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Grand Mercure Auckland

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Traveller (198)
Room & Suite (104)
Dining (46)
Overview
8 Customs Street East Auckland, Auckland Central, Auckland 1001 New Zealand See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (403)
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353 results
Traveller rating
179
129
26
14
5
Traveller type
Time of year
LanguageEnglish
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179
129
26
14
5
Show reviews that mention
All reviews top floor vue restaurant great location customs street spacious shower ocean view street shopping skybus stop accor member sky bus junior suite rooftop bar nice hotel sky tower queen street the bed was super comfortable walking distance
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1 - 5 of 353 reviews
Reviewed yesterday via mobile

Stayed overnight for a business trip. Excellent service, excellent accommodation, beautiful breakfast, and great parking. Could not fault the service or accommodation. Will definitely return, but will try the harbour side rooms, as you do get some noise at night on the city side

Thank TheRuscoes
Reviewed 4 days ago

This hotel has been refurbished in recent times and is very nice. The downside of its good location is the parking difficulty if you arrive by car although staff are quick to assist your unloading and provide valet parking which is expensive but very convenient....More

Thank 1945Alan
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear 1945Alan, Thank you very much for sharing your experience with other travelers and for choosing our place. I am delighted to hear that the stunning views from both Vue restaurant and your room were the highlights of your stay with us, and it is...More

Reviewed 4 days ago

Stayed there for 2 nights, service was great at reception, at breakfast and at the cafe, The room itself had all the convenience of what you need and comfortable bed with assortment of pillows. the coffee machine was handy along with the quality soaps. lovely...More

Thank Irene S
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear Irene S, Thank you so much for your lovely feedback and for choosing our place. I am thrilled to read that you had such a positive experience with us and that in particularly you enjoyed our guest room and its amenities, which had been...More

Reviewed 4 days ago via mobile

The hotel is nice, not too big with reasonable room sizes, and really great beds to sleep in. Normally in my first night in a hotel I do not sleep well, but here it was great. I did not try the breakfast as I found...More

Thank swhnld
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear swhnld, Thank you very much for your valuable feedback and for choosing our place for your Auckland's stay! I am so glad to read that you had a comfortable stay with us and that you were able to have a great night sleep, our...More

Reviewed 5 days ago via mobile

There were a couple of things wrong with my stay at the Grand Mercure. When I arrived there was a short but slow-moving queue which was being poorly managed. There were three staff on duty fed by one line. Due to the lack of an...More

Thank L S
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Dear L S, Thank you for your feedback and for choosing our place. I loved your plus side, and I am glad to hear that our clean guest room and the friendliness of our team of story tellers were the highlight of your stay with...More

View more reviews
About
Description
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to More tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$131 - US$257 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$131 - US$257 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Photos
Traveller (198)
Room & Suite (104)
Dining (46)
Business Centre & Event Rooms (14)
Family and Play Areas (1)
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Questions & Answers
Ask a question
NanditaN7
25 August 2018|
AnswerShow all 2 answers
Response from Ourroadlesstraveled | Reviewed this property |
We arrived in the morning hoping to check in early too, but unfortunately we could not check in early since rooms were not available. The hotel did store our bags so we could explore the city after our 13 hour flight from... More
1
Vote
Pipo2968
12 August 2018|
Answer
Response from AleksP1981 | Reviewed this property |
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth... More
0
Votes
Sammy0068
26 July 2018|
AnswerShow all 4 answers
Response from roaming_kiwi58 | Reviewed this property |
Absolutely - there is a 24 hour reception desk.
1
Vote
Room Tips
"Harbour side views are best."
1945Alan
4 days ago
Read review
"You can select one with a view direct with the hotel"
Y6099FAirenes
4 days ago
Read review
"Great if you can get a room facing the front of the hotel"
JeannieD_12
2 weeks ago
Read review
"Try to get a room facing the water on a higher floor"
karenlh2018
2 weeks ago
Read review
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