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Novotel Wollongong Northbeach

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2-14 Cliff Rd, Wollongong, New South Wales 2500 Australia
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (666)
Room & Suite (243)
Dining (32)

About

#5 of 16 hotels in Wollongong
Location
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Value
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Located just one and a half hours south of Sydney in the beautiful Illawarra, Novotel Wollongong Northbeach is one of New South Wales’s most popular getaway and business venues. Situated opposite North Wollongong beach, the 4 1/2 star hotel boasts 209 accommodation rooms and spa suites featuring stunning ocean and mountain views. The hotel caters for both the leisure and business traveller, offering a range of facilities and services including a swimming pool, spa, sauna, fitness centre, day spa, restaurant and two bars.
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Full view
Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Car park
Paid wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
English
2706Reviews10Q+A100Room tips
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David & Tricia wrote a review 13 Jun
Greater Sydney, Australia831 contributions376 helpful votes
I must start by saying we are reviewing the hotel including the $35 pp breakfast. The first thing we do not agree with is charging guest for parking as an extra, $25 p/n. The staff were friendly & helpful, nice rooms but not worth $535 p/n. The hotel is located the north end of Wollongong. I found the beds very soft, not to my liking. The breakfast over priced for the offer. Food lukewarm to cold at best Bacon cheap Cafe bacon i picked 3 small pieces of eye, bonded together & tough, the forth piece curled & rock hard, Whilst we were eating breakfast we noticed 1 particular that was set outside had Pidgeon's fly on to it, walk all over the napkins & cutlery. An other couple sitting next to it & another table had to get up & chase a mass of seagull's away as other family just got up, left their food & relocated several times inside. They told one lady about the Pidgeon's walking over the cutlery, no action, told a second , female staff member, no action, we waited , they gave up & left, so did we. Next time I would pick no breakfast, as there are lovely cafes out the front on the beach with lovely well priced breakfast. Yes we have eaten at them in the past.
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Date of stay: June 2021
Value
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1 Helpful vote
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Response from Vanessa Borg, Guest Services / Front Office at Novotel Wollongong Northbeach
Responded 5 days ago
Hi David H, Thank you for taking the time to provide your constructive review. Parking is indeed charged at $25 per night, although around our property we do advise our guests that there is free ample and unmetered parking available. I am pleased to hear that you had positive interactions with our staff- as this is an aspect that is very important for us. Palisade is our new Kitchen and Bar in which we are very excited about, so it is disappointing to hear that you did not have the best of experiences whilst dining. I have brought this to the attention of both our Executive Chef and Palisade Kitchen and Bar Manager to further investigate, as well as implement measures to ensure that these issues do not occur again in the future. With this feedback, it allows us to make positive changes within our property to better enhance our guest services and guest experiences. I do hope that we have the opportunity to regain your trust and welcome you back to Novotel Northbeach in the future. If you would like to address this feedback further please don't hesitate to contact me via reception on 4224 3111. Kind Regards, Vanessa Borg Guest Relations Executive
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vada wrote a review May 2021
Terrigal, Australia3732 contributions449 helpful votes
Opportunity to travel the beautiful south coast presented itself. Stayed @ Novotel on two nights, a Thursday and again Saturday. On each occasion found staff encountered friendly and helpful. Especially on the Saturday night when there was a wedding being held - the staff in the bar area were incredibly busy but polite and professional. Palisade Restaurant - service efficient and professional - reasonable variety in menu - delicious food - reasonable wine list. However, when checking in on 2nd occasion at reception, the receptionist indicated that she would book restaurant fo us. When we arrived at restaurant, no record of booking. Being a Saturday evening - the restaurant was crowded - fortunately the front of house - managed to find a table for us. Both rooms were clean and comfortable with functional bathrooms with toiletries provided. Hotel adheres to strict CV19 protocols.
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Date of stay: May 2021
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Response from Vanessa Borg, Guest Services / Front Office at Novotel Wollongong Northbeach
Responded 3 weeks ago
Good Afternoon Vada, Thank you for taking the time to provide your feedback on your recent experience. It is so wonderful to hear that you enjoyed your stay with us. Providing exceptional customer service is very important for us here at Novotel Northbeach, so it is fantastic to hear that this was experienced during your stay. I am pleased that you enjoyed our newly opened Palisade Kitchen and Bar. My apologies that that your booking was not made as requested, I will bring this to light with our Front Office Manager to ensure that this error is not a future occurrence. Adhering to Covid-19 standards and procedures is very important for us, I am glad that this was acknowledged during your stay. Thank you again for your feedback and I look forward to accommodating you again in the future. Kind Regards, Vanessa Borg Guest Relations Executive
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Melissa H wrote a review May 2021
Newcastle, Australia34 contributions30 helpful votes
Everything about my stay has been delightful. The ocean view room is spacious and the view is incredible. Every staff member I have spoken to has been friendly and helpful. Especially Gus in the bar. I came back from work after the kitchen shut. Gus braved the wrath of the chef in an effort to reopen the kitchen (no dice), had no joy with in room dining but managed to snaggle some crisps from room service. Talk about above and beyond!! I hadn’t had dinner so you can imagine my joy. I will definitely stay here again. Novotel, you have upped your game.
