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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20/06/24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Guatemala City
Updated 20/06/24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 83 in Guatemala City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Location
Full view
89Good for walkers
Grade: 89 out of 100
42Restaurantswithin 0 km
10Attractionswithin 0 km
Contact
7 Avenida 15-45 Zona 9, Guatemala City 01009 Guatemala
Getting there
Car HireSee all Guatemala City car hire
2685Reviews46Q+A100Room tips
Reviews
Traveller rating
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Most Recent
We spent a night at Barcelo before going to TIkal. They allowed us to leave our luggage while we flew to Flores which saved us a lot not having to pay luggage fees for bags we didn't need it Tikal. We loved the pool, the food was good, a great breakfast. Everyone there was very helpful. We definitely recommend staying here.
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Date of stay: May 2022
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 5 days ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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Hotel's Favourite
This is our second time we stayed at this hotel and it is awesome! This hotel is very clean, has high security, very comfortable beds, it's close to everything . The staff are all very helpful, professional and friendly. This is a great place to stay for the value, I highly recommend it.
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Date of stay: June 2021
Value
Location
Service
Room Tip: Room with a balcony, facing the front entrance are nice, as they have a great view of some of the...
See more room tips
1 Helpful vote
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 05 Jul 2021
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
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My wife and stayed at the hotel on the night on June 10th and were very satisfied, as usual. We are members of Barceló Group and have never had a complaint about any of the properties, just the opposite. Linda, who checked us in, Johanna at the Guest Snack/ Drink room, Wally, Leonard, Bryan (botones), Armanda (Housekeeping), and every single one of the Hotel Staff members were all very pleasant, professional, friendly and helpful. We want to specially mention Rolando, the botones, who assisted my wife so efficiently and humanly when she needed something to get a relief from her stomach virus at the exact time we were ready to leave the hotel to go to the airport. Hadn’t he helped us to resolve that situation, we would have never been able to catch the plane for our return to Miami. Les deseamos expresar nuestro mayor agradecimiento a cada uno de Uds. por todas sus atenciones y ayuda, fueron simplemente excepcionales. Rolando, te damos dar nuestras más sinceras gracias por habernos ayudado con el malestar de estómago de mi esposa. De no haber sido por ti no hubiéramos lograr regresar a Miami el sábado 11 de junio en la tarde, te agradecemos un millón y te recordamos con gran agradecimiento, Bendiciones!!!!!…
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 1 week ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
Business center never open. Even door clearly said the hours. Rooms are dated Bath dated. More security personal then guests, bothering anywhere u go. From pool to gym to elevator. Etc Good thing is location and bfast. Otherwise no thank u
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
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We've stayed at this hotel many times in the past ten years. It's our favorite because: rooms are large and comfortable; personnel are helpful and efficient; the breakfast buffet has a large variety of international and Guatemalan items; the (two) gyms are well-equipped and available to guests without an extra charge. For those of us who require a Covid-19 test the day prior to travel, the hotel arranges for a person to come to the hotel, and test results are available in several hours. The location is good: 3-4 blocks from excellent restaurants in the Zona 10. Transport to and from the airport is easy. The hotel airport shuttle can be arranged without charge. On a slight downside, the hotel is beginning to show its age in minor details, but in my opinion these are outweighed by the hotel's many strong points.…
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 20 May 2022
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This fantastic hotel checked every box! Perfect location. Amazing dining options (pro tip: the pizza in the sports bar-located in the main lobby will change your life), the breakfast buffet was incredible as well. COVID precautions enforced. Friendly and helpful staff. Spacious and very clean room. Pools, spa, lobby bar, every amenity that your heart could desire.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 03 May 2022
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
+1
I’ve received good comments on this hotel and I was so excited to finally stay at it. However, right from the start everything went so bad. When I made the reservation online I also contacted reservations to let them know my flight itinerary and to request the shuttle to pick us up at the airport. Our flight arrived at 5am and the shuttle didn’t pick us up so we had to pay for two taxis to fit all of our luggage plus my son’s wheelchair (of course we called the hotel but the operator said to call back at 8am) when we checked in at the front desk, we told the agent about the missing shuttle and he never apologized for the inconvenience and instead he told us to let them know in advance next time! Also, he tried to charge us $39 for early checking??? Even though we were paying for the day before checking… We ordered breakfast from room service and it was really nice to hear a nice and very attentive order taker. The breakfast was terrible (see pictures) Later we tried to take a shower and all the water splashes outside the glass door from the shower (see pictures) this is very dangerous as when you walk out of the shower you can easily slipped and fall… Also, we didn’t get our room cleaned even though we put the request outside our door knob and when we called front desk to let them know and to request towels the front desk agent told us that the Do not disturb sign was on the door knob and that they weren’t allowed to enter the room…hummm funny because if that was the case then why someone entered into our room and changed the fruit platter (see pictures) Lastly, we talked to the front desk agent to get a different room for the shower issues and to pay for an extra day but she rudely gave us a negative on both requests and told us to go online to make a reservation there at higher price. Which of course we declined to do and instead made a reservation at the Intercontinental Hotel which was day and night from what we experienced at the Barceló……
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 03 May 2022
Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.
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We traveled to Guatemala about a week ago and spent half of our trip at the Barcelo. We had spent time researching hotels and found decent reviews for Barcelo so we chose it over others. We were so disappointed after our stay. Our room didn't have a safe or a minibar/fridge. When we asked for the items they brought us a minibar that didn't work and only replaced it the night before we left. Then they gave us such a hard time trying to validate parking for two vehicles that didn't even stay overnight, the vehicles each stayed maybe an hour tops and they refused to validate. Not only that but the food situation is super confusing, in your room they give you various menu options but then the only available option for food is ONE restaurant. Honestly, would not recommend. We'll be staying elsewhere when we visit next.…
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Date of stay: March 2022
Value
Location
Service
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 03 May 2022
Dear Guest, First at all, Barceló Guatemala City Hotel would like to thank you for have stayed in our hotel and share your experience in Barceló. We are sorry that during your stay you have suffered those inconveniences. Your comments will help us to continue improving our service and quality standards. Best regards.
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Spent two nights here before a 10 day tour of Guatemala. Close to airport and everyone was very helpful especially as I do not speak spanish. Exchanged money at front desk and got a very favorable rate (limit $100 per day). Made use of sports bar and food was very good and also used Lobby Bar and they took your food order from any of the hotel restaurants' and brought to you. Buffet breakfast had many options and was kept fresh. Room was clean and comfortable, was on 10th floor and had view of Volcano around city. They took covid seriously with masks, temperatures, etc. I have only the highest opinion of this hotel and service I received. Highly recommend.
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Date of stay: February 2022
Value
Location
Service
Room Tip: 10th floor offered great views and elevator was fast
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Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 18 Mar 2022
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
Beware of Jairon at Barcelo Reception Guatemala City. First stay Jan 4 2022 with my son and daughter in-law, all the staff from gate security to finish were awesome. We felt loved and welcome in our beautiful 11th floor 2-level room with Premier Lounge amenities. Second stay, Jan 17 2022 front desk reception man named Jairon treated us like criminals breaking into a bank. We felt like we were not going to be allowed to check into the hotel and wouldn't have a place to stay. Very mean face the whole time, no eye contact, threw a very long email at me and demanded we email photos of our passports. Then demanded; not requested politely, that I give him the credit card I used to reserve my room - again no eye contact. My daughter in-law a Guatemalan citizen from a rural village, only her 2nd time outside her village was scared that she was accused of doing something wrong. After about 30 minutes we eventually got accepted then Jairon gave us just 2 keys (there were 3 of us), he did not explain the services or amenities and worst of all he was at the same time training a new employee which suggests he will also train the new employee to be mean and unwelcoming to future guests which made us sad because I will be returning 2 times a year to Guatemala City. Originally, after our happy stay on Jan 4 2022 we planned to always stay at Barcelo. Now, after the bad treatment from Jairon we are not sure. He treated us like criminals who were trying to rob his bank and that made us very sad…
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded 31 Jan 2022
Dear Guest, Although we are very surprised and dismayed by the content of your opinion regarding your visit to our Barceló Guatemala City hotel, you can rest assured that your comments have been addressed and reviewed by the entire hotel management team. The service of our employees is a source of pride for us and we are quite disappointed to hear that we believe that we act below our possibilities. We appreciate the time it took to share your concerns, we hope you will give us the opportunity to offer you a better service in the future. Best regards.
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PRICE RANGE
US$80 - US$96 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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Claim Your Listing Frequently Asked Questions about Barceló Guatemala City
Which popular attractions are close to Barceló Guatemala City?
Nearby attractions include Plaza Espana (0.5 km), Parque Las Americas (0.4 km), and Monumento a Cristobal Colon de Thomas Mur (0.4 km).
What are some of the property amenities at Barceló Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Guatemala City?
Conveniently located restaurants include Restaurante El Cafetal, SPARTAN Steak, and Carpaccio Restaurant.
Are there opportunities to exercise at Barceló Guatemala City?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Barceló Guatemala City have an airport shuttle?
Yes, Barceló Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Barceló Guatemala City have airport transportation?
Yes, Barceló Guatemala City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.