Stayed for one night as part of group tour. Room was a good size but very outdated. Chipped, mismatched tile floor. Clean but dingy bath. And PLEASE put a shelf by the sink and in the shower!!!! The rest of the group had dinner and were not enthusiastic about it. To be fair, it was 830-900 pm when our group arrived. Staff was friendly and helpful. Hotel had water stations to refill bottles.
Amazing breakfast served with the greatest customer service!!! Everything is very clean and great conditions of the rooms and the hotel!!! The hotel is closed to any type of restaurant, stores, banks and more
We were a family of 4, and we got the first night in Guatemala in Pan America. We were so satisfied with the hotel, we had two rooms beside each other, and it was cosy. The toilet dosn’t work, but we were going further after the lovely breakfest, and the wall and furniture was so autentic, and the women who served us was in there autentic clothes.
Great food and spacious basic rooms in the heart of the city. Food was slow at breakfast due to large groups. The rooms were clean and comfortable but the noise from the street was noticable. There was some noise also late at night with people coming back in and continually ringing the bell. Having said all that it was a nice place to stay and has a beautiful reception dining and bar area. The barman Jose was very helpful and friendly and deserves to have a special mention.
This is a really nice hotel. The food was fantastic, especially the breakfast and papaya juice. It is located in the heart of Guatemala City, which is vibrant and bustling. The rooms are a decent size and the bathroom is good. I would stay here again for a future visit to Guatemala.
I was really happy to stay here and even returned. Service is great - ask Carina at the reception for a nice room cause there is a bud difference in which room you get. My favorite: room 239. Nice area - check out Amarante Cafe 2 blocks away!
The rooms are nondescript, but clean. Good water temp and pressure. nice bathrooms. Big closet. Clean water available on every floor. With a room overlooking the city this hotel would be perfect-- I did not specify and therefore had a room facing a close-by building. The restaurant is decent and the staff is helpful. Staff will get a secure taxi to the airport for you for a reasonable price. I'll be back, for sure.
When there is a function at the hotel (which happens a LOT) you can forget sleeping. The whole hotel reverberates with the music and the staff do nothing about it. I had to move to a (slightly) quilter room at midnight and despite the hotel being empty I was refused to be given the option to leave bags in 1 room and sleep in the other - instead I had to pack everything back in my bags and move to a lower grade room. Staff could definitely have been more helpful !! Such a shame, it could have been a much better review, but if you can’t sleep in a hotel room then what’s the point of staying there ???
The Hotel Pan American is a really cool place to stay in Guatemala City. Its history is fascinating and it's intact Art Deco interiors add to the atmosphere of being in this exciting city. The location is perfect and if you can, try to book the front corner room on the second floor. The wrap around balcony provides a great view of the busy city just below. The staff is incredible and since we only had one full day to explore the city, the hotel arranged a car and driver- Roberto, who was awesome- for us for the day for 700Q ($100USD). It was well worth the cost to have quick and easy access to all corners of the city. If you have the chance to spend a night or two in Guatemala City, ignore all the naysayers and do it! It's a really vibrant and exciting city and the Hotel Pan American is the perfect place to base yourself while you're there.…
Stayed here for three nights with my friend. We are two 30yr females, and didn’t feel completely safe walking around once the sun went down to go get dinner. Uber eats delivers here, and Uber also picks up from the airport and drops off for a third of the price (5usd) that the hotel taxi will charge you. Every morning we had alarms set for 5:30 am for tours and flights. First night was a Saturday and there was wedding in the lobby of the hotel, very loud till almost 2am. Second night (Sunday) silence, until 11pm, then a marching band and the most fireworks I have ever heard in my life went for about an hour. The third night was better little quieter, but late check ins very noisy and children running up and down the hall way. The staff were very polite and friendly, barely anyone spoke English (I speak Spanish so I felt comfortable, but my friend had a hard time communicating). The room was small but was everything we needed. Clean beds, ceiling fan, extra blankets and pillows. Hot shower with good water pressure. I wouldn’t stay here again, maybe it’s quieter throughout the week but I would try something else. I do stay in a lot of hostels normally while travelling and this hotel gives a very hostel vibe. So it’s cheap and centrally located if your a heavy sleeper you’d have no problem, or just pack some ear plugs. Happy Travels …