottles of water left in room each day. Lots of loungers and parasols. Don't listen to people who moan about distance of the waterpark away - its a 2 min walk.. Take your bottles of water from the room with you but you cant take any food It wasnt a huge deal as we just walked back to the main hotel. Bars - small. glasses VERY small. Ask for 2 drinks at a time!!! If getting a cocktail ask for a small amount of alcohol in them.! Food - can get a bit repetitive but its like that at most AI. Tagines are lovely. Drinks at meal times aren't self service, they bring them round on a trolley for you - this can be a bot slow but its peak season. BBQ outside for meats. Take inflatables with you. They are allowed. Entertainment is OK, not as great as other places we've visited. singer nice to listen to in the background whilst eating/having a drink. Didn't try the kids club as children shy. Pool activities are good as is the belly dancing classes dally.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hicham Z wrote a review Jan 2021
2 contributions4 helpful votes
Hotel's Favourite
Excellent service, friendly staff, tasty food and variousfacilities, definitely recommend it for family trip. The location is perfect, far from the crowded city, with an astonoshing view to the atlas mountains
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Eden AndalouY, Marketing at Eden Andalou Suites, Aquapark & Spa
Responded 31 May 2021
Dear guest, Thank you for sending us your feedback, we are very pleased that you enjoyed your stay at Eden Andalou, Suites, Aquapark and Spa. Please come back and visit us again soon. Best regards Eden Andalou Team
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Bob S wrote a review 09 Aug
38 contributions27 helpful votes
Check in took 3 hours. That is after pre booking, paying deposit and email to check reservation before stay. Archaic check in system where you have to fill in duplicate form (all the systems in the place are 10-20 yrs old). Kept on being told it would be another 20 mins every 20 mins. So had to keep 3 cranky gets somehow distracted. Wi-Fi was shocking in rooms. We had multiple rooms in our party and it was intermittent in all rooms, at all times, at best. Not present at all on certain days. Hence why so many people camped out in lobby. Service staff are kind but at times overrun. Waiters at restaurant cannot cope when it gets busy hence tables aren’t cleared. They also don’t allow you to get your own drinks as it has to be poured by one of them. This is fine when it’s quiet. But good luck when it’s busy. Unlike the service staff, management staff are arrogant and unhelpful. Numerous requests on reception were unheeded. They just don’t seem to care enough to solve the problem. The food was very varied. But just not very enjoyable. Bland, some obviously reheated. Sadly you ended up eating the same thing every night as some of the stuff was just not nice. Aquapark was ok. Par when compared to some of the water parks in Dubai. Could do with a few more attractions. Entertainment was so bad it was good. The cabarets rendition of ‘imagine’ made me want to cry. Think John Lennon, produced by puff daddy using just a keyboard. Cost was reasonable but nothing was anything more than average unfortunately hence I still felt short changed. Wouldn’t come here again.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Have a backup internet access or request a room close to reception (beware of noise though)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bigdarlodave wrote a review 06 Aug
Darlington, United Kingdom9 contributions10 helpful votes
Nice enough but nothing special The hotel was nice enough and the food was good enough to keep you from going hungry. Staff are great and could not fault them. Be wary of the tourist tax……. £175 for a family of 5, was a bit of a bitter pill to swallow especially when it is not advertised when booking, however if you put that aside it is a nice enough hotel. Would I go back…. Probs not as there is better places.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MrsKristinaH wrote a review 04 Aug
Windsor, United Kingdom5 contributions3 helpful votes
Noisy is the first word I’d use. From around 10am there is music blasting around the pool and same at the aqua park. I didn’t mind when the exercise classes were on but it didn’t stop all day. Twice I complained and they turned it down but next day it was back to feeling like you’re in a night club all day long. Great if you don’t want to relax and have some peace and quiet. Personally I would have preferred a slightly more relaxing feel and be able to read a book but it’s so loud it’s hard to speak to the person next to you. Same in the evening, the entertainment is next to the only restaurant, don’t expect a peaceful dinner! Such a shame as the hotel is actually ok, rooms are a good size, food is varied and tasty. Be aware there are a few things to pay for, not what I’m used to in an all inclusive! Ice creams, crisps, second restaurant and night club are all extra. Also be aware the ‘all inclusive’ ends at 2300 so you’ll start paying after that. By 2300 I’d had enough of the noise and was happy to leave! Aqua park is good but again music too loud.
