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Best Western Plus Hotel Stofella

2 Avenida 12-28 Zona 10 Zona 10, Guatemala City 01010 Guatemala
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (93)
Room & Suite (41)
Dining (20)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/08/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Plus Hotel Stofella
Updated 20/08/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#19 of 83 in Guatemala City
At the Best Western Plus Hotel Stofella you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hotel Stofella will stand out among other hotels in Guatemala City,Guatemala. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Hotel Stofella will provide you with the superior customer service that you are used to at any Best Western hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Board games / puzzles
Taxi service
Business Centre with Internet Access
Car park
Bar / lounge
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Currency exchange
Executive lounge access
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Coffee / tea maker
Cable / satellite TV
Bath / shower
Air purifier
Interconnected rooms available
Room service
Wardrobe / wardrobe
Bottled water
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
373Reviews7Q+A28Room tips
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Popular mentions
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Most Recent
Marc G wrote a review 23 Jun
Belize City, Belize12 contributions
I'm currently staying at the Best Western hotel...it's awesome and great to have some English speaking individuals to exchange words with though most of them speaks Spanish. The room wasn't so fancy, however I gotta say in a cold environment the water system is amazing, quick water heating and a amazing electric system that operates by just leaving your door card in the system by the door and it give the room it's electricity. Apart from that experience. Great employees and a wonderful chef and great servers. Would be 5star if they actually have bilingual employees but thanks to Google translation all went well.
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Date of stay: June 2022Trip type: Travelled
moviegeekjn wrote a review Apr 2022
Phoenix, Arizona1842 contributions513 helpful votes
The hotel itself is fine, reasonably close to the airport; this is essential due to the horrific traffic during rush hours in this overcrowded city. But Do Not Eat here. Their restaurant is likely to become known as Worst Western Plus soon. With a limited menu, you'd think their cooks could handle the entrees, but that is not the case--they are incompetent and amateurish at best. We attempted to order pizzas but after a few minutes were told we'd have to wait 2 hours since the oven was broken. So we ordered some pasta entrees listed, and were served inaccurate items and very poorly prepared food. Stay here if you want, but eat at one of the nearby chain restaurants instead. The Best Western chain will truly be ashamed if they check out their restaurant on this property.
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Date of stay: April 2022Trip type: Travelled
james wrote a review Apr 2022
Guatemala City, Guatemala1 contribution
it was terrible experience. room was second floor . View was nothing but most terrible thing was it is gym view. I didn't aware someone in the Gym can see my room. Nobody informed to me. after wake up in the morning I found someone can see my room in the Gym. Restaurant was small and staffs was nice but food was terrible. Cook didn't know how can cook Omelet and food was not filled on time. Air conditioner was not work well also.
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Date of stay: April 2022
Sleep Quality
Response from Julio Galindo, General Manager at Best Western Plus Hotel Stofella
Responded 04 Apr 2022
The rooms that have view to the gym have shades that allow you to see from the inside the room but not from the outside in addition to the normal courtains and black outs that you can use to close your window with thease we can ensure your privacy. The gym is also an open outside area. There are several kind of room types and views you can choose with diferent prices. Courtesy breakfast buffet has many options as fruits, cereals, juices, yogurt, hot cakes, bread, cheese, jam and an omelette station where you can have any kind of egg´s style prepared at your choise. We are sorry for the inconveniences and would like to have the opportunity to serve you in the near future.
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tenerifegary wrote a review Jan 2022
Dix Hills, New York1 contribution
Exceptionally clean and comfortable hotel. Centrally located in Guatemala City, minutes to the airport and within walking distance of a great variety of restaurants and shopping. Parking on site. 24 hour security. English speaking staff is attentive to whatever you might need. Comfortable beds, super hot showers, good WiFi. Definitely recommend for families and both business and leisure travelers.
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Review collected in partnership with Best Western
Date of stay: December 2021
Sleep Quality
a5morales wrote a review Sep 2021
1 contribution
Every time I visit Guatemala City I stay in this Hotel, I like the service of the nice and kind staff, and the Hotel is near to many places of interest, airport, malls and restaurants, and is located in a very safe zone.
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Review collected in partnership with Best Western
Date of stay: September 2021
Sleep Quality
Response from Julio Galindo, Director General at Best Western Plus Hotel Stofella
Responded 07 Oct 2021
Thanks for your comments we hope you come back soon.
