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Calle 5-63 9A Zona 1, Guatemala City 01001 Guatemala
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Traveller (121)
Dining (50)
Room & Suite (21)


#25 of 83 in Guatemala City
GreenLeaders Bronze level
Set against a backdrop rich in history and tradition, this hotel offers a truly unique blend of historic grandeur and contemporary comfort. Within walking distance of historic landmarks: Central Park, National Palace, Cathedral, Paseo La Sexta, museums, churches, restaurants, bars and shopping. Only 4.8 miles from International Airport La Aurora.
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Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Kids stay free
Children's television networks
Conference facilities
Banquet room
24-hour security
Breakfast available
Breakfast in the room
Snack bar
Highchairs available
Meeting rooms
Currency exchange
Non-smoking hotel
First aid kit
24-hour front desk
Laundry service
Ironing service
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Room features
Room service
Wardrobe / wardrobe
Tile / marble floor
Wake-up service / alarm clock
Cable / satellite TV
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
153Reviews4Q+A31Room tips
Traveller rating
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Most Recent
101-Places-2-Go wrote a review Feb 2020
Virginia97 contributions63 helpful votes
Stayed for one night as part of group tour. Room was a good size but very outdated. Chipped, mismatched tile floor. Clean but dingy bath. And PLEASE put a shelf by the sink and in the shower!!!! The rest of the group had dinner and were not enthusiastic about it. To be fair, it was 830-900 pm when our group arrived. Staff was friendly and helpful. Hotel had water stations to refill bottles.
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Date of stay: February 2020
2 Helpful votes
Alejandra P wrote a review Dec 2019
1 contribution
Amazing breakfast served with the greatest customer service!!! Everything is very clean and great conditions of the rooms and the hotel!!! The hotel is closed to any type of restaurant, stores, banks and more
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Date of stay: December 2019Trip type: Travelled
Response from Res-Pan-Am, Gerente at Pan American Hotel
Responded 30 Dec 2019
I would like to thank you for your opinion about us. Your comments are very important because they encourage us to improve our service. Hoping to see you soon,
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Elga M wrote a review Dec 2019
Vildbjerg, Denmark77 contributions19 helpful votes
We were a family of 4, and we got the first night in Guatemala in Pan America. We were so satisfied with the hotel, we had two rooms beside each other, and it was cosy. The toilet dosn’t work, but we were going further after the lovely breakfest, and the wall and furniture was so autentic, and the women who served us was in there autentic clothes.
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Date of stay: November 2019
Room Tip: Our room had a little balcony out to the street, where we could se the busy people walking by.
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Peter O wrote a review Sep 2019
Ireland82 contributions16 helpful votes
Great food and spacious basic rooms in the heart of the city. Food was slow at breakfast due to large groups. The rooms were clean and comfortable but the noise from the street was noticable. There was some noise also late at night with people coming back in and continually ringing the bell. Having said all that it was a nice place to stay and has a beautiful reception dining and bar area. The barman Jose was very helpful and friendly and deserves to have a special mention.
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Date of stay: September 2019Trip type: Travelled
Kelsha W wrote a review Jun 2019
10 contributions3 helpful votes
This is a really nice hotel. The food was fantastic, especially the breakfast and papaya juice. It is located in the heart of Guatemala City, which is vibrant and bustling. The rooms are a decent size and the bathroom is good. I would stay here again for a future visit to Guatemala.
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Date of stay: May 2019Trip type: Travelled
Response from Silvia C, Gerente at Pan American Hotel
Responded 10 Jun 2019
Thank you very much for your visit and for your opinion which is very important. We hope you come back soon for us it is a pleasure to serve you.
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ThomasGreulich1509 wrote a review Mar 2019
Munich, Germany17 contributions5 helpful votes
I was really happy to stay here and even returned. Service is great - ask Carina at the reception for a nice room cause there is a bud difference in which room you get. My favorite: room 239. Nice area - check out Amarante Cafe 2 blocks away!
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Date of stay: March 2019Trip type: Travelled
Response from Silvia C, Gerente at Pan American Hotel
Responded 18 Mar 2019
Mr Thomas We appreciate the time taken to share with us, their valuable comments. We hope you will visit us again very soon. Kind regards
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Matt E wrote a review Feb 2019
Madison, Wisconsin16 contributions4 helpful votes
The rooms are nondescript, but clean. Good water temp and pressure. nice bathrooms. Big closet. Clean water available on every floor. With a room overlooking the city this hotel would be perfect-- I did not specify and therefore had a room facing a close-by building. The restaurant is decent and the staff is helpful. Staff will get a secure taxi to the airport for you for a reasonable price. I'll be back, for sure.
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Date of stay: February 2019
Sleep Quality
Trip type: Travelled
Room Tip: Ask for a room facing the street-- if you don't mind the noise it is worth seeing the city...
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Response from Silvia C, Gerente at Pan American Hotel
Responded 13 Feb 2019
Dear Matt E We are glad you´ve enjoyed your stay at Pan American Hotel. We hope To see you again in a near future. Best regards,
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adrian160 wrote a review Dec 2018
London14 contributions20 helpful votes
When there is a function at the hotel (which happens a LOT) you can forget sleeping. The whole hotel reverberates with the music and the staff do nothing about it. I had to move to a (slightly) quilter room at midnight and despite the hotel being empty I was refused to be given the option to leave bags in 1 room and sleep in the other - instead I had to pack everything back in my bags and move to a lower grade room. Staff could definitely have been more helpful !! Such a shame, it could have been a much better review, but if you can’t sleep in a hotel room then what’s the point of staying there ???
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Date of stay: December 2018Trip type: Travelled
1 Helpful vote
Drew F wrote a review Oct 2018
Vancouver, Canada68 contributions63 helpful votes
The Hotel Pan American is a really cool place to stay in Guatemala City. Its history is fascinating and it's intact Art Deco interiors add to the atmosphere of being in this exciting city. The location is perfect and if you can, try to book the front corner room on the second floor. The wrap around balcony provides a great view of the busy city just below. The staff is incredible and since we only had one full day to explore the city, the hotel arranged a car and driver- Roberto, who was awesome- for us for the day for 700Q ($100USD). It was well worth the cost to have quick and easy access to all corners of the city. If you have the chance to spend a night or two in Guatemala City, ignore all the naysayers and do it! It's a really vibrant and exciting city and the Hotel Pan American is the perfect place to base yourself while you're there.
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Date of stay: October 2018
Sleep Quality
Trip type: Travelled
Room Tip: If you can handle a bit of street noise, ask for a corner room on the 2nd or 3rd floor.
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1 Helpful vote
Stacy J wrote a review Oct 2018
Niagara Falls, Canada164 contributions47 helpful votes
Stayed here for three nights with my friend. We are two 30yr females, and didn’t feel completely safe walking around once the sun went down to go get dinner. Uber eats delivers here, and Uber also picks up from the airport and drops off for a third of the price (5usd) that the hotel taxi will charge you. Every morning we had alarms set for 5:30 am for tours and flights. First night was a Saturday and there was wedding in the lobby of the hotel, very loud till almost 2am. Second night (Sunday) silence, until 11pm, then a marching band and the most fireworks I have ever heard in my life went for about an hour. The third night was better little quieter, but late check ins very noisy and children running up and down the hall way. The staff were very polite and friendly, barely anyone spoke English (I speak Spanish so I felt comfortable, but my friend had a hard time communicating). The room was small but was everything we needed. Clean beds, ceiling fan, extra blankets and pillows. Hot shower with good water pressure. I wouldn’t stay here again, maybe it’s quieter throughout the week but I would try something else. I do stay in a lot of hostels normally while travelling and this hotel gives a very hostel vibe. So it’s cheap and centrally located if your a heavy sleeper you’d have no problem, or just pack some ear plugs. Happy Travels
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Date of stay: October 2018Trip type: Travelled
1 Helpful vote
GuatemalaGuatemala DepartmentGuatemala City
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Frequently Asked Questions about Pan American Hotel
Which popular attractions are close to Pan American Hotel?
Nearby attractions include Catedral Metropolitana (0.2 km), Mercado Central (0.4 km), and Las Cien Puertas (0.1 km).
What are some of the property amenities at Pan American Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and room service.
What food & drink options are available at Pan American Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan American Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pan American Hotel?
Conveniently located restaurants include La cocina de la Señora Pu, El Adobe, and Roque Rosito Café Gourmet.
Is Pan American Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Guatemala City.
Does Pan American Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pan American Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Pan American Hotel?
Many travellers enjoy visiting Palacio Nacional (3.6 km).
Is Pan American Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.