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: Ask to away from the noise!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AVeryHandyman wrote a review 03 Aug
Brighton, United Kingdom6 contributions5 helpful votes
Our family of 5 (two adults, 3 children aged 9, 9 and 7) stayed here for one week 26th July - 2nd August and here is our frank and honest review and advice. And what to expect. Upon arrival you will queue for a long time to check in and once at the reception desk they hand you check in forms to fill out for all guests staying. You have to take them away and fill them out and then re queue again for a similar amount of time to actually check in. Our advice upon arrival is to walk past the queue and ask for check in forms before you join the queue. You cannot check in early but can use facilities until 3pm check in time. If you require good Wi-Fi (which is free at the hotel) then request a room close to reception, as service away from this area is patchy or intermittent. We requested a quiet room due to our childrens ages given the evening entertainment and our Wi-Fi signal was poor. The rooms are large and spacious. There are not plug sockets by the beds and only 3 sockets in total in the whole family room by the tv, so take extension leads. Cleaning team are excellent. Good level of hygiene. Air con could not cope with the 45 degree heat of the season but not much could be done about that. Take your Netflix, Amazon and Disney passcodes with you as you can sign into the TV in the room, although, if your room is far away from reception, your viewing pleasure will be repeatedly interrupted or distorted. Separate bath/shower, plus individual cubical shower and private toilet room is a plus for the family bathroom set up. The two pools in the main hotel area are nice. They advertise there are 3 but they are including a postage stamp size baby pool in this count. Signs say you can't reserve sun loungers but no one pays any attention to that and this is not policed. We reserved sun loungers with our own beach towels every day and it was always respected. Water was clear and pleasant. There is a persistent bee presence in the resort, particularly around the two 'cocktail bars', the pool area and outdoor dining area. They look like wasps but are African bees. They do not sting and the staff are unaffected by them as they serve drinks swarmed in them which is somewhat alarming for young children and unappetising. There is nothing put in place to deter them which is disappointing. The water park is a short stroll of 1 minute from the main hotel pool area. Bags are checked upon entry for any food or alcohol taken in from the hotel. You can bring your own bottled water only. Apples were confiscated from us. The lazy river was so lazy, it had stopped. The pumps didn't run for the entire week. We suspect they never do. You had to walk or swim yourself around it, defeating the object of it being lazy. It was more of an aerobic workout river. It was also in a state of disrepair with the sides peeling off. The amount of slides was limited due to the small capacity of the water park. The videos and pictures certainly make it look more extensive than it is. If you are a thrill seeking adult over 70kg you cannot use the majority of the slides. You are weighed before many of the slides. At an inclusive resort this is a humbling experience. The main pool in the water park blares out loud music all day and is far from relaxing. There are not 19 slides at the water park as advertised on the website and trip advisor. There are 15- which includes the toddler ones in the splash park. If you go in July/august then the ground after 11am is too hot to walk in bare feet so bring beach shoes for the kids to wear in and out of the water. There are no bees in the water park as no one buys any drinks at the bars there. The lifeguards are very good and friendly. The children were always safe. Zak was particularly attentive and good. Kids club was advertised on the website but we saw no sign of it whatsoever. It was not offered to us and it didn’t seem to be in operation during our stay. There were no activities laid on for the children during the day. We read amazing things about the animation team. They were a constant presence at the resort, very welcoming and friendly, but didn't appear to do very much. They occasionally held yoga sessions by the pool, aqua aerobics or a darts tournament or ping pong. Other than that they drifted about the place, smiling and saying hello, chatting to people as a welcoming committee. Every evening at dinner two men performed on the stage playing keyboard and singing. This singer with a strong Moroccan accent had the unique ability of making every song from Rihanna, Bruno Mars, Ed Sheehan, Sting and Beyoncé all sound the same. The words and tune were indistinguishable and would have a fleeting recognition during the song as to what it was they were performing. Then at 20:45 each evening was the 'childrens disco' - a tortuous half hour of one female member of the animation team on stage performing dance moves to morroccon pop hits and classics such as Gangnam style. The music played every night DID NOT CHANGE. And every night there was a conga. Then on came the keyboard and singer duo again for another 15 mins before the 'Big Show' at 9:30pm. The 'Big Show' consisted of the animation team taking turns to dance about on stage and laugh at each other and then demand audience members join them in the makarena. This formula did not change every night for 7 nights. There was no performance, no show, no choreography. No entertainment. The pictures on trip advisor and their website of performance troops are deceiving. This does not happen. The 'gift shop' is unwelcoming and expensive. There is no sun cream, water or snacks to purchase. We went to buy our kids inflatables for the pool but the rubber rings were 300MAD (Approx £25) and the pink long lounger 250MAD. Nothing is priced so we felt they judged us on our skin colour and what they thought we could afford, expecting us to negotiate as if it was a Marrakesh market place! Take your own