JUNGLE LODGE HOTEL

The Jungle Lodge Hotel is amazing in some ways, badly broken in others. On the upside the hotel is located literally adjacent to the Tikal park, so you are staying deep in the heart of the jungle...there is nothing else around you. It's well designed and got a good vibe. And I believe very reasonably priced. But - like all other things - you get what you pay for. The service here is abysmal. The staff should be wearing shirts that say "Zero F***s Given" in the dining staff and reception area. I get it, this isn't Paris or London or NYC, and I'm not expecting much of anything. But just a little effort or attempt to fake like you care would be appreciated, especially the dining staff. Adding to the annoyance: Our first room we had to be moved because the toilet didn't work. Our second room the shower didn't work. The door to our room doesn't latch when being closed, making it challenging to just close and lock the door when you leave. There's no AC so the windows are left wide open, which is fine except that there's light shining through them from the outside. The pool is busted and poorly cared for. There's just a LOT of headaches at this place, rather than a nice experience, because of what feels like a totally careless staff. All this aside, people should be clear before they book here about what you'll experience: * there is wifi only in the dining area and the lobby/reception area, only available when the power is on * There is virtually no staff that speaks English. * The rooms don't have AC, so if you're a bad sleeper it's not the place for you (noises outside and lights shining in your window). * They only offer electricity for a few hours during the day, and then from 6-11 pm. After that, even your ceiling fan turns off. Again, cool experience, but come here with clear expectations and you'll be happier than me.…

Date of stay: April 2022Trip type: Travelled

Helpful

Share

Response from Jungle Lodge Tikal, Director General at Jungle Lodge Hotel

Responded 1 week ago

Thank you very much for your comment. We are sorry that your experience was not what you expected. We are working to improve all the details you mention. Thank you very much

Nicolaas_NL wrote a review Apr 2022

Utrecht, The Netherlands36 contributions18 helpful votes

Not worth it, weird, unorganized and unfriendly

I hoped staying close to Tikal in a premium location would be worth the premium price, I loved Tikal itself but this hotel was definitely not worth its price for me. Firstly the tours this hotel booked me were ridiculously bad. Both my guides for Jaxha and Tikal were just telling random and totally unrelated non-sense regarding Egyptian myths, Summerian scripture, astrology, aliens, time being circular instead of linear, modern people living in a collective illusion and the Mayans having left this earth at 900 AD for a different dimension now that their earthly work had been completed. There was literally zero structured information on the architecture or history of the sites. Questions from my side on such matters were ignored, talked around or met with the suggestion to read a certain book. The tour I booked for Tikal was afterwards explained by reception as “just to see sunrise”, which is strange for a 4 hour tour which according to their own website is supposed to describe how Tikal was settled. Secondly the hotel staff was very unorganized and unfriendly to the point of rudeness. My room didn’t have a proper mosquito net like the ones around me, more like a decoration reminding of mosquito nets but with splits on every side (and no zip or velcro or so). When I tried to politely inquire about this or about the bad tours at reception I was basically just laughed at. Not any solution was offered. Staff also pushed me to hand over my passport or ID as deposit for opening a restaurant tab. Not only would that be illegal in the country giving out my passport or make my travel insurance void. Also this is just plainly creating a distortion tactic for taking more money later on which I would only expect in a dodgy youth hostel in a big city. Not in a premium hotel in the middle of a jungle which already has my credit card details securing my booking… After refusing several times it was suddenly OK, so apparently it indeed wasn’t compulsory but just a try to distort money later. Thirdly the on-site restaurant was a pretty disinterested experience. Staff would look completely uninspired, take forever to bring you a menu, then take forever to come back for taking orders or bringing the food. Queries I made for very simple additions or replacements to dishes were always forgotten on first attempt.…

Date of stay: April 2022Trip type: Travelled

1 Helpful vote

Helpful

Share

Response from Jungle Lodge Tikal, Director General at Jungle Lodge Hotel

Responded 4 days ago

Thank you very much for your comment. We are sorry that your experience was not what you expected. Thank you very much

Rene Ibarra wrote a review Mar 2022

Austin, Texas94 contributions60 helpful votes

Great option in Tikal

Camiba cultural tours brought me here for my visit to Tikal. It was the right call. The hotel is very comfortable for being in the middle of a National park. No Air conditioned but you are in a rustic area. The staff is nice and would go above and beyond to make your stay a pleasant one. Thank you David and Kevin. Cesar is a great guide. Same owners have a hotel in Flores. Isla de Flores with the best roof bar in town.

