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12 Calle # 2-25 Zona 10, Guatemala City 01010 Guatemala
2 people are viewing this hotel
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (220)
Dining (59)
Room & Suite (46)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Centric Guatemala City
Updated 21/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 83 in Guatemala City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
The Hotel is located at the best zone of Guatemala City. The hotel will feature upscale architecture, modern, comfortable and life style. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and life style guest rooms.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
382Reviews10Q+A11Room tips
Traveller rating
  • 322
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  • 14
  • 5
  • 8
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Popular mentions
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Most Recent
Gary C wrote a review 25 Jun
Cancun, Mexico41 contributions8 helpful votes
We could not have been more impressed with this Hyatt hotel in Zona Viva, Guatemala City. The staff were friendly and professional, and our room was spacious and comfortable. The lobby level was a bonus, with Mayan sculptures and relics on display in the pleasant seating areas. We would definitely stay here again.
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Date of stay: June 2022
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded yesterday
Dear guest. We thank him for his preference, and for the time taken to give us his comments, without a doubt it fills us with joy because he had a unique experience and an excellent stay. we certainly hope to see you soon
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kkeusseyan wrote a review 24 Jun
1 contribution
As usual my stay at Hyatt Centric Guatemala City was excellent! Great staff, immaculate and well organized room and comfortable bed. The hotel is very clean, with great attention to every detail to make the stay great.
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Date of stay: June 2022
Value
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Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded yesterday
Dear guest. We thank you for choosing us during your stay in Guatemala City. If you have any doubt, it makes you happy that you had an excellent stay. we hope to see you soon Fernando Ximènez- Cruz Garcìa General Manager
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Justin J wrote a review 14 Jun
2 contributions
Visited Guatemala City for my birthday with 7 friends..Very clean.. very modern.. great staff!! Would stay again and again and again.. it’s almost like a resort.. we had an atrium view.. played loud music in the room And didn’t get one complaint lol
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Date of stay: June 2022
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 1 week ago
Dear Mr Justin. We thank him for preferring us during his stay in Guatemala City. he makes us happy and motivates us to continue serving him in the best way. We certainly look forward to a next visit. We hope to see you soon
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TravelerT1111 wrote a review 02 Jun
Vancouver219 contributions123 helpful votes
We travel to Guatemala City a few times a year, this was our first stay at the Hyatt. Rudy greeted us and walked us up the Lobby (note - you have to take the elevator UP to the "L" floor in order to check in, it's not the main level of the building). Rudy was so friendly and took great care taking our heavy suitcases right to the room for us. All the staff were friendly, the roof pool is heated and has great seating options. We did not take the breakfast as we had an early flight out (it says included here on Trip Advisor, but it was in fact, was not included). The rooms were very nice, with lots of personal touches. I liked the free unlimited bottled water, slippers and robes, and toiletries. There was even a scale in the room but I was not brave enough to step on it! Very modern and stylish rooms. The area is fantastic. Attached to a mall with a good dive British pub across the street, PF Changs in the building, Starbucks just a block away, and many good restaurants nearby. We walked around into the night and always felt safe. Side note - we tried to get an Uber to the airport and that took us 40 minutes. Most of the Ubers were too small to accommodate our luggage (just 2 suitcases), so plan accordingly. If I had known, we would have saved time and caught 2 Ubers, or spoken with the front desk in advance about our options. The drive itself to the airport was just over 10 minutes.
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Date of stay: May 2022
Service
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 weeks ago
Dear Customer We appreciate your preference and your good comments. We are pleased that this is your first visit to Hyatt Centric and that you had an excellent stay. without a doubt that motivates us to continue serving in the best way. we hope to see you soon.
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David V wrote a review May 2022
2 contributions
was there for a special event and the Hyatt was excellent. All the staff were extremely nice and helpful. The room was modern and well appointed and the location was very central. It was built in the last five years and the management was very active in day to day operations.
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Date of stay: May 2022
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 weeks ago
Dear Customer We appreciate your preference and your good comments. without a doubt that motivates us to continue serving in the best way. we hope to see you soon
Read more
schlumpfi wrote a review May 2022
Paris, France19 contributions30 helpful votes
I have not arrived yet but would like assistance with transportation. Contacted Hyatt 5 days ago. They provided an email address for the hotel. No response after 5 days. Tried Messenger, no response either. Was just on the chat again. Reply: Hyatt can’t do anything if the hotel dies t reply to emails. @Walter Contreras: if you read this, maybe you can get someone to contact me. Given the ratings of the hotel, I was not expecting this issue.
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Christina W wrote a review May 2022
4 contributions1 helpful vote
This is my 5th time at the Hyatt centric and the staff make you feel so welcome, it's like home from home. The rooms are very comfortable and well designed and the public areas have been well thought out. The roof terrance and pool is amazing with great views over the city. Breakfast selection is a great mix of local and international cuisine. The location is great too - within safe walking distance to several restaurants, bars and malls.
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Date of stay: May 2022
Value
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Location
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Service
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Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 weeks ago
Dear Mrs Christina. We appreciate her preference and her good comments. without a doubt that motivates us to continue serving in the best way. we hope to see you soon
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James S wrote a review May 2022
2 contributions
This hotel was great, its a really nice location with good food and restaurants right there. The hotel has a great aesthetic. My room, a Jr Suite, was large, comfortable and clean. Breakfast was great the the hospitality team was very helpful.
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Date of stay: May 2022
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Dear Mr James. We thank you for selecting us for your stay. We are glad that you had a very good experience. If you have any doubt, we will always be improving so that on your next visit we will serve you in the best way.
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avareeeyas2022 wrote a review May 2022
1 contribution
Loved everything about this hotel. World class service and facility. Great employees! I will stay here again in the future. Rudi was a great employee. He offered to open elevators and doors, carry your stuff and was super friendly. He was popular amongst all guests.
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Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 5 weeks ago
Dear Customer. Thank you for choosing us for your rest, we are excited to know that your stay was satisfactory, this motivates us to continue working hard every day to give to our clients. we hope to see you soon
Read more
daniellipa54 wrote a review May 2022
1 contribution
Loved the hotel and its amenities. Room was very modern and clean and hotel had options for meals and nightlife right on the property. Staff was friendly and accommodating. Also was able to arrange Covid testing directly in our room for our return to the U.S.
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Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 5 weeks ago
Dear Customer. Thank you for choosing us for your rest, we are excited to know that your stay was satisfactory, this motivates us to continue working hard every day to give to our clients. we hope to see you soon
Read more
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PRICE RANGE
US$145 - US$182 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
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Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.5 km), and Shakespeare's Pub (0.2 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Centric Guatemala City?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.