inflatables that you can buy for £5 in the UK. The hotel is extremely isolated. No shop or chemist nearby. I had to get a taxi for £10 to find a pharmacy in order to get medication for food poisoning of my family. The restaurant was an intense experience. It is hot in there and can get very busy at peak times. We liked the introduction of small birds that flew around which reduced the fly population. Initially the food looks impressive and there appears to be a wide variety on offer. But we soon realised that it is the same every day. The only variety came in the puddings which is slices of cake, fruit and ice cream. The food is either the same (chips, pizza, pasta, tagine, grilled chicken) or is the same food rehashed and reheated into another mixture at lunchtime, curry, goulash or cold salad format. Food was partly labelled in the evenings but not at lunchtime which draws suspicion upon its content. Prawns are put on most cold salad dishes so not great if you are allergic to seafoood like I am. Our whole family came down with food poisoning towards the end of the week (Sunday) and as we only ate here, we know it was due to the food provided. The waiting staff were excellent. It is not self service. This can no longer be due to covid as no one wears masks. Taahj was brilliant and really looked after us. Drinks are served from a trolley by a drinks waiter. We mentioned to the restaurant staff and to reception about the family's food poisoning and no apology or investigation was conducted. We requested further toilet rolls for our room because of our condition and these weren't received. The drinks available on all inclusive is limited. They offer 4 alcoholic cocktails and 4 mock tails, only two of which are palatable. They offer a beer, red wine which is just about drinkable and a white and rose which would be best served on chips. If you want a bottle of water you have to ask for it to be delivered to your room. They will not give you a bottle of water at the bar, only serve you a glass. The travel office is very good and offers great trips and excursions. Plus can organise your taxis and shuttles. I advise taking extra funds for trips to escape the hotel and restaurant. And next follows one or two 5* reviews with poor command of the written English language.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Take your own inflatables, snacks and medication.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Marijana B wrote a review Jul 2022
1 contribution
Hotel service was great, food is amazing. There is so many things to do. People are so glad to help, and they will give you always a smile. Especially Mr. Mamouni Nourddine who made our staying so pleasant. Thank you Mr. Mamouni🫶
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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marc d wrote a review Jul 2022
1 contribution1 helpful vote
This is not a Five-Star hotel. Really not. This was just a terrible experience with my family there : -Food : very bad, congelâted Food. -Park : small. -Shows / spectacles : ridiculous, nothing really designed for Kids, just some music but no real efforts in creating nice shows. -Rooms: correct but old . *** Food: so deceiving, Morocco is one of the best gastronomic country and the level of the food prepared there is so bad and CONGELATED/frozen , they are just playing us for fools. At the end, very EXPENSIVE and deceiving experience. This is clearly Trap ! NEVER AGAIN !
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jo F wrote a review Jul 2022
Marrakech, Morocco4 contributions1 helpful vote
I really loved the hotel, rooms are spacious and very clean, bed is very comfortable 👌 air conditioning is very good and necessary because it's very hot 🔥 🥵 in Marrakesh The entertainment team are excellent 👌 and went out of their way to make us feel welcome. And we don't forget the star of the hotel Muss who's doing a great job 👏 trying to make the customers happy and satisfied proposing a lot of activities like Water Aerobics , Yoga and dance classes
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martha Z wrote a review Jul 2022
Killarney, Ireland15 contributions5 helpful votes
+1
Fantastic facilities, superb selection of food at every meal time and wonderful staff. The animation team are excellent and were incredibly energetic and keep all guests involved in pool activities !!! We would’ve to say thank u too Salma, amine, kader, Mostafa, cherif… they ar amazing people!!!!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$132 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eden andalou spa and resort, eden andalou marrakech, eden andalou hotel marrakech
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
253
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Frequently Asked Questions about Eden Andalou Suites, Aquapark & Spa
Which popular attractions are close to Eden Andalou Suites, Aquapark & Spa?
Nearby attractions include Ksar of Ait-Ben-Haddou (5.3 km), Virtual Room (7.7 km), and Oasiria (5.1 km).
What are some of the property amenities at Eden Andalou Suites, Aquapark & Spa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Eden Andalou Suites, Aquapark & Spa?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Eden Andalou Suites, Aquapark & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Eden Andalou Suites, Aquapark & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Eden Andalou Suites, Aquapark & Spa?
Conveniently located restaurants include Al Fassia Aguedal, La Paillote, and Palais Dar Soukkar.
Are there opportunities to exercise at Eden Andalou Suites, Aquapark & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Eden Andalou Suites, Aquapark & Spa have an airport shuttle?
Yes, Eden Andalou Suites, Aquapark & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Eden Andalou Suites, Aquapark & Spa have airport transportation?
Yes, Eden Andalou Suites, Aquapark & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eden Andalou Suites, Aquapark & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Eden Andalou Suites, Aquapark & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.