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Date of stay: May 2021Trip type: Travelled on business
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Response from Vanessa Borg, Guest Services / Front Office at Novotel Wollongong Northbeach
Responded 06 May 2021
Hi Melissa H, Thank you kindly for your feedback. It is so wonderful to hear that you had such a positive experience with us. Providing exceptional customer service is very important to us, so it is great that this was experienced. I look forward to accommodating you again soon! Best Regards, Vanessa Borg Guest Relations Executive
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Samantha A wrote a review May 2021
2 contributions
We have been staying here for years now, although we were unsure with the new renovations how a family would fit in to the scheme of things. The renovations were beautiful, lovely areas to relax and watch the kids swim or just sit on the verandah and waves the waves or talk to the cockatoos that fly right up- as my daughter has now named them all and will often sing frozen songs to them! Hotel was welcoming, room was clean. Buffet breakfast was a hit with the whole family.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Vanessa Borg, Guest Services / Front Office at Novotel Wollongong Northbeach
Responded 03 May 2021
Hi There SamanthaA1684, Thank you so much for taking the time to leave your review and kind words regarding your recent experience with us here at Novotel Northbeach. I am so pleased to hear that you and your family enjoyed our newly upgraded facilities. We created these spaces with a vision to ensure that they were well suited for those travelling as a family, couple or group of friends - we love that our facilities can cater to everyone! How peaceful is it hearing the waves crash whilst on your balcony, and you definitely had fantastic weather to go with it. That's amazing that your daughter had individually named and was singing frozen to the local cockatoos, definitely made me giggle reading this. I look forward to accommodating you and your family again in the future. Kind Regards, Vanessa Borg Guest Relations Executive
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l0calady wrote a review Apr 2021
New South Wales, Australia48 contributions22 helpful votes
We have just returned from a 4 night stay in A Panorama Suite which has a large wrap around balcony, separate lounge and bedroom and huge circular bath. No complaints with the room (other than the lounge which was saggy and uncomfortable and needs to be replaced). There was a truck collecting a rubbish skip every morning between 4-6am which was impossible to sleep through. Why on earth would this be happening at that time in the morning at a hotel? Surely this wasn’t impacting on just us? I haven’t seen any other reviewers mention it though. I would have mentioned it this morning when I checked out but the receptionist didn’t engage and just took payment without asking “how was your stay?” which is the usual greeting for a guest who is checking out. Our room access cards were also deactivated while we were at breakfast so we weren’t able to get back into our room and had to go back to reception to reactivate them. If checkout is at 11am, why are the cards not deactivated when we hand them in at checkout? Other than these issues, we still enjoyed our stay and the Panorama suites are beautiful. Parking is reasonable at $25 per night.
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Date of stay: April 2021
Location
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Room Tip: Try to choose level 7 and above for good views. Trees block sea view otherwise
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Response from Vanessa Borg, Guest Services / Front Office at Novotel Wollongong Northbeach
Responded 26 Apr 2021
Hello l0calady, We appreciate you taking the time to tell us about your recent experience. It is wonderful to hear that you enjoyed your stay with us in our beautiful Panorama Suite - how beautiful are the ocean views! I am sorry to hear that your stay was disrupted by the rubbish truck. I have brought this feedback to light with our Executive Assistant Manager to investigate further. At Novotel Northbeach, providing exceptional customer service is very important to us so I am disappointed to hear that this was not experienced at the time of your checkout. Rest assured that we will be implementing appropriate measures to rectify this issue and prevent future occurrence. Apologies that you room keys were disabled, the keys are automatically deactivated at the time of checkout or at 12pm, so I am unsure as to why this was the case. I am sorry that this had caused an inconvenience. With this feedback we can make positive changes within our property to better enhance our guest services and guest experience. I would love the opportunity to accommodate you again in the near future.. Kind Regards, Vanessa Borg Guest Relations Executive
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PRICE RANGE
US$83 - US$207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel wollongong northbeach hotel wollongong, accor wollongong northbeach, wollongong novotel
LOCATION
AustraliaNew South WalesWollongong
NUMBER OF ROOMS
209
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Frequently Asked Questions about Novotel Wollongong Northbeach
Which popular attractions are close to Novotel Wollongong Northbeach?
Nearby attractions include North Wollongong Beach (0.1 km), Stuart Park (0.4 km), and Births & Deaths (0.1 km).
What are some of the property amenities at Novotel Wollongong Northbeach?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Wollongong Northbeach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Wollongong Northbeach?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel Wollongong Northbeach?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Wollongong Northbeach?
Conveniently located restaurants include Northbeach Pavilion, Mango Tree Cafe & Restaurant, and Diggies.
Are there opportunities to exercise at Novotel Wollongong Northbeach?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Wollongong Northbeach?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Wollongong Northbeach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Wollongong Northbeach?
Many travellers enjoy visiting The Old Court House Wollongong (1.0 km), Miners Tribute Monument (3.7 km), and St Michael's Anglican Cathedral (1.1 km).
Does Novotel Wollongong Northbeach have any great views?
Yes, guests often enjoy the harbour view available here.