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All reviews rooftop pool top floor beautiful hotel modern design rooms are spacious breakfast was delicious i highly recommend this hotel standard room great option free airport shuttle room service property gym elevator guatemala amenities zone
This is a 4 stars hotel dressed as a 5 stars hotel. Do not try buffet, service at the restaurant is far from OK. Door in my room didn't close properly. TV always doing weird stuff. Toilet spilling water.More
Response from María José S, Guest Relations Manager at Hyatt Centric Guatemala CityResponded 3 weeks ago
Thank you very much for your valuable comments, we appreciate the time you took to let us know about your experience.
Today I communicate with you by a private message. We would love to be able to expand your comment to see what...More
This must be the newest hotel in Guatemala City. Great fitout and decor. Very helpful staff, including free airport shuttle. The rooms are spacious and have everything you need. Comfy bed. The rooftop is the highlight. Fantastic infinity pool and very comfortable loungers. The gym...More
The room is SUPER comfy and gorgeous!
The breakfast is incredible - one of the bests I’ve ever had!!!
The staff is lovely and proactive!
The environment of the hotel is great!
The location is good for Guatemala City!
If I need to come back...More
Thank Maria R
Response from María José S, Guest Relations Manager at Hyatt Centric Guatemala CityResponded 4 weeks ago
Thank you very much for your excellent rating and comments.
Our rooms are created thinking of you. A unique, beautiful and cozy space.
Our buffet breakfasts are prepared with a lot of passion and love to be able to pamper you every morning....More
The Hyatt hotels reputation for excellence is well deserved. The whole hotel is well maintained by very professional staff members....from the lower levels of the parking garage all the way up to the professionals that maintain the cleanliness of each room and the modern designed...More
Thank Ivan G
Response from María José S, Director de Relaciones con Clientes at Hyatt Centric Guatemala CityResponded 4 weeks ago
Thank you very much for this incredible comment. We are very happy to know that you have been able to enjoy your stay with us. I am sure that all our staff enjoyed attending your requests.
Come back soon, it will be a...More
Horrifying club music blared at Mac volume every night til 1 AM. They don’t care. It’s awful; stay somewhere that respects its guests needs, especially business. Can not recommend under any circumstancesMore
Thank John W
Response from María José S, Guest Relations Manager at Hyatt Centric Guatemala CityResponded 29 August 2018
Dear John, thank you very much for your comments. We deeply regret the inconvenience regarding the high volume of the music. I would like to tell you that this inconvenience is due to the fact that we have a bar in the AVIA complex, which...More
The Hotel is located at the best zone of Guatemala City. The hotel will feature upscale architecture, modern, comfortable and life style. The design of the rooms and common areas are inspired on the textiles of …MoreGuatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and life style guest rooms. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.