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Porta Hotel Del Lago

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Traveller (430)
Room & Suite (126)
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Overview
Hotel website
E-mail hotel
2 Avenida 6-17, Panajachel 07010 Guatemala See on map
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Porta Hotel Del Lago
Special Price: 20% off room rate
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Rooms
07 Oct08 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (575)
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256 results
Traveller rating
70
121
39
13
13
Traveller type
Time of year
LanguageEnglish
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70
121
39
13
13
Show reviews that mention
All reviewslake atitlancorner suitebreakfast buffetelectrical outletsnice poolno air conditioningbit datedpool areastayed here for two nightslocation is excellentvery nice hotelwould stay here againfiltered watersurrounding volcanoestop floorcalle santanderclean rooms
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1 - 5 of 256 reviews
Reviewed 5 days ago via mobile

Nice hotel, staff were friendly and helpful. We dropped our bags off early (8:30am) and headed out on a day tour of the lake towns. Room was clean neat and in good condition but a little dated in decoration. We had no issues with the...More

Thank Joel K
Reviewed 2 weeks ago via mobile

i stayed here two nights - it was safe, clean, and had friendly, and helpful staff. I ate at the restaurant twice and while I didn’t enjoy my particular food choices, the service was good. I would stay here again if I were to visit...More

Thank davidmtoronto2018
Reviewed 17 August 2018 via mobile

The staff was very friendly, the view from our room has amazing. They had comfortable beds, the best pillows we have had in Guatemala and the best towels. The pool was heated and very nice, you get access to pool towels too which was very...More

Thank Java10990
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 18 August 2018

Dear Java 10990 We have been very pleased to welcome you and to read about your nice experiences. Thank you for your praise about our beds, the best pillows, towels and our service. It is important to us that you had a comfortable stay. We...More

Reviewed 15 August 2018 via mobile

I thought this was going to be the more relaxing luxurious part of my trip. It was not. I know I should know more Spanish but no one downstairs spoke good English. Anytime I had a question or issue, no one could help and they...More

Thank NYCVillage31
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 18 August 2018

Dear NYCVillage31 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María

Reviewed 15 August 2018 via mobile

They said this hotel was a 5 star hotel and right now We came in and the guy from front desk had no idea what he was talking about. This hotel is so dirty, the walls are so dirty and I would never ever recommend...More

Thank Michelle F
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 16 August 2018

Dear Michelle F We truly apologize for the inconveniences during your stay with us. Please be aware that we are going to work on weaknesses encountered on your most recent experience at Porta Hotel del Lago to turn them into strengths for the good of...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Bar/Lounge
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Sauna
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
100
Price range
US$72 - US$156 (Based on Average Rates for a Standard Room)
Also Known As
Porta Hotel Panajachel
Location
Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
100
Price range
US$72 - US$156 (Based on Average Rates for a Standard Room)
Also Known As
Porta Hotel Panajachel
Location
Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Photos
Traveller (430)
Room & Suite (126)
Pool & Beach (22)
Dining (21)
Family and Play Areas (7)
Business Centre & Event Rooms (7)
Nearby
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Nearby AttractionsSee all 39 attractions in Panajachel
Lake Atitlan
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.59 km away
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.47 km away
Church of St Francis
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Questions & Answers
Ask a question
ddoria1980
9 March 2018|
Answer
Response from cmyoung119 | Reviewed this property |
No sé a que obra de teatro se refiere.
0
Votes
emeli382017
19 February 2018|
AnswerShow all 2 answers
Response from Jeannine2708 | Reviewed this property |
You mean Guatemala City Airport ? I'd recommend booking a private transport with Adrenalina Tours in advance, that would be the most comfortable ( I have travelled with them for years and they are a reliable and trustworty... More
0
Votes
shj073
23 November 2017|
AnswerShow all 3 answers
Response from Percy A | Property representative |
Hi! We do have an elevator and handicap access. Hope to see you soon!
0
Votes
Google Translation
Room Tips
"All rooms have stunning views"
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"Higher floors have best views."
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"I think all rooms looks to the lake."
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"Water view is best"
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