We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Mercure Auckland

Traveller (211)
Room & Suite (92)
Traveller (211)
Room & Suite (92)
Dining (43)
Overview
8 Customs Street East Auckland, Auckland Central, Auckland 1001 New Zealand See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$142.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Auckland Central hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "3025e05f012c42aa866f2c806465e76b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":257792,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32429192],"additionalContentIds":[],"pollCount":0,"checkin":{"day":23,"month":12,"year":2018},"checkout":{"day":24,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":142,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"3025e05f012c42aa866f2c806465e76b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":147,"lowestMetaPrice":142,"additionalPartner":false,"highestMetaPriceDisplay":147,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":147,"lowestMetaPrice":142,"highestMetaPriceDisplay":147,"hotelName":"Grand Mercure Auckland","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjMwMjVlMDVmMDEyYzQyYWE4NjZmMmM4MDY0NjVlNzZiIiwiQUlLIjoiZDVjM2NjYTc1YzFhNGM0OTgyZTZmMDE4ZmNmNWU3MGUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "23/12/2018", "checkOut": "24/12/2018", "lowestPrice": "US$142", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32429192":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
About
Description
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to More tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$137 - US$332 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Nearby
Nearby HotelsSee all 69 nearby hotels
The Sebel Quay West Auckland
662 reviews
.13 km away
Hotel Grand Windsor
277 reviews
.13 km away
So Sofitel Auckland
18 reviews
.16 km away
Oaks Auckland Harbour
804 reviews
.20 km away
Nearby RestaurantsSee all 2 467 nearby restaurants
Madriz Spanish Restaurant & Tapas Bar
84 reviews
.08 km away
Cafe Hanoi
1 054 reviews
.10 km away
Xuxu Dumpling Bar
168 reviews
.08 km away
BurgerFuel Customs Street
259 reviews
.03 km away
Nearby AttractionsSee all 692 nearby attractions
Fullers Ferries
844 reviews
.17 km away
Britomart
195 reviews
.06 km away
The Lighthouse
5 reviews
.12 km away
T Galleria by DFS, Auckland
16 reviews
.14 km away
Reviews & more
432Reviews
279Photos
23Q+A
91Room tips
Traveller rating
  • 221
  • 160
  • 31
  • 14
  • 6
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Show reviews that mention
We arrived Saturday afternoon and were upgraded to an ocean view on the ninth floor. Small but very modern room (although, oddly, light from the bathroom shines through opaque glass in the common wall into the bedroom, which disturbs the sleeper when someone turns on the bathroo
Read more
Spent two nights pre-cruise in this hotel. Very convenient to cruise terminal, being less than a 300 metre stroll. Good access to harbour restaurants too. The room we had was moderately sized, very clean and with a good selection of bathroon accessories. The staff were extremely
Read more
Beautiful view and quiet room. Staff were amazing, friendly and professional. Room was clean, bed comfortable and the water pressure in the shower was probably the best that I have experienced in NZ. The buffet breakfast was spectacular. I would definitely return for my next sta
Read more
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora Angelique, Thank you so much for your kind words and for choosing our Home. I am so glad to read that you had a wonderful experience with us and that our team of story tellers were successful to make your stay so memorable. We look forward for your return! Ciao, Carla Bencivenga
Read more
We really enjoyed our stay at the Grand Mercure Auckland. The location was absolutely perfect- close to some incredible restaurants, a two minute walk from the Britomart transit center, and easy access to the ferries and Skybus to the airport. Our room was comfortable, and we rea
Read more
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora Steph_RoadUnraveled, Thank you so much for the lovely review of our Home and for choosing us! I am so glad to read that you a great experience with us and that our team of story tellers well looked after you , I will pass onto the Front Office team your compliments, they will love your kind words! Please accept my apologies for the issue you experienced with the Minibar attendant, the concern you have raised is not characteristic of the level of service our team of story tellers strive to provide. As I unable to tell from TripAdvisor which guest has left a review, I would be grateful if you could email on h1721-dm5@accor.com so that I can investigate your feedback further. Once again, thank you so much for your precious time, my team and I look forward for your return. Ciao, Carla Bencivenga
Read more
Our stay in Auckland was cut short due to our flight from LA being cancelled but that didn't stop us from being 100% impressed with the Grand Mercure Auckland. Up until arrival, I was e-mailing with Carla (Guest Relations Manager). She was lovely in coordinating arrival times &
Read more
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora TravelGirl0518, Wow you made our day glorious! Thank you for sharing your experience on TripAdvisor and for choosing our Home as your first stop in New Zealand! It was truly our greatest pleasure to welcoming you and your husband to the Grand Mercure and I will not have enough words to express our gratitude of this amazing feedback. We are aware that you are still in this amazing country and we really hope to have in the near future the opportunity to welcoming you back for a longer stay! P.S I am so glad you enjoyed the bath bomb my favourite! Ciao, Carla Bencivenga
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
My queen-sized room during my second (three night) stay.
My queen-sized room during my second (three night) stay.
My queen-sized room during my second (three night) stay.
My queen-sized room during my second (three night) stay.
My king-sized room during my first (four night) stay.
Previous
Do you allow early check in as our flight reaches in the morning
We arrived in the morning hoping to check in early too, but unfortunately we could not check in early since rooms were not available. The hotel did store our bags so we could explore the city after our 13 hour flight from LA.
1 vote
Show all answers
Is parking available? Does the hotel has a drop off point to offload luggage?
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth checking with the hotel on what the cost is and then checking around if there is a prepay parking option that’s cheaper.
0 votes
Hello, do you offer 24 hour check in? Thanks
Absolutely - there is a 24 hour reception desk.
1 vote
Show all answers
I would like to know if there are mini fridges in the rooms? We have meds that have to be refrigerated. Thank you
Yes there is a mini fridge
0 votes
Show all answers
I've been looking on the website directly to see if this place has a pool or gym, can't find anything. Does it have a pool and gym please?
The gym is as big as a hotel room and has two treadmills a bike and some hand weights
1 vote
Show all answers
Previous
"Rooms facing the harbor are stunning"
"If you have a car, valet is a bit hard to find. Just run in & tell the front desk you need to valet the car."
"To block out any potential noise (such as loud guests in the hallways) bring a pair of ear plugs."
"Higher floors are quieter."
"Upper floors Harbour side are quieter as this is an inner central city hotel"
Previous
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing