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Mercure Krakow Stare Miasto

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Pawia 18 B, Krakow 31-154 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1139)
Room & Suite (220)
Dining (163)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/06/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/06/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 317 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
We can be found in between Krakow transportation hub and the Old Town. We are only 10 minute walk away from the gates of historic centre. Our unique façade, interiors but above all the passion for our Guest; this is what we stand out from. Stylish rooms, modern conference facilities are the responds to fast changing city of Krakow. Our Winestone restaurant is a special place where you can enjoy tasteful food, meet your friends or just unwind after a long day.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Soundproof rooms
Safe
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Russian, German and 1 more
1580Reviews73Q+A94Room tips
Traveller rating
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Popular mentions
Swizzer wrote a review 23 Jan
England, United Kingdom3 contributions3 helpful votes
We stayed 3 nights in Jan 2022. The hotel was excellent value for money. It was very clean and modern in a good way. There were USB ports in the room as I forgot to bring a phone charger eu to uk converter. The staff were fantastic and all spoke fluent English. Yhey fulfilled every request. The reception team and breakfast team were especially good and very attentive. The bed was large and comfy with a nice hot powerful shower. There was a good aircon system too. The breakfast was delicous with cooked options, cereal and pasties. The location was excellent. Right next to the bus and train station. Opposite a huge shopping centre and only 100m from old town. We will definitely be staying again.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Welcome Team, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 3 days ago
Dear Swizzer123, Thank you very much for having taken the time to post your comment. We are delighted that your stay at the Mercure Krakow Old Town Hotel was a smooth travel experience and that you enjoyed the facilities of our rooms, the location and the service of my colleagues. Please do not hesitate to contact us directly (h9627@accor.com) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) Welcome Team
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ip186 wrote a review 19 Jan
Nottingham, United Kingdom4 contributions
I visited with my mum and we stayed for 1 night. Overall, it’s a very good hotel and I’d have given it a rating of 4.5 if that was an option. The hotel is in a great location- opposite the train station and a short walk to the main tourist attractions. The staff were very friendly and both the check-in and check-out were very swift. The room was very clean although a bit small. The beds were comfortable. Bathroom was very modern with a rainfall shower, but the shower leaked onto the bathroom floor. There was complimentary tea/coffee and some mineral water. It’d have been nice to have some fresh or at least uht milk/cream for the coffee in the room instead of the powder stuff. The breakfast buffet was slightly less impressive than in some of the photos (less choice). It was probably because the hotel wasn’t that busy at this time of the year. There was still a good selection of hot and cold food and everything was tasty and fresh. Covid procedures adhered to by hotel staff and guests reminded to wear masks. I would definitely stay here again!
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Date of stay: January 2022Trip type: Travelled with family
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Response from Welcome Team, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 2 days ago
Dear ip186, Thank you very much for having the taken the time to post your comment and for choosing to stay at Mercure Kraków Stare Miasto. I am delighted to hear that your stay at the Mercure Kraków Stare Miasto was a seamless travel experience. I am also pleased that you had a good time and that you enjoyed our location, the service provided by the staff and the facilities. I would like to take this opportunity to inform you that we are more than happy to provide our Guests with fresh milk to the room upon their request. We are very proud to be a first choice hotel for many Guests from the UK and as such we very well understand the importance of milk in a cup of tea :) Thank you for your comment about our breakfast buffet. Please be advised that our offer changes frequently as we aim to provide our Guests with a new item or dish upon every visit. As the seasons are changing so is our buffet in order to provide our Guests with the freshest and tastiest products our region has to offer. Please accept our apologies if its latest iteration seemed less rich than some of the previous ones. We will review ways in which we can make its presentation better in the future. Hope to see you soon, Witold Skałka
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Traveler53654081483 wrote a review 01 Jan
12 contributions10 helpful votes
The old town is within 100m from the hotel. Across the hotel there is a big shopping mall. The breakfast was very tasty with plenty of different choices, including various kinds of warm food. We were very surprised from the many complementary choices in the room, including water, juice, very tasty coffee and tea, even a welcome gift. High quality toiletries. The only (very small) comment is the unproportionally high rates for daily parking compared to the room price. Thanks for a very pleasant stay.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 2 weeks ago
Dear Sir or Madam, First of all I would like to thank you very much for your time and opinion about your Stay in the Mercure Krakow Old Town. I am very pleased to see such positive feelings after reading your recommendation. I am also glad that the service of my colleagues was appreciated by you as well as the quality of breakfast or products in the room. I would like to inform you that our Hotel is located in the very center of Krakow where there is a paid parking zone. As a result, the price of leaving your vehicle in the parking lot is adequate to our location. We hope that the above factors will not influence your choice of Mercure Krakow Old Town, :-) With hotelier regards, Witold Skałka Guest Experience Specialist
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Froyn wrote a review Dec 2021
Den Dolder, The Netherlands4 contributions2 helpful votes
A beautiful brand new hotel with stylish new interior, very nice rooms, good beds and nice breakfest. Additionally, the staff is very friendly and helpful !! All sites of Krakau and the main square are within walking distance (10-15 min.).
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Date of stay: December 2021Trip type: Travelled with family
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 4 weeks ago
Dear Sir or Madam, Thank you very much for having taken the time to post your comment. I'm happy, that your stay at Mercure Cracow Old Town was a seamless travel experience. Please be informed that i also looking forward to see you again whenever your travel plans bring you back to Krakow. With best regards, Witold Skałka Guest Experience Specialist
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Traveltime74 wrote a review Dec 2021
9 contributions5 helpful votes
Fantastic hotel in brilliant location opposite main shopping centre/ train station. 10-15 minutes walk to the main square. Hotel staff were friendly , efficient and helpful. We arrived very early for checking and they let us have a room several hours early free of charge which was most appreciated as we was awake most of the night travelling . Hotel is very modern and clean with gloves and hand gel for Covid protection. It was decorated really well and made us feel Christmassy . Breakfast was good but quite pricey by Krakow standards . Would definitely chose hotel again
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Date of stay: December 2021Trip type: Travelled with friends
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 4 weeks ago
Dear Guests, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist
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PRICE RANGE
US$76 - US$146 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
NUMBER OF ROOMS
198
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Frequently Asked Questions about Mercure Krakow Stare Miasto
Which popular attractions are close to Mercure Krakow Stare Miasto?
Nearby attractions include Womai (0.3 km), BAD AXE Throwing Krakow (0.4 km), and Fear Factory (0.4 km).
What are some of the property amenities at Mercure Krakow Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Krakow Stare Miasto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Krakow Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Krakow Stare Miasto?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Krakow Stare Miasto?
Conveniently located restaurants include Lodziarnia Donizetti, Chimney Cake Bakery, and Gossip Cafe.
Are there opportunities to exercise at Mercure Krakow Stare Miasto?
Yes, guests have access to a fitness centre during their stay.
Does Mercure Krakow Stare Miasto have airport transportation?
Yes, Mercure Krakow Stare Miasto offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Krakow Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Krakow Stare Miasto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.