Date of stay: March 2022Trip type: Travelled

Room Tip: Allow at least two extra days in Flores

See more room tips

Helpful

Share

Response from Jungle Lodge Tikal, Director General at Jungle Lodge Hotel

Responded 1 week ago

Thank you very much for your comment. It makes us very happy that your experience has been a success. We love what we do!

Jan01234 wrote a review Dec 2021

Seattle, Washington226 contributions185 helpful votes

Still the place to stay when visiting Tikal

Our third stay at the Jungle Lodge (previously in 1977 and 1999), it has improved with age! Beautiful, well maintained grounds, renovated/remodeled rooms and unbeatable location. They seem to have mastered the whole electricity thing pretty well, though we did lose the fan part of one night. Good hot water but no AC. This visit we splurged on a suite -- spacious, well furnished, modern bathroom with an indoor and outdoor shower and small private outdoor garden. King-sized bed with mosquito netting. Unfortunately the outdoor jacuzzi wasn't working (and, for those of us who are connoisseurs of mosquito netting, the netting seemed more for show than function). The restaurant meets or surpasses expectations. The pool looked inviting but it was actually too cool to tempt us on this stay. In summary, this remains The Place to stay when visiting Tikal.…

Date of stay: November 2021

Value

Rooms

Service

Room Tip: The suites are worth the upgrade

See more room tips

3 Helpful votes

Helpful

Share

Response from Jungle Lodge Tikal, Director General at Jungle Lodge Hotel

Responded 1 week ago

Thank you very much for your comment. We are glad that you have visited Jungle Lodge again, with the passing of time we have renewed our facilities as you can see. We work day by day to improve. We look forward to your next visit

otraveller wrote a review Dec 2021

Dublin, Ireland146 contributions68 helpful votes

A worthwhile experience

Stayed overnight here in order to experience the Tikal Sunrise which I highly recommend and I'm not a morning person! The lodge is literally at the entrance to the park, rooms are very spacious and comfortable. Breakfast was minimal which was unfortunate as I was hungry after sunrise tour! Great that check out is 1pm give you time to visit park, Respect to reception staff who were super friendly

Date of stay: December 2021

Helpful

Share

Response from Jungle Lodge Tikal, Director General at Jungle Lodge Hotel

Responded 1 week ago

Thank you very much for your comment. We are pleased that your experience was a success. We love to serve you

PreviousNext

12 3 4 5 6…

Not the right property for you?

There are more places to choose from in the Tikal National Park area.

See all properties

PRICE RANGE

US$63 - US$137 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

jungle hotel tikal national park

LOCATION

GuatemalaPeten DepartmentTikal National Park

NUMBER OF ROOMS

37

Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Frequently Asked Questions about Jungle Lodge Hotel

Which popular attractions are close to Jungle Lodge Hotel?

Nearby attractions include Great Plaza (1.2 km), Tikal (4.7 km), and Temple IV (1.8 km).

See all nearby attractions.

What are some of the property amenities at Jungle Lodge Hotel?

Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.

See all property amenities.

What food & drink options are available at Jungle Lodge Hotel?

Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.

Learn more.

Is parking available at Jungle Lodge Hotel?

Yes, free parking is available to guests.

Learn more.

What are some restaurants close to Jungle Lodge Hotel?

Conveniently located restaurants include Restaurant Jungle Lodge Hotel, Jaguar Inn Restaurant, and El Meson.

See all nearby restaurants.

Are there opportunities to exercise at Jungle Lodge Hotel?

Yes, guests have access to a pool during their stay.

Learn more.

Does Jungle Lodge Hotel have an airport shuttle?

Yes, Jungle Lodge Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.

Learn more.

Does Jungle Lodge Hotel have airport transportation?

Yes, Jungle Lodge Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.

Learn more.

Which languages are spoken by the staff at Jungle Lodge Hotel?

The staff speaks multiple languages, including English and Spanish.

See all property amenities.

Does Jungle Lodge Hotel have any great views?

Yes, guests often enjoy the park view available here.

Learn more.

Want more?

See more questions & answers about this hotel from the Tripadvisor community.

Jungle Lodge Hotel, Tikal National Park

About

Location

Reviews