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Nick Jackson wrote a review Feb 2021
Greenwood, Indiana59 contributions8 helpful votes
Love this hotel! It is like home away from home! Have been staying here since 2006 and they have maintained their consistency. The hotel has great water pressure, and it gets super hot if you want it to. The included continental breakfast is sufficient and the hotel staff are kind and warm. If you need to park your car or microbus, its is under camera security and the bellhop is always a few feet away 24/7. This hotel often times has prices that dip unusually low (especially during the COVID-19 chaos), and sometimes you can't believe the price you pay. It is a very clean and elegant hotel with touch of nostalgia and history.
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Date of stay: February 2021
Trip type: Travelled
Wallace M wrote a review Mar 2020
29 contributions9 helpful votes
I like this hotel. It is convenient and close to everything I need. Rooms are always clean. They even helped me to sort out an issue with an online travel company, Ex***** whom did everything they could to not give me my money back for a (mistake) double booking. I tried immediately to correct it but finally boxed them into a corner enough to have them finally agree to cancel after countless phone calls over 17 days. Upon check in, I found they didn't even bother to cancel the double booking which made them look even more disingenuous. Thank you Hotel Stofella . Sorry for the double booking
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Date of stay: March 2020
Trip type: Travelled
Room Tip: The tower part of the hotel has quieter rooms than the section behind the front desk
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Carlos Javier wrote a review Dec 2019
San Salvador, El Salvador14 contributions8 helpful votes
The hotel is located in Zona 10, close to restaurants (there is a McDonals next door and a San Martin a block away), shopping centers and the Avenida Reforma street. They let us check in early, the front desk was really nice to accommodate us, we were tired from a long trip and had our baby with us. Room Service and breakfast is not the best, I recommend you get a room without breakfast included and eat outside. The hotel is very cozy, very comfortable beds and the rooms are very cozy. They also let you print bus or flight tickets at no charge, I printed like 10 pages and they did not charge me. I recommend this hotel.
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Date of stay: October 2019
Room Tip: Don't eat breakfast here, they only have like 5 options to choose from. Restaurant has live...
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Artur Da Cunha wrote a review Dec 2019
Recife, PE29 contributions51 helpful votes
When we arrived at the hotel we were very well received. Check in was quick and the front desk staff was very attentive, giving directions on where we wanted to go. Our beautiful colonial-style room was clean, comfortable, but on the first floor and had no lift. I’ve been thinking: when we made the reservation we were not asked if we had limitations to climb stairs. When I asked if we could have a room without climbing stairs, they said yes, but it would cost 10 US dollars. The night was horrible, because the hotel is on the route of planes that arrive and leave the airport, and fly very low. In addition there was the noise of a party with very loud sound and explosions of fireworks, until 4:00 in the morning. Breakfast is reasonable, but there was a group playing very loud local music, not allowing conversation. The restaurant staff are also friendly and attentive.
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Date of stay: December 2019Trip type: Travelled
2 Helpful votes
LMRah wrote a review Nov 2019
San Jose, California186 contributions95 helpful votes
I have stayed here many times passing through Guatemala City. The location is good and I feel safe here. This time some of the staff was accommodating, but others were a little icy and put off by questions. My room was a little bit overlooked. I had no coffee for the coffeemaker. I also stepped on somebody’s fake nail that was left on the floor. The breakfast has always been good, but the guy making cook to order eggs repeatedly shook the tip can at me and the other guests, which was extremely obnoxious and off-putting. Rooms can be a bit noisy depending on where you end up.
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Date of stay: November 2019
Sleep Quality
Room Tip: Request rooms together. We were scattered everywhere, which was inconvenient , especially for our...
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2 Helpful votes
US$86 - US$105 (Based on Average Rates for a Standard Room)
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Best Western Plus Hotel Stofella
GuatemalaGuatemala DepartmentGuatemala City
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Frequently Asked Questions about Best Western Plus Hotel Stofella
Which popular attractions are close to Best Western Plus Hotel Stofella?
Nearby attractions include Plaza Fontabella (0.3 km), Zona Viva (0.4 km), and Plaza Espana (0.4 km).
What are some of the property amenities at Best Western Plus Hotel Stofella?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western Plus Hotel Stofella?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Best Western Plus Hotel Stofella?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Plus Hotel Stofella?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Best Western Plus Hotel Stofella?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Best Western Plus Hotel Stofella?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Hotel Stofella?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Hotel Stofella offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Hotel Stofella?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Hotel Stofella?
Many travellers enjoy visiting Palacio Nacional (3.3 km).