We could not have been more impressed with this Hyatt hotel in Zona Viva, Guatemala City. The staff were friendly and professional, and our room was spacious and comfortable. The lobby level was a bonus, with Mayan sculptures and relics on display in the pleasant seating areas. We would definitely stay here again.
As usual my stay at Hyatt Centric Guatemala City was excellent! Great staff, immaculate and well organized room and comfortable bed. The hotel is very clean, with great attention to every detail to make the stay great.
Visited Guatemala City for my birthday with 7 friends..Very clean.. very modern.. great staff!! Would stay again and again and again.. it’s almost like a resort.. we had an atrium view.. played loud music in the room And didn’t get one complaint lol
We travel to Guatemala City a few times a year, this was our first stay at the Hyatt. Rudy greeted us and walked us up the Lobby (note - you have to take the elevator UP to the "L" floor in order to check in, it's not the main level of the building). Rudy was so friendly and took great care taking our heavy suitcases right to the room for us. All the staff were friendly, the roof pool is heated and has great seating options. We did not take the breakfast as we had an early flight out (it says included here on Trip Advisor, but it was in fact, was not included). The rooms were very nice, with lots of personal touches. I liked the free unlimited bottled water, slippers and robes, and toiletries. There was even a scale in the room but I was not brave enough to step on it! Very modern and stylish rooms. The area is fantastic. Attached to a mall with a good dive British pub across the street, PF Changs in the building, Starbucks just a block away, and many good restaurants nearby. We walked around into the night and always felt safe. Side note - we tried to get an Uber to the airport and that took us 40 minutes. Most of the Ubers were too small to accommodate our luggage (just 2 suitcases), so plan accordingly. If I had known, we would have saved time and caught 2 Ubers, or spoken with the front desk in advance about our options. The drive itself to the airport was just over 10 minutes.…
was there for a special event and the Hyatt was excellent. All the staff were extremely nice and helpful. The room was modern and well appointed and the location was very central. It was built in the last five years and the management was very active in day to day operations.
I have not arrived yet but would like assistance with transportation. Contacted Hyatt 5 days ago. They provided an email address for the hotel. No response after 5 days. Tried Messenger, no response either. Was just on the chat again. Reply: Hyatt can’t do anything if the hotel dies t reply to emails. @Walter Contreras: if you read this, maybe you can get someone to contact me. Given the ratings of the hotel, I was not expecting this issue.
This is my 5th time at the Hyatt centric and the staff make you feel so welcome, it's like home from home. The rooms are very comfortable and well designed and the public areas have been well thought out. The roof terrance and pool is amazing with great views over the city. Breakfast selection is a great mix of local and international cuisine. The location is great too - within safe walking distance to several restaurants, bars and malls.
This hotel was great, its a really nice location with good food and restaurants right there. The hotel has a great aesthetic. My room, a Jr Suite, was large, comfortable and clean. Breakfast was great the the hospitality team was very helpful.
Loved everything about this hotel. World class service and facility. Great employees! I will stay here again in the future. Rudi was a great employee. He offered to open elevators and doors, carry your stuff and was super friendly. He was popular amongst all guests.
Loved the hotel and its amenities. Room was very modern and clean and hotel had options for meals and nightlife right on the property. Staff was friendly and accommodating. Also was able to arrange Covid testing directly in our room for our return to